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Address: 2201 Renaissance Blvd, Kng Of Prussa, Pennsylvania, United States, 19406-2707
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In the 2015 South Arkansas Yellowbook (Printed by Hibu), this company printed my personal cell phone number as the number for *** in El Dorado, AR. Over the next year I received over 300 phone calls for tires. I called Yellowbook when I first figured out what was happening and they took my listing off of the online search, but the printed books were already distributed. They assured my it would not happen again.
This week I received 3 calls for tires from *** and thought they were just using an old book. No, it is the 2018/19 Yellowbook. Since 2015 our *** went out of business, so we don't even have a *** any more and they still listed it with my cell number as the business number.
I called them and was told their system was down for updates. I would have to call back in two days to see about having it removed. I am beyond livid at their incompetence. Apparently they do not check the accuracy of their listings before they print them. I am faced with another year or more of *** calls because of this.
8/24/2018
***
Revdex.com of Metro Washington DC and Eastern Pennsylvania
1337 North Front St
Harrisburg, PA 17102
RE: Revdex.com Number: ***
***
***
El Dorado, AR ***
Telephone #:
hibu
Product: South Arkansas/18
Dear ***:
This letter is being sent in response to the correspondence
received on 8/17/2018 regarding the listing in our South Arkansas/18 directory
for ***.
I have placed the name of business, ***, and the phone
number, , combination on our do not publish list. *** and I have spoken about the concern
and I’ve advised him we have now taken every step to prevent this from occurring
again.
Per ***’ request, I have submitted a free listing request
for his business, *** to print with the phone number of
in both our white pages and our yellow pages under the heading of
Web Page & Site Design.
I
apologize to *** for the inconvenience this has caused him.
Thank you,
Cortney H
Hibu Customer Service
Email: [email protected]
Can not Cancel services. I am still within my 60 money back gurarentee time frame. I tried to cancel they sent me notice saying that They were sorry that I had cancelled the service but they were processing the cancellation. Then I receive call from account rep asking why I had not paid. I told her I had cancelled and she looked it up and says I only cancelled a part of it. The website was still active. She asked why I wanted to cancel, I told her I was not satisfied with the site. She said she would take care of the rest of the cancellation. Now I am receiving Harrassing phone calls from HIBU collections threatening to send me to collections. I am still with in the sixty days for cancellation and can not get it cancelled obviously. The VERY rude man from HIBU collections department (Brad) told me unless I can PROVE that I cancelled it then I would still be liable. I AM STILL IN THE 60 DAY PERIOD!!! AND I CAN NOT GET THIS CANCELLED. What happended to the "Recorded" Lines. These people are scammers......
8/28/2018
***
Revdex.com of Metro Washington DC and Eastern Pennsylvania
1337 North Front St
Harrisburg, PA 17102
RE: Revdex.com Number: ***
***
***
***
Stone Mountain, GA ***
Telephone #:
hibu
Product: ***– Website & Display
Dear ***:
This letter is being sent in response to the correspondence
received on 8/17/2018 regarding the advertising concerns *** has with
Hibu.
I
spoke with *** on 8/20/2018 and he explained that he was advised there
is a 60-day satisfaction guarantee grace period if he was not happy. I let him know
that I would listen to the call with the voice authorization of the
contract. After listening to the call, I
could not find where he was advised of a 60-day satisfaction guarantee. I tried reaching out to *** on
8/22/2018, 8/24/2018, and 8/28/2018 to explain my findings, however, I was not
able to reach ***. I left a voice message on each attempt.
During
my research I found that *** advised his Digital Service Consultant on
6/11/2018 we were ready to go, and things were set live on 6/14/2018. Unfortunately I do not see where an error was
made by Hibu, therefore no adjustment is warranted.
Mr.
Hettrick’s digital advertising has been cancelled, but he is responsible for
the current remaining balance of $429.17.
I
apologize to *** for the inconvenience.
