I am rejecting this response because:***Corresponding documents attachedI have attached the 06-15-Statement that Fingerhut sent me a copy of but not you***Please take notice of previous balance; which already included the $in the balance for the mens wedding band that they sent me two sizes too small = $1,In middle right of page you will see they charged me again for the ring then deducted itThe new balance was, even after my payment $1,Which we both know is only $less than beginning balanceIt just looks tricky to me the way the statement is set upI have also attached a letter for Fingerhut disputing them That gives an overview of what I've been dealing with and documented calls to themI also saved all emails. My Fingerhut Account number is on letterHere is my www.fingerhut.com information to login to my accountI give permission to the entire Revdex.com to have the account looked at and reviewed. User Name: *** , Password: ***#1 They even admitted there were some "glitches" in my account - that's how they said it to me. Im going to forward more emails with other problems I found with the accountI never received merchandise and was charged or returned merchandise and Fingerhut is denying itSome of the merchandise was canceled either over the phone while ordering or ordering onlineBut they still charged me for merchandise anywayThank you again so much for your help, *** ***
I am rejecting this response because: this is discriminatory when customer heat relay service they immediately hang up and other say we don't accept the relay calls hang up very rude I am going to file a EOCC this case because I have proof conversation that I can show lawyer and I did called before days policy I don't want lose my money I request for return and refundThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Sincerely,Thanks for your help in this matter. Mary ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Visual land has made their FIRST attempt to reach me today and I have been in contact with themAll this has happened literally hours agoI will continue to work with visual land and get the issue resolvedThank you Revdex.com
Revdex.com:
As long as they contact me with an appropriate response and conclusion I would leave this open until is complete and satisfactory to me.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Initial Business Response /* (1000, 5, 2016/03/02) */
CONFIDENTIAL COMMUNICATION
March 2,
Revdex.com of Minnesota
Attn: *** ***
SRiver Ridge Circle
Burnsville, MN
Re: *** ***
Case #:
***
Dear Ms***,
I am writing in response to an inquiry received from your office on behalf of Ms*** *** regarding her WebBank/Fingerhut Credit Account
Ms*** states Fingerhut was unable to access her credit due to a credit freeze, however, there are two hard inquiries on her reportMs*** is requesting to either have the inquiries removed or for a decision letter based on the information Fingerhut accessed from the hard inquiries
According to our records, Ms*** has applied for credit with WebBank/Fingerhut twelve times since April 2, Each application was declined
As making an inquiry on Ms*** credit report is part of the credit application review process, we cannot remove the inquiry at this time
A letter was sent to Ms*** explaining that her application was denied because we are unable to view her credit score due to a freeze or block on her credit reportAttached is a copy of the credit denial letter dated November 14, We have also attached the corresponding credit application dated November 12,
When Ms*** called Fingerhut on February 22, 2016, the Credit Department directed her to contact the credit bureaus for more information regarding the hard inquiries
The letter sent to Ms*** stated:
If you wish to unblock your credit report for this application, contact: Experian's National Consumer Assistance Center (NCAC) at *** between the hours of 9:am-5:pm in all time zonesOnce the report has been unblocked contact us at *** so that we can reprocess your application
Ms*** may also contact the credit bureaus directlyTheir phone numbers are as follows:
Equifax: 1-888-685-
TransUnion: 1-800-680-
Experian: 1-888-391-
Thank you for allowing us to explain
Sincerely,
Kari ***
Executive Care Team
KD/lg
Enclosures
Initial Consumer Rebuttal /* (3000, 7, 2016/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did contact the credit bureaus who then returned and told me to contact Web Bank/Finger Hut directly, which I didWhen I spoke with all three credit bureaus, I was told that Web Bank/Finger Hut must remove provide information to remove the inquiryAll three bureaus did contact your company and you stated the inquiries were justifiedHow can you reviw my credit then provid docuementation that says you did not? How is this the credit bureau's responsibility when it is you who requested the information but provided documentation that says you had no access?
