I am rejecting this response because:
I did receive my correct order, but the data breach issue is not resolvedIt has been nearly a month, and I have received multiple calls and emails from Blair assuring me it has been corrected, but the attached files show my
correct name and address in my account summary, but someone else's information attached to my orderI know my information is visible to the other customer, and I don't know if it is visible to anyone elseNo one at Blair seems capable of fixing this issue *** ***
I am rejecting this response because:All they did was explain their policyI refuse to pay I am a senior citizen and live on a fixed income, paying over dollars is just wrongIf they are going to doThat put it in writing so that it can be readI have diabetes and with glasses, still cannot read itSo offer rejected, not willing to pay and will contact dept of consumer protection if I have toThese people prey on people such as myselfOr better yet I will go to the mediaThank you for your help, but they did nothing to fix the issue.And, will be happy to send a donation to the Revdex.com*** ***
Dear ***, ***, Thanks to your mediation, my complain against Haband has been resolved and I'd like to report the following for your record: On Jan24, Haband VIP Plus Customer Service sent me two email messages, one to notify the termination of my membership and the other to notify processing refund as requested Today I checked My Discover card account and noticed Haband refund are posted duly (by reversing past charges) So, the case was closed to my satisfaction- monetarilyAlthough Haband's business practice in its VIP Plus membership scheme remains highly questionable, I am glad to see Haband quickly responded in the light of the Revdex.com interventionWhen I sent them a claim letter last November, I requested their attention to resolve the matter between ourselves, so as not make it necessary for me to seek outside assistance by Revdex.com or other public regulatory offices, etcBut they took no action until I lost my patience and reached out to your office, This was a valuable experience for me to learn first- hand the modus operandi and effectiveness of the Revdex.com as a protector of at-risk consumersThank you very much for your services One last thing - I understand this case may be publicly posted in your website, which I have no objection as far as my personal name is withheld I appreciate if you could assure that my name is not disclosed publicly Sincerely, *** ***
Initial Business Response /* (1000, 6, 2015/08/05) */
CONFIDENTIAL COMMUNICATION
August 5,
# ***
Revdex.com of Minnesota
Attn: ***
S River Ridge Circle
Burnsville, MN
Re: Case # *** - ***, ***
Dear Ms***,
I am writing
in response to the inquiry we received from your office on behalf of Mr*** *** regarding a WebBank/Fingerhut Advantage Credit Account
Our records indicate Mr*** placed an order on our website on June 26, for a Frigidaire Side-By-Side Refrigerator for a total of $1,This item ships directly from our vendorAt the time the order was placed, our website would have displayed the following message based on the item Mr*** selected:
"This item is being shipped to you directly from our vendorThey expect to deliver this item by 07/16/2015, upon credit approval and receipt and clearance of payment, if applicableIt will ship by a trucking company and they will call you during business hours to schedule deliveryIs the phone # we have on file your day time number? (If not, collect day time number)Please be advised that delivery is curbside onlyYou will need to make your own arrangements to move the item into your home."
