CONFIDENTIAL COMMUNICATION March 30, Revdex.com of Minnesota Attn: [redacted] SRiver Ridge Circle Burnsville, MN Re: [redacted] Case #: [redacted] Dear Ms [redacted] , I am writing in response to an additional inquiry received from your office on behalf of Mr [redacted] regarding his WebBank/Fingerhut Credit AccountMr [redacted] states he notified Fingerhut last year that he wanted his account closed because he couldn’t afford to make the paymentsMr [redacted] maintains Fingerhut keeps changing their policy and merely revoking consent is no help to himMr [redacted] states $a month is not affordable and he has called several times to tell Fingerhut he doesn’t have the money to pay the billAs stated in our previous response, Mr [redacted] purchased $1,in merchandise between May 25, and June 28, Three of the orders were purchased with deferred billingWhen the deferred billing on the purchases expired, the minimum due increased from $a month to 5% of the balance which was reflected on Mr [redacted] ’s monthly statementsBased on Mr [redacted] ’s previous request, his account was closed on August 21, Any outstanding balance will continue to accrue interest and Mr [redacted] may be assessed late fees and his account is still subject to the original terms and conditions of the agreement No payments were received for September, October or November On November 23, Mr [redacted] agreed to a nine month reduced payment plan for $a month starting on December 2, with reduced interest (14.9%) and no late feesAccording to our records, Mr [redacted] made three payments for $on December 2, 2015, January 3, and February 2, Mr [redacted] contacted Fingerhut by phone on March 21, and requested that a cease and desist be placed on his accountAt his request, we have placed a cease and desist status on Mr [redacted] ’s account on March 21, No further call attempts will be made or written communication sent unless notified in writing to rescind the cease and desistA monthly statement will continue to be mailed If Mr [redacted] would like additional information he will need to revoke the cease and desist request in writingThank you for the opportunity to explainSincerely, Kari [redacted] Executive Care Team KD/lg Tell us why here
I am rejecting this response because: When I placed the order it said that I,would get it buy ChristmasHowever I did not get it by ChristmasI would like a refund of the full amount of the shipping charges for all three watches that I ordered
Dear Mr [redacted] I am in receipt of your letter dated August 1, 2017, regarding the above-referenced accountPer the complainant's request, we have requested a copy of their account from our client and will forward it to the complainant upon receipt. Please let me know if I can be of further assistance. Sincerely CREDIT ADJUSTMENT BOARD, INC
I am rejecting this response because: Although it is not my account I paid my mother [redacted] of [redacted] smyrna de who has the account for the bear at which we ordered well before it was on backorderThen when we received the wrong package we were told it was on backorder and could not be reviewed until January although we ordered well in advance when it was in StockThe order number is [redacted]
CONFIDENTIAL COMMUNICATION July 28, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Ms [redacted] indicates in her inquiry that she made a payment of $on July 5, and that she was charged a $late fee because the payment was declinedShe indicates she made the payment with a new card, not the card ending in She is requesting that the late fee be removed from her account Our records indicate Ms [redacted] set up a scheduled payment on our website on July 4, to be taken from her debit card ending in on July 5, When we attempted to process Ms***’s payment, per her request, on July 5, the payment was declined by Ms***’s bank and a late fee of $was assessed to Ms***’s accountWhen Ms [redacted] opened her Fingerhut Credit Account she agreed to the terms and conditionsWithin these terms and conditions it states, “Late fees will be equal to your minimum payment due with a maximum amount of $The maximum amount will increase but not be more than $if you did not make your minimum payment on time in any one of the prior billing cycles.” On July 21, Ms [redacted] contacted our Customer Service Department and provided the new card information by phone and made a payment of $from her debit card ending in ***The late fee of $was also waived the same day as a courtesyThe credit will be reflected on Ms***’s August 13, billing statementThe minimum payment of $is due by August 9, If Ms [redacted] has further questions or concerns she may contact our Customer Service Department at ###-###-####, Monday- Friday, 8:AM – 8:PM CT Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/bw
