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Here to There Moving and Storage

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Reviews Here to There Moving and Storage

Here to There Moving and Storage Reviews (58)

Revdex.com:
Attached are screen shots of some of the emails and text logs of the company thanking me for their business, asking me to complete and online survey, and discussion with Terrence about my returning my money to meAre they going to address my complaints that they have been lying to both Revdex.com and me?
Regards,
*** ***

We have offered the full amount of liability based on the terms of the service agreement This is limited to .60/lbs Although the damage did happen, the item is far from ruined The item was purchased at a scratch and dent sale It was not perfect when purchased Yet
the customer wants a perfect replacement

Revdex.com:Attached are screen shots of some of the emails and text logs of the company thanking me for their business, asking me to complete and online survey, and discussion with Terrence about my returning my money to me.Are they going to address my complaints that they have been lying to both Revdex.com and me?
Regards,
*** ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The employee, Ray S***, told me in person that my move was rescheduled with the approval of the company owner/manager, Joshua. I've attached the receipt that Ray S*** gave me for $300. I called Terrence the day after my move, October 21, to express my concern and disappointment, and to ask for a refund. Terrence told me that he would give my money back to me, in person, on Monday, October 24 - per our phone calls and texts on Friday, October 21, and Monday October 24. After he failed to meet with me or call me on October 24 to return my money to me, he then began ignoring my phone calls, voicemails, and texts. I spoke with Chris on Wednesday, October 26. I asked Chris to send me back my money in the form of a check. He said that nobody in the company was authorized to write checks. He told me that he would give my message to Terrence to call me back. After receiving no return call back from Terrence, I called the company on Friday, October 28. I spoke with Jennifer. She was not aware of any of these events. I emailed her a copy of my receipt. She told me that she would resolve the issue on Saturday, October 29. Two days passed with no return contact from Jennifer. By Monday, October 31, when I had not heard from back from her, I had to contact her again. NOBODY from the company has given me the Ray S***'s contact information. That is a lie. Chris and Jennifer at the company told me that Terrrence told both of them: that I was going to press charges against Ray S***, and that I have his information. That is also a lie. I told both Chris and Jennifer that those were untrue statements. Below is the email that I sent to Jennifer on Monday, October 31. After receiving her last email, I replied to it; then I contacted the Revdex.com. --------------------------------------------------------------------------------... Forwarded Message -----From: *** To: JENNIFER K*** Sent: Monday, October 31, 12:PMSubject: Re: receipt Hi Jennifer,I made this arrangement with Ray S*** being told that it was still part of my agreement and appointment with Here to There. Ray S*** told me that this was authorized by Joshua - that he was on the phone with Joshua when he authorized. Ray S*** gave me a receipt with YOUR company invoice. Ray S*** NEVER told me that this was no longer an arrangement with your company.Terrence agreed to pay me back, in person, my money - more than once over the phone conversations on Friday and Monday (October and 24). Terrence did NOT give me Ray S***'s information. Once again, Terrence is now lying to you AND to me. He has not returned ANY of my voicemails or texts in a week. YOUR employee Ray S*** lied to me and stole my money on YOUR company time, with YOUR company truck parked in front of my previous house, with my scheduled appointment with YOUR company. YOUR company is responsible. I don't understand how I'm the one who is supposed to suffer for YOUR poor choice in hiring, and how YOUR employees conduct YOUR business on YOUR company time - time that I'M paying?In addition to the $300, I also paid for the $Groupon and your booking fee, both on my credit card. So, I've spent more than $to be swindled, lied to, ignored - because I contacted YOUR company. As of and up until last Friday, I've spoken with several people with YOUR company who told me they were working on this issue - and most importantly - getting me my refund.Please have someone call me ASAP.--*------------------------------------------------------------------------... Adding several insults to injury:I've not received one apology or expression of sympathy. I've only been told that the Ray S*** is no longer employed there.Terrence told me twice on Friday, October that he was "doing me a favor" by even reaching out to me to return my money - that he didn't have to do that.Chris told me that he had to "listen to Terrence talk about my issue for minutes," which kept Chris from answering his phone, which was more important. Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I think that this company is making excuses, because they want to get paid when they finish and not wait days,This move was on March 20th and it is now April 25th

Ms*** was aware of all of our fees when she decided to book her move with Here To There Movers, based on the recorded phone call we pulled after receiving this complaintMs*** was told about the non-refundable $booking fee when she booked her moveWhen our crew showed up to Ms
***’s house on the day of her move, we were unable to perform her move based on the living conditionsSince we cancelled with Ms*** for that reason, we’re willing to refund her the $cancellation fee but not the $non-refundable booking fee in-which she was told of at time of bookingWe will advise Ms*** of this as wellThank you for your timeLet me know if we need to address any further problems
Have a great move!
*** ***
Here To There Inc
Toll free 1-888-218-
www.heretotheremovers.com
USDOT/ PUCO No/ MC