Final Business Response /* (4000, 9, 2016/03/10) */
CONFIDENTIAL COMMUNICATION
March 10,
Revdex.com of Minnesota
Attn: *** ***
SRiver Ridge Circle
Burnsville, MN
Re: *** ***
Case #: ***
Dear Ms***,
I am writing in response to an additional inquiry received from your office on behalf of Ms*** *** regarding her WebBank/Fingerhut Credit Account
Ms*** states Fingerhut requested information from the credit bureaus which resulted in two hard inquiries, but is providing documentation that says they had no accessMs*** is requesting that Fingerhut delete the inquiries or provide a letter explaining why she was denied credit
As stated in our previous response, Ms*** applied for credit with WebBank/Fingerhut twelve times since April 2, Each application was declined
According to our records, Experian was the decision-making bureau when Ms*** submitted her recent application for credit with FingerhutAs Ms*** credit report is frozen through Experian, Fingerhut was unable to view her credit and denied her application
With each of the twelve applications, Ms*** has given her authorization for Fingerhut to access her credit report before it was submitted for review
An inquiry is part of the credit application review process; we cannot remove the inquiry at this time
A letter was sent to Ms*** explaining that her application was denied because we are unable to view her credit score due to a freeze or block on her credit reportAttached is a copy of the credit denial letter dated November 14, We have also attached the corresponding credit application dated November 12,
The letter sent to Ms*** stated:
If you wish to unblock your credit report for this application, contact: Experian's National Consumer Assistance Center (NCAC) at *** between the hours of 9:am-5:pm in all time zonesOnce the report has been unblocked contact us at *** so that we can reprocess your application
Ms*** may also contact the credit bureaus directlyTheir phone numbers are as follows:
Equifax: 1-888-685-
TransUnion: 1-800-680-
Experian: 1-888-391-
Thank you for allowing us to explain
Sincerely,
Kari ***
Executive Care Team
KD/lg
Enclosures
Attn: *** *** Re: Case Number *** Dear *** ***, In reply to Nicholas R***' response to the above referenced case, I am attaching letters that were sent to Credit Adjustment BoardWe severed our business relationship with Credit Adjustment Board on April 17, At that time, the agreement between *** and Credit Adjustment Board dated August , 2014, became voidThe funds collected that Nicholas R*** claims he earned a fee on were collected in October, November, and December 2015, after we stopped using Credit Adjustment Board services. Please see the attached correspondence
CONFIDENTIAL COMMUNICATION
March 24,
# ***
Revdex.com of Minnesota
Attn: *** ***
S River Ridge Circle
Burnsville, MN
Re: Case # ***- ***, ***
Dear Ms***,
I am writing in response to the inquiry we received from your office on behalf of Ms*** *** regarding a WebBank/Fingerhut Advantage Credit Account
Our records indicate an order was placed for a Fitbit Flex Wireless Activity and Sleep Wristband on March 9, On March 17, Ms*** contacted our Customer Service Department and advised the agent of the error message she received when she attempted the registration/set up process for the FitbitThe agent completed an exchange for the Fitbit per Ms***'s requestThe exchange order shipped on March 18, and according to the tracking information will be delivered by March 25, If Ms*** no longer wants the exchange, it may be possible to refuse delivery of the itemIf Ms*** is unable to refuse delivery of the shipment, she may use the return label that accompanies the product
We are actively investigating the concerns Ms*** brought to our attention in her complaintCustomer satisfaction is very important to usWe are requesting that Ms*** return the original Fitbit she receivedA postage paid return label has been mailed directly to Ms***Please allow up to days to receive the return labelOnce Ms*** returns the item please allow up to days for the return to be received and processedThe credit issued for the return will be reflected on a future billing statementNo credit can be issued until the return has been received
Thank you for allowing us to assist and explain
Sincerely,
Vi ***
Executive Care Team
VF/bw
I am rejecting this response because:
This Screen shot is my original order and I finally got a response about a detailed bill due to the Revdex.com what I was sent clearly doesnt show what I was shown as a total on my fingerhut account denied safeline because I didnt want itI have been dealing qith this issue since February and feel they are in the wrong regarding the amount dueI was told once I sent the wrong rug back all of my late fees and interest would go back to the rugI am putting all screenshots of my orders that they have billed multiple times for different priced rugsI should not have to pay for their mistakesMy bill should not continue to rise while dealing with their errorsIt wont allow me to upload all of my screenshots pertaining to this issue