CONFIDENTIAL COMMUNICATION May 25, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit AccountPlease see attached letter of response as it exceeds the 2,max character count
CONFIDENTIAL COMMUNICATION March 23, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mrs [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Ms***'s account indicates she spoke with a representative on March 14, at which time an agreement to send a replacement was reached with Ms***The Chef's Mark cuft700-Watt Microwave Oven was purchased on April 10, and came with a one year limited warrantyThe extended warranty doesn't start until the limited warranty has expiredThe terms and conditions would have been explained in the information she would have received shortly after placing the order Our records indicate that a replacement of the Chef's Mark cuft700-Watt Microwave Oven shipped to her on March 14, with an expected delivery date of March 23, A postage paid label was also sent to her on March 14, Total customer satisfaction is a goal we strive daily to achieveWe will make note that Ms [redacted] did not receive a call back from a supervisor within the hour time frame and we appreciate her bringing this to our attention Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/jm
CONFIDENTIAL COMMUNICATION June 3, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the further inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Mr [redacted] ’ states that the website failed to inform him of what the 2-day delivery process entails and if he was informed he would not have wasted his money The information regarding the terms of 2-day delivery are stated on the website under the Customer Service/FAQ’s link on our website In addition, during checkout an expected delivery date of May 16, was shown Tracking shows that the merchandise was delivered to Mr [redacted] shipping address on May 16, As a one time exception, we have issued credit for the full shipping and handling charges for this order in the amount of $Mr [redacted] will see the credit reflected within 1-billing cycles on his statement Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/bw
CONFIDENTIAL COMMUNICATION August 19, Revdex.com of Minnesota Attn: [redacted] SRiver Ridge Circle Burnsville, MN Re: [redacted] Case #: [redacted] Dear Ms [redacted] , We are writing in response to an inquiry received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut credit account We have included a copy of the account activity, credit application, Terms and Conditions and last three statements Ms [redacted] states she been receiving calls and letters from a third party attempting to collect on her WebBank/Fingerhut credit accountMs [redacted] further states when she contacted Fingerhut she was advised her account was open but when she asked if it was legal to sell an open account, the representative ended the callMs [redacted] states she would like to know if payment arrangements will stop the third party from contacting her and the legality of selling an open account According to our records, on June 1, 2013, an application was processed online using Ms [redacted] ’s name, address and social security numberSince the application was completed online, a written signature was not requiredOn that same day an order was placed online for a Little Tikes Princess Cozy Coupe- 30th Anniversary, with a Year Service PlanThe merchandise was shipped via UPS to the same address as provided on the application Multiple payments were received from a checking account ending in [redacted] in the name of [redacted] The most recent payment of $was received on April 12, and reversed by her bank on April 15, Our records indicate Ms [redacted] contacted Fingerhut on August 10, inquiring about her account being sold to a third party collector and if making payment arrangements with Fingerhut would stop the calls and letters from the third party collectorMs [redacted] was advised by an account specialist that the account had not been sold and the call ended cordiallyNo payment arrangements have been made to date According to our records Fingerhut has not attempted to contact Ms [redacted] since May 23, on any of the telephone numbers associated with her account Fingerhut still owns Ms [redacted] ’s account and it has not been sold to third party collector To avoid additional late fees, collection activity and potentially negative reporting to the credit bureaus, a minimum payment of $is due by September 2, If Ms [redacted] is unable to make the full minimum payment due, her account may qualify for a payment plan She may contact our Billing Department at ###-###-#### to discuss payment optionsTheir hours are 7:00am to 9:00pm Monday through Thursday; 7:00am to 6:00pm Friday; and 7:00am to noon Saturday Central Time Thank you for allowing us to explain Sincerely, Kari [redacted] Executive Care Team KD/sa Enclosures