Thank you,
Cortney H
Hibu Customer Service
Email: [email protected]
I signed a 6-month advertising agreement with HIBU. It ran from January to June of 2018. I fulfilled the contract and paid for the six months of services. They have continued to bill me and debit my checking account AFTER the fact. They tried to debit my account on July 30, 2018 in the amount of $500.00 well AFTER the agreement was fulfilled and cancelled. They had even confirmed that it was cancelled by email on July 26, 2018, but still tried to debit an additional $500.00 after the fact.
Dear ***,
The complaint submitted 8/7/18, by ***, ID, our
Account: ***, Account Number: ***, has been resolved with the customer. An
adjustment has been applied to the account and the customer is being refunded
$500. This refund will be credited back into the same banking account that was used
to establish the monthly recurring payments. The customer can expect this
refund within the next 10-14 business days. We are very sorry for any inconvenience
this has caused.
Please feel free to contact me directly if you have any other concerns or
questions.
Sincerely,
Kris G.
Executive Services Specialist
Direct
Aloha, If this 1-star review is still up that means they didn't hold their integrity and are still trying to con me out of money. They have a 7 day cancellation policy, luckily. I cancelled within 7 days because they didn't have the type of marketing I wanted. They okayed my cancellation but called me back and said they won't "let" me cancel. This reminds me.of timeshare ! Disgusting . This company has such a bad reputation that as soon as my book keeper saw the charge from hibu/yellowbook he called me to tell me "I hope you didn't sign up with them, they are SCAM artists and have terrible business practices . ... I'm sure they can come back from their bad business practice, starting with making a better reputation for themselves by having integrity with me! ***I will remove this 1 star review when my complaint is resolved and they take responsibility and practice good business .
Thank you for your understanding during our recent investigation regarding your hibu advertising. We are pleased to be able to resolve the matter in a mutually satisfactory manner.
We signed a contract with this organization in March of 2108. They led us to believe that they understood the nature of our business that they could drive results and customers to our website that they would do good SEO so we could be found on the internet. We in turn put our marketing dollars into this organization and sales have dropped
Our website now says we are located in Texas it says that we are own by a Veteran none of which are true - we were doing about 20K average per month prior to HIbu we are luckily to hit 6K now. They are clearly in the wrong business
This letter is in response to your letter dated 7/27/18
regarding the advertising concern for *** of ***.
*** purchased our Social Plus product and Search
Engine Optimization (SEO) at $1900 per month. These products have a 6-month minimum
contract term. *** was unhappy
with the curated posts for her Social Plus campaign. The posts were not relative to pet apparel. The campaign was set to opt out of the
curated posts. Later the Social Plus
contract was cancelled and the budget was moved to a Display Classic campaign
at the same monthly amount. In the 3
months of the Social Plus campaign, our reports indicate there were 434 clicks
to their website. To date, the Display
Classic reports indicate her ads were viewed 367,000 times with 1236 clicks to
the website. *** was also unhappy
with the optimization done on their website.
The customer wanted to target Texas. Texas was listed in the keywords and added to
the title tags. We are unable to remove
Texas from the keywords as this will change the campaign to a nationwide campaign. The level of SEO purchased does not support a
nationwide campaign. However, over the life of the campaign, there were over
13,000 new visitors to her site. We were
able to revert the changes made to the website during the campaign. In the interest of customer relations, we have
approved early cancellation of the contracts for the SEO and Display Classic. We are offering to adjust one month of the
Social which will result in a refund of $1842.97 to the customer. We are attempting to reach *** to
discuss this resolution.
We apologize to the ***’s for any misunderstanding. We hope they accept our apology in good faith
and that we may one day do business together again.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The amount of the refund that I received what for monies paid for work that was not completed. It was simply being held by the company. I did not get a refund they simply returned my money for servies not rendered.
I would like to have a FULL refund of the entire SEO amount as their customer service team admitted that it was incorrect, after the discussion we hired another company to repair the issues done with my wesbite. Rather than reaching back out to us they waited over a week and then had the site revered to where it was prior to starting this painful process. Which inturn deleted all of our changes that we made during the time we had them working for us.
HIBU need to work not only on their ability to meet the needs of their customers but also on making sure they do not sign companies when they do not understand their business. We have spent THOUSANDS with this organization and have ZERO to show in return.