I am rejecting this response because: I have have made over calls over a year and a half to try and get this resolved and have never been called back as promisedThey are either not keeping good records or are lying
Initial Business Response /* (1000, 8, 2015/08/27) */
CONFIDENTIAL COMMUNICATION
August 27,
#***
Revdex.com of Minnesota
Attn: ***
S River Ridge Circle
Burnsville, MN
Re: Case # *** -***, ***
I am writing in response to the
inquiry we received from your office on behalf of Ms*** *** regarding a WebBank/Gettington Credit Account
Our records indicate an account balance of $reflected on Ms***'s February 7, statement, with a minimum payment of $due by March 3, On February 21, an order was placed for a Serta Executive Chair with Massage in the amount of $On March 7, a new monthly statement was sent, which reflected a late fee of $incurred due to no payment being received by the March 3, due dateThis late fee was assessed per the terms and conditions Ms*** agreed to at the time the account was openedThe new minimum payment due reflected on this statement was $($for March and $for April) due by April 3, and a full balance of $
On March 9, 2015, Ms*** set up a scheduled payment on our website for $She scheduled the payment to be processed on March 13, A confirmation email was sent to Ms*** confirming the scheduled paymentOn March 13, when the scheduled payment was processed, the payment was declined by Ms***'s financial institutionWe suggest Ms*** contact her bank for further assistance regarding the declined payment
We received successful payments from Ms*** on March 31, for $50.00, April 2, for $50.00, April 3, for $and April 3, for $On April 7, her monthly statement reflected a balance of $with a minimum payment due by May 3, of $
We did not receive the minimum payment due May 3, and as such, a late fee of $was assessed to Ms***'s account and was reflected on her next statement, which printedMay 7, The minimum payment due by June 3, was $($for May and $for June)The overall balance was $
On May 10, we received a payment of $On July 4, two additional payments were attempted, each in amount of $Both payments were declined by Ms***'s financial institution
As a courtesy, we have removed two late fees for a total of $The credit will be reflected on a future statementMs***'s account has been closed as of the date of this letterPlease understand, by closing the account, no new purchases may be made on the account however late fees and interest charges may still be assessed per the terms and conditions she agreed to at the time the account was opened
As Ms*** remained obligated to make at least the minimum amount due, and because some payments (outlined above) were received after the due date specified, we cannot remove the past due payment history that has been reported to the credit agenciesIt is a violation of the Fair Credit Reporting Act to knowingly report inaccurate information to these agencies
The remaining balance on Ms***'s account is $due by September 3, Ms*** is responsible for the remaining charges and no further credits will be issued
Thank you for allowing us to explain and assist
Sincerely,
Vi ***
Executive Care Team
VF/bw
Initial Consumer Rebuttal /* (2000, 10, 2015/08/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/02/15) */
CONFIDENTIAL COMMUNICATION
February 15,
Revdex.com of Minnesota # ***
Attn: *** ***
S River Ridge Circle
Burnsville, MN
Re: Case # *** - ***, ***
Dear Ms***,
I
am writing in response to the inquiry we received from your office on behalf of Mr*** regarding a WebBank/Fingerhut Advantage Credit Account
Our records indicate that the Serta Queen 19" Pillowtop Airbed w/ Neverflat Pump was purchased on June 4, We received this item as a return on December 30, which was outside of our return window timeframe as outlined in our return policyHowever, due to extenuating circumstances, we made an exception to credit the airbedThe credit amount of $was issued on January 4, 2016, which reflects the price of the bed onlyAs outlined in our return policy, the shipping and handling charges are nonrefundable and were not included in the credit
Mr***'s monthly billing statements include charges from one of our partner programs, ASP travel insurance, on the first of each monthMr***'s enrollment in this program remains active and will be continue to be billed accordinglyAside from these charges, the remaining balance consists of late fees and finance charges
At this time, the total balance on Mr***'s account is $with a minimum due of $by February 20, Mr*** should make a payment of at least this amount by the due date to avoid accruing a late fee and ensure the account remains in good standing
Thank you for allowing us to explain
Sincerely,
Vi ***
Executive Care Team
VF/jm
I am rejecting this response because: I am providing the information to Revdex.com as the 'Executive Care Team' as requested: Officer's name: R.D***, Badge #***, phone ####-###-####, Name of Precinct: N/A not a precinct, a City per Ms*** at Paris Police Department
Initial Business Response /* (1000, 5, 2015/07/21) */
CONFIDENTIAL COMMUNICATION
July 21,
# ***
Revdex.com of Minnesota
Attn: ***
S River Ridge Circle
Burnsville, MN
Re: Case # ***- ***, ***