Due to the size and weight of the item Mr*** ordered, the shipment was delivered through a trucking companyThe trucking company contacts the customer once the item reaches the area in which the delivery will occurThe delivery is then arranged between the trucking company and the customer during business hours
Our records indicate Mr*** has already received credits of $due to the inconvenience he experienced with the orderThe credits were issued on July 16, and will reflect on Mr***'s next billing statement which prints on August 13, As a courtesy we have credited the additional $Mr*** requested which will also be reflected on the August 13, billing statementNo further discounts will be given on this order
Thank you for allowing us to assist and explain
Sincerely,
Vi ***
Executive Care Team
VF/bw
I am rejecting this response because: my account shows the payment I made of $but it doesn't show it being applied to the most recent TV purchase; it just shows up on my account which includes both TVs
I am rejecting this response because:
First
of all, I tried contacting ASUS and they never responded back to meI tried many times but to no availSecond, Fingerhut never mailed me the return labelsThey only said that because the first computer was not returned in days, they were not responsibleI never had a chance to get it up and running till the day period had expiredThe second computer was never deliveredThere is always...always someone here at my address to except deliveriesIf they did, they left it on the porchI live in a housing developmentTime and time again people have been advised not to do soPackage theft is always on the newsThey have not been helpful at allIf this is going to be like I know its going to be, then Fingerhut needs to either fix all my issues or cancel my account as I am not going to pay for broken/not delivered merchandiseI also filled a complaint with the consumer protection agency about this matterThank you for your time
I am rejecting this response because:I believe that they should stick by what there name is and take payments out on the paydays not before If they did it on the first order I did why can they not do it on the second Paycheck direct This means they work with when you get paid I feel they should work with me and do something about it It's not like I am asking for them to pay off my account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIf they would have called me like I was promised, there would have been no need for this complaintI just called my credit card company and was told that they had issued a refund on the 22nd and 23rd of JuneThank you so much
I am rejecting this response because:
I never ordered this item and how would I know what there terms where if I didn't place an order and when I did find out who the person was that used my credit information I did call and told the company, I didn't press charges because the person said they would pay me the money for the item and unfortunate they haven't I have been paying this myself on a fixed income and I am disabled and I would have never agreed to this terms first of all, they charge you a late fee for just or days of paying and secondly I never a=signed or agreed to these terms, if after I told them that I would pay they never sent me anything stating a late fee clause, if your due date is the first of the month, they hit you with a late fee, I never heard of such a thingThey are trying to keep you in debt to them the item I was told was a total of this account is up 357.00, really, if this is the case I will go to the police department and give the information to the police on who used my information and now that the person has left the stateI am so upset on how companies are allowed to do these kind of business and get away with it, people are already strugglingIf I would have ordered this item I would have read the terms and conditions and never would have signed up for something like thisI have paid this company about 90-and this bill isn't going down. I want the late fees from the time the person used my information to open this account to be credited towards the payment , or I can ask the person to mail the item back to the company and refund the entire item. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I will pay off the account and never do business with them again I have since contacted the actual manufacture of the unit Medina (not mastercraft) They have offered to repair the unit free of charge and they said Fingerhut messed up with them saying there is no manufactures warranty when their is a warranty with all of there units But its okay lesson learned and ill make sure next time that I will not do any business or suggest this company.Thank you and Have a good day!*** ***
Initial Business Response /* (1000, 5, 2016/02/24) */
CONFIDENTIAL COMMUNICATION
February 24,
Revdex.com of Minnesota
Attn: *** ***
SRiver Ridge Circle
Burnsville, MN
Re: *** ***
Case #:
***
Dear Ms***,
I am writing in response to an inquiry received from your office on behalf of Mr*** *** regarding his WebBank/Fingerhut Credit AccountWe have included the account activity, credit application, terms and conditions and last three monthly statements
Mr*** states that Fingerhut did not send him statements and charges extremely high late feesMr***'s desired resolution is to have the late fees waived and his statements mailed to him on time
