Hibu

My mechanic shop has worked with Hibu for the last few months and they’ve met all my expectations. I was hesitant at first, as I am with all new business relationships, but working with them has been such a great experience, I can’t recommend them highly enough.

Long story short there were big promises made by Will the employee of Hibu. Super nice guy and well trained at his job. We decided to just do the display ads and not the all the services offered. When our ad went live we asked to see it live. We couldn’t do that because it will mess up our numbers. So live ads were never seen. When they did a Facebook post they used someone else’s jewelry picture. The picture was some tacky gold jewelry. We are a handmade coin jewelry company. So I had to call to have that changed. After 3 months still no orders but inflated numbers were sent to us. As this being the Christmas season and no orders it makes you wonder. We use another site and from Thanksgiving to Christmas we had 39 orders!!! During this time someone emailed for our Facebook passwords. So why did they need the passwords if they have been advertising on Facebook for us? Now we are 4 months in and still no orders. I am writing this so hopefully another consumer will not get sucked into this. I have called to cancel and cannot because we are in a contract so I guys we are stuck buying toilet paper for these people. Buyer Beware!!

Hibu falsely represented the services that would be rendered. Amanda presented a plan with key words associated with our business to improve our online presence and insure us that the key words we listed would be part of a key word ad account. After having an independent company check our rating of our online presence it was brought to our attention that the key words we had thought were being utilized must have been to expensive because they were not being used and the ones that were being used were ones that would not be searched and therefore cheaper for hibu to purchase. The problem is they lead you to believe that they are actually doing what they sold you on in the first place and make up fake click counts to make it look as if they are actually being beneficial to your company when in reality its just fake information. I have contacted Hibu and requested a refund of the $5200.00 spent do to the fact we were not given what we were actually sold in the first place and had the information not been falsely manufacturing results we would have canceled it long ago. Of course we were told they would have to look into it that they do not guarantee anything. Of course not how they sell it to you.Not a company that can be trusted.

We've experienced that the review services provided by Hibu did not match the services described by our sales representative. When we tried to cancel this service, Hibu pointed out the fine print in their contracts that hold us responsible for a years worth of payments for a service that is useless to us, as it does not do what we were told it would. They seem to be clearly aware of many customer's dissatisfaction with their review service and that their sales team is regularly misrepresenting the capabilities of this service, but are threatening to send unsatisfied customers to collections if they don't pay the bill.

Never got in contact with sales account representative. Unable to cancel in 7 days no one would answer my calls. Refuse to cancel contract or supervisor would not answer my calls.

I paid over $3500 to HIBU over the past year. I did not receive a single phone call from their "marketing campaign". I was sent weekly reports claiming that I received an average on 100 clicks to my webpage a week. I believe this information is fabricated. Regardless, the math doesn't add up- 100 visits a week, the result- zero calls.

After months of wasting money, I submitted a formal contract cancellation. Now I am being harassed.

I am filing this complaint to warn any other business to avoid HIBU at all costs. This company is a waste of money and I suspect that they are conning people out of money.

Hibu had my websites for several years , each year they made statements that I would be allowed to change the web page when the need occured. However, when I called them to get the logon info for the web site I was told to contact them and they would change the page as needed. I no longer use their services but still need the log on info which they refuse to provide.

I *** the owner of a small one man business by the name ***,in previous years I was advertising my business in the county of Morris and Essex in new jersey at that time the yellow Book was the yellow Book,and I got a lot of calls from costomers because my name was out in the public .But in 2008 things got bad and I could no longer afford to pay to advertise in 2 county any more,so on the 10/20016 I decided to try the yellow book again to get my name out in the public again so I call the yellow book and this name came up hibu publisher of the yellow book,I spoke to one person by the name Brian R the sales Rep,I told him what I want to get dun with my business he told me to advertise in the yellow book its $20,a month,that came to $240 a year for one add and I want 2 add so that total to $480.for a year.I then gave him my credit card number to take a one time $240, first until the first add will come out on July of 2017,Mr Brian Rock then introduce the web to me said it make sense to have the web site also witch will run over $100,per month I did say yes to that recommendation of the web but after a careful consideration within 2 weeks I call Mr Brian Rock and told him to cancelled the agreement on the the web site,to my surprise he said the web site was ready and running,he then went on the credit card that I gave to him for a one time payment for the yellow book add ,without my permission and took payment for the web site and that payment make my card goes over the limit so I did have a problem with my credit card provider,then on 7/31/17,they started to bill me for payment in the amount of $34 a month for the Morris county book witch I did not get a copy of the book I have to ask them for a copy of the book witch I got in my mail box,to my surprise the book did not distribute out to the public,how I get to know that they send my name to bill collector when I ask where the book distribute he could not give on answer the PO,said they dont send out those books at all