I am rejecting this response because: i'm going to pay for an item I returned until it's payed off idon't get my disablity check til next monthi'll send the payment of the amount owed
(The consumer indicated he/she DID NOT accept the response from the business.) They have not tried to contact me; they are liars because I spoke with the Representatives on several occasions and finally the one who admitted the error who transferred me to ROD EID [redacted] then Jesus who also agreed with my situation with Fingerhut advised me that they would correct the error on Credit Report and the Fees which I see they did but my balance was $when I paid on line the additional was the late fee which I was told was $per occurrence? While on-line states one thing that is what should be honored
[redacted] Hello and I would like to respond to this complaint by first offering my sincerest apologizes for any inconvenience this may have caused the complainant We did notify the complainant of this delinquent account, in writing on May -28- We also offered the complainant payment arrangementsWe were notified by complainant to cease communications with her on July- 15-,and we did so immediately, and have not contacted nor will we contact complainant again in the future in regards to this account.Please have the complainant contact me directly if she needs anything else .Thanks,Nick
I am rejecting this response because: Again THE WEB SITE SAYS IT WILL STILL TAKE MONTHLY PAYMENTSI MADE A $PAYMENT AS NOTED AND TOLD THE MAN I TWALKED TO I WOULD STILL MAKE ANOTHER PAYMENT TO BRING OWING CURRENT ON TEH 6TH OF OCTI WAS ALSO TOLD I WOULD RECEIVE EMAIL CONFIRMATION OF MY PAYENT WHICH I NEVER DID RECEIVEI W AS TOLD BY ACCOUNT WAS OVERDUE BY DAYS AND IT WAS NOTIT WAS DAYSTHIS I KNOW IS SPLITTING HAIRS BUT I WANT TO DO THE RIGHT THINGI DON'T CARE IF TEH ACCOUNT IS EVER REOPENED AS THE PRODUCT IS HIGHLY OVERPRICED AND JUNK AS EVERYTHING I HAVE BOUT BROUGHT IN FIRST YEAR AND I STILL WAN TO FULFILL BY OBLIGATIONSHAME ON ME TO TRUST THIS COMPLANYTHANK YOU I WAS TOLD THAT IF I CALLED BACK AFTER THE ORINGINAL CALL THAT I WOULD BE TOLD OF THE COMPANY THAT PURCHASED THE NOTEAGAIN LIED TO
Revdex.com:I have already returned the first box and have not opened the second yetI would like the mailing label for the second box sent to my email at k***[email protected] I will take the unopened box to UPS and refuse package, having it returned to sender I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Initial Business Response / [redacted] (1000, 5, 2015/10/21) */ CONFIDENTIAL COMMUNICATION October 16, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Ms [redacted] states that she received the Apple iPad Air GB with no shrink-wrap, a shattered screen and no accessoriesWe sincerely apologize that the merchandise arrived in this condition We are unable to send Ms [redacted] the new iPad until we have received the damaged one as a returnWe have sent her a prepaid label to return the iPad, which may take to days to receiveOnce Ms [redacted] has returned the iPad, she should allow days for us to receive and process the returnOnce the return is received, a replacement will be sent to her We at Fingerhut always strive for an exceptional customer experience in all interactions with our customers, and we sincerely apologize for the poor customer service she experienced Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/jm Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I cannot wait that longI need a new one that I purchased before I can return the old unit Final Consumer Response / [redacted] (3000, 11, 2015/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Will not return unless replacement is sent Final Business Response / [redacted] (4000, 9, 2015/10/29) */ CONFIDENTIAL COMMUNICATION October 29, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - ***, [redacted] Dear Ms [redacted] , I am writing in response to further inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Advantage Credit Account We understand that Mr [redacted] would like to reorder a new iPad before returning the defective oneHowever, this would bring his account beyond his available credit limit and may cause negative credit reporting, as a resultFor this reason, we need him to return the iPad to usOnce the return is processed, we can resend another to him Having provided Mr [redacted] with all information available to us, we are now considering this matter closed Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/jm
