Hibu

The salesperson was great when we first signed up. When we went to cancel the account though, it was the most difficult thing in the world. My colleague tried to cancel for over a week, then I called and waited on hold for 45 minutes, before being transferred to 3 different people who could not help. I was told I must speak to the analyst who originally created the count, only to later be told they no longer work for hibu. After that, I was given a name and was told I could only cancel by speaking to this one person in particular. Unfortunately, and coincidentally, that person was not available. I am still in the process of attempting to cancel our account, and their policy is absolutely ridiculous.

I have cancelled my subscription with HIBU months ago. When they called to renew my subscription, I cancelled. When they tried to get me to subscribe to automatic debiting from my account, I declined. However, I noticed they have been charging my account again for services I did not request, do NOT WANT, and did NOT authorize!!! I called to cancel ALL SERVICES today over the phone and to request a refund for any charges that have been debited to my account and they said they cannot do this over the phone!! I am beyond livid!! They are a fraud.

I agreed to try *** for our website and was told it was a $99 setup fee that was completely refundable within 30 days. This was on October 5, 2017. On October 23, 2017. I emailed the person I was dealing with and told them we wanted to cancel and to go with someone local. He informed me that I could not cancel it until the "proof" was made and then I could cancel it. Of course, that made it over the 30 days. I've been emailing him, the guy that sent me the proof and the customer service regarding my $99 refund. But then on November 27, 2017, $52.74 was taken out of our account! Only once, but when I spoke with customer service, they said that they do not see this charge at all. I've sent them proof of the charges, etc... with no reply. I've got all the emails with the read receipts that they had read them.

Hibu representative offered us digital marketing services that we will be able to cancel at ANY TIME if we are not satisfied.

After just a couple of weeks we found out that they started publishing incorrect information about our business all over the internet included wrong company name, wrong phone number, no keywords that would bring any traffic to our website / company at all and completely damage our existing online presents.
Moreover they published the information without our approval and did not take them down even we requested it multiple times!!! They asked for a approval of our display ad which we didn't aprrove and wanted to have our brand designer to create one for us. Even we requested not to publish it they published the ad.

They apparently give you 7 days right to cancel if you are not satisfied BUT after you "sign up " you won't hear from them 1-2 weeks !!!

Regarding signing up everething is done over the phone and you are not able to read the agreement before you agree the terms. This been said the sales person promise you everething you want including CANCEL at ANY TIME like TREVOR C did and you assume that this been recorded BUT not ! The recording starting after and so whatever you've been told and you agreed on no one knows ... once that is done you won't hear from sales representative ever, always when you call she has voice mail and there is no manager to talk to or anyone that can actually assist you other then take your message !
After like a week of constantly complaining you finaly get her return your call and "trying her best " to help you. She conect you to cancelation department and they agree to cancel the agreement if you pay the cancelation fee which is one month of your monthly fees in our case they told us to pay $599 which included monthly fee for 2 services, our display campaign and search campaingne that they run on *** - need to mentioned that we specifically asked not to publish anything before we make changes as informations were inacurate and dispaly ad was very amature ( for example they didn't run ad in city where company is based !?!, name was writen incorectly and they used a personal cell as a business phone number ) .

Regardles of that we just wanted to pay and cancel the service, completely delete the account form HIBU system but just before we go to their "cancelation recording " the call gets disconected - this happened 2 times and then you need to call them again because they will never ever call back or follow up !! Even you call back immediately the person you spoke with is not available in our case it was Stephanie M, no manager to talk to and you get trasfare to your sales rep / account manager Trevor C. She is not available either.
You send her email and you won't get respond until you forward the same email with complain about her to customer care and then she responds and all what she has to say is that she forwarded the details and will call me as soon as she hears back ... and all over again. Today it is over 2 weeks we are trying to cancel service we never agreed on.

HIBU is the the biggest scam , stay away

I used to own a business in Fremont, Ne for 23 years. We always had an ad with Hibu, or prior yellow book. They would contact me in the fall, August or September, and usually in person by sending in a sales representative to our business. We would go over the advertising and then they would offer a discount if the advertising was paid in full at that time. I always secured my yellow pages ad in this manner...23 years. In June of 2017, I sold my business. At that time, my account was paid in full and current. Hibu sent notification to the business in August 2017, which the new owner ignored and admittedly threw away. Hibu proceeded to "auto renew" my account and charge me without any approval, and the advertising is incorrect!!! Then came the threatening letters of collection. I sent them copies of the purchase agreement twice with no response. To date, no one from hibu has ever contacted me to help this situation, other than to threaten collection. After multiple phone calls and multiple hours on the phone, never getting to the same person twice, on the final day before collection, I paid them the $361.49 they felt they were owed. Not because I feel that I owe it, but to save my credit score I have worked my entire life to earn. I felt I had no other options, what would I do? Hire a $250 per hour attorney over a $360 bill. Then once I paid them, they were unable to provide me with written confirmation that my account was paid in full and CLOSED. After a 2 hour phone call, I did finally get confirmation that I was paid in full, but still would not agree to put in writing that it is closed. Numerous times through out my phone calls, I was promised a call back, never got one. Numerous times I was promised an email in response, never got one. I feel I was lied to and misled during every phone call and every interaction with them. The whole thing is absolutely WRONG.

I have been a Hibu client for at least four years. I have always felt that I was getting a very good return on my investment and have been happy with how responsive my reps have been.
Recently they re-built my website and it looks great. Having it linked to my Facebook feed has also been helpful. Also the review cards they give me have been working great to get feedback from my clients that potential clients can see. I would highly recommend them.

