Heartland America

Dear MsMoore, Thank you for contacting us in regard to your refund for the return of the Pro-Air Fryer, item #69589, from your order #I am sorry if this item had scratchesI have researched your account on your behalfOur records indicate that this item was new and was not used before shipmentWhen the item was returned to Heartland America, the invoice did not state the reason for the returnPer our terms and conditions, all merchandise is subject to a return adjustment feeHeartland America applied a $return adjustment fee on your refundI have attached a copy of the invoice showing that there was a balance due, in the amount of $7.95, therefore; when the return of the fryer was processed, the balance due, in the amount of $was deducted from your refundAs a one time goodwill gesture, I have issued a refund, in the amount of $for the return adjustment feePlease allow 10-business days to receive your refundWe apologize for any inconvenience this may have causedWe look forward to your continued patronageSincerely, Kara Ness

Dear [redacted] , Thank you for contacting us in regard to receiving our catalogsI have researched our database on your behalfOur records indicate that the address in your account is not the same address that was provided with the complaintBecause our mailings our based on address and not with names, your new address was created on our mailing listPer your request, I have requested that your new address be removed form our mailing listPlease note that our catalogs are pre-printed and you may receive up to more catalogsWe apologize for any inconvenience this may have causedSincerely, Kara ***

Dear [redacted] , Thank you for contacting us regarding your orderPer your request your order was cancelled and I have removed you from our mailing listPlease note that our catalogs are pre-printed so you may receive additional catalogsYou should receive your refund check # [redacted] , in the amount of $within 5-business daysWe apologize for any inconvenience this may have causedIf you need further assistance, please do not hesitate to contact usSincerely, Kara ***

Dear Mr [redacted] , Thank you for contacting us in regard to your order for the Men's Duck Shoes, from your order # [redacted] I have researched your account on your behalfOur records indicate that you placed your order in June 8th, on our internet website and chose size 1/On June 30, we received an email requesting that the size be changed to a 1/ At that time, your order had already shipped and we were unable to change the orderBecause this was not an error on Heartland America, we are not responsible for the cost of returning the shoesHowever; as a one time good will gesture, I have requested that a pre-paid label be emailed to you to return the shoes at no coat to youPlease allow 24-hours to receive the emailed labelI hope this information has helpedWe look forward to your continued patronageSincerely, Kara ***

I am rejecting this response because: per a phone call from the customer, he stated that he has returned the old shoes (order no [redacted] ) and has received confirmation that they have been returnedHe would like to know the status of the exchange being sent out

I am rejecting this response because: Per a phone call from the customer, he has stated that he has found an alternate exchange that he would like to pursueItem #ww2299773m, size

Dear [redacted] , Thank you for contacting us in regard to your refund for the return of your Belt, item #63817HI have researched your account on your behalfOur records indicate that you had previous balance due from your previous ordersWhen you returned the belt, the total previous balance due, in the amount of $25.98, was applied to your return, leaving a current balance due, in the amount of $I have attached a copy of each transaction for your reviewWe apologize for any inconvenience this may have causedWe look forward to your continued patronageSincerely, Kara ***

Better Busi [redacted] Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Thank You so much in helping me with Heartland America[redacted]

Dear Ms [redacted] , Thank you for contacting us in regard to your refund checkOur records indicate that your refund check was mailed on 9/7/I am sorry if you did not receive the correct information from the Customer Service representativesIf you still have not received your refund check, please contact me and I will further investigate this matter.We apologize for any inconvenience this may have causedWe look forward to your continued patronage.Sincerely, Kara ***

Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ Dear Ms***, Thank you for contacting us in regard to the Binoculars, item #***, from your order # [redacted] I am sorry if you were not satisfied with this itemAs stated in our terms and conditions, Heartland America is not responsible for the cost of returning merchandise and there is a restocking fee applied to all items returned Because you were not satisfied with this item, Heartland America is not responsible for reimbursementHowever; because you are a valued customer, as a one time good will gesture, I have issued a refund, in the amount of $for the restocking fee and $for the cost of returning this item, for a total refund, in the amount of $Please allow 3-business days for this refund to reflect on your credit card We apologize for any inconvenience this may have causedWe look forward to your continued patronage Sincerely, Kara ***

Dear MsJackson, Thank you for contacting us in regard to your refund for your cancelled orderI have researched your account on your behalfOur records indicate that refund check #and also refund check #have processed and will mail within business daysPlease allow 10-business days to receive your refund checksWe apologize for any inconvenience this may have causedWe look forward to your continued patronageSincerely, Kara Ness