Dear Ms***,
I am writing
in response to the inquiry we received from your office on behalf of Mr*** *** regarding a WebBank/Fingerhut Account
Our records indicate Mr*** placed an order on April 8, for an Uber TV Stand in BlackThe cash price was $and shipping and handling was $for a total of $After the order was placed the agent gave a 10% discount of $manually as an exception since the promotion code "THANKFUL" had already expired
The discount was reflected on the monthly billing statement sent to Mr*** on April 17, If Mr*** no longer has his April 17, billing statement he can locate the statement on our website to verify that the credit has been issued
Thank you for allowing us to assist and explain
Sincerely,
Vi ***
Executive Care Team
VF/bw
Initial Consumer Rebuttal /* (3000, 7, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The discount code Thankful was accepted prior to checkout and when I tried to process the transaction and it wouldn't processThe reason I initially called and the discount was agree to be given was because it was an error on the part of Fingerhut and they were standing behind it since it shouldn't have even been able to be appliedMy whole point is the 10% was to come off the total that you are stating which was $I was originally told by your representative I spoke with that I would have to wait billing cycles for this process and show upThis is why I called again the 2nd timeIf you honestly think that I'm going through all of this for twenty some odd dollars and some change that would be ludacrisIf you want to call me a liar or misinformed then so be itThat is your choiceI can assure you I haven't filled out a Revdex.com complaint but two times in my life and this is the secondSo I know what I was told by your representatives and what price was reflected in the computer before the transaction processedThe price you are stating was the price before the discount not afterAnyways it's your choiceIf you truly feel I'm just trying to get over on your company then just cancel my accountI will pay my balance off as quick as I can and you won't have to deal with customers like meGood day
Final Business Response /* (1000, 11, 2015/08/03) */
CONFIDENTIAL COMMUNICATION
August 3,
# ***
Revdex.com of Minnesota
Attn: ***
S River Ridge Circle
Burnsville, MN
Re: Case # ***- ***, ***
Dear Ms***,
I am writing in response to the further inquiry we received from your office on behalf of Mr*** *** regarding a WebBank/Fingerhut Advantage Credit Account
The discount issued on April 8, was issued manually because the promotion code had already expired and could not be used at the time of the order being placed in our systemThe discount was given on the overall balance on the account in the amount of $The balance Mr*** is referencing of $does not include the shipping and handling charge of $Therefore, the balance for the order would have been $if the promotion code could have been applied at the time the order was placed
The discount was applied on the same date the order was placed but due to the discount being applied manually it appears as an individual line item on Mr***'s billing statementThe purchase is listed on the April 17, billing statement in the amount of $The discount appears on the same billing statement as a credit adjustment in the amount of $The purchase amount of $minus the discount credit of $is equal to $The time frame given to Mr*** is correct and did occur within 1-billing cycles on his account
We apologize for any inconvenience or confusion caused due to the discount being applied manuallyThe balance is correct on his accountWe appreciate Mr***'s patience while we were reviewing his account and thank you for allowing us to assist and explain
Sincerely,
Vi ***
Executive Care Team
VF/bw
I am rejecting this response because:This was THERE systems error for the rejected payment as I have used the same account to make my payments every month!!!! This error was not my fault but theres and I want it adjusted with the credit bureaus
I am rejecting this response because: my account
was due 94.00, I tried to pay on line with my card, my card is in good standing, the fingerhut web must not be taking cvredit cards, because eit said declined and there is no way my card is declined, is good, and also I am waiting on a refund of plus shipping, it hasn't showed up on my account, I will not pay a late fee, due to the wed site not working right, so I am NOT going to pay late fee, and since I have a credit of I do not owe a bill at this time,, ,my orginal statement said I owed now I don't since I have a credit, I owe nothing this month, please fix my bill where I owe nothing for june, thanks *** ***
Dear Ms*** :I am in receipt of the above referenced matterPer the complainant's request, my company has ceasedall communicationAlso, we have requested of our client today, written validation of these accounts,which we will forward to the complainant as soon as we receive them.Thank you
Dear Ms***: I am in receipt of your letter dated August 22, 2016, regarding the above-referenced account. I want to apologize for any inconvenience this has caused the complainant and we will not contact her regarding this account again. The complainant can, of course,