In our damage claim agreement we are required to have the chance to have the damage items repaired our self first and if we are unable to fix then we go from thereShe filed the claim on July 13th but had already had the damage repaired according to her receipt on July Since, we did not get
the opportunity to try and fix this before she had a outside repair company this claim has been denied

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Hi the reason I don't agree with them is because they never called my phone and I have phone records to prove thatWhen I spoke to the lady she told me the full price because I told her I wouldn't go over the three hoursWhen I talk to him the day of the move he told me he would call me back after he listen and I told him I wanted to listen to the recording to because he can lie and say anything I haven't talk to him sinceHis manager was taken calls about meetings and given directionThey set on the highway for a good tens minutes after they got my items
Regards,
*** ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The employee, Ray S***, told me in person that my move was rescheduled with the approval of the company owner/manager, Joshua. I've attached the receipt that Ray S*** gave me for $
I called Terrence the day after my move, October 21, to express my concern and disappointment, and to ask for a refund. Terrence told me that he would give my money back to me, in person, on Monday, October 24 - per our phone calls and texts on Friday, October 21, and Monday October 24. After he failed to meet with me or call me on October 24 to return my money to me, he then began ignoring my phone calls, voicemails, and texts
I spoke with Chris on Wednesday, October 26. I asked Chris to send me back my money in the form of a check. He said that nobody in the company was authorized to write checks. He told me that he would give my message to Terrence to call me back
After receiving no return call back from Terrence, I called the company on Friday, October 28. I spoke with Jennifer. She was not aware of any of these events. I emailed her a copy of my receipt. She told me that she would resolve the issue on Saturday, October 29. Two days passed with no return contact from Jennifer. By Monday, October 31, when I had not heard from back from her, I had to contact her again
NOBODY from the company has given me the Ray S***'s contact information. That is a lie. Chris and Jennifer at the company told me that Terrrence told both of them: that I was going to press charges against Ray S***, and that I have his information. That is also a lie. I told both Chris and Jennifer that those were untrue statements
Below is the email that I sent to Jennifer on Monday, October 31. After receiving her last email, I replied to it; then I contacted the Revdex.com
--------------------------------------------------------------------------------... /> ----- Forwarded Message -----From: *** To: JENNIFER K*** Sent: Monday, October 31, 12:PMSubject: Re: receipt
Hi Jennifer,
I made this arrangement with Ray S*** being told that it was still part of my agreement and appointment with Here to There. Ray S*** told me that this was authorized by Joshua - that he was on the phone with Joshua when he authorized. Ray S*** gave me a receipt with YOUR company invoice. Ray S*** NEVER told me that this was no longer an arrangement with your companyTerrence agreed to pay me back, in person, my money - more than once over the phone conversations on Friday and Monday (October and 24). Terrence did NOT give me Ray S***'s information. Once again, Terrence is now lying to you AND to me. He has not returned ANY of my voicemails or texts in a week. YOUR employee Ray S*** lied to me and stole my money on YOUR company time, with YOUR company truck parked in front of my previous house, with my scheduled appointment with YOUR company. YOUR company is responsible. I don't understand how I'm the one who is supposed to suffer for YOUR poor choice in hiring, and how YOUR employees conduct YOUR business on YOUR company time - time that I'M paying?
In addition to the $300, I also paid for the $Groupon and your booking fee, both on my credit card. So, I've spent more than $to be swindled, lied to, ignored - because I contacted YOUR company. As of and up until last Friday, I've spoken with several people with YOUR company who told me they were working on this issue - and most importantly - getting me my refundPlease have someone call me ASAP--*
--------------------------------------------------------------------------------... /> Adding several insults to injury:
I've not received one apology or expression of sympathy. I've only been told that the Ray S*** is no longer employed thereTerrence told me twice on Friday, October that he was "doing me a favor" by even reaching out to me to return my money - that he didn't have to do thatChris told me that he had to "listen to Terrence talk about my issue for minutes," which kept Chris from answering his phone, which was more important
Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details
of the offer I reviewed appear below
The statement made by the company is falseThey had not spoken to me prior to writing thisAlthough they had originally agreed to pay the contractor months ago, they then changed their story to say that I had to pay and they would reimburse meNow they say they never received the receipts that I sent after payingI resent the receipts yesterday.The flooring is only 1/of the claimThey destroyed dresser knobs (receipt for replacement was sent and resent to the company) and damaged the stainless refrigeratorThe basic guarantee says replacement or $.60/lbThe company should reimburse me the replacement knobs and either replace the refrigerator or pay me $for each of its 251+ pounds
Regards,
*** ***