Regards
In response to ***’s comments, our position is
unchanged.
Thank you,
Claudia B
Executive Services Specialist
I am a High School Bookkeeper in Florida. I am getting unsolicited emails from this company. Public schools do not pay for these types of ad. I have also received fax messages. I would really like for this to stop.
Thank you for bringing this to our attention. I have removed your email address and you should not receive any further contact from us. I apologize for the inconvenience this has caused you.
We are happy with the service provided by Hibu's print advertising department.
Thank you for your comments Wayne. We are happy that your directory advertising is working for your business.
Hibu Customer Service
Our company contracted with *** for a 6month period to examine, rework, and improve our *** campaign. We gave them access to our 11 year long *** to study and improve on. Once *** got the ok and credit card information from us, they did nothing... other than charge our credit card and send us a fake "dashboard" saying we were having hits to our web page. As we checked our *** analytics account throughout the first month, there were ZERO hits from a *** source. *** does not lie. Every hit to our page is traceable and there were NONE traceable to ***'s new adword campaign. *** also put up a *** ad for us that could have been written by a 2nd grader, disregarding any of the awards and pertinent information we gave them about our business. After 1 month of our phone not ringing and losing over $20K in business, we canceled them. *** continues to say they gave us a service and is charging us an early cancelation fee of $650 on top of the $1055.38 we already paid them to literally lose thousands of $ in business. The 3 reps that we were working with were completely unavailable for the month after we agreed to the contract as well. The first rep we dealt with was not reachable a single time after we agreed to the contract. *** could not directly answer any question about why there were not hits showing up on *** analytics. CS reps kept telling us that *** shows 400+ hits to your page. This is because they were fabricated and their business is a scam. They also could not tell us how much of our allotted adword budget was paying ***. They just said they would ask and get back to us. Never got an answer.
July 16, 2018
***
***
Complaint ID: ***
Telephone ***
AccountL. ***
Advertising: Search
Dear H:
This correspondence confirms receipt of Complaint ID filed by *** of ***. We have reviewed the account in light of the issues raised by ***. The search marketing campaign was purchased 4/11/2018, the campaign was built and went live on 5/22/2018. *** stands by the analysts provided on the customer dashboard and they are in no way fraudulent. We contacted *** in an effort to address the issue raised with his *** analytics vs. the dashboard but he declined to provide us a copy of the analytics showing that they differed from our reporting. Due to this we are unable to address that concern.
Regarding the early termination fee, the customer agreed to a six-month contract but did not complete the term. His early cancellation request was approved and the early termination fee was assessed on the account. Finally, *** referenced requests to know how much of their monthly billing was attributed to ***'s fees and no one provided this information. This information is not accessible to the individuals that he would have spoken with and is not information that is normally provided. It's the same concept as purchasing an item in a retail establishment. In most cases, the business does not disclose the amount for which they purchased a product verses the amount for which they resell the item. The fees are built into the campaign budget and they are in line with the obligations to *** and *** in regard to what is disclosed.
We attempted to discuss the complaint with *** however, he stated he had to go and disconnected the call. At this time there is no further action to take on this account. If you have nay additional questions or concerns, please do not hesitate to contact us at the number below.
Thanks,
Heather H
Executive Services Specialist
*** Investigations and Resolutions
I had a slime ball salesman by the name of Brian D come into my establishment and try to sell me a marketing plan. I advised him that I did not have time to go through his marketing plan. He came back a week later & I advised the same. HE advised me to "help him out" and that he was on the verge of getting fired and that if I could put a credit card on file until I DID have time to go through the marketing campaign and I did not like the system I could opt out. I have NOT seen Brian in almost 5 months and they just charged my credit card $500 and when I called up they refused to refund me & advised I was locked into a 6 month contract. I asked why it took 5 months to start billing me and they advised that Brian was setting up the marketing campaign and it is now live. HOW is my "personalized" marketing plan live when he did not collect a single piece of information from my business? He has NO key words, NO marketing information or material, NO targeted goals, NOTHING!