continue to pay her account on the payment arrangement that she has previously made with my company. Sincerely, CREDIT ADJUSTMENT BOARD, INC
I am rejecting this response because:***Corresponding documents attachedI have attached the 06-15-Statement that Fingerhut sent me a copy of but not you***Please take notice of previous balance; which already included the $in the balance for the mens wedding band that they sent me two sizes too small = $1,In middle right of page you will see they charged me again for the ring then deducted itThe new balance was, even after my payment $1,Which we both know is only $less than beginning balanceIt just looks tricky to me the way the statement is set upI have also attached a letter for Fingerhut disputing them That gives an overview of what I've been dealing with and documented calls to themI also saved all emails. My Fingerhut Account number is on letterHere is my www.fingerhut.com information to login to my accountI give permission to the entire Revdex.com to have the account looked at and reviewed. User Name: *** , Password: ***#1 They even admitted there were some "glitches" in my account - that's how they said it to me. Im going to forward more emails with other problems I found with the accountI never received merchandise and was charged or returned merchandise and Fingerhut is denying itSome of the merchandise was canceled either over the phone while ordering or ordering onlineBut they still charged me for merchandise anywayThank you again so much for your help, *** ***
I am rejecting this response because: this is discriminatory when customer heat relay service they immediately hang up and other say we don't accept the relay calls hang up very rude I am going to file a EOCC this case because I have proof conversation that I can show lawyer and I did called before days policy I don't want lose my money I request for return and refundThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Sincerely,Thanks for your help in this matter. Mary ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Visual land has made their FIRST attempt to reach me today and I have been in contact with themAll this has happened literally hours agoI will continue to work with visual land and get the issue resolvedThank you Revdex.com
Revdex.com:
As long as they contact me with an appropriate response and conclusion I would leave this open until is complete and satisfactory to me.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Initial Business Response /* (1000, 5, 2016/03/02) */
CONFIDENTIAL COMMUNICATION
March 2,
Revdex.com of Minnesota
Attn: *** ***
SRiver Ridge Circle
Burnsville, MN
Re: *** ***
Case #:
***
Dear Ms***,
I am writing in response to an inquiry received from your office on behalf of Ms*** *** regarding her WebBank/Fingerhut Credit Account
Ms*** states Fingerhut was unable to access her credit due to a credit freeze, however, there are two hard inquiries on her reportMs*** is requesting to either have the inquiries removed or for a decision letter based on the information Fingerhut accessed from the hard inquiries
According to our records, Ms*** has applied for credit with WebBank/Fingerhut twelve times since April 2, Each application was declined
As making an inquiry on Ms*** credit report is part of the credit application review process, we cannot remove the inquiry at this time
A letter was sent to Ms*** explaining that her application was denied because we are unable to view her credit score due to a freeze or block on her credit reportAttached is a copy of the credit denial letter dated November 14, We have also attached the corresponding credit application dated November 12,
When Ms*** called Fingerhut on February 22, 2016, the Credit Department directed her to contact the credit bureaus for more information regarding the hard inquiries
The letter sent to Ms*** stated:
If you wish to unblock your credit report for this application, contact: Experian's National Consumer Assistance Center (NCAC) at *** between the hours of 9:am-5:pm in all time zonesOnce the report has been unblocked contact us at *** so that we can reprocess your application
Ms*** may also contact the credit bureaus directlyTheir phone numbers are as follows:
Equifax: 1-888-685-
TransUnion: 1-800-680-
Experian: 1-888-391-
Thank you for allowing us to explain
Sincerely,
Kari ***
Executive Care Team
KD/lg
Enclosures
Initial Consumer Rebuttal /* (3000, 7, 2016/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did contact the credit bureaus who then returned and told me to contact Web Bank/Finger Hut directly, which I didWhen I spoke with all three credit bureaus, I was told that Web Bank/Finger Hut must remove provide information to remove the inquiryAll three bureaus did contact your company and you stated the inquiries were justifiedHow can you reviw my credit then provid docuementation that says you did not? How is this the credit bureau's responsibility when it is you who requested the information but provided documentation that says you had no access?