According to our records, Mr*** agreed to have his monthly statements sent electronically when an application was completed online on May 7, The electronic statements are sent to the email address Mr*** provided on his application: ***@VERIZON.NET
Our records indicate that two reprints of the January statement were mailed to Mr*** at his request on January 11, and February 4,
Two reminder letters advising Mr*** that his payment had not been received were also mailed on November 23, and January 9,
As a courtesy, three late fees, totaling of $were credited to Mr***'s account on February 4, These credits were applied to the balance and are reflected on the February 7, statement
The balance on Mr***'s account as of February 24, is $
To avoid additional late fees, collection activity and potentially negative reporting to the credit bureaus, a minimum payment of $is due by March 3,
If Mr*** wishes to change the delivery option for receiving his statements, this can be done by logging into his account on Fingerhut.com or by contacting Customer Service at *** Monday - Friday from am to 9pm Central Time
Thank you for allowing us to explain
Sincerely,
Kari ***
Executive Care Team
KD/sa
Enclosures
Initial Consumer Rebuttal /* (2000, 7, 2016/02/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I eccept this offer and will see that bill is paid on time but I want a bill mailed to me every month not electronically and also for the record *** L *** is a full fledged woman
Full response attachedCONFIDENTIAL COMMUNICATION: Ms*** requested she be canceled out of SafeLine in January The cancellation was not processed, and we sincerely apologize for thatShe subsequently submitted a benefit application which was denied for multiple reasonsMs*** is now
canceled out of SafeLine and will not be able to submit another benefit applicationShe was credited on April 19, for two months of SafeLine, and another two months will be credited on April 21,
CONFIDENTIAL COMMUNICATION December 2,
2016 Revdex.com of Minnesota # ***Attn: *** ***S River Ridge CircleBurnsville, MN 55337 Re: Case # *** - ***, *** Dear Ms***, I am writing in response to an inquiry we received from your office on behalf of Ms*** *** regarding a WebBank/Fingerhut Advantage Credit Account. In Ms***’s inquiry she states that she placed her first purchase and the order was to have come with a free manicure set. Ms*** did not purchase the manicure set as she was to get one free with her order. Ms*** placed a second order on November 24, 2016, and she attempted to use the free shipping promotion code on our website. Ms*** contacted Fingerhut via email stating that she added the promotion code to the order and this did not remove the shipping. Upon review of Ms***’s account we find that her first order was placed on November 14, If this is the order she is referring to regarding the manicure set, we apologize that she did not receive it, but it is beyond the timeframe for which we could send a replacementHad Ms*** contacted us after receiving her merchandise without the manicure set, we would have been happy to assist her. In regards to Ms***’s current order, which was placed on November 24, 2016, we apologize the promotion code she was attempting to use did not workThe order did qualify, and so we have credited the shipping amount of $69.91, as Ms*** had placed the order within the timeframe of the promotion which expired at 11:pm, Central Time on November 24, 2016. We apologize for any inconvenience this may have causedIf Ms*** has any further questions she may contact our Customer Service Department at ###-###-####, between the hours of 8:am and 8:pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi ***Executive Care Team VF/RG
I am rejecting this response because: Please see
the correct uploaded files showing timeline of all letter and responses received.
I received my TransUnion report dated 3/15/which clearly shows no comment of disputeI see that you are asking me to contact TransUnion. I am making a final goodwill attempt to have you clear up this matterThe listed item is entirely inaccurate and incomplete and represents a very serious error in your reporting
I am rejecting this response because: Holsted Jewelers is hiding behind this case of receiving jewelryI have made an order from such company verbal or onlineI would welcome a statement from that companyI want those charges dismiss
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I want to make clear that I sent a photo of the damaged item and was never asked to return the
damaged item. In addition, the company's response (see below) is not true:
"Ms*** sent a
second email on January 31, stating the she has now returned the damaged
item and would like a replacement or refund.
As of February 16, 2018, we have not received the damaged item as a
return."Attached is a copy of my email to Haband dated Jan30, (not Jan31). It does NOT state that I returned the item. I was NEVER asked to return the item. I'm certainly not going to pay shipping to return a damaged item that cost $4.99. I sent a photo of the damaged item with my first email to Haband asking for a refund or replacement and each subsequent email reply from them was that they were forwarding to the appropriate department Again, yes, I have reviewed the response made by the business in reference to my complaint and find the resolution ($credit to my PayPal account) satisfactory A huge "Thank you" to the Revdex.com for providing this service so that customers, like myself, can hold these online businesses responsible *** ***
