Heartland America

Dear Mr [redacted] Per your request, a refund, in the amount of $was processedPlease allow 10-business days to receive your refund checkPlease note that a letter was mailed to you on 5/2/regarding the SD card that we were able to eject from the dash camPlease respond to the letter letting the returns department know if you want the SD card returned to you or if you wish to have this discardedI hope this information has helpedWe look forward to your continued patronageSincerely, Kara ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I would like to add that Heartland America can cancel the order, and remove us from any further emails and business they have with me or my wife.it is clear that they will continue to give me, and other consumers, (as evident by Facebook postings), the run around, and neither fulfill their orders, or give customers poor quality merchandisei just hope, if not for me, but on behalf of other consumers, that the Revdex.com would further investigate Heartland America, if not, by the very least, give them a poor rating

Dear Ms***, Thank you for contacting us in regard to the charge, in the amount of $and not receiving your orderI am sorry if the customer service representative did not state that there is a cost to join the membershipsThis information is appreciated and has been forwarded to our Sales Management Department where any necessary action will be takenOur records indicate that a refund, in the amount of $28.98, was issued on 9/17/Please allow 3-business days for the refund to reflect on your accountOur records indicate that your order was shipped and that we had sent non-delivery claim forms to be completed and returnedWe have not received the claim formsHowever; I have replaced your order to ship FSignature RequiredYou should receive your order within 3-business days.We apologize for any inconvenience this may have caused and look forward to your continued patronageSincerely, Kara ***

Dear Mr***, Thank you for contacting us in regard to a refund for your SD CardI am sorry of the Dash Cam ruined your SD cardIf you can please remit a copy of the receipt, we will issue you a refund for the cost of the SD cardYou can either attach a copy of it back to the Better Business Bureau complaint or send the copy to Heartland America at [redacted] , Chaska, MN Please be sure to include your name and crWe apologize for any inconvenience this may have causedWe look forward to your continued patronageSincerely, Kara ***

I am rejecting this response because: Company has not refunded my card for ant amount on August 2016, and I need the mailing cost returned as well , THis is what was advertisedMy account does not show any refund on credit card

Dear Ms***, Thank you for your responseAs stated in my last response, we have removed you from any of our affiliations listPlease allow ample time, as advertisements are pre-printedSincerely, Kara ***

Dear Mr [redacted] , Thank you for your responseAs stated, we have no record that you did not receive a charger and we are unable to locate a call regarding this matterBecause this was not an error on Heartland America's behalf, we are not responsible for issuing a refundHowever, as a one time good will gesture, I have issued a 100% in store credit, in the amount of $to your accountThis credit can be applied to any future order and is non refundablePlease allow business days for this credit to reflect on your Heartland America accountI hope this information has helpedWe look forward to your continued patronageSincerely, Kara ***

Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ Dear Mr [redacted] , Thank you for contacting us in regard to your order for the electric Pole Saw, item # I have researched your account on your behalfOur records indicate that a refund, in the amount of $was issued to your PayPal account on 9/4/and an additional refund, in the amount of $to your PayPal account on 9/8/ Due to the length of time, Heartland America is not responsible for the cost of returning this item, however, I as a one time goodwill gesture, I have issued a refund check, in the amount of $for the cost of returning this itemPlease allow 10-business days to receive your refund check We apologize for any inconvenience this may have causedWe look forward to your continued patronage Sincerely, Kara [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received the check for $I will accept this settlement if and when I receive itI am skeptical of this because of the way you have jerked me around with partial refundsAs for the length of time you mention for not being responsible for the return postage, you are responsible for that time since I initiated the request for refund as soon as I returned it and had to go back and forth with your customer service many times before contacting the Revdex.comI will accept your settlement if and when I receive the $ Final Business Response / [redacted] (4000, 9, 2015/09/23) */ Dear Mr [redacted] , Thank you for your response As stated, I have issued a refund in the amount of $Refund check # [redacted] has been processed and will mail to you within business days I hope this information has helped Sincerely, Kara ***

Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ Dear [redacted] , Thank you for contacting us in regard to your order for the Deer Stag Shoes, item #99699A I am sorry for the delay in your orderRegrettably, we did have not received our shipment from the vendorPer your request, I have cancelled your order and you will not be charged We apologize for any inconvenience this may have caused We look forward to your continued patronage Sincerely, Kara ***

Dear Mr [redacted] , Thank you for your responseAs stated in my original response, when your order was placed on line, your shipping information was not updatedIt is not Heartland Americas responsibility to contact our customers to verify the ship to addressMany customers have multiple ship to addresses for many reasonsWhen orders are placed on our internet website, these orders are automatically generated and the information provided by the customer is the information that is usedIf you had not updated your new shipping information on the website, the information will automatically default to the information that is currently listed under your internet website accountOnce this item is returned from the current resident, this item will be re-shipped to your new addressAs a good will gesture, we will not charge you for the cost of re-shipmentAgain, we apologize for any inconvenience this may have causedSincerely, [redacted] ***