I didn't give them a 5 star because I have only been with them so far, a month and we are still working on my website & getting where we want it. But the staff have been very helpful, I have learned a lot about websites, social media, and the world of my business. We will see where it takes our business in about 6 months and I hope I can come back & give them 5 stars!!

We contacted them in August, Sept, Nov & Dec all about canceling our account(we are not in contract). We kept getting run around and we emailed them info multiple times. They keep charging our credit card. We have filed disputes with the credit card company and called Hibu again today 1/10/18.

HIBU Inc. somehow fraudulently acquired our bank routing and account number and submitted two electronic withdrawals from our account. We have not had any contact from anyone from this company in regards to sales or services being provided to our company.We tried to call them and was unable to discuss anything with a person, only an automated system that was asking for our account numbers.
We consider this as fraudulent activity by HIBU Inc. I cannot understand how Revdex.com can give this company an A+ rating when they have had so many complaints list.

Horrible customer service. Can not ever get in touch with our local sales rep. Sent tons of emails and calls with no responses. He did our ad wrong...assured us it would be fixed sent me the proof of changes...NOTHING was changed! I told him this and still a month later he is "working" on it. I have been told by Hibu we have a new local rep (when I contacted them directly for help) told me they can not help me I would have to touch base with our new rep. They would have him call us. Never got a call! They would not give me his contact info. Customer service also told me our ad could not be corrected since it is after the 1st of the year. Even tho this is not our fault that YOUR EMPLOYEE IS NOT DOING HIS JOB AND WE PAY A LOT OF MONEY FOR THIS ADVERTISING...... I have called a customer service rep multiple times and left multiple voice mails with no response....We have been with the company for quite a few years now and never have we had such a headache!! VERY VERY DISPLEASED!

On 10/13/17 I called Hibu for a domain release and transfer to *** to handle my own website soon after Hibu did not have my possession of the domain for *** with common sense that would be the end of business with the website after that date no one with Hibu took the time to contact me about doing anything with further canceling or letting me know they would still be billing me for the internet service I was billed on 10/9 with no prorated refund yet to this day on 10/15/17 my rebill credit card expired after that date they were still trying to bill my credit card sent several emails that I responded about closing account I have been contacted by phone I had let them know that they no longer have the domain and *** does not owe any funds to Hibu Global internet services by this time they should know I was not liking what was going on and was not going to fall for there tricks or games when I thought this was finally settled by the info I supplied to the collection dept. I updated my new credit card info with Hibu phone book separate part of the company and made it very clear this will not be used or authorized to be used for the internet services soon after my new credit card was billed from Hibu Global internet services when I didn't give this part of the company my new credit card info or even authorize a charge on my new credit card on 1/3/17 I had emailed Brad from the digital collections dept offering them by the end of the day of 1/4/17 to make the charge of 145.64 right and nothing has been resolved yet at this time

Sharon K , Thank you So much for all of your help. Throughout the process of setting up my website, I found that you have been focused, concise and very professional. I look forward to working with you this year and I am very excited and anxious to see the finished product.
Regards,
Lynn B.

I was contacted about signing up for their service with a 1 month trial that I wouldn't pay for. The salesperson told me that if I wasn't happy with the service, I can cancel within the first 30 days. I said ok and they transferred me to another department to take my CC info and read me some info to do a voice verification. I never received a confirmation or even heard from them for 2 weeks until I reached out asking if and when they were going to start. They had me connect my Facebook so they can run ads and I didnt see any notes or news or even get ads for me to approve to post, which they told me they would. Out of nowhere I got a bill for 1 and a half months of service. I emailed and told them I wasnt happy with the trial and want to cancel and they responded that I am locked in for 6 months and the first month is free. I told them that that was not what I was told and they sent me a copy of some agreement that says I voice verified it but do not know what it is. Additionally, they said that the first month is free, yet they billed me for it. It is a scam and a high pressure pitch that ends with getting locked into something that was not what they told you to sell it to you. I have unlinked all my social media accounts and this firm that is supposed to be doing my social media, hasnt even realized or contacted me in the week since I disconnected it so they obviously arent doing anything anyhow. The customer service is awful and there is no one to deal with other than emails showing extremely poor results and telling you that you are locked into a contract. I never got any emails or confirmations of my order sent me me either.