I am rejecting this response because: First thing's first Your call center agents do not notate every single call that they have This has been proven time and time again by numerous call center agents that you have who have told me that "we cannot find the notes from the previous call" So don't act like your business is a well oiled machine, it is far from it SecondlyI worked in a fulfillment facility and know how shipping works The moment that the package is scanned by UPS upon receiving the package, the tracking information get's updated Also, I had numerous Fingerhut call center agents TELL ME over the telephone that the package was STILL IN THE VENDOR'S possession and had NOT shipped out So, are you calling your staff liars? Are you admitting that your call center agents provide the consumers with incorrect information and that you know that this is taking place? This would be very interesting information that the media and press would love to get a hold of Taking advantage of low income consumers that have trust in your company and the products that you sell.I eventually did receive this product, but unfortunately it is incomplete and did not come with all of the parts that it was supposed to So I guess I am now going to have to file a new complaint with the Revdex.com, against your company as well as [redacted] for not wanting to ship me out the missing piece of the product that I purchased Please, enlighten me and explain to me why your call center is unable to send me out the correct part that is missing from the Gear VR headset that I ordered This has been an extremely horrible experience with both, your company and Samsung
I am rejecting this response because: I bought the camera with the believe if it did not work I can return the ItemFinger hut customer representative told me to call Kodak , and Kodak told me I have to pay and sent the camera back to them and they will send me another cameraI don not think it is fair after spending over 100$ for a camera that do not work I should have to spend more money to return it, when I was charge a deliver fee from Fingerhut $in the first placeThey are selling items that do not work and all the expense to correct their mistake I have to pay for itThat is not fair
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, but, I would like to wait until I am sure they will be removing the negative report on my credit report. My fico score dropped 43 points because of this, and again, they admitted it was their fault. I was told they would remove it from my credit report but I want to make sure they do.
CONFIDENTIAL COMMUNICATION March 30, Revdex.com of Minnesota Attn: [redacted] SRiver Ridge Circle Burnsville, MN Re: [redacted] Case #: [redacted] Dear Ms [redacted] , I am writing in response to an additional inquiry received from your office on behalf of Mr [redacted] regarding his WebBank/Fingerhut Credit AccountMr [redacted] states he notified Fingerhut last year that he wanted his account closed because he couldn’t afford to make the paymentsMr [redacted] maintains Fingerhut keeps changing their policy and merely revoking consent is no help to himMr [redacted] states $a month is not affordable and he has called several times to tell Fingerhut he doesn’t have the money to pay the billAs stated in our previous response, Mr [redacted] purchased $1,in merchandise between May 25, and June 28, Three of the orders were purchased with deferred billingWhen the deferred billing on the purchases expired, the minimum due increased from $a month to 5% of the balance which was reflected on Mr [redacted] ’s monthly statementsBased on Mr [redacted] ’s previous request, his account was closed on August 21, Any outstanding balance will continue to accrue interest and Mr [redacted] may be assessed late fees and his account is still subject to the original terms and conditions of the agreement No payments were received for September, October or November On November 23, Mr [redacted] agreed to a nine month reduced payment plan for $a month starting on December 2, with reduced interest (14.9%) and no late feesAccording to our records, Mr [redacted] made three payments for $on December 2, 2015, January 3, and February 2, Mr [redacted] contacted Fingerhut by phone on March 21, and requested that a cease and desist be placed on his accountAt his request, we have placed a cease and desist status on Mr [redacted] ’s account on March 21, No further call attempts will be made or written communication sent unless notified in writing to rescind the cease and desistA monthly statement will continue to be mailed If Mr [redacted] would like additional information he will need to revoke the cease and desist request in writingThank you for the opportunity to explainSincerely, Kari [redacted] Executive Care Team KD/lg Tell us why here
I am rejecting this response because: When I placed the order it said that I,would get it buy ChristmasHowever I did not get it by ChristmasI would like a refund of the full amount of the shipping charges for all three watches that I ordered