April 19, Revdex.com of
Minnesota Attn: *** *** SRiver Ridge Circle Burnsville, MN Re: *** *** Case #: *** Dear Ms***, I am writing in response to an inquiry received from your office on behalf of Ms*** *** regarding her WebBank/Gettington Credit AccountEnclosed are a statement of account activity, Terms and Conditions and the last four statementsMs*** states she made a payment to Gettington for $on February 8, and her husband had the payment reversed on March 23, Ms*** further states that Gettington made no attempt to contact her regarding the payment reversal and then reported her delinquent to the credit bureaus after only missing one paymentMs*** is requesting that Gettington remove the thirty day delinquency reporting for March Based on our research, the balance on Ms***’s Gettington credit account was zero when she made a purchase on December 28, According to the January 26, statement, a minimum payment of $was due by February 22, On February 8, 2016, a payment was received for $This payment was reversed on March 23, by Ms***’s bankThe result of the February 8, payment being reversed on March 23, was that Ms***’s Gettington account was considered delinquent as of February 23, The day after the payment was reversed, March 24, 2016, Gettington attempted to contact Ms*** at each of the three numbers on her accountAccording to our records, Ms*** was called at approximately 9:45am, 12:45pm and 6:00pmNo further attempts have been made to reach Ms*** by phone because the person who answered at phone number ###-###-#### told the Gettington agent to stop calling. The phone numbers associated with Ms***’s account were revoked on March 24, (###-###-####, ###-###-####, and ###-###-####) The reporting date on Ms***’s account is the twenty-sixth each monthOn March 26, 2016, no payment had been received for February 22, or March 22, 2016, so the account was reported thirty days delinquentAccording to an account review on April 13, 2016, the bureaus are reporting accuratelyWe cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reportingPlease reference the Reporting and Monitoring section of Ms***’s terms and conditions which states: “We may report information about your Account to credit bureausLate payments, missed payments, or other defaults on your Account may be reflected in your credit report.” If Ms*** still has questions about her account regarding what has or has not been reported to the credit bureaus, please contact us by calling toll-free at ###-###-####, Monday through Friday 9:00am to 6:00pm Central Standard TimeIf Ms*** would like to close her account she may contact us at ###-###-#### for assistanceThank you for allowing us to explainSincerely, Kari *** Executive Care Team KD/lg Enclosures
Initial Business Response /* (1000, 9, 2016/01/05) */
CONFIDENTIAL COMMUNICATION
January 4,
Revdex.com of Minnesota #***
Attn: *** ***
S River Ridge Circle
Burnsville, MN
Re: Case # *** - ***, ***
Dear Ms
***,
I am writing in response to the inquiry we received from your office on behalf of Mr*** regarding a WebBank/Fingerhut Advantage Credit Account
The account is currently reflecting a zero balance and is closedHowever, as a courtesy, we will issue a refund of three late fees to Mr*** which will total $The account has been credited $on January 4, and a check will be sent to him by mail
As a reminder, customers should pay close attention to the dates showing on each monthly statementThe cycle date was the 22nd of each month, but the due date was the 18th of each monthOur customer service representatives are available for questions such as these
Thank you for allowing us to explain
Sincerely,
Vi ***
Executive Care Team
VF/jm
Initial Consumer Rebuttal /* (2000, 11, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am rejecting this response because:
The attachments from the business are not pertaining to my accountThe case number does not match and neither does the nameThe name on the attachments is *** *** Typical mismanagement from this company!
Initial Business Response /* (1000, 5, 2015/10/05) */
CONFIDENTIAL COMMUNICATION
October 5,
# ***
Revdex.com of Minnesota
Attn: ***
S River Ridge Circle
Burnsville, MN
Re: Case # *** - ***, ***
Dear Ms***,
I am
writing in response to the inquiry we received from your office on behalf of Mr*** *** regarding a WebBank/Fingerhut Advantage Credit Account
It is in regards to Mr***'s purchase from August 6, for an Apple iPad Air 16GB with Retina DisplayOn August 10, Mr*** sent an email notifying that the contents of his purchase were missing from the package upon deliveryOn August 11, we sent an email advising him to fill out and return the form, located on our website, stating he did not receive his order
On August 25, we received the completed affidavit of merchandise not received as an email attachmentOn the same date, we sent an email notifying the claim was denied, as the carrier's tracking information reflected we met our delivery obligationsMr*** was further advised to file a police report if he disagreed with our findings
It was also stated on the affidavit he returned that, "...if your order was over $300, you will need to file a police report with your local police departmentIf you are unable to get a copy of the police report or they will not file one, please provide us with the officer's name, phone number and badge number so we can follow up directly on your behalf."