ALL I WILL SAY MAKE SURE TO NOT ONLY LET THEM RECORD THE PART WHERE YOU AGREE TO THE CHARGES THEY WILL DO MONTHLY. MAKE SURE THEY ALSO RECORD THE WHOLE SALES PITCH FULL OF LIES TO GET YOU INTO A CONTRACT. I WAS CONTACT MY A SALE MAN NAME ANDREW B, HE lies SO BAD HE CAN WIN A LING CONTEST.I HAVE A ONLINE BUSINESS I CLEARLY TOLD HIM THAT. HE SAID THAT WAS FINE BECAUSE THEY HELP PEOPLE TO FINE MY BUSINESS ONLINE. HE ASURE ME HIS SERVICE WILL HELP MY BUSINESS FOUND. HE ALSO TELLS ME ABOUT REVIEW THAT WILL BE GOOD FOR ME. I TELL HIM I DONT FEEL LIKE I NEED THE REVIEW BECAUSE MY BUSINESS ALREADY HAVE A REVIEW PAGE AND NO ONE CAN COME TO MY BUSINESS TO GIVE THEM THE CARD. HE SAID I HAVE 30 DAY TO SEE WHAT THEY CAN DO FOR MY BUSINESS BEFORE I MAKE ANY PAYMENT. DURING THE 30 DAY I CALL BECAUSE I REALIZE MY WHOLE PERSONAL INFORMATION WAS ADVERTISE OVER THE WEB. I CALL TO FIND OUT WHY MY PERSONAL INFORMATION IS STILL SHOWING.THEY SAID BECAUSE IT WILL NOT LET THEM ENTER MY 1800# IT ASKING FOR A LOCAL NUMBER. I DONT HAVE LOCATED NUMBER. THEY WILL NOT USE MY BUSINESS EMAIL INSTEAD THEY USE MY PERSONAL EMAIL. I ASK THEM TO PLEASE CANCEL THIS SERVICE BECAUSE IT WILL NOT WORK FOR THE TYPE OF BUSINESS I HAVE. I WAS TOLD NO YOU UNDER A 12 MONTHS CONTRACT, THEY CLEARLY LIE TO ME AND CAN NOT DELIVER THE SERVICE FOR MY COMPANY. THIS COMPANY ADVERTISES IT TO HELP LOCAL BUSINESS BE FOUND. AGAIN AM NOT A LOCATED BUSINESS I DONT NEED TO BE IN ANY PHONE BOOK. MY PERSONAL INFORMATION SHOULD NOT BE ADVERTISED. YOU CAN NOT HOLD ANYONE UNDER A CONTRACT IF YOU LIE TO THEM AND YOU FULLY KNOW YOU LIE. YOU ALL KEEP APOLOGISING AND YOU TRYING TO FIX IT. HOW CAN YOU FIX IT I STILL DONT HAVE A LOCATED NUMBER AND ME STILL DONT HAVE A LOCATED BUSINESS. THEY OFFER TO REFUNDED ME $76.00 BUT TELL ME I HAVE to KEEP THE 12 MONTHS. SORRY, THAT IS WRONG YOU LIE AND NOT THEY WANT WE TO KEEP IT. (AM RECEIVING PHONE CALLS TO FINISHING MY LISTING BECAUSE IT NOT COMPLETE FROM *** LISTING.) ON MY PERSONAL NUMBER AND I HAVE THE PROOF.

I have been with Hibu for three months and so far they have kept their word. I have received many calls and emails for business. They really have helped me get on the "map". The 18 months previous to being with them, I barely had any clients. I look forward to the next nine months to see what a full year does for my business. I recommend their services!

has contracted with hibu Inc with regard to directory advertising. In 2016 we contracted with what they call "wave", which is an online presence and maintanence of our site. This charge was $30 per month. In August of this year (2017), we were contacted by a sales agent (Edward Y). Via the phone, we set (what I thought) was the contract for the coming year (sept-sept). It would be a specific charge to update our company website and then 2 monthly charges for maintanence of this website. The charges would be $39 and $30, billed monthly totaling $69. I agreed to this. When you read the definitions and what the product includes, I interpreted that the "wave" would be the $30 charge that was a part of the new contract, not an additional charge. I was never informed by Mr Y that the old contract would continue. I am still at a loss for what the difference is between the two contracts. I paid the full year of the $69/month charge up front in October 2017. I then started getting $30 charges in the mail. I talked with customer service and they refer me to Mr Y. I talk with Mr. Y and he refers me to customer service. Round and round and round I go!!! With NO RESOLUTION other than they say I have to pay these charges.