We are a new business, where we do not have employees, but rather independent contractors that rent booth from us (Barber, stylist, tattoo artist). At the time of this incident we were showing our shop to potential booth renters before our grand opening.

We had a POTENTIAL person name *** who was a tattoo artist, who possibly wanted to rent a booth from us, but we told him we were not sure until we did his background check as he didn't have identification or anything we asked for.

While at the shop painting one day in October, I received a call from HIBU asking about signing us up for services and I told them we were not open and was not interested. HIBU said oh no, we see that you guys already have an account that was set up by ***. I said *** who...he did not get hired on with us so he should not have been signing our shop up for anything. They said they would need a credit card to be placed on file just to submit a claim for supervisor to look into it. I was promised no charges would be made to my account.

A few weeks later, I was looking online and saw that all my shops info was under *** name. I called and asked HIBU what happened. I asked for all our info to be corrected as it was under a claim, they said okay they would open a claim for that. On 11/7 I saw my account was charged by HIBU $116. I emails and requested immediate refund as I did not authorize that charge and they were supposed to be looking into why they let a non owner set up an account under our business. I called my bank to ask them to stop unauthorized charge.

I emailed, called, emailed and called SEVERAL times and have proof of most them since back in November. I was told people were out on vacation, systems were down, management is looking into it and I never received any call backs or help.

March 26 I received letter in mail from their legal claims Allison B who said we owed $256.96. How did it go from $116 for a year to owing $256. I made claim 4/4 again and no response until May saying denied.

I paid $290 a month for hibu to boost my interaction with *** & ***, gave them my password for , ***, *** so they can manage the sites. As of date they have not been able to verify *** I was told I did not need an address since it was a internet web site. The interactions I pay separately are with *** ads and *** ads n *** ads.

A Sales man came to our business and sold us a "service" that would monitor and correct information across the internet concerning our business's contact info (address, phone # etc). The monthly fee for this service is $29.99 which we set up on auto pay from our corprate credit card. We were planning to move in the upcoming year and do not have the staff or time to monitor the websites and correct our address information ourselves. This seemed like a great fit. Upon our move I contacted Hibu to let them know they could start the process of changing all the info. The sales man said they would be working behind the scenes to have this change information all ready to go and it'd be like flipping a switch and everything would be changed. A month after I called to inform them of our move I did a quick *** search for our business and easily found 10-20 websites with incorrect information (the old address). I called the company to complain and to cancel our services with them. They informed me that I signed a contract for 12 months and would not be able to cancel until the contract was up. Which I was told would be 3/20/2018. So I called 2 days prior to 3/20/2018 to cancel our contract. they refused to do it. I insisted they cancel it now. They transferred me to the correct department to cancel. They said I would be billed for the last remaining month. I now have the last invoice which clearly says there will be new charges for the period of 4/20-2018 - 5/19/2018. They did not appear to cancel the contract and I don't feel I will get any results by calling again.

Our representative from HIBU Stacy Eymer is always very informative on ways to change our print ad to make it more customer friendly. She follows through when she says we can change this or that, and when I receive the proof for the ad it is exactly what discussed we decided..

Our company has been advertising with Hibu, previously known as *** since 2004. We've had a good relationship with the company and our sales representatives. When we decided to cancel our membership and ad subscription with them this year I thought it had been taken care of by our representative. This month I got a bill and spent over 2 hours on the phone in various departments trying to get the charges reversed. I was told that wouldn't be possible since it was for a wave claiming and listing that I should have contacted the company about ending. Since this was a relatively new feature for us and I wasn't aware that I had 2 different representatives that I needed to contact so we could let them know we didn't want to renew either contract. When I was talking to someone in the cancellation department she was able to cancel future monthly charges for me. As of right now it looks like both our contracts have not been renewed.

I really like working with Derek. I transitioned my marketing from YP to Hibu and have been very satisfied with the results I have been getting and the easy to understand reporting. Thanks for all the help.

I have worked with Hibu for years. I feel that the value I am given for advertising in the Yellowbook is very good as I still have customers who "let their fingers do the walking". The art department has been easy to work with and my representative Jason Kroon is thorough and nice to work with. Any issues I have had have been quickly resolved.

We just launched 2 websites and are very excited. Kyle and Nija have been great to work with. They were very flexible with our schedule and attention to detail on any changes. I would highly recommend them for you business.
Garret S Syler Construction

Denise Groff

Denise Groff would like to recommend Hibu. They made it possible for me to start a web page with monthly payments. They set up the web page, I am very please with it and the customer service I received.

Dave hedba is been my rep and from the beginning. He’s had a great approach from the beginning to earn my business and as a rep he’s taken the time to answer all my calls to getting back to me As soon as possible if busy even gotten customer service while on the phone with me. I’ve seen results with this company within two weeks if you follow the reps instructions on how to get better feed you get the results in no time so with all being said I’d recommend dave and hibu.

My wife, the owner of our business, has called HIBU several times (three, in the last 12 months) to cancel their services. Each time, they insist that she has never called in, and that the charges they are billing us are legitimate. They have charged us $29.99 four times in the last 12 months for services we no longer require, for a total of 119.96. We have contacted our bank to contest the charges, as HIBU representatives have not helped us at all.

They tricked me into signing up a no.commitment agreement and when I wanted to.cancel.they said that my contract is one year

When I first signed up for services with Hibu, I told Cameron that I would only try it if I could do it one month at a time. He agreed. He said he was recording the conversation also. NOW their collections department is saying I am obligated for one year. Collections said they were recording this also. I ask them to go back and listen to the recording between Cameron (their sales person) and they would here my condition of only one month at a time. Well, they can't find the original recording or it has been edited. I was never sent a copy of the recording, so they can do whatever they want to with it.