Please find our response attached
Dear Mr [redacted] I am in receipt of your letter dated August 1, 2017, regarding the above-referenced accountPer the complainant's request, we have requested a copy of their account from our client and will forward it to the complainant upon receipt. Please let me know if I can be of further assistance. Sincerely CREDIT ADJUSTMENT BOARD, INC
I am rejecting this response because: Although it is not my account I paid my mother [redacted] of [redacted] smyrna de who has the account for the bear at which we ordered well before it was on backorderThen when we received the wrong package we were told it was on backorder and could not be reviewed until January although we ordered well in advance when it was in StockThe order number is [redacted]
CONFIDENTIAL COMMUNICATION July 28, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Ms [redacted] indicates in her inquiry that she made a payment of $on July 5, and that she was charged a $late fee because the payment was declinedShe indicates she made the payment with a new card, not the card ending in She is requesting that the late fee be removed from her account Our records indicate Ms [redacted] set up a scheduled payment on our website on July 4, to be taken from her debit card ending in on July 5, When we attempted to process Ms***’s payment, per her request, on July 5, the payment was declined by Ms***’s bank and a late fee of $was assessed to Ms***’s accountWhen Ms [redacted] opened her Fingerhut Credit Account she agreed to the terms and conditionsWithin these terms and conditions it states, “Late fees will be equal to your minimum payment due with a maximum amount of $The maximum amount will increase but not be more than $if you did not make your minimum payment on time in any one of the prior billing cycles.” On July 21, Ms [redacted] contacted our Customer Service Department and provided the new card information by phone and made a payment of $from her debit card ending in ***The late fee of $was also waived the same day as a courtesyThe credit will be reflected on Ms***’s August 13, billing statementThe minimum payment of $is due by August 9, If Ms [redacted] has further questions or concerns she may contact our Customer Service Department at ###-###-####, Monday- Friday, 8:AM – 8:PM CT Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/bw
CONFIDENTIAL COMMUNICATION May 25, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit AccountPlease see attached letter of response as it exceeds the 2,max character count
CONFIDENTIAL COMMUNICATION March 23, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mrs [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Ms***'s account indicates she spoke with a representative on March 14, at which time an agreement to send a replacement was reached with Ms***The Chef's Mark cuft700-Watt Microwave Oven was purchased on April 10, and came with a one year limited warrantyThe extended warranty doesn't start until the limited warranty has expiredThe terms and conditions would have been explained in the information she would have received shortly after placing the order Our records indicate that a replacement of the Chef's Mark cuft700-Watt Microwave Oven shipped to her on March 14, with an expected delivery date of March 23, A postage paid label was also sent to her on March 14, Total customer satisfaction is a goal we strive daily to achieveWe will make note that Ms [redacted] did not receive a call back from a supervisor within the hour time frame and we appreciate her bringing this to our attention Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/jm
CONFIDENTIAL COMMUNICATION June 3, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the further inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Mr [redacted] ’ states that the website failed to inform him of what the 2-day delivery process entails and if he was informed he would not have wasted his money The information regarding the terms of 2-day delivery are stated on the website under the Customer Service/FAQ’s link on our website In addition, during checkout an expected delivery date of May 16, was shown Tracking shows that the merchandise was delivered to Mr [redacted] shipping address on May 16, As a one time exception, we have issued credit for the full shipping and handling charges for this order in the amount of $Mr [redacted] will see the credit reflected within 1-billing cycles on his statement Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/bw
