Heartland America

Dear Mr. [redacted] : Thank you for contacting Heartland America in regard to the Portable Ice Maker, item #34396, from your order # [redacted] , dated September 13, 2015. I am sorry if this item is not working. Unfortunately, Heartland America does not stock or sell parts. Regrettably, this item is... imported, and we are unable to offer any manufacturer information. At Heartland America, our customer's satisfaction is very important to us. If you are not completely satisfied with an item purchased from Heartland America, you may return it within 30 days for a full refund of the merchandise price. After 30 days, items may be returned for merchandise credit (Up to 90 days). Some restrictions may apply. Unfortunately, this item is well beyond our return policy. We would suggest contacting your local electronics or hardware department store where they may be able to assist you. We apologize for any inconvenience this may have caused. Sincerely, Kara ***

Dear Mr [redacted] , Thank you for contacting us in regard to your order for the Oreck Air Purifier, item #***I have researched your account on your behalfUnfortunately, we did not receive this item from our vendor as expectedThis item was cancelled and your pending Credit Card charge has been releasedYou were not charged for this itemPlease review your Credit Card statementsWe apologize for any inconvenience this may have causedWe look forward to your continued patronageSincerely, Kara ***

Dear Mr***, Thank you for contacting us in regard to the return of your shoesUnfortunately, we are unable to process the return of the shoes due to the wear and tearThe wear and tear on the shoes are not considered normalIn order to process a return for shoes, the shoes need do have little to no damagePlease see the attached photos showing the dame to the shoesRegrettably, we are unable to issue a refund for the shoesWe apologize for any inconvenience this may have causedWe look forward to your continued patronageSincerely, Kara ***

Dear Ms***: Thank you for Contacting Heartland America in regard to the charges applied to your credit card for the renewal of your Value Club America membershipWhen you originally signed up for the Value Club America membership, a packet of information was sent to you explaining the details of the membership, which states that the membership is automatically renewed, unless you notify us that you wish to cancel Each year, five weeks prior to the anniversary of each membership, letters are sent to our customers, alerting them that their membership will be renewing shortly Per your request, on December 30, your memberships were cancelled, and a total refund in the amount of $was issued to your cardI have removed the renewal codes on your account so you will no longer be renewedWe apologize for any inconvenience this may have caused We look forward to your continued patronage If you have any further questions, please do not hesitate to contact usSincerely, Kara ***

Dear Mr***Thank you for contacting us in regard to the return of your Cobra Radios, item #85978.I am sorry if this item was not workingOur records indicate that a full refund, in the amount of $33.32, was posted to your credit card on August 17, Please review your credit card statementsWe apologize for any inconvenience this may have causedWe look forward to your continued patronageSincerely, Kara ***

Dear Mr***, Thank you for contacting us in regard to your order for the Polaroid Camera, item #78308BI have researched your account on your behalfUnfortunately, we have not received this item as expected from our vendorThe new expected arrival date is December 14, Please note as stated on the back order emails, we cannot guarantee the arrival date of this item and the back order date is subject to changeHeartland America has only processed a pending charge for this itemYou will not be charged until this item is shippedIf you wish to cancel your order, you may do so before the item is shippedWe apologize for any inconvenience this may have causedWe look forward to your continued patronageSincerely, Kara ***

I am rejecting this response because: Original payment included ALL overweight shipping fees,, I dont care what they are trying to claim to keep my money,, all I do know for a fact is this isnt the first time they have bait and switched me and kept my money or a part thereof due to something that was not my faultI personally think it is a way for them to deny my original order to only keep money that they know most people wont bother with worrying aboutin short,, a no product availibility even tho advertised in a current to date catalog so thereof we will scam you and keep it anyway by using shipping bull st underpayments,, which WAS never done!! This isnt the first time either!!

Dear Ms [redacted] , Thank you for contacting us in regard to a refund for the return of the Hoover Elite Vacuum, item #39150, from your order # [redacted] I have researched your account on your behalfOur records indicate that the vacuum has been lost in shipmen returning to Heartland America As stated in the instructions with the pre-paid label that was provided, Heartland America is not responsible for any merchandise that is lost or damaged in transit using our pre-paid labelHowever; because you are a valued customer, I have issued a refund, in the amount of $to your credit card ending in ***Please allow 3-business days for this refund to reflect on your accountWe apologize for any inconvenience this may have causedWe look forward to your continued patronageSincerely, Kara ***