July 24, 2018
RE: ***
***
Complaint ID: ***
Account: ***
Advertising: Search
Dear Heather:
This correspondence confirms receipt of Complaint ID filed by *** of ***. We have reviewed the complaint and spoken with the sales representative regarding the sale and the expectations that were outlined with ***. Our review finds that the sales representative did not set the correct timeframes and expectations regarding the advertising program he discussed with the customer. In light of this, we have cancelled the contract and are refunding the two payments that have been processed. We apologize for the misunderstanding and the confusion that has been caused. If you have any questions, please feel free to call us at the number below.
Thanks,
Heather H
Executive Service Specialist
*** Investigations and Resolutions
have attempted to cancel the advertising accounts with *** since March of 2018. They have do attempted to stall the process and continue to bill us for a service we have continued to request that they cancel. They have not conducted business in an ethical and/or reasonable way. We sent the account manager several emails as well as the customer service department. At one point they were insisting that the owner (whom does not come into the Corporate office) had to cancel. We explained to them that we were a corporation and the owner had given the authority to the President, COO, Controller and entire accounting staff to make these decision for the benefit of the company. They continued to find reasons that they would not cancel the service. At this point we would like to have a third party attempt to assist us in resolving this matter.
Dear Heather: This will confirm receipt of the complaint dated 7/10/18 from ***, ID our Account: ***, Account Number(s): *** and *** We wanted to provide an update to let you know we are still working with *** in effort to resolve her concern.Thank you,Kris GExecutive Services Specialist *** Direct
Like some others I can't understand how this company has an A+ rating. They are terrible to deal with, very pushy to make a sale and very misleading. I was told they only needed to talk to me for 10 minutes, and then 30 minutes later I had to cut off the conversation. I also asked them specifically if we stopped advertising with them would we still be on the Yellowbook site at all, to which he replied no. After asking for confirmation several times, he finally said 'oh yeah you'll be on there, just way down', so their whole tactic with me was to try to scare me into a contract with misleading information. When I contacted them to see if I could get out of the contract, my initial contact just stopped replying to my emails. So I finally called and was told a supervisor would call me back within 3 business days about the negative experience I had, and needless to say no one ever bothered calling. I can't say I'm shocked. We had ONE rep about 10 years ago that was a pleasure to deal with, since then it's been terrible. AWFUL customer service. I highly recommend not using them.
Thank you for your understanding during our recent conversation regarding your advertising concern. We are sorry for any inconvenience you may have experienced and pleased we were able to resolve the matter in a mutually satisfactory manner.
Hibu will not let me cancel service.
I have called 3 times and try to cancel my subscription and they say they cannot.
They keep me on the phone for over an hour each time but every time they say they cannot cancel my service.
I am being charged 70 a month. I need to stop paying. My contract was for a year but they will not cancel me.
7/12/2018
***
Revdex.com of Metro Washington DC and Eastern Pennsylvania
1337 North Front St
Harrisburg, PA 17102
RE: Revdex.com Number: ***
***
***
Burien, WA ***
Telephone #: ***
hibu
Product: *** – Wave
Dear ***:
This letter is being sent in response to the correspondence
received on 7/10/2018 regarding the advertising services *** has with
Hibu.
I’ve spoken
with *** and unfortunately we are not able to reach a resolution.
*** would like Hibu to cancel his advertising which is a 12 month
contract. *** is able to cancel once the contract term is fulfilled in
September 2018. I have offered to record ***’ voice
verification today to cancel, and once the contract has been fulfilled I would
process the cancellation, but he has refused. ***’ requested
to pay the remaining two months and cancel the contract today. Hibu
cannot process the cancellation until the contract duration is
fulfilled. *** will need to contact us once the contract term
has been fulfilled in order to cancel as we did not record his verbal
authorization today. This contract will automatically renew if *** does not contact us in September.
I
apologize to *** for the inconvenience.
Thank you,
Cortney H
Hibu Customer Service
***
Email: [email protected]
I have an account with *** for my business website *** and my account number with them is ***. Their phone number is ***. My problem with their service is they do not let me log on to edit my website, listings or reviews. My listings are all incorrect online. I need to update my website. When I signed the contract they said there was a self help tool so I could do editing. For 5 months I have not been able to log on to my site. It says the user id is incorrect. Each time they say they need to put in a ticket to get it fixed but it is never fixed. This service also included a scheduling calendar for customers to schedule online. The emails never reached me until after the customer appointment.
