Healthcare Supply Pros

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

From: [redacted] [mailto:[redacted]@yahoo.com]
"">Sent: Friday, February 28, 1:PM
This complaint ([redacted]) has been resolved. My money was refunded and I did receive the product for no charge.
Thanks
[redacted]

Dear Customer,We have already issued a refund for this transaction and the order has been archived.If you would like to place a new order please visit: healthcaresupplypros.comWe look forward to meet your expectations in the future.Warm regards,Customer ServiceHealthcare Supply Pros

To whom it may concern,This order was not shipped on time due to the address provided was invalid. Please find the address as below:Address Originally Provided:[redacted]
[redacted]Address provided in exchange of our "Valid Address Request Email"[redacted]
[redacted]...

[redacted]
[redacted]The difference between the two address was SE and SW. We have received a valid physical address from the customer and a have also spoken to the customer via telephone. Per our conversation with the customer, [redacted] was assured that his package is being shipped today and he was provided tracking information that will be activated once USPS scans the package. The USPS tracking number for this order is [redacted].If further information is necessary please feel free to contact us at your convenience.Sincerest Regards,[redacted]Healthcare Supply Pros.

Please see attached.The customer was sent an email regarding the item being on back order and then he was refunded on 8/25 when we did not hear back from him.I have attached a confirmation of the refund for your reference. Please file a response on our behalf Thank...

you! -----------------------------------------------------------[redacted] [redacted] 
[redacted]

To whom it may concern,The customer was contacted via phone today. Per our conversation, an RMA (Return Merchandise Authorization) form has been emailed to the customer. Also it was discussed that the item ordered was indeed the item that was delivered. Please let us know if we can be of further...

assistance.Sincerest Regards,Dispute ResolutionHealthcare Supply Pros.

To whom it may concern,This order was not shipped on time due to the address provided was invalid. Please find the address as below:Address Originally Provided:[redacted]Address provided in exchange of our "Valid Address...

Request Email"[redacted]The difference between the two address was SE and SW. We have received a valid physical address from the customer and a have also spoken to the customer via telephone. Per our conversation with the customer, [redacted] was assured that his package is being shipped today and he was provided tracking information that will be activated once USPS scans the package. The USPS tracking number for this order is [redacted].If further information is necessary please feel free to contact us at your convenience.Sincerest Regards,[redacted]Healthcare Supply Pros.

To whom it may concern,The customer was contacted and their concerns were discussed. At this time an RMA (Return Merchandise Authorization) form has been emailed to the customer. They will have 2 weeks to return the product to us for processing. Once the product is received a credit will be issued....

We welcome any further concerns to help resolve any further concerns.Sincerely,[redacted]

To whom it may concern, We were initially contacted by this customer 2 days from thetime of the order being placed, asking us expitide the order. Expiditing wasnot an option at the time and the customer was notified that the order will bedelivered in the promised time frame and a tracking...

number was not yet issueddue to the manufacturer waiting for a part to come in so the unit could beassambelled. This information was provided as a courtisy and was not intendedto be understood as there being a problem with the manufacturer's design of theunit. Customer was notified the unit will ship by thurday, which it did, andwas delivered 3 days before the promissed time. Once the unit was delivered thecustomer did contact us to notify the unit was defective. Upon the complaintbeing received the manufacturer was contacted and some troubleshooting wasconducted over the phone. Once the troubshooting was completed it wasdetermined that the alarm was sounding due to there being excess oxygen in the"cage". We advertise this unit for Human use only and if the machineis used for any other purposes, outside of the what the unit is designed for,causes the warranty to be voided. As far as the "rented" unit inquestion, we have not inspected it and cannot comment on why it the alarmdoesn't sound and manufacturer did not have any input of the "rented"unit as well. We have notified customer that we cannot take any further actionsin order to assist her due to the unit is neither in warranty nor are we ableto resell it due to in being used for vet purposes. Hope this clarifies any confusions. Please feel free tocontact us if we can be of further assistance. Sincerest Regards,HSP Mgt.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We requested a serial number from the customer to file a quality complaint with the manufacturer in order to send him a replacement. Since the customer failed to provide us with the information we needed it caused unnecessary delay in the replacement order. However the damaged part has been shipped...

out via Fedex on the 17th of April. Please let us know if we can be of any further assistance