This company does advertising on Groupon This company advertised an offer on Groupon It was for men and truck for hour for $ I purchased the offer I called today to set up the move and was then informed there is an $truck charge, a $booking fee AND a hour minimum This was NOWHERE in the offer Groupon did refund my money, but this is advertising Even the Customer Service rep at Groupon confirmed there was no mention of a minimum nor a truck charge
Even their website is misleading It says Truck plus men for $(so, actually, the Groupon was no deal! In the Groupon, it CLAIMS it is a $value!) Then, in a different location, it says there is an $truck charge This is not right

By law, we have 120 days to resolve and damage claims.  As we strive to close all claims within 30 days, there are times where that can not happen.  We will continue to work hard to close these faster.

We will need more information about the clients name or company.  Not enough info was provide.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I am providing the additional information they are requesting.[redacted]...

[redacted]  [redacted] order the service to move the transferee's safe into the cellar. The owner of the safe was [redacted] located at [redacted]  [redacted].  Service was performed on 7/29/2018.  Here To There  move number was [redacted].
Regards,
[redacted]

This has refused to pay his bill, because of damaged that occurred during the moving process.  We have reached out a number of times to resolve this matter, but the customer refuses everything.  Once the bill is paid in full, we will proceed with the claims process.He agreed to cents per...

pound per article.  Below is the translation of the conversations. 4 days ago [redacted]`I uploaded my pictures. You can reply to my email [redacted] or my cell [redacted]3 days ago Once your bill has been paid and processed in full, your claim will begin the claims process.3 days ago Okay, and thank you.3 days ago Thank you3 days ago [redacted]`I have to live with damaged goods and can"t use my dresser. But you guys want your money. It"s amazing how places like you guys stay in business. Social media goes a long ways and you haven't heard the end until my stuff has been repaired.3 days ago [redacted], You signed the contract, not to mention you called for a same day last minute move that we rearranged our schedule to take care of you. We have no problem taking care for a damage claim. We have processes and procedures we must follow, just like I am sure you have to follow in your business. Once the bill is paid, we will be happy to resume the claims process. Have a Good Day, and let us know when you want to pay the $341.00 owed.3 days ago Know that I appreicated very much for you making arrangements to accomondate our needs. I refuse to pay until my stuff is back the way yodu found it. I have been told and promised to much by vendors and then they don't come though with their side. I will dispute any unauthorize charges on my card. If needed I will turn it over to my attorney. Those guys working for you were playing to many games trying to hustle people instead of doing what they were hired to do. I will be in touch with the Revdex.com Monday.3 days ago It sounds like you do this to everyone that you hire to do something for you I'm sure all the vendors that you hire to do something you refuse to pay.3 days ago Please see attached Attached file: 3 days ago Please provide weights for the Fridge handles and dresser leg.3 days ago I work for 6 billion dollar company and companies like your try to take advantage of people. I have 850 plus credit score and having no problem paying my bills sir. I will gladly pay your company when my stuff is fixed. I will exhaust every penny I have making this situration correct. I can't be bully and won't sir. Like I said this whole situration could have been over with sir. Just fix my belongings and we can go on our happy way.3 days ago Sir I am happy to fix your things once your bill is paid that is our process and procedures I certainly don't care what kind of company you work for or what your credit score is that is none of my business my business is you have a balance due once that balance is taken care of will be more than happy to fix your items or claim them out on the 60 cents per pound insurance that you I left it at the beginning of your move I have asked you to send the weights for have the refrigerator handle on both items and also the dresser lake and yet all you want to do is argue3 days ago I told you sir 200 pounds. Read your emails and you would see it. I see why your personel is screwed up by you not acting professional. I was letting you know that your not dealing with a it. You can make adustment on my bill or else I will see you in court. Just that simple!3 days ago You are not I repeat you are not authorized to charge my credit card. Best regards, [redacted]3 days ago Once again sir you can stop with the threats I'm not a it either 2 handles and Adresser leg does not weigh 200 pounds.3 days ago I am not sure of the wieght sir. I would say the three together 5 to 6 pounds. I missed understood the question that was asked. It asked the weight of the furniture not the weight of the damage parts. Have a blessed day.3 days ago I don't theatel I deliver sir.2 days ago I had a chance to read your contract that your guys didn't explain. I have cancel my credit card and I will get a receipt for my broken parts and deduct that from your bill and send you a check. After reading the contract now I see how you screw people.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Your contract agreement states that I  have a minimum of 60 days from the date of my move to file a claim for any damaged goods. It goes on to state that the carrier must acknowledge my receipt of my claim within 15 days and then must respond to me within 30 days. I have an email from Jennifer K[redacted] on 10-13-16  after I contacted her to follow up on my claim, stating the following On Oct 13, 2016, at 7:25 AM, Jennifer K[redacted] <jenniferk[redacted][email protected]> wrote:[redacted], I am truly sorry on the delay I'm not sure what happened. You can send me the invoice of getting your dryer fixed. I will go over it with my boss and see where we go from there.Jennifer K[redacted]This proves that your company did not follow the contract agreement that you would follow up with me within 30 days  of the claim. Your company did not even know I had the dryer fixed until 105 days after my claim was filed after I called your office 3 different times and emailed back and forth with Jennifer.  I ask that you reconsider denying my claim since you broke contract.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will deduct the cost of the handle from the bill. I will mail out a money order today for the balance of the bill to the company.
Regards,
[redacted]