Mr*** should provide us with a copy of a related police report--or the information pertinent to it shown above--as required by our policy and to further investigate this matterTo expedite, he may fax it to ***, Attn: Andy or send regular mail to ***., StCloud, MN
We appreciate his understanding our position in this regardThank you for allowing us to explain
Sincerely,
Vi ***
Executive Care Team
VF/ah
Initial Consumer Rebuttal /* (2000, 7, 2015/10/15) */
I am rejecting this response because:
I did receive my correct order, but the data breach issue is not resolvedIt has been nearly a month, and I have received multiple calls and emails from Blair assuring me it has been corrected, but the attached files show my
correct name and address in my account summary, but someone else's information attached to my orderI know my information is visible to the other customer, and I don't know if it is visible to anyone elseNo one at Blair seems capable of fixing this issue *** ***
I am rejecting this response because:All they did was explain their policyI refuse to pay I am a senior citizen and live on a fixed income, paying over dollars is just wrongIf they are going to doThat put it in writing so that it can be readI have diabetes and with glasses, still cannot read itSo offer rejected, not willing to pay and will contact dept of consumer protection if I have toThese people prey on people such as myselfOr better yet I will go to the mediaThank you for your help, but they did nothing to fix the issue.And, will be happy to send a donation to the Revdex.com*** ***
Dear ***, ***, Thanks to your mediation, my complain against Haband has been resolved and I'd like to report the following for your record: On Jan24, Haband VIP Plus Customer Service sent me two email messages, one to notify the termination of my membership and the other to notify processing refund as requested Today I checked My Discover card account and noticed Haband refund are posted duly (by reversing past charges) So, the case was closed to my satisfaction- monetarilyAlthough Haband's business practice in its VIP Plus membership scheme remains highly questionable, I am glad to see Haband quickly responded in the light of the Revdex.com interventionWhen I sent them a claim letter last November, I requested their attention to resolve the matter between ourselves, so as not make it necessary for me to seek outside assistance by Revdex.com or other public regulatory offices, etcBut they took no action until I lost my patience and reached out to your office, This was a valuable experience for me to learn first- hand the modus operandi and effectiveness of the Revdex.com as a protector of at-risk consumersThank you very much for your services One last thing - I understand this case may be publicly posted in your website, which I have no objection as far as my personal name is withheld I appreciate if you could assure that my name is not disclosed publicly Sincerely, *** ***
Initial Business Response /* (1000, 6, 2015/08/05) */
CONFIDENTIAL COMMUNICATION
August 5,
# ***
Revdex.com of Minnesota
Attn: ***
S River Ridge Circle
Burnsville, MN
Re: Case # *** - ***, ***
Dear Ms***,
I am writing
in response to the inquiry we received from your office on behalf of Mr*** *** regarding a WebBank/Fingerhut Advantage Credit Account
Our records indicate Mr*** placed an order on our website on June 26, for a Frigidaire Side-By-Side Refrigerator for a total of $1,This item ships directly from our vendorAt the time the order was placed, our website would have displayed the following message based on the item Mr*** selected:
"This item is being shipped to you directly from our vendorThey expect to deliver this item by 07/16/2015, upon credit approval and receipt and clearance of payment, if applicableIt will ship by a trucking company and they will call you during business hours to schedule deliveryIs the phone # we have on file your day time number? (If not, collect day time number)Please be advised that delivery is curbside onlyYou will need to make your own arrangements to move the item into your home."