I feel my website is under hostage because I can not get on it. The organic SEO is really bad and that is what I wanted to correct. Wondering if they are getting paid off to keep me off the website.
In order for a website to be effective it needs to be updated monthly with new material. I would like all my money back. It is really bad when a company takes a website hostage. It must mean I am doing something right. At least I own the url so I can switch to another company.
Dear Heather: This will confirm receipt of the complaint dated 7/13/18, from *** Complaint ID our Account: *** Account Number: ***. During a recent conversation with *** she acknowledged being able to log into her dashboard successfully one time, approximately 5/30/2018. It appears we sent an email to her 5/2/18 that included a link to the dashboard. Due to the customer not establishing a password in a timely manner, it expired, and needed to be resent. When she called 6/19/18 she was trying to access the editing tool through a phone. She is informed it is best to make edits through a desktop. Our associate attempts to assist, but she indicates she does not understand memory card, so she is advised to discuss further with an *** representative for a resolution. A future adjustment was extended to maintain the relationship with the customer. This adjustment has been refused and the customer is requesting for the *** be cancelled. The cancellation of the *** is in progress. *** Reviews can be posted to ***, ***, and ***, or the new vendor can insert widget. It has been explained to the customer that this asset will be cancelled upon the minimum term of agreement being fulfilled.If there are further questions, please give me a call. SincerelyKris GExecutive Services Specialist *** Direct
entered into a contract January 19,2018 for one year of Internet services/website which has been up for approximately 8 Weeks. We pay over $1,000.00 per month for this service. Over the last 10 days I have been unable to use my website tools to add approximately 20 pages of content, use my Dashboard tool to see whats going on or even have the company, *** reset the password. After much frustration and dozens of calls I have learned their dashboard database was corrupted and I can assume that most customers just don't know it yet unless they try to go onto the Dashboard.
Dear Heather,
This is in response to your 7/13/18 letter regarding the advertising concern for *** of ***.
Our records indicate that *** purchased *** on 1/19/18. The *** products went live in early April.
*** contacted us several times between 7/5/18 and 7/9/18 regarding
access to his reports and his ***.com account.
We were migrating all our customer’s products to our new client dashboard. During the migration, the dashboard was not
accessible to either our customers or *** Support. The client dashboard is now
available. Regarding ***’s inability
to access his ***.com account, *** changed his email address. Unfortunately, using 2 different email
addresses on ***.com can cause a glitch in our system. This issue was corrected in 4 days. *** would like to be able to change his account
information through ***.com. The
current software we are using cannot accommodate this request. There are no immediate plans to change the
software.
***’s feedback is
valuable to us and we will use it to improve our products and services.
Sincerely,
Claudia BExecutive Services Specialist
We made contact with Hibu several times to cancel the service. In our opinion it did not do anything more for our business using there service. When we called they would tell us it was cancelled. The next month they would automatically charge our credit card. After several attempts with Hibu customer service, we finally had to go to the credit card company to get help.
This is in
response to your letter regarding the advertising concern for *** of
***.
*** purchased our Site & Search promotion on 8/5/16. The Search product never went live and was cancelled
on 7/13/17 generating a cancellation email to the business. We have no record of a request to cancel the
website until after the 7/13/17 email was sent. This email references cancellation but does
not specify the product. This may have
caused confusion. *** called on
10/30/17 requesting to cancel the website.
The website was cancelled on 11/5/17.
Payments were pulled back by the customer’s credit card company on
11/27/17 creating the $299.88 past due balance.
I spoke with Angela Ladner today about the
matter. In the interest of customer
relations, we will adjust the balance on the account.
We apologize
to *** for any miscommunication and hope that we may one day do
business together again.
Sincerely,
Claudia B
Hibu
Executive Services Specialist
My HIBU rep Dan N did a great job explaining and helping me understand my options.He responded to my need for answers within 1 day
To the Revdex.com: If this client provided a rating of a 10 why does this show as a neutral rating?