Final Business Response /* (4000, 9, 2016/03/10) */
CONFIDENTIAL COMMUNICATION
March 10,
Revdex.com of Minnesota
Attn: *** ***
SRiver Ridge Circle
Burnsville, MN
Re: *** ***
Case #: ***
Dear Ms***,
I am writing in response to an additional inquiry received from your office on behalf of Ms*** *** regarding her WebBank/Fingerhut Credit Account
Ms*** states Fingerhut requested information from the credit bureaus which resulted in two hard inquiries, but is providing documentation that says they had no accessMs*** is requesting that Fingerhut delete the inquiries or provide a letter explaining why she was denied credit
As stated in our previous response, Ms*** applied for credit with WebBank/Fingerhut twelve times since April 2, Each application was declined
According to our records, Experian was the decision-making bureau when Ms*** submitted her recent application for credit with FingerhutAs Ms*** credit report is frozen through Experian, Fingerhut was unable to view her credit and denied her application
With each of the twelve applications, Ms*** has given her authorization for Fingerhut to access her credit report before it was submitted for review
An inquiry is part of the credit application review process; we cannot remove the inquiry at this time
A letter was sent to Ms*** explaining that her application was denied because we are unable to view her credit score due to a freeze or block on her credit reportAttached is a copy of the credit denial letter dated November 14, We have also attached the corresponding credit application dated November 12,
The letter sent to Ms*** stated:
If you wish to unblock your credit report for this application, contact: Experian's National Consumer Assistance Center (NCAC) at *** between the hours of 9:am-5:pm in all time zonesOnce the report has been unblocked contact us at *** so that we can reprocess your application
Ms*** may also contact the credit bureaus directlyTheir phone numbers are as follows:
Equifax: 1-888-685-
TransUnion: 1-800-680-
Experian: 1-888-391-
Thank you for allowing us to explain
Sincerely,
Kari ***
Executive Care Team
KD/lg
Enclosures
Attn: *** *** Re: Case Number *** Dear *** ***, In reply to Nicholas R***' response to the above referenced case, I am attaching letters that were sent to Credit Adjustment BoardWe severed our business relationship with Credit Adjustment Board on April 17, At that time, the agreement between *** and Credit Adjustment Board dated August , 2014, became voidThe funds collected that Nicholas R*** claims he earned a fee on were collected in October, November, and December 2015, after we stopped using Credit Adjustment Board services. Please see the attached correspondence
CONFIDENTIAL COMMUNICATION
March 24,
# ***
Revdex.com of Minnesota
Attn: *** ***
S River Ridge Circle
Burnsville, MN
Re: Case # ***- ***, ***
Dear Ms***,
I am writing in response to the inquiry we received from your office on behalf of Ms*** *** regarding a WebBank/Fingerhut Advantage Credit Account
Our records indicate an order was placed for a Fitbit Flex Wireless Activity and Sleep Wristband on March 9, On March 17, Ms*** contacted our Customer Service Department and advised the agent of the error message she received when she attempted the registration/set up process for the FitbitThe agent completed an exchange for the Fitbit per Ms***'s requestThe exchange order shipped on March 18, and according to the tracking information will be delivered by March 25, If Ms*** no longer wants the exchange, it may be possible to refuse delivery of the itemIf Ms*** is unable to refuse delivery of the shipment, she may use the return label that accompanies the product
We are actively investigating the concerns Ms*** brought to our attention in her complaintCustomer satisfaction is very important to usWe are requesting that Ms*** return the original Fitbit she receivedA postage paid return label has been mailed directly to Ms***Please allow up to days to receive the return labelOnce Ms*** returns the item please allow up to days for the return to be received and processedThe credit issued for the return will be reflected on a future billing statementNo credit can be issued until the return has been received
Thank you for allowing us to assist and explain
Sincerely,
Vi ***
Executive Care Team
VF/bw
I am rejecting this response because:
This Screen shot is my original order and I finally got a response about a detailed bill due to the Revdex.com what I was sent clearly doesnt show what I was shown as a total on my fingerhut account denied safeline because I didnt want itI have been dealing qith this issue since February and feel they are in the wrong regarding the amount dueI was told once I sent the wrong rug back all of my late fees and interest would go back to the rugI am putting all screenshots of my orders that they have billed multiple times for different priced rugsI should not have to pay for their mistakesMy bill should not continue to rise while dealing with their errorsIt wont allow me to upload all of my screenshots pertaining to this issue
I am rejecting this response because: I have have made over calls over a year and a half to try and get this resolved and have never been called back as promisedThey are either not keeping good records or are lying