I have opted-out of getting this book but I guess they do not care they throw the book at the cars in the driveway even when you opt-out. So I hope someone from the business can come out and get the junk that was thrown at the car

I was intro*uceto Hibu by an acquaintance of mine, ***. He'been working as a sales rep for the company for some time. We haa few meetings anhe presentea package he thought woulwork well for me. He thought we coulhave a focusea*vertising campaign using *isplay a*s. He "promise*" that we woulsee an uptick in calls anbusiness anwas very optimistic. Our office signeup for the minimum 6 month campaign. Our campaign was supposeto launch the week following July 4th. It *i*n't go live until almost 3 weeks later.

After 6 weeks without any calls from potential clients, I reacheout to my rep asking why we weren't getting any inquiries. He saiour "clicks" lookegooanthe campaign was performing well. I tolhim I un*erstoothat the "clicks" may be goo*, but the goal of the campaign was to feeour company business. We *eci*eto give it a few more weeks. In September, I contactethe rep again, but he was *ifficult to get in touch with. When he finally contacteme, he saithe acampaign was performing "above average" aneverything lookereally goo*. I askeseveral times for his manager's number to see if we coulimprove the campaign. *** finally gave me his manager's (Mike F) phone number aninformeme that he (***) haleft Hibu. When askehow long he'been away from Hibu, he state*, "Three weeks". I have no clue why my sales rep preten*eto still be employeby Hibu. Nobo*y from Hibu contacteme letting me know that I haa sales rep change. In fact, it took several contact attempts to get the local manager to return my calls.

The manager offereto meet with me in person. He coul*n't explain why *** preten*eto work with the company anresponto my e-mails about the ongoing campaign. He tolme that I must have "fallen through the cracks" in the transition. We *eterminethat campaign was un*er-spen*ing on our monthly goals, by about 25%. He coul*n't explain why Hibu wasn't trying to maximize our results. The manager helpeme refocus our "call to action" portion of the campaign. We gave the campaign another month. The whole time Hibu kept saying that it was o*** we weren't receiving calls, as the campaign appeareto be running well.

I let the campaign run until November. By this point, I'been with them since July anhanot receivea single call inquiring about what we have to offer. Each time I broachethis with Hibu, they always went back to "impressions" anthat it shoulbe consi*erea successful campaign. I then callecustomer service to see if we coulcancel our campaign. The first la*y saithey coul*n't *o anything about it, but she'research it. My call then got *roppeanI hato call back. I must have reachean *** call center the next time, because I haa tough time un*erstan*ing the la*y on the phone. I asketo speak with her supervisor. Her supervisor got on the phone. I procee*eto explain my situation again. I tolhim that I wanteout of the contract *ue to He then starteberating me (I mean yelling) that I can't get out of the contract anI have to pay for 12 months. I cut him off ansai*, "You mean 6 month contract". He *ouble***own ansai12 months (I was un*er a 6 month obligation). I asketo speak with his manager. He statehe was the highest person I coultalk to. I askeif there was someone I coulspeak with on another *ay that was above him, anhe stateI'never be able to talk to someone above him anthat he answers to nobo*y. I sarcastically tolhim I was elateto speak with the "owner" of Hibu. Ultimately a few *ays later I got in touch with someone from investigations. I hato go through the same speech again (Can you begin to see how *isjointethis company is? There is no communication between call center reps anmanagement.) She tolme I hato finish out my contract. I asketo speak with her manager. She gave me a number (which was another run aroun*). Ultimately I got in touch with the investigator again, she tolme I coulcancel. The only thing they offereme was an extra month of "service". I wantea refunanan explanation for all the rep issues. All they gave me was a hea*ache ana total waste of time. I'm not a marketing expert, but I've haway more success with *** an*** a*s. Save your time anmoney ango with another aservice.