Here to There Moving and Storage

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***

We will need more information about the clients name or company Not enough info was provide

Again By law, we have days to resolve and damage claims As we strive to close all claims within days, there are times where that can not happen We will continue to work hard to close these fasterWe are currently working to resolve this claim as quickly as possible

Whenever a customer books their move a disclaimer is read and within that disclaimer the option of purchasing the additional insurance is explained stating “You will need to choose a level of liability coverage prior to starting the jobPlease review the options as one is included and the other cost extra” However, after pulling Ms [redacted] ’s phone call when she originally booked her move this was explainedMs [redacted] wasn’t present at time of pick-up, therefore, she was given the cheaper insurance option since she didn’t express to us at time of booking that she wanted to buy additional insuranceUnfortunately customers cannot buy insurance after their move when they didn’t choose that option at time of booking Have a great move! Heather [redacted] Here To There Inc Toll free 1-888-218-www.heretotheremovers.com USDOT/ PUCO No/ MC

Here To There Movers agreed to move Key Auctions appliances for their customersOur company loaded multiple appliances onto truck and mapped out the route for that dayOn the signed BOL for Ms [redacted] , the cheaper insurance was checked, meaning we’re willing to pay up to MAX per pound for any damages that may occurEvery customer is given the option to buy the addition insurance at time of service and even before hand when scheduling their move with usBased on the specs of Ms [redacted] refrigerator, weighing pounds, $would be the max amount allowed for payoutWhen Ms [redacted] was offered this amount, she declined this payment The replacement part for this refrigerator cost $+ shipping, which is over the allowed amountWe’re still willing to payout $for the damages if Ms [redacted] accepts this offerThank you for your timeLet me know if we need to address any further problemsHave a great move! Heather [redacted] Here To There Inc Toll free 1-888-218-www.heretotheremovers.com USDOT/ PUCO No/ MC

By law, we have days to resolve and damage claims As we strive to close all claims within days, there are times where that can not happen We will continue to work hard to close these faster

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was not given the option to purchase additional insurance at the time of bookingThe statement that "Ms [redacted] wasn’t present at time of pick-up" is falseI was present at the time of pickupI photographed the Here to There employees loading my (undamaged) refrigerator onto the truck and provided those photos to Here to There moversThe Here to There employees neglected to review my insurance options at pickupAs I have stated many times, I would have chosen the higher level of coverage had it been offereed to me for review once I learned that there were dozens of items for multiple customers going on the same truckI was not notified at the time of booking that this would be the caseThis is the second incident of untruthfulness from Here to There movers in this thread alone" Regards, [redacted]

Revdex.com: I have been contacted by Here to There Moving and Storage regarding complaint ID [redacted] They contacted me last week and stated they were looking into the issues and should be completed in about there weeks Please keep this complaint open for another month and I will update with their actions, if any FYI, I am not sure what method was used to contact the company but it appears that their email address was not working so phone was the only way I was able to contact them Regards, [redacted] ***

Revdex.com: At this time, I have not been contacted by Here to There Moving and Storage regarding complaint ID [redacted] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Your contract agreement states that I have a minimum of days from the date of my move to file a claim for any damaged goodsIt goes on to state that the carrier must acknowledge my receipt of my claim within days and then must respond to me within daysI have an email from Jennifer K [redacted] on 10-13- after I contacted her to follow up on my claim, stating the following On Oct 13, 2016, at 7:AM, Jennifer K [redacted] wrote: [redacted] , I am truly sorry on the delay I'm not sure what happenedYou can send me the invoice of getting your dryer fixedI will go over it with my boss and see where we go from there.Jennifer K***This proves that your company did not follow the contract agreement that you would follow up with me within days of the claimYour company did not even know I had the dryer fixed until days after my claim was filed after I called your office different times and emailed back and forth with Jennifer I ask that you reconsider denying my claim since you broke contract Regards, [redacted]

spoke with customer have agreed to pay contractor to fix floor

We did agree to pay for theses damage per our contract as customer agreed for $Check came back in the mail and we will be remaiiling it this week to the correct addressI apologize for the frustration and mincommunication

As with any input, we always appreciate the opportunity to growThis is no different Ms [redacted] claim was reviewed by an individual that is no longer employed by Here to There MoversThis unexpected change in staff did create a brief delay in the follof this claimHowever, it was at all neglectedMs [redacted] received her stools repaired on 4/7/14, as well as reimbursement for her lamp that was not able to be repairedThis was all done with consistent communication that included scheduling conflicts due to the nature of her employmentFurther, we have not had any correspondence attempts from her since the delivery of her stools, consider her claim to be closed, and find this complaint to be unjust and much to our surprise We apologize for any inconvenience this may have caused the customerHowever, nothing was done without her being advised and with her approval

john [redacted] Called customer to assemble bed and to touch up scratches, she informed me not to worry about, she already filed a claim and would rather handle it that way on 6/our manager are try to get back with her to fix the damaged itemsshe told us not to contact her -- I will forward this complain to our local manager againhe will get back with you about this case,thanks Feng Y [redacted] Accounting DeptHere To There Movers 1-888-218- USDOT / PUCO NO

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I am providing the additional information they are requesting[redacted] *** [redacted] ** [redacted] order the service to move the transferee's safe into the cellarThe owner of the safe was [redacted] *** located at [redacted] ** *** Service was performed on 7/29/ Here To There move number was [redacted] Regards, [redacted] ***

yes that is our BOL but not the orignal that is a blank one filled out by the ex emploee and the customer, Our contracts are printed on those sheets Indianapolis IN 317-547-Cincinnati OH 513-223-Fort Wayne IN 260-420-Dayton OH 937-985-Columbus OH 614-300-Cleveland OH 216-759-Knoxville, TN 865-583-Charlotte NC 704-970-Louisville, KY 502-713-Kokomo IN 765-356- Have a great move! Your Customer Support Specialist @ Here To There Inc Toll free 1-888-218-www.heretotheremovers.com USDOT/ PUCO No.*** / ***

This customer has cancelled her payment on credit card for services that are complete. She will need to pay her bill in full. We cant control when someone comes home. We are sorry she is in a relationship she had to leave, but that is not our fault. We would like her to pay
her bill, and as far as any damages, we can send out a claim form for her to fill out

john*** Called customer to assemble bed and to touch up scratches, she informed me not to worry about, she already filed a claim and would rather handle it that wayon 6/our manager are try to get back with her to fix the damaged itemsshe told us not to contact her... --
I will forward this complain to our local manager againhe will get back with you about this case,thanks Feng Y* *** Accounting DeptHere To There Movers 1-888-218- USDOT / PUCO NO

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Again By law, we have days to resolve and damage claims. As we strive to close all claims within days, there are times where that can not happen. We will continue to work hard to close these faster. We are currently working to resolve this claim as quickly as possible