CONFIDENTIAL COMMUNICATION August 19, Revdex.com of Minnesota Attn: [redacted] SRiver Ridge Circle Burnsville, MN Re: [redacted] Case #: [redacted] Dear Ms [redacted] , We are writing in response to an inquiry received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut credit account We have included a copy of the account activity, credit application, Terms and Conditions and last three statements Ms [redacted] states she been receiving calls and letters from a third party attempting to collect on her WebBank/Fingerhut credit accountMs [redacted] further states when she contacted Fingerhut she was advised her account was open but when she asked if it was legal to sell an open account, the representative ended the callMs [redacted] states she would like to know if payment arrangements will stop the third party from contacting her and the legality of selling an open account According to our records, on June 1, 2013, an application was processed online using Ms [redacted] ’s name, address and social security numberSince the application was completed online, a written signature was not requiredOn that same day an order was placed online for a Little Tikes Princess Cozy Coupe- 30th Anniversary, with a Year Service PlanThe merchandise was shipped via UPS to the same address as provided on the application Multiple payments were received from a checking account ending in [redacted] in the name of [redacted] The most recent payment of $was received on April 12, and reversed by her bank on April 15, Our records indicate Ms [redacted] contacted Fingerhut on August 10, inquiring about her account being sold to a third party collector and if making payment arrangements with Fingerhut would stop the calls and letters from the third party collectorMs [redacted] was advised by an account specialist that the account had not been sold and the call ended cordiallyNo payment arrangements have been made to date According to our records Fingerhut has not attempted to contact Ms [redacted] since May 23, on any of the telephone numbers associated with her account Fingerhut still owns Ms [redacted] ’s account and it has not been sold to third party collector To avoid additional late fees, collection activity and potentially negative reporting to the credit bureaus, a minimum payment of $is due by September 2, If Ms [redacted] is unable to make the full minimum payment due, her account may qualify for a payment plan She may contact our Billing Department at ###-###-#### to discuss payment optionsTheir hours are 7:00am to 9:00pm Monday through Thursday; 7:00am to 6:00pm Friday; and 7:00am to noon Saturday Central Time Thank you for allowing us to explain Sincerely, Kari [redacted] Executive Care Team KD/sa Enclosures
I am rejecting this response because: i'm going to pay for an item I returned until it's payed off idon't get my disablity check til next monthi'll send the payment of the amount owed
(The consumer indicated he/she DID NOT accept the response from the business.) They have not tried to contact me; they are liars because I spoke with the Representatives on several occasions and finally the one who admitted the error who transferred me to ROD EID [redacted] then Jesus who also agreed with my situation with Fingerhut advised me that they would correct the error on Credit Report and the Fees which I see they did but my balance was $when I paid on line the additional was the late fee which I was told was $per occurrence? While on-line states one thing that is what should be honored
[redacted] Hello and I would like to respond to this complaint by first offering my sincerest apologizes for any inconvenience this may have caused the complainant We did notify the complainant of this delinquent account, in writing on May -28- We also offered the complainant payment arrangementsWe were notified by complainant to cease communications with her on July- 15-,and we did so immediately, and have not contacted nor will we contact complainant again in the future in regards to this account.Please have the complainant contact me directly if she needs anything else .Thanks,Nick
I am rejecting this response because: Again THE WEB SITE SAYS IT WILL STILL TAKE MONTHLY PAYMENTSI MADE A $PAYMENT AS NOTED AND TOLD THE MAN I TWALKED TO I WOULD STILL MAKE ANOTHER PAYMENT TO BRING OWING CURRENT ON TEH 6TH OF OCTI WAS ALSO TOLD I WOULD RECEIVE EMAIL CONFIRMATION OF MY PAYENT WHICH I NEVER DID RECEIVEI W AS TOLD BY ACCOUNT WAS OVERDUE BY DAYS AND IT WAS NOTIT WAS DAYSTHIS I KNOW IS SPLITTING HAIRS BUT I WANT TO DO THE RIGHT THINGI DON'T CARE IF TEH ACCOUNT IS EVER REOPENED AS THE PRODUCT IS HIGHLY OVERPRICED AND JUNK AS EVERYTHING I HAVE BOUT BROUGHT IN FIRST YEAR AND I STILL WAN TO FULFILL BY OBLIGATIONSHAME ON ME TO TRUST THIS COMPLANYTHANK YOU I WAS TOLD THAT IF I CALLED BACK AFTER THE ORINGINAL CALL THAT I WOULD BE TOLD OF THE COMPANY THAT PURCHASED THE NOTEAGAIN LIED TO
Revdex.com:I have already returned the first box and have not opened the second yetI would like the mailing label for the second box sent to my email at k***[email protected] I will take the unopened box to UPS and refuse package, having it returned to sender I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