Dear Mr [redacted] , Thank you for Contacting Heartland America in regard to the charges applied to your credit card for the yearly renewal of your Value Club America membershipWhen you originally signed up for the Value Club America membership, a packet of information was sent to you explaining the details of the membership, which states that the membership is automatically renewed yearly, unless you notify us that you wish to cancel Each year, five weeks prior to the anniversary of each membership, letters are sent to our customers, alerting them that their membership will be renewing shortly Our records do not indicate that we were contacted regarding the charge, however on November 21, we did receive a chargeback notification from your Credit Card Company and a refund, was issuedPlease contact your Credit Card Company for the refund transactionI hope this information has helped We look forward to your continued patronage If you have any further questions, please do not hesitate to contact us.Sincerely, Kara ***

Initial Business Response / [redacted] (1000, 5, 2016/02/11) */ Dear Mr [redacted] , Thank you for contacting us in regard to the Value Club and Priority Plus memberships I have researched your account on your behalfI am sorry if the customer service representative was not clear on the cost of the memberships Our records indicate that you received retro savings in the amount of $25.83, that was issued to your credit card on February 8, On February 9, both memberships were cancelled and an additional refund, in the amount of $was refunded to your credit cardIn error, the representative should have issued a refund, in the amount of $I have issued the remainder $refund to your credit cardPlease allow 3-business days for the refunds to reflect on your credit card statement We apologize for any inconvenience this may have causedWe look forward to your continued patronage Sincerely, Kara [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Dear Mr [redacted] , Thank you for contacting us in regard to a refund, for the return of the Tornado String Trimmer, item #57307, from order # [redacted] , dated June 5, I have researched your account on your behalfOur records indicate that we had not been contacted regarding this item until the item was returned to us on October 6, When we received this item the item was missing the charger and showed extreme wear and useAt that time a letter was sent, letting you know that in order for us to process the return, we would need to receive the chargerThat letter also stated that if we do not hear back from you within days, Heartland America reserves the right to discard the itemBecause we did not hear back from you, this item was discarded on January 20, Please note that all calls received are recorded and researched by the incoming phone numberI was unable to locate any calls regarding that the original order was received without the chargerIf you called from another phone number that is not listed in your account, please provide that telephone number so I can further research our phone bank We apologize for any inconvenience this may have causedI hope this information has helped Sincerely, Kara ***

I am rejecting this response because: How am I supposed to forward all my email requests as well as all the various replies/excuse that Heartland has given me over the past months using this form? There is not enough characters allowed!Instead, I will copy/paste the LAST reply from Heartland America on 6/13/17, where as you can see, they gave the ridiculous excuse that "there was an error removing your information from our catalog list on your previous requests"-----------RE: --PLEASE: Remove ME!!From Heartland America [email protected] detailsTo [redacted] @aol.comTue, Jun 13, 12:pmDear [redacted] , Thank you for your recent interest in Heartland America~ We would like to apologize for the delay in response to your email and thank you for your kind patience and understanding We checked into your account and found that unfortunately there was an error removing your information from our catalog list on your previous requestsWe have reissued this removal request on 6/5/17, however because we need several weeks to prepare our catalog mailings, you may receive another catalog from usWe apologize in advance for any inconvenience this may causeIf you have any further questions or concerns, please do not hesitate to replyWe would be happy to assist youFor easy reference and to avoid delay in handling your inquiry, please include the contents of all previous/relevant emails when you send us further email on the same issue.Cr: [redacted] We appreciate your business and value you as a Heartland America CustomerPlease visit us again at www.heartlandamerica.comHave a wonderful day!Best Regards,Jeanine [redacted] Heartland America Customer [email protected]

Dear Mr [redacted] , Thank you for your responseOur records indicate that a full refund was issued to your credit card ending in ***Please allow 3-business days for the refund to apply to your accountSincerely, Kara ***

Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ Dear Mr [redacted] , Thank you for contacting me in regard to your refund I have researched your account on your behalfOur records indicate that your refund check was mailed on January 15, Please allow 5-business days to receive your refund We apologize for any confusion this may have causedWe look forward to your continued patronage Sincerely, Kara [redacted] Initial Consumer Rebuttal / [redacted] (2000, 6, 2016/01/21) */ Per a phone call from the customer, he stated that he has received his refund

Initial Business Response / [redacted] (1000, 8, 2016/02/25) */ Dear Mr***, Thank you for contacting us in regard to the Cobra Radios, item #86019, from your order # [redacted] I am sorry if the base is incorrectOur records indicate that on February 9, the customer service representative stated we do not stock or sell spare partsYour item has a warranty with Cobra and they provided the information to contact them, as they will be able to assist you On February 10,we replied to your email stating the same above information and that if you did not want to contact the vendor, you may return this item to Heartland America If you wish to return this item and not contact Cobra, we are more then willing to send you a pre-paid label so that you can return this item at no cost to youPlease respond if you wish to receive a pre-paid label We apologize for any inconvenience this may have causedWe look forward to your continued patronage Sincerely, Kara [redacted] Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/03/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Send me the prepaid label to return for a FULL REFUND [redacted] Gastonia NC