My residential unlisted phone / name is included in the local yellowbook directory 2018/2019 (published by hibu). I placed 3 calls (6/20/2018) to hibu asking where they had obtained my name phone #. On the first two calls hibu customer service rep. disconnected my call after I explained my inquiry. On 3rd call the explanation was that my phone company had provided my name & number. Explained to customer service rep. (CSR) that I had already contacted my phone company and they had in-turn contacted the company handling the publishing of their directory -- my phone carrier and their phone directory publisher stated that they had NOT released my name / phone # . So it appears that hibu utilized a third party list provider as a source for my unlisted residential name/number. And, that third party had not verified my name/phone #. My concern is that hibu provides me with their source of my UNLISTED name phone number. So I can contact that company and inquire where/how they obtained my unlisted name/phone #. Requested hibu CSR contact appropriate department within hibu and that they get back to me within 3 days. That has not happened. P.S. My wife and I have not released our land line # to anyone except a small handful of family members and we do not provide that number as a contact # for matters such as warranty registration etc. So we are very interested in how a list provided obtained our unlisted name/#. Plus, within the past few months we have noticed a dramatic spike in the number of unsolicited calls that have been placed to our unlisted number.
7/10/2018
***
Revdex.com of Metro Washington DC and Eastern Pennsylvania
1337 North Front St
Harrisburg, PA 17102
RE: Revdex.com Number: ***
***
***
Michigan, ND ***
Telephone #:
hibu
Product: Grand Forks/19
Dear ***:
This letter is being sent in response to the correspondence
received on 7/2/2018 regarding the residential listing for ***.
The
phone numbers and other data in our residential white pages listings, including
***’s number, was obtained by Hibu from third party
providers. We note that ***’s phone number appears online in
publicly available sources.
I
apologize to *** for the inconvenience but, the request has been submitted to
remove this listing in future editions of the Yellowbook.
Thank you,
Cortney H
Hibu Customer Service
Email: [email protected]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:On the positive side, upon request, my unlisted phone #/name were removed by hibu from their yellowbook listing.
On the negative side, hibu by stating they obtained my unlisted #/name from "public" third party sources and that by inference that they do NOT assume ANY responsibility as to the accuracy of their third party sources. Reject hibu's response until they clearly state what s their responsibility in relation to accuracy of the information they obtain from third part data sources.
8/8/2018
***
Revdex.com of Metro Washington DC and Eastern Pennsylvania
1337 North Front St
Harrisburg, PA 17102
RE: Revdex.com Number: ***
***
***
Michigan, ND ***
Telephone #:
hibu
Product: Grand Forks/19
Dear ***:
This letter is being sent in response to the reply received
submitted by *** on August 6, 2018.
As we have informed ***, Hibu has taken the necessary
steps to ensure that ***’s phone number is not listed in future
publications. We have also informed *** that the listing
information was obtained by Hibu from third party providers and that his
phone number appears online in other publicly available sources.
Thank you,
Cortney H
Hibu Customer Service
Email: [email protected]
Hello my problem with this company is that they have been over billing me and even though I have provided proof of the debiting from my checking account they will not acknowledge taking this money out of my account. I would like a full refund of the money they have taken that they are not accounted for. I would also like to discontinue doing any further business with them. They have been automatically withdrawing $49 out of my checking account as well as sending me bills stating that I am past due and other amounts they have sent me a copy of their billing from the billing department it does not reflect these transactions I have sent them copies of my bank statements showing the with drawl of $49 which they will not respond to or acknowledge As of 2018 this amount has added up to 441.00 dollars including withdraws from last year that they also Denied/ignored they also refused to give me their billing service address which I have on a recording over the phone. This all started in November 2017 after I payed with a check my bills have always been payed by credit card and even on their statements it says payment method credit card.
8/2/2018
Dear ***:
This letter is being sent in response to the correspondence received on 7/2/2018 regarding the payments made by ***.
