Here LLC

Order: [redacted] Date: 4/3/16Product: 010-12335-- Chrysler Garmin RHB SD MY11Released: 2015Map Data: Q313Information provided to customers regarding the map update products is the date the map update product is released for purchaseThis product is the latest map update released for his vehicleThis is not misleading customers or advertising.Factory-installed navigation systems have more complexity than other navigation devicesThis is due to the in-dash navigation is connected to the vehicle’s on board computer systemsAs a result, each map update release involves rigorous testing to ensure the map and integrated navigation system meet specific requirementsUpdates may also include new or upgraded system features in addition to fresh map dataThe complexity of the features of an in-dash navigation system require time to build each new map update The map update release process takes between to months to complete, and is continuously working to shorten that time.The product purchased and installed is considered a Hard-Drive update, which means the map update resides in the navigation system once installedReturning the physical product for a credit would still allow the customer to keep the map update in their vehicle.The next release date has not yet been finalized, it is most likely going to come out this summerAs previously described, the release process tales to months, so the map data would be QWe would like to provide the next release free of chargeTell us why here

Information provided to customers regarding the map update products is the date the map update product is released for purchaseThis product is the latest map update released for his vehicleThis is not misleading customers or advertising.Factory-installed navigation systems have more complexity than other navigation devicesThis is due to the in-dash navigation is connected to the vehicle’s on board computer systemsAs a result, each map update release involves rigorous testing to ensure the map and integrated navigation system meet specific requirementsUpdates may also include new or upgraded system features in addition to fresh map dataThe complexity of the features of an in-dash navigation system require time to build each new map update The map update release process takes between to months to complete, and is continuously working to shorten that time.The product purchased and installed is considered a Hard-Drive update, which means the map update resides in the navigation system once installedReturning the physical product for a credit would still allow the customer to keep the map update in their vehicle.We will refund the customer

Customer placed an order for a map update and received the update, and was unable to install the update to to an error received during the installationWe approved for a replacement map update without having to return the original product backIf the replacement map update does not install, we will refund the customer for the order

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I expect a full refund by end of this week Sincerely, [redacted] ***

Order [redacted] was processed on 10/16/16, but was sent back to usWe processed a new order [redacted] with the updated address information

Customer placed an order for X( [redacted] )Customer called having issues with the installation of the map update, attempted to troubleshoot over the phone, if it does not install, will send out a replacement.Sent out a replacement order, update still would not load, referred customer to the nearest dealer to investigateWe have reached out to Nissan to provide us with some guidance for this specific issue

We reached out to the customer, and sa replacement RMA [redacted] for the product to be returned, in order for us to send out a replacement directly to the customer

Complaint: [redacted] I am rejecting this response because: The assumption that most customers live near a FedEx or Kinko's is not true In a rural area people are lucky to have any big box stores around them We have a Staples, and only a StaplesAnd Staples does not ship FedEx, only USPS and UPS As I pointed out in my original complaint, the nearest FedEx store is an hour and a half away, one way The onus should not be for me to pay to ship a defective product back At least offer a download of a preprinted shipping label to avoid problems for those who do live in a rural area I want a total refund of my shipping costs back Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Quote ID: ***
Date Ordered:7/23/
Part Number: U8819-0133-
Tracking Number:
***
A replacement order was not shipped to the
customer by FedExWe have processed a return / credit for this order to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWould you like me to send you the map data sd card (that I received with the car) in order to receive a refund for the map update?
Sincerely,
*** ***

We issued a credit for Ned S*** on 7/16/

Customer purchased the current map update for her vehicleOn 2/23/17, customer requested a refund, which was created; RMA *** Per our terms and condition, we do not credit back the customer until the product has been returned and receivedWe will close RMA *** without having the customer
return the product for a credit

We exclusively use FedEx as our fulfillment vendorAs the product received by the customer was deemed to be defective, we provide our FedEx number to each customer to not incur shipping charges when returning product backWe find that this process has worked in most locations around the country,
and in most situations, there is a FedEx or Kinko's facility located fairly close to most customersWe have sent a replacement free of charge to the customer in hopes of resolving the issue that occurred

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to clear up one thing thoughTheir notes are incorrect about my order informationI actually placed orders because I ordered the incorrect product the first time and they were unable to cancel the orderThe first (incorrect) item was received and promptly sent back for a refund, which they processed quicklyThe correct item was never received by my local post office, therefore was never deliveredThe problem arose when this company kept giving me the run around about the correct item being shipped outI finally received my item yesterdayI would recommend that they review their customer service policies, as a case number and escalating of the claim meant NOTHING
Sincerely,
*** ***

We will be crediting the delivery charges for this order

Product/Service: 010-12335-Chrysler Garmin RHB SD MYPurchase Date: 1/31/Order Number: *** Customer called due to unhappy with incorrect points of interest and roadsThis is the most recent update product released for this vehicleWe will provide a full
refundTell us why here

Customer placed an order on 8/4/(Web Order: ***)We received an inquiry from the customer and we could not find the order in our system to show it had been shipped, or processedDue to a system issue, the order failed to process correctlyOnce the order was manually updated, the
product that the customer ordered was out of stick due to high consumer demandWe were awaiting information on when new inventory would be available, but did not have specific information at that timeOn 8/22/17, we requested that the order be cancelled, and a credit back to the customer due to these unforeseen issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
As a matter of fact, I now update my complaint to reflect the proper & actual status to show that the company operates responsibly & in a fair & ethical manner when addressing customer issuesIn fact, as my 1st response was that we had been checking our credit card billings morning & late in the afternoon of the day unfortunately, the Revdex.com system automatically rejected my pending acceptance of the business' offer, the refund payment posted.We are now very impressed with this companyTherefore; we will be paying HERE.LLC again, when we next update our NAVI system.Sincerely,
*** *** ***

Request has been sent for the RMA to be closed and the replacement to be shipped out