Initial Business Response /* (1000, 8, 2015/08/27) */
CONFIDENTIAL COMMUNICATION
August 27,
#***
Revdex.com of Minnesota
Attn: ***
S River Ridge Circle
Burnsville, MN
Re: Case # *** -***, ***
I am writing in response to the
inquiry we received from your office on behalf of Ms*** *** regarding a WebBank/Gettington Credit Account
Our records indicate an account balance of $reflected on Ms***'s February 7, statement, with a minimum payment of $due by March 3, On February 21, an order was placed for a Serta Executive Chair with Massage in the amount of $On March 7, a new monthly statement was sent, which reflected a late fee of $incurred due to no payment being received by the March 3, due dateThis late fee was assessed per the terms and conditions Ms*** agreed to at the time the account was openedThe new minimum payment due reflected on this statement was $($for March and $for April) due by April 3, and a full balance of $
On March 9, 2015, Ms*** set up a scheduled payment on our website for $She scheduled the payment to be processed on March 13, A confirmation email was sent to Ms*** confirming the scheduled paymentOn March 13, when the scheduled payment was processed, the payment was declined by Ms***'s financial institutionWe suggest Ms*** contact her bank for further assistance regarding the declined payment
We received successful payments from Ms*** on March 31, for $50.00, April 2, for $50.00, April 3, for $and April 3, for $On April 7, her monthly statement reflected a balance of $with a minimum payment due by May 3, of $
We did not receive the minimum payment due May 3, and as such, a late fee of $was assessed to Ms***'s account and was reflected on her next statement, which printedMay 7, The minimum payment due by June 3, was $($for May and $for June)The overall balance was $
On May 10, we received a payment of $On July 4, two additional payments were attempted, each in amount of $Both payments were declined by Ms***'s financial institution
As a courtesy, we have removed two late fees for a total of $The credit will be reflected on a future statementMs***'s account has been closed as of the date of this letterPlease understand, by closing the account, no new purchases may be made on the account however late fees and interest charges may still be assessed per the terms and conditions she agreed to at the time the account was opened
As Ms*** remained obligated to make at least the minimum amount due, and because some payments (outlined above) were received after the due date specified, we cannot remove the past due payment history that has been reported to the credit agenciesIt is a violation of the Fair Credit Reporting Act to knowingly report inaccurate information to these agencies
The remaining balance on Ms***'s account is $due by September 3, Ms*** is responsible for the remaining charges and no further credits will be issued
Thank you for allowing us to explain and assist
Sincerely,
Vi ***
Executive Care Team
VF/bw
Initial Consumer Rebuttal /* (2000, 10, 2015/08/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/02/15) */
CONFIDENTIAL COMMUNICATION
February 15,
Revdex.com of Minnesota # ***
Attn: *** ***
S River Ridge Circle
Burnsville, MN
Re: Case # *** - ***, ***
Dear Ms***,
I
am writing in response to the inquiry we received from your office on behalf of Mr*** regarding a WebBank/Fingerhut Advantage Credit Account
Our records indicate that the Serta Queen 19" Pillowtop Airbed w/ Neverflat Pump was purchased on June 4, We received this item as a return on December 30, which was outside of our return window timeframe as outlined in our return policyHowever, due to extenuating circumstances, we made an exception to credit the airbedThe credit amount of $was issued on January 4, 2016, which reflects the price of the bed onlyAs outlined in our return policy, the shipping and handling charges are nonrefundable and were not included in the credit
Mr***'s monthly billing statements include charges from one of our partner programs, ASP travel insurance, on the first of each monthMr***'s enrollment in this program remains active and will be continue to be billed accordinglyAside from these charges, the remaining balance consists of late fees and finance charges
At this time, the total balance on Mr***'s account is $with a minimum due of $by February 20, Mr*** should make a payment of at least this amount by the due date to avoid accruing a late fee and ensure the account remains in good standing
Thank you for allowing us to explain
Sincerely,
Vi ***
Executive Care Team
VF/jm
I am rejecting this response because: I am providing the information to Revdex.com as the 'Executive Care Team' as requested: Officer's name: R.D***, Badge #***, phone ####-###-####, Name of Precinct: N/A not a precinct, a City per Ms*** at Paris Police Department
Initial Business Response /* (1000, 5, 2015/07/21) */
CONFIDENTIAL COMMUNICATION
July 21,
# ***
Revdex.com of Minnesota
Attn: ***
S River Ridge Circle
Burnsville, MN
Re: Case # ***- ***, ***
Dear Ms***,
I am writing
in response to the inquiry we received from your office on behalf of Mr*** *** regarding a WebBank/Fingerhut Account