I used Here to There Movers to move me on June 25, 2016. An hour into the load they asked if they could have there first of many breaks that would happen all day and if there was a gas station between this house and the next where they could stop and get drinks, "are you kidding me" these men didn't come with a cooler with drinks and lunch??? I knew we were going to have issues the first hour when the dolly they were using was leaving grease up my staircase on ivory carpet. I had moved one year prior and it took 4 hours it took 8!!!!! with Here to There Movers. I called the office on Saturday after the movers were finally done to let them know I was putting a stop payment on the check and wanted to discuss by bill because I didn't want to pay for all the breaks and lunches, I don't get paid for breaks and lunches where I work and for the damage to my carpet; needless to say they cashed the check and debited my account for the amount agreed upon (the bank is looking into the check being cashed). I did call and speak to the most arrogant owner I have ever come across "Joshua". Joshua has no customer service skills at all, he accused me of not wanting to pay my bill I asked him why would I call everyday to talk about my bill with someone if I had no intentions on paying it. He said his crew asking for a break one hour is isn't unreasonable, he asked how hot it was I said it was 9 in the morning 75 degrees, if I'm paying someone $109 an hour I would hope they could do the job longer than an hour. I would not recommend this company to anyone, mainly because the owner has no pride in customer service and doing right by the client.

WE ARE SORRY IT HAPPENED .BUT THE TV STAND IS NOT VERY STRONG ..WE DO AHVE PICTURES THEY SEND .CUSTOMER DID NOT PAURCHSE ANY EXTRA REPLACEMENT INSURACE .BY INDIANA  LAW ,WE OFFER 0.60 PER lbS BY WEIGHT FOR ANY DAMAGE FOR MOVING COMPANIES. CUSTOMER SUMITTED A WEIGHT OF THE TV STAND .IT IS...

ONLY 5 LBS... WE WILL OFFER HER $3 BASED ON THAT AND THE CHEKC WILL BE ISSURED TOMMRROW.. THIS IS THE COPY LINK WHEN CUSTOMER SUMITTED THE WEIGHT OF THE ITEMS.. Name: [redacted] email: [redacted] city: Indianapolis Phone: [redacted] Date: 06/27/2016 Labor: Thomas and Richard Item: Television stand Padding: yes Weight of Item: 5 Comments: The television stand was broken as the movers were trying to bring the table in. I am filing a claim in order to have my table back or my funds back . Please reach me at [redacted] 6/27/2016 5:47:43 PM

WE ARE SORRY IT HAPPENED .BUT THE TV STAND IS NOT VERY STRONG ..WE DO AHVE PICTURES THEY SEND .CUSTOMER DID NOT PAURCHSE ANY EXTRA REPLACEMENT INSURACE .BY INDIANA  LAW ,WE OFFER 0.60 PER lbS BY WEIGHT FOR ANY DAMAGE FOR MOVING COMPANIES. CUSTOMER SUMITTED A WEIGHT OF THE TV STAND...

.IT IS ONLY 5 LBS... WE WILL OFFER HER $3 BASED ON THAT AND THE CHEKC WILL BE ISSURED TOMMRROW.. THIS IS THE COPY LINK WHEN CUSTOMER SUMITTED THE WEIGHT OF THE ITEMS.. Name: [redacted] email: [redacted] city: Indianapolis Phone: [redacted] Date: 06/27/2016 Labor: Thomas and Richard Item: Television stand Padding: yes Weight of Item: 5 Comments: The television stand was broken as the movers were trying to bring the table in. I am filing a claim in order to have my table back or my funds back . Please reach me at [redacted] 6/27/2016 5:47:43 PM

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Address: 6800 E 30th Street, Indianapolis, Indiana, United States, 46219-1104

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