Due to the size and weight of the item Mr*** ordered, the shipment was delivered through a trucking companyThe trucking company contacts the customer once the item reaches the area in which the delivery will occurThe delivery is then arranged between the trucking company and the customer during business hours
Our records indicate Mr*** has already received credits of $due to the inconvenience he experienced with the orderThe credits were issued on July 16, and will reflect on Mr***'s next billing statement which prints on August 13, As a courtesy we have credited the additional $Mr*** requested which will also be reflected on the August 13, billing statementNo further discounts will be given on this order
Thank you for allowing us to assist and explain
Sincerely,
Vi ***
Executive Care Team
VF/bw
I am rejecting this response because: my account shows the payment I made of $but it doesn't show it being applied to the most recent TV purchase; it just shows up on my account which includes both TVs
I am rejecting this response because:
First
of all, I tried contacting ASUS and they never responded back to meI tried many times but to no availSecond, Fingerhut never mailed me the return labelsThey only said that because the first computer was not returned in days, they were not responsibleI never had a chance to get it up and running till the day period had expiredThe second computer was never deliveredThere is always...always someone here at my address to except deliveriesIf they did, they left it on the porchI live in a housing developmentTime and time again people have been advised not to do soPackage theft is always on the newsThey have not been helpful at allIf this is going to be like I know its going to be, then Fingerhut needs to either fix all my issues or cancel my account as I am not going to pay for broken/not delivered merchandiseI also filled a complaint with the consumer protection agency about this matterThank you for your time
I am rejecting this response because:I believe that they should stick by what there name is and take payments out on the paydays not before If they did it on the first order I did why can they not do it on the second Paycheck direct This means they work with when you get paid I feel they should work with me and do something about it It's not like I am asking for them to pay off my account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIf they would have called me like I was promised, there would have been no need for this complaintI just called my credit card company and was told that they had issued a refund on the 22nd and 23rd of JuneThank you so much
I am rejecting this response because:
I never ordered this item and how would I know what there terms where if I didn't place an order and when I did find out who the person was that used my credit information I did call and told the company, I didn't press charges because the person said they would pay me the money for the item and unfortunate they haven't I have been paying this myself on a fixed income and I am disabled and I would have never agreed to this terms first of all, they charge you a late fee for just or days of paying and secondly I never a=signed or agreed to these terms, if after I told them that I would pay they never sent me anything stating a late fee clause, if your due date is the first of the month, they hit you with a late fee, I never heard of such a thingThey are trying to keep you in debt to them the item I was told was a total of this account is up 357.00, really, if this is the case I will go to the police department and give the information to the police on who used my information and now that the person has left the stateI am so upset on how companies are allowed to do these kind of business and get away with it, people are already strugglingIf I would have ordered this item I would have read the terms and conditions and never would have signed up for something like thisI have paid this company about 90-and this bill isn't going down. I want the late fees from the time the person used my information to open this account to be credited towards the payment , or I can ask the person to mail the item back to the company and refund the entire item. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I will pay off the account and never do business with them again I have since contacted the actual manufacture of the unit Medina (not mastercraft) They have offered to repair the unit free of charge and they said Fingerhut messed up with them saying there is no manufactures warranty when their is a warranty with all of there units But its okay lesson learned and ill make sure next time that I will not do any business or suggest this company.Thank you and Have a good day!*** ***
Initial Business Response /* (1000, 5, 2016/02/24) */
CONFIDENTIAL COMMUNICATION
February 24,
Revdex.com of Minnesota
Attn: *** ***
SRiver Ridge Circle
Burnsville, MN
Re: *** ***
Case #:
***
Dear Ms***,
I am writing in response to an inquiry received from your office on behalf of Mr*** *** regarding his WebBank/Fingerhut Credit AccountWe have included the account activity, credit application, terms and conditions and last three monthly statements
Mr*** states that Fingerhut did not send him statements and charges extremely high late feesMr***'s desired resolution is to have the late fees waived and his statements mailed to him on time
According to our records, Mr*** agreed to have his monthly statements sent electronically when an application was completed online on May 7, The electronic statements are sent to the email address Mr*** provided on his application: ***@VERIZON.NET