Our records indicate Mr*** placed an order on April 8, for an Uber TV Stand in BlackThe cash price was $and shipping and handling was $for a total of $After the order was placed the agent gave a 10% discount of $manually as an exception since the promotion code "THANKFUL" had already expired
The discount was reflected on the monthly billing statement sent to Mr*** on April 17, If Mr*** no longer has his April 17, billing statement he can locate the statement on our website to verify that the credit has been issued
Thank you for allowing us to assist and explain
Sincerely,
Vi ***
Executive Care Team
VF/bw
Initial Consumer Rebuttal /* (3000, 7, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The discount code Thankful was accepted prior to checkout and when I tried to process the transaction and it wouldn't processThe reason I initially called and the discount was agree to be given was because it was an error on the part of Fingerhut and they were standing behind it since it shouldn't have even been able to be appliedMy whole point is the 10% was to come off the total that you are stating which was $I was originally told by your representative I spoke with that I would have to wait billing cycles for this process and show upThis is why I called again the 2nd timeIf you honestly think that I'm going through all of this for twenty some odd dollars and some change that would be ludacrisIf you want to call me a liar or misinformed then so be itThat is your choiceI can assure you I haven't filled out a Revdex.com complaint but two times in my life and this is the secondSo I know what I was told by your representatives and what price was reflected in the computer before the transaction processedThe price you are stating was the price before the discount not afterAnyways it's your choiceIf you truly feel I'm just trying to get over on your company then just cancel my accountI will pay my balance off as quick as I can and you won't have to deal with customers like meGood day
Final Business Response /* (1000, 11, 2015/08/03) */
CONFIDENTIAL COMMUNICATION
August 3,
# ***
Revdex.com of Minnesota
Attn: ***
S River Ridge Circle
Burnsville, MN
Re: Case # ***- ***, ***
Dear Ms***,
I am writing in response to the further inquiry we received from your office on behalf of Mr*** *** regarding a WebBank/Fingerhut Advantage Credit Account
The discount issued on April 8, was issued manually because the promotion code had already expired and could not be used at the time of the order being placed in our systemThe discount was given on the overall balance on the account in the amount of $The balance Mr*** is referencing of $does not include the shipping and handling charge of $Therefore, the balance for the order would have been $if the promotion code could have been applied at the time the order was placed
The discount was applied on the same date the order was placed but due to the discount being applied manually it appears as an individual line item on Mr***'s billing statementThe purchase is listed on the April 17, billing statement in the amount of $The discount appears on the same billing statement as a credit adjustment in the amount of $The purchase amount of $minus the discount credit of $is equal to $The time frame given to Mr*** is correct and did occur within 1-billing cycles on his account
We apologize for any inconvenience or confusion caused due to the discount being applied manuallyThe balance is correct on his accountWe appreciate Mr***'s patience while we were reviewing his account and thank you for allowing us to assist and explain
Sincerely,
Vi ***
Executive Care Team
VF/bw
I am rejecting this response because:This was THERE systems error for the rejected payment as I have used the same account to make my payments every month!!!! This error was not my fault but theres and I want it adjusted with the credit bureaus
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am rejecting this response because: my account
was due 94.00, I tried to pay on line with my card, my card is in good standing, the fingerhut web must not be taking cvredit cards, because eit said declined and there is no way my card is declined, is good, and also I am waiting on a refund of plus shipping, it hasn't showed up on my account, I will not pay a late fee, due to the wed site not working right, so I am NOT going to pay late fee, and since I have a credit of I do not owe a bill at this time,, ,my orginal statement said I owed now I don't since I have a credit, I owe nothing this month, please fix my bill where I owe nothing for june, thanks *** ***
Dear Ms*** :I am in receipt of the above referenced matterPer the complainant's request, my company has ceasedall communicationAlso, we have requested of our client today, written validation of these accounts,which we will forward to the complainant as soon as we receive them.Thank you
Dear Ms***: I am in receipt of your letter dated August 22, 2016, regarding the above-referenced account. I want to apologize for any inconvenience this has caused the complainant and we will not contact her regarding this account again. The complainant can, of course,
continue to pay her account on the payment arrangement that she has previously made with my company. Sincerely, CREDIT ADJUSTMENT BOARD, INC
I am rejecting this response because:
They are lying