I am rejecting this response because All I am asking is fot the whole account to be removed.it is paid
Initial Business Response / [redacted] (1000, 5, 2015/10/21) */ CONFIDENTIAL COMMUNICATION October 16, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Ms [redacted] states that she received the Apple iPad Air GB with no shrink-wrap, a shattered screen and no accessoriesWe sincerely apologize that the merchandise arrived in this condition We are unable to send Ms [redacted] the new iPad until we have received the damaged one as a returnWe have sent her a prepaid label to return the iPad, which may take to days to receiveOnce Ms [redacted] has returned the iPad, she should allow days for us to receive and process the returnOnce the return is received, a replacement will be sent to her We at Fingerhut always strive for an exceptional customer experience in all interactions with our customers, and we sincerely apologize for the poor customer service she experienced Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/jm Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I cannot wait that longI need a new one that I purchased before I can return the old unit Final Consumer Response / [redacted] (3000, 11, 2015/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Will not return unless replacement is sent Final Business Response / [redacted] (4000, 9, 2015/10/29) */ CONFIDENTIAL COMMUNICATION October 29, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - ***, [redacted] Dear Ms [redacted] , I am writing in response to further inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Advantage Credit Account We understand that Mr [redacted] would like to reorder a new iPad before returning the defective oneHowever, this would bring his account beyond his available credit limit and may cause negative credit reporting, as a resultFor this reason, we need him to return the iPad to usOnce the return is processed, we can resend another to him Having provided Mr [redacted] with all information available to us, we are now considering this matter closed Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/jm
I am rejecting this response because: First thing's first Your call center agents do not notate every single call that they have This has been proven time and time again by numerous call center agents that you have who have told me that "we cannot find the notes from the previous call" So don't act like your business is a well oiled machine, it is far from it SecondlyI worked in a fulfillment facility and know how shipping works The moment that the package is scanned by UPS upon receiving the package, the tracking information get's updated Also, I had numerous Fingerhut call center agents TELL ME over the telephone that the package was STILL IN THE VENDOR'S possession and had NOT shipped out So, are you calling your staff liars? Are you admitting that your call center agents provide the consumers with incorrect information and that you know that this is taking place? This would be very interesting information that the media and press would love to get a hold of Taking advantage of low income consumers that have trust in your company and the products that you sell.I eventually did receive this product, but unfortunately it is incomplete and did not come with all of the parts that it was supposed to So I guess I am now going to have to file a new complaint with the Revdex.com, against your company as well as [redacted] for not wanting to ship me out the missing piece of the product that I purchased Please, enlighten me and explain to me why your call center is unable to send me out the correct part that is missing from the Gear VR headset that I ordered This has been an extremely horrible experience with both, your company and Samsung
I am rejecting this response because: I bought the camera with the believe if it did not work I can return the ItemFinger hut customer representative told me to call Kodak , and Kodak told me I have to pay and sent the camera back to them and they will send me another cameraI don not think it is fair after spending over 100$ for a camera that do not work I should have to spend more money to return it, when I was charge a deliver fee from Fingerhut $in the first placeThey are selling items that do not work and all the expense to correct their mistake I have to pay for itThat is not fair
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, but, I would like to wait until I am sure they will be removing the negative report on my credit report. My fico score dropped 43 points because of this, and again, they admitted it was their fault. I was told they would remove it from my credit report but I want to make sure they do.