Our records indicate that two reprints of the January statement were mailed to Mr*** at his request on January 11, and February 4,
Two reminder letters advising Mr*** that his payment had not been received were also mailed on November 23, and January 9,
As a courtesy, three late fees, totaling of $were credited to Mr***'s account on February 4, These credits were applied to the balance and are reflected on the February 7, statement
The balance on Mr***'s account as of February 24, is $
To avoid additional late fees, collection activity and potentially negative reporting to the credit bureaus, a minimum payment of $is due by March 3,
If Mr*** wishes to change the delivery option for receiving his statements, this can be done by logging into his account on Fingerhut.com or by contacting Customer Service at *** Monday - Friday from am to 9pm Central Time
Thank you for allowing us to explain
Sincerely,
Kari ***
Executive Care Team
KD/sa
Enclosures
Initial Consumer Rebuttal /* (2000, 7, 2016/02/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I eccept this offer and will see that bill is paid on time but I want a bill mailed to me every month not electronically and also for the record *** L *** is a full fledged woman
Full response attachedCONFIDENTIAL COMMUNICATION: Ms*** requested she be canceled out of SafeLine in January The cancellation was not processed, and we sincerely apologize for thatShe subsequently submitted a benefit application which was denied for multiple reasonsMs*** is now
canceled out of SafeLine and will not be able to submit another benefit applicationShe was credited on April 19, for two months of SafeLine, and another two months will be credited on April 21,
CONFIDENTIAL COMMUNICATION December 2,
2016 Revdex.com of Minnesota # ***Attn: *** ***S River Ridge CircleBurnsville, MN 55337 Re: Case # *** - ***, *** Dear Ms***, I am writing in response to an inquiry we received from your office on behalf of Ms*** *** regarding a WebBank/Fingerhut Advantage Credit Account. In Ms***’s inquiry she states that she placed her first purchase and the order was to have come with a free manicure set. Ms*** did not purchase the manicure set as she was to get one free with her order. Ms*** placed a second order on November 24, 2016, and she attempted to use the free shipping promotion code on our website. Ms*** contacted Fingerhut via email stating that she added the promotion code to the order and this did not remove the shipping. Upon review of Ms***’s account we find that her first order was placed on November 14, If this is the order she is referring to regarding the manicure set, we apologize that she did not receive it, but it is beyond the timeframe for which we could send a replacementHad Ms*** contacted us after receiving her merchandise without the manicure set, we would have been happy to assist her. In regards to Ms***’s current order, which was placed on November 24, 2016, we apologize the promotion code she was attempting to use did not workThe order did qualify, and so we have credited the shipping amount of $69.91, as Ms*** had placed the order within the timeframe of the promotion which expired at 11:pm, Central Time on November 24, 2016. We apologize for any inconvenience this may have causedIf Ms*** has any further questions she may contact our Customer Service Department at ###-###-####, between the hours of 8:am and 8:pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi ***Executive Care Team VF/RG
I am rejecting this response because: Please see
the correct uploaded files showing timeline of all letter and responses received.
I received my TransUnion report dated 3/15/which clearly shows no comment of disputeI see that you are asking me to contact TransUnion. I am making a final goodwill attempt to have you clear up this matterThe listed item is entirely inaccurate and incomplete and represents a very serious error in your reporting
I am rejecting this response because: Holsted Jewelers is hiding behind this case of receiving jewelryI have made an order from such company verbal or onlineI would welcome a statement from that companyI want those charges dismiss
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I want to make clear that I sent a photo of the damaged item and was never asked to return the
damaged item. In addition, the company's response (see below) is not true:
"Ms*** sent a
second email on January 31, stating the she has now returned the damaged
item and would like a replacement or refund.
As of February 16, 2018, we have not received the damaged item as a
return."Attached is a copy of my email to Haband dated Jan30, (not Jan31). It does NOT state that I returned the item. I was NEVER asked to return the item. I'm certainly not going to pay shipping to return a damaged item that cost $4.99. I sent a photo of the damaged item with my first email to Haband asking for a refund or replacement and each subsequent email reply from them was that they were forwarding to the appropriate department Again, yes, I have reviewed the response made by the business in reference to my complaint and find the resolution ($credit to my PayPal account) satisfactory A huge "Thank you" to the Revdex.com for providing this service so that customers, like myself, can hold these online businesses responsible *** ***
April 19, Revdex.com of