Dear Mr [redacted] , Thank you for contacting us in regard to receiving our catalogsPer your request on May 17, your name and address has been removed from our mailing listOur catalogs are pre-printed and you may receive one or two additional catalogsWe apologize for any inconvenience this may have causedSincerely, Kara ***

I am rejecting this response because: per a phone call from the customer, he provided the following tracking number for the return that was sent: [redacted]

Dear Ms [redacted] , Thank you for contacting us in regard to your two Emril Air Fryers, item #69587RI am sorry that both items were received in poor conditionAs the advertisement stated for this item, the air fryers are refurbished but should be to its original condition with possible minor damage Per your request, I have requested that two pre-paid labels be sent to your emailPlease allow up to hours to receive the labelsOnce the air fryers are received in our warehouse, a full refund will be issuedWe apologize for any inconvenience this may have causedWe look forward to your continued patronageSincerely, Kara ***

Initial Business Response / [redacted] (1000, 8, 2016/01/25) */ Dear Ms***, Thank you for contacting us in regard to your orders I have researched your account on your behalfOur records indicate that we did apply a $bonus buck and the $off for the promotional catalogWe do not have any record that any others coupons should have been appliedPlease provide further information regarding the additional coupon Please note that you can only apply one promotional coupons and one bonus buck per order I hope this information has helpedWe look forward to your continued patronage Sincerely, Kara ***

Dear Ms***,Thank you for your responseI have further researched your inquiry with the information you providedThe information you received from Life-Lock is their advertisement and is not from Heartland America and is not on Heartland Americas letter headBecause we are an affiliation of Life Lock, they use our company logo on their advertisementsI have contacted life lock and requested that they remove you from their mailing listI have also verified that your name and address has been removed from all of our affiliationsWe apologize for any inconvenience this may have causedSincerely, Kara ***

I am rejecting this response because: #1--In their reply dated 1/9/17, Kara [redacted] stated that I signed up for the Value Club which I did notAs explained previously, a salesman called my home and never spoke to me directlyAfter speaking to an elderly relative I found I had joined this club after seeing my bank account debited without my permission I called back in March or April of this year immediately after seeing this withdrawal and made it quite clear I did not want to be a member and was told at that time my name and credit card number would be deleted from their records!! #2--I never received a packet of information which they say was sent to me #3--I never received an additional letter or packet five weeks prior to renewal or obviously I could have stopped this additional fraudulent withdrawal before it happenedI think they wanted to put any and all $ in their accounts before Jan As I stated this charge was issued on Dec of I had several automatic payments scheduled for the first of the month.The hardships I have had to undertake to have a new card issued and notify auto payments with my utilities etc are unacceptable This is a dishonest company who's license to practice should be reviewed

Dear Mr [redacted] , Thank you for contacting us in regard to your email accountI am sorry if you are still receiving emailsI again have requested your email address to be removed from the filesPlease allow 48-hours If you are still receiving emails, please let me know and I will take further action regarding this matterWe apologize for any inconvenience this may have causedSincerely, Kara ***

Dear Mr [redacted] , Thank you for your response I again, have researched your account on your behalfOur records indicate that the item requested for an exchange was no longer available, therefore; a full refund, in the amount of $42.98, was applied to your Amazon account on May 25, I hope this information has helpedWe look forward to your continued patronageSincerely, [redacted] ***

Dear [redacted] and [redacted] , Thank you for contacting us in regard to your refundI have researched your account on your behalfOur records indicate that your refund check was mailed on February 14, Please allow 5-business days to receive your refund.We apologize for any inconvenience this may have causedWe look forward to your continued patronageSincerely, Kara ***

Initial Business Response / [redacted] (1000, 6, 2016/01/05) */ Dear Ms***, Thank you for contacting us in regard to the Hoover Floormate, item # I am sorry if this item was defective and if you did not receive good customer serviceThe information you provided is appreciated and has been forwarded to the customer service representatives supervisor Our records indicate that the representative did request that a pre-paid label to be emailed to you so that you could return this item at no cost to youIf you have not received the return label, please let me know and I would be more then happy to send a replacement label Once this item is received a full refund will be issued We apologize for any inconvenience this may have causedWe look forward to your continued patronage Sincerely, Kara [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/01/19) */ I shipped the item back on 12/31/with the label provide and still have received my refund Final Consumer Response / [redacted] (2000, 20, 2016/02/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) It took over a month to get my refund, which I think is unacceptable, but since I did get the refund I will accept their responseI doubt my package took a month to get from Texas to where it was returned toI will never do business or recommend this company to anyone!!! Final Business Response / [redacted] (4000, 17, 2016/02/09) */ Dear Ms***, Thank you for contacting us in regard to your refund Our records indicate that a full refund, in the amount of $was applied to your PayPal account on February 3, Please review your recordsIf for some reason, you are unable to locate this transaction, please let me know Sincerely, Kara ***