Dear Mr***, Thank you for contacting us in regard to the total cost of your orderI am sorry if there was any confusion when placing your order I have researched your account on your behalfI was able to listen to your phone conversation with the Customer Service representative when placing your orderYour phone call was approximately minutes long and the representative explained the total cost of your order if you joined the memberships and what the total cost of your order would be if you had notIn the conversation, you agreed that you would like to join the Value club membership which applied 10% off of your order and you also agreed to join the Priority Plus membership, which provides you 3-business days for shipment unless an item is on back order, the item would be shipped to you within 3-business days once we receive the merchandiseAs a thank you for joining the memberships, you will be received $in Heartland dollarsThese will be mailed to you within 3-weeksI have attached a copy of your invoice and the advertisement for the Solar Lights, item #64664, which does not show an additional discount for purchasing lightsPlease note, that because your items were shipped separately, your invoice is splitI am unable to attach the 5th imageI will send this in a separate response We apologize for any inconvenience this may have causedWe look forward to your continued patronage Sincerely, Kara ***

Dear Mr [redacted] , Thank you for contacting us in regard to the Cobra Jumpstart, item #99764, from your order # [redacted] I am sorry if this item is not workingOur records indicate that we did email you a pre-paid label on November 1, to return this item at no cost to youOnce this item is received a full refund will be issuedWe apologize for any inconvenience this may have causedWe look forward to your continued patronage.Sincerely, Kara ***

Initial Business Response / [redacted] (1000, 5, 2016/02/09) */ Dear Mr[redacted] , Thank you for contacting us in regard to your order for the Pet Steps, item # I am sorry that you are not satisfied with this itemAs stated on the back of every order form and invoice, Heartland America is not responsible for the cost of returning merchandiseOur terms and conditions also state that there is a $re-stocking fee applied Because you are not satisfied with this item, you are responsible for the cost of returning this item back to Heartland America for a refundHowever; as a one time good will gesture, I have emailed you a pre-paid label to return this item at no cost to youPlease allow up to hours to receive your labelOnce this item is received a full refund will be issued We apologize for any inconvenience this may have causedWe look forward to your continued patronage Sincerely, Kara ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was not looking for a refund and it is unfortunate they made no acknowledgment of the poor quality of their merchandise or poor service of their representatives No longer receiving their catalog is acceptable and I will be sure to warn other unsuspecting people to never do business with this company

Dear Mr [redacted] , Thank you for your responsePer your request, once the item is returned your exchange will be processedIf for some reason, the item you are requesting is no longer available, a refund will be issuedWe apologize for any inconvenience this may have causedWe look forward to your continued patronageSincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/11/18) */ Dear Mr [redacted] , Thank you for contacting us in regard to the catalogs you have received in your father's name I am sorry that you are receiving these catalogsPer your request I have requested his information to be removed from our mailing listPlease note that our catalogs are pre-printed so you may receive up to additional catalogs Because many companies get information from other companies, I would suggest also contacting the Direct Marketing AssociationYou can write to them at the following address: DMA PO Box Carmel, NY Attn: Mail Preferences We apologize for any inconvenience this may have caused Sincerely, Kara [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Dear Mr [redacted] , Thank you for contacting us in regard to your order for the Core TabletsI have researched your account on your behalfOur records indicate that when the order was first placed a pending charge was placedUnfortunately, when the order was ready for shipment, we were unable to receive an authorization from your credit cardOn August 8, we contacted you and we were requested to re-run the chargeUnfortunately, again we were unable to receive an authorizationOn August 16, we contacted you and were notified to cancel the orderYour credit card was not charged and the pending authorization was cleared from your account within 3-business days from the date of orderPlease contact Your Credit Card Company regarding this transactionI hope this information has helpedWe look forward to your continued patronageSincerely, Kara ***

Dear Ms [redacted] : Thank you for Contacting Heartland America in regard to the charges applied to your credit card for the yearly renewal of your Value Club America membership and your Elite Club America membershipWhen you originally signed up for both memberships, a packet of information was sent to you explaining the details of the memberships, which states that the memberships will automatically be renewed yearly, unless you notify us that you wish to cancel Each year, five weeks prior to the anniversary of each membership, letters are sent to our customers, alerting them that their membership will be renewing shortly Per your request, I have cancelled your Value Club membership, and issued a refund to your credit card, in the amount of $ I have removed all the membership codes from your account and you will no longer be chargedWe apologize for any inconvenience this may have causedWe look forward to your continued patronage If you have any further questions, please do not hesitate to contact usSincerely,Kara ***

Dear Mr [redacted] , Thank you for contacting us in regard to your order for the Electric Pole Saw, item #***, from your order # [redacted] I have researched your account on your behalfOur records indicate that your order was placed on lineThe shipping information was not updated when placing the order, therefore; the item shipped to your old addressThis was not an error on Heartland Americas behalfAs stated from the customer service representative, the resident at your old address has contacted us and we have sent a label to her to return this item to usOnce this item is returned, the refund or exchange as you requested will processFor your future reference, if you place an order on our website, please change your shipping information and be sure to click on the "update" iconWe apologize for any inconvenience this may have causedWe look forward to your continued patronageSincerely, [redacted] ***