Upon reviewing *** checking account information given to Hibu, it was determined her checking account was incorrectly attached to the wrong Hibu account. Hibu charged ***’ $392.00 and applied it to the incorrect account. To rectify this situation, Hibu has issued an electronic refund of $98.00. Hibu has also issued a refund check in the amount of $126.00. Lastly, Hibu has transferred $168.00 to ***’ Hibu account to bring her account current. *** was informed our paper check refunds do take 2 to 4 weeks to be received.*** has been advised we do need to set her Hibu account up on reoccurring payments due to the product she has with us. *** has our Pay Per Call program and due to how this bills out and to prevent the account from going past due Hibu does require this to be set up on automatically payments.*** did state she would be getting her lawyer involved but has yet to respond to advise on why and her lawyers contact information.
All money incorrectly pulled by Hibu has been returned to *** either by a refund or a transfer to her Hibu account.
I apologize to *** for the inconvenience this has caused her.Thank you,
Cortney H.
Hibu Customer Service
I truly do not understand the A+ rating offered by the Revdex.com. My experience with hibu has been very poor. Their inability to communicate as a company internally is astonishing. We cancelled our account in December of 2017, have proof of payment and conversation, and are still dealing with harassing phone calls and emails on a weekly basis. The service they provide is lackluster at best, and their customer service is deplorable. You can literally spend hours on the phone with hibu and accomplish nothing - they will pass you from one department to another, each a silo.
Mr. Revnell authorized the Claiming and Listing Service on March 16, 2017 with our Sales Representative, Leonard Olson. This product has a 12-month minimum contract term. Mr. Revnell requested cancellation on September 27, 2017 but the advertising was not eligible for cancellation at that time. Special arrangements were made on December 5, 2017 for the customer to pay the remaining balance of the 12-month contract. Unfortunately, we failed to process the cancellation in March 2018 and the customer was billed 2 additional months. The Claiming and Listing Service was cancelled on May 21, 2018. A Customer Service investigation was opened on June 22, 2018 and the balance of $34.35 was adjusted.
We apologize to Mr. Revnell for any inconvenience this error has caused. We hope Mr. Revnell accepts our apology in good faith and that we may one day do business together again.
My sales rep who was extremely nice in order to close a sale with us said he would be happy to offer a 7 day paid trial for *** services. Should we decide not to cancel within that 7 day period, we would continue with a 6 month campaign ad. This was verified verbally 3-5 times prior to deciding to USE their services. After 5 days, we realized that *** was not the right route for our company so we reluctantly decided to cancel, unless there were a different campaign budget we could set (the ROI wasn't there). Dusty B was my Assistant Sales Manager while I was forwarded to a campaign account rep, David T . In attempting to reach David and relaying to him our concerns we told him that we would be happy to pay for the 7 day trial but we would cancel services after that. He tried to talk me out of it (to be expected) and he said he would speak to Dusty to see if maybe it were possible to do a different campaign budget and call me back a little after 1:30 Central Time the next day. No phone call was received. I spent the entire day calling and emailing both Dusty and David to no avail. I finally contacted CS and was told that I was in a "contract" that I never signed nor received an email regarding and that I was INELIGIBLE to cancel.
Naturally, I was outraged. It was escalated to management. No phone call received. I got the run around by other associates. Still, I have yet to receive a phone call.
Finally, I deactivated my business cc. There is no way this company made me sign or agree to any such contract. There is no way this company practices ethical means of keeping clientele when they lie to you about what is possible and what isn't, and there is no way I would be able to sleep at night if I told a potential customer that a 7 day trial were possible if it in fact, was NOT. I have requested that our campaign is cancelled IMMEDIATELY and I highly recommend anyone who's looking for display ads to go with a different company.
Dear Heather: This will confirm receipt of the complaint dated 6/22/18 from ***, our Account: ***, Account Number: ***. This concern has been resolved with the customer. It appears our sales representative provided incorrect information to the customer. The advertising was cancelled 6/22/18 and we have agreed to pay in full the unpaid balance. We are very sorry for any inconvenience this may have caused. If there are further questions, please give me a call. SincerelyKris GExecutive Services Specialist *** Direct ***Tell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ***, and find that this resolution is satisfactory to me.
Regards