Here LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me--even though it was sent to my address but a different nameI received the update and after unsuccessfully going to the indicated website for an activation code, a minute phonecall, I was able to attain that code and install the map update This has been one of the most frustrating consumer experiences I've had, and could have been easily resolved long before making a complaint with the Revdex.com I intend to write to Volvo and let them know that using you for map services is likely to damage their reputation for quality and service.
*** ***

Customer ordered product with a two-day delivery serviceWe utilize FedEx as a fulfillment vendor to ship our product to customersThis order was held up in the FedEx systemUpon notification from the customer, we reached out to FedEx several times to get the product shippedWe can confirm the
product has been shipped, and we credited the shipping charges

The link from the customer directed to a page that did not explicitly state that the offer only applied to the United StatesThe product page however, did point out this detailAnd the cart, checkout, and purchase details pages also reflected the shipping charge with no discount being appliedThe
site the customer linked above has been updated to reflect the offer only being valid within the United States.Additionally, because of this confusion, we have issued a refund to the customer for the cost of shipping

We would like to the customer keep the SD Card so that her navigation system would workWe would need to work with Nissan and the customer to see if Nissan corporate would handle the dealer expense to revert back to the prior SD Card to function in the navigation unit

We hope that the customer's bank has been able to process the shipping refund, and if so, that they may change their response to an acceptance of the resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Richard H***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Getting the next release free was in one of my original emails to the company that no one responded too which is why I asked the Revdex.com involved.How will I Know when to expect the new update once it is released?I understand that it takes time to verify the update information but the title of the product is a little misleading. As a consumer when I purchase something titled NT 2015, then I am expecting map updates, not map updated that happened to be released in 2015. Why not call the product what it is ? NT 2013. that is very clear that I am getting map updates only through
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Customer placed order for map update on 3/20/16. We were informed her system needed to be replaced. A replacement order was accidentally processed instead of a full credit. After several communications, we informed the customer a credit had been completed on 7/12/16. We are verifying again to ensure...

PayPal received the credit request

Customer placed an order for a map update and received the update, and was unable to install the update to to an error received during the installation. We approved for a replacement map update without having to return the original product back. If the replacement map update does not install, we...

will refund the customer for the order.

Customer notified us the order was for the incorrect product and requested the order to be cancelled. The order already was in the process of shipment, and a refund was not possible until the product was returned for a credit. Over a period of time, it was discovered the order was stuck in transit...

by our fulfillment vendor. A case was escalated (lost/stolen) was initiated to track the package. Validation with our fulfillment vendor that the package was lost another order was placed. The replacement order we shipped out was placed with 2-day shipping. The tracking number is [redacted] (FedEx). We apologize for any inconvenience the customer may had due to the product being lost/stolen.

Order: [redacted]Date: 4/3/16Product: 010-12335-00 - Chrysler Garmin RHB SD MY11Released: 2015Map Data: Q313Information provided to customers regarding the map update products is the date the map update product is released for purchase. This product is the latest map update released for his...

vehicle. This is not misleading customers or false advertising.Factory-installed navigation systems have more complexity than other navigation devices. This is due to the in-dash navigation is connected to the vehicle’s on board computer systems. As a result, each map update release involves rigorous testing to ensure the map and integrated navigation system meet specific requirements. Updates may also include new or upgraded system features in addition to fresh map data. The complexity of the features of an in-dash navigation system require time to build each new map update.  The map update release process takes between 12 to 18 months to complete, and is continuously working to shorten that time.The product purchased and installed is considered a Hard-Drive update, which means the map update resides in the navigation system once installed. Returning the physical product for a credit would still allow the customer to keep the map update in their vehicle.The next release date has not yet been finalized, it is most likely going to come out this summer. As previously described, the release process tales 12 to 18 months, so the map data would be Q414. We would like to provide the next release free of charge. Tell us why here...

Complaint: [redacted]
I am rejecting this response because: The assumption that most customers live near a FedEx or Kinko's is not true.  In a rural area people are lucky to have any big box stores around them.  We have a Staples, and only a Staples. And Staples does not ship FedEx, only USPS and UPS.  As I pointed out in my original complaint, the nearest FedEx store is an hour and a half away, one way.  The onus should not be for me to pay to ship a defective product back.  At least offer a download of a preprinted shipping label to avoid problems for those who do live in a rural area.  I want a total refund of my shipping costs back.
Sincerely,[redacted]

The individual has received one correct update of the two updates under the program. In reviewing the additional updates, there were two occasions where he received in invalid, or the same update.Order – Shipped 1/10/2014 (Valid)Order – Shipped 11/25/2014 (Invalid)Order – Shipped 3/26/2015...

(Invalid)The program has ended, and we will provide him with the last update under this program.

---------- Forwarded message ----------From: Americas Customer Contact Center2 <[redacted]@here.com>Date: Wed, Aug 19, 2015 at 7:24 AMSubject: Revdex.com Complaint: [redacted]To: "[email protected]" <[email protected]> We received this Revdex.com complaint in the mail....

Customer typed this up on 7/28. On 7/24 case [redacted] was set up for an RMA exception and it was approved for a full refund on 8/4. RMA [redacted] was set up on 8/7 and we are still waiting to receive the product back form the customer to issue a full refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I expect  a full refund by end of this week.
Sincerely,
[redacted]

We reached out to the customer, and set-up a replacement RMA [redacted] for the product to be returned, in order for us to send out a replacement directly to the customer

Order [redacted] was processed on 10/16/16, but was sent back to us. We processed a new order [redacted] with the updated address information.

Information provided to customers regarding the map update products is the date the map update product is released for purchase. This product is the latest map update released for his vehicle. This is not misleading customers or false advertising.Factory-installed navigation systems have more...

complexity than other navigation devices. This is due to the in-dash navigation is connected to the vehicle’s on board computer systems. As a result, each map update release involves rigorous testing to ensure the map and integrated navigation system meet specific requirements. Updates may also include new or upgraded system features in addition to fresh map data. The complexity of the features of an in-dash navigation system require time to build each new map update.  The map update release process takes between 12 to 18 months to complete, and is continuously working to shorten that time.The product purchased and installed is considered a Hard-Drive update, which means the map update resides in the navigation system once installed. Returning the physical product for a credit would still allow the customer to keep the map update in their vehicle.We will refund the customer