Complaint: [redacted]
I am rejecting this response because:The manufacturer did not troubleshoot my issue. The  woman said she did not know why it was not working and to send it back which I was willing to do.  The exact o2 concentrator made by NIDEK is sold by the company that sells the oxygen cage, Jorgensen Laboratories. The cage has the same hook up as for any other use. The fact that another oxygen concentrator is working perfectly attest to the fact that the NIDEK concentrator is defective. I have returned the concentrator back to NIDEK .  My credit card company is disputing this charge. I sent them pictures of all of the units involved and the e mail correspondences. I will let them handle returning the money. However, it is very important to me to have it noted  that NIDEK and Healthcare Supply Pros (HSP) be exposed for their fraudulent practices. HPS said they would pay to return the unit to the manufacturer to check it out and then did not follow through with that. Instead I received an e mail that said that the problem was with the use. That is not true.  I have contacted Joegensen to let them know what happen with the  NIDEK concentrator so that they can decide whether or not to use this supplier for their company as well. I have attached a picture of the venturi that connects to the oxygen cage as well as a picture of the rented unit which works perfectly. The cost of returing the unit back to the manufacturer was $35.00. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To whom it may concern,The customer was contacted and their concerns were discussed. At this time an RMA (Return Merchandise Authorization) form has been emailed to the customer. They will have 2 weeks to return the product to us for processing. Once the product is received a credit will be...

issued. We welcome any further concerns to help resolve any further concerns.Sincerely,[redacted]

To whom it may concern,We agree that the customer may have called a dozen times but as the message suggests, we are currently only communicating with customer via email. We have to receive an email in order for us to take actions on any customer requests. We have done a through search to find an...

email from this customer after receiving Revdex.com's communication but our search yielded no results. We have extended an RMA email to the customer's provide email address ([redacted]) today, 7/12/2015, if the customer has any further questions or concerns they can feel free to email and we will provide a response within 24-48 business hours.Sincerely,HSP Mgt.

To whom it may concern,The customer was contacted via phone today. Per our conversation, an RMA (Return Merchandise Authorization) form has been emailed to the customer. Also it was discussed that the item ordered was indeed the item that was delivered. Please let us know if we can be of...

further assistance.Sincerest Regards,Dispute ResolutionHealthcare Supply Pros.

All returns that are not for reason of defect, damage, or error will be subject to the following restocking amount, based on the date of the original invoice:Return from Date of Invoice - Re-Stocking Fee as a % of the Invoice Amount0 to 30 Days - 20%/$20 minimum + FreightOver 30 Days...

- Not returnable These fees will be deducted from the credit issued. All quality issues, damaged product or returns that are result of a shipping error, will be returned at our expense.A qualified refund will be issued to the original form of payment within 45 days of receiving the returned item at our warehouse.Our policies are in line with other online medical supply stores.http://[redacted]/return-policyhttp://[redacted]/policy/returns-policy/#r...⇄

To whom it may concern, We were initially contacted by this customer 2 days from thetime of the order being placed, asking us expitide the order. Expiditing wasnot an option at the time and the customer was notified that the order will bedelivered in the promised...

time frame and a tracking number was not yet issueddue to the manufacturer waiting for a part to come in so the unit could beassambelled. This information was provided as a courtisy and was not intendedto be understood as there being a problem with the manufacturer's design of theunit. Customer was notified the unit will ship by thurday, which it did, andwas delivered 3 days before the promissed time. Once the unit was delivered thecustomer did contact us to notify the unit was defective. Upon the complaintbeing received the manufacturer was contacted and some troubleshooting wasconducted over the phone. Once the troubshooting was completed it wasdetermined that the alarm was sounding due to there being excess oxygen in the"cage". We advertise this unit for Human use only and if the machineis used for any other purposes, outside of the what the unit is designed for,causes the warranty to be voided. As far as the "rented" unit inquestion, we have not inspected it and cannot comment on why it the alarmdoesn't sound and manufacturer did not have any input of the "rented"unit as well. We have notified customer that we cannot take any further actionsin order to assist her due to the unit is neither in warranty nor are we ableto resell it due to in being used for vet purposes. Hope this clarifies any confusions. Please feel free tocontact us if we can be of further assistance. Sincerest Regards,HSP Mgt.

The customer placed an order on Friday 5/19, and selected the 1-9 business day delivery time. The product is out for delivery today via UPS [redacted]. With one regular weekend and one long weekend the product is being delivered on the 9th business day as promised. Our support lines are...

usually busy and it tells every customer to email us at [redacted] and a ticket will be opened promptly. We have no open tickets from this customer and just because her call was not answered does not mean there is no other way to get help with the order.If a customer wishes quick delivery they have the option to choose a 1-5 day delivery which is more expensive. The original order is attached for your reference.Thanks

Complaint: [redacted]
I am rejecting this response because: You still owe me the pants. The original agreement was for me to return the pants which I did and you were to send me a smaller size like a Medium you never did that, I never asked for a refund, you decided to do that on your own. This whole ordeal makes me sick so let's never do business with each other again. Your rep that answered told me one thing and turned around and did whatever he or you all felt like.
Regards,[redacted]