Minnesota Attn: *** *** SRiver Ridge Circle Burnsville, MN Re: *** *** Case #: *** Dear Ms***, I am writing in response to an inquiry received from your office on behalf of Ms*** *** regarding her WebBank/Gettington Credit AccountEnclosed are a statement of account activity, Terms and Conditions and the last four statementsMs*** states she made a payment to Gettington for $on February 8, and her husband had the payment reversed on March 23, Ms*** further states that Gettington made no attempt to contact her regarding the payment reversal and then reported her delinquent to the credit bureaus after only missing one paymentMs*** is requesting that Gettington remove the thirty day delinquency reporting for March Based on our research, the balance on Ms***’s Gettington credit account was zero when she made a purchase on December 28, According to the January 26, statement, a minimum payment of $was due by February 22, On February 8, 2016, a payment was received for $This payment was reversed on March 23, by Ms***’s bankThe result of the February 8, payment being reversed on March 23, was that Ms***’s Gettington account was considered delinquent as of February 23, The day after the payment was reversed, March 24, 2016, Gettington attempted to contact Ms*** at each of the three numbers on her accountAccording to our records, Ms*** was called at approximately 9:45am, 12:45pm and 6:00pmNo further attempts have been made to reach Ms*** by phone because the person who answered at phone number ###-###-#### told the Gettington agent to stop calling. The phone numbers associated with Ms***’s account were revoked on March 24, (###-###-####, ###-###-####, and ###-###-####) The reporting date on Ms***’s account is the twenty-sixth each monthOn March 26, 2016, no payment had been received for February 22, or March 22, 2016, so the account was reported thirty days delinquentAccording to an account review on April 13, 2016, the bureaus are reporting accuratelyWe cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reportingPlease reference the Reporting and Monitoring section of Ms***’s terms and conditions which states: “We may report information about your Account to credit bureausLate payments, missed payments, or other defaults on your Account may be reflected in your credit report.” If Ms*** still has questions about her account regarding what has or has not been reported to the credit bureaus, please contact us by calling toll-free at ###-###-####, Monday through Friday 9:00am to 6:00pm Central Standard TimeIf Ms*** would like to close her account she may contact us at ###-###-#### for assistanceThank you for allowing us to explainSincerely, Kari *** Executive Care Team KD/lg Enclosures
Initial Business Response /* (1000, 9, 2016/01/05) */
CONFIDENTIAL COMMUNICATION
January 4,
Revdex.com of Minnesota #***
Attn: *** ***
S River Ridge Circle
Burnsville, MN
Re: Case # *** - ***, ***
Dear Ms
***,
I am writing in response to the inquiry we received from your office on behalf of Mr*** regarding a WebBank/Fingerhut Advantage Credit Account
The account is currently reflecting a zero balance and is closedHowever, as a courtesy, we will issue a refund of three late fees to Mr*** which will total $The account has been credited $on January 4, and a check will be sent to him by mail
As a reminder, customers should pay close attention to the dates showing on each monthly statementThe cycle date was the 22nd of each month, but the due date was the 18th of each monthOur customer service representatives are available for questions such as these
Thank you for allowing us to explain
Sincerely,
Vi ***
Executive Care Team
VF/jm
Initial Consumer Rebuttal /* (2000, 11, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am rejecting this response because:
The attachments from the business are not pertaining to my accountThe case number does not match and neither does the nameThe name on the attachments is *** *** Typical mismanagement from this company!
Initial Business Response /* (1000, 5, 2015/10/05) */
CONFIDENTIAL COMMUNICATION
October 5,
# ***
Revdex.com of Minnesota
Attn: ***
S River Ridge Circle
Burnsville, MN
Re: Case # *** - ***, ***
Dear Ms***,
I am
writing in response to the inquiry we received from your office on behalf of Mr*** *** regarding a WebBank/Fingerhut Advantage Credit Account
It is in regards to Mr***'s purchase from August 6, for an Apple iPad Air 16GB with Retina DisplayOn August 10, Mr*** sent an email notifying that the contents of his purchase were missing from the package upon deliveryOn August 11, we sent an email advising him to fill out and return the form, located on our website, stating he did not receive his order
On August 25, we received the completed affidavit of merchandise not received as an email attachmentOn the same date, we sent an email notifying the claim was denied, as the carrier's tracking information reflected we met our delivery obligationsMr*** was further advised to file a police report if he disagreed with our findings
It was also stated on the affidavit he returned that, "...if your order was over $300, you will need to file a police report with your local police departmentIf you are unable to get a copy of the police report or they will not file one, please provide us with the officer's name, phone number and badge number so we can follow up directly on your behalf."
Mr*** should provide us with a copy of a related police report--or the information pertinent to it shown above--as required by our policy and to further investigate this matterTo expedite, he may fax it to ***, Attn: Andy or send regular mail to ***., StCloud, MN
We appreciate his understanding our position in this regardThank you for allowing us to explain
Sincerely,
Vi ***
Executive Care Team
VF/ah
Initial Consumer Rebuttal /* (2000, 7, 2015/10/15) */