I am rejecting this response because: If you look at the documentation Fingerhut sent with there response,they have on the application with a social security number [redacted] and this isn't my SS numberMy last four number are *** And they stated an account was open on Novmber 23, in their reponse to Revdex.com on April and Julybut what they reported to the credit bureau they have account date open November 1, by FDCR law this account must be deleted cause is not mine and company is reporting incorrect and contradication information
I am rejecting this response because: When I made phone call to Fingerhut, the lady told me that I needed to call back the same number I just called for the hold on accountThey are telling me it's for a phone number, when the account shows my correct number and an address that I've never lived atI have cancelled the accountAnd the company states that it can report good or bad credit to the credit agencies, however I have spoken with several Revdex.com's and attorneysThe company can not report good credit standing if cancelled,(even if they want) to ruin someone's good creditAs for a gift card to fix the situationI don't want their buisness, Reviews SPEAK for themselvesI know that my reviews are out there already!!!
Initial Business Response / [redacted] (1000, 5, 2015/10/30) */ CONFIDENTIAL COMMUNICATION October 30, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Ms [redacted] is a valued customer and we regret any difficulty she experienced with us relating to the payment issue outlined in the inquiryAll agents are accountable to meet our professional standards, and we apologize if these were not always lived up to with Ms [redacted] Our records confirm that Ms [redacted] 's payment referenced in the inquiry and made through her Bill Pay provider was received here on October 20, However, there was a delay in processing the payment due to being submitted with Ms [redacted] 's 10-digit Customer ID number instead of her 16-digit Account NumberOn October 22, we were able to match up and post the payment to Ms [redacted] 's accountOnce this processing was completed, the correct payment date was indicated by back-dating it to the received date of October 20, As a reminder, customers using a Bill Pay service to remit payments to us are required to provide their 16-digit WebBank/Fingerhut credit account number We appreciate Ms [redacted] making a second, separate payment on her due date of October 22, while we finished processing the bill pay paymentOur records show her bank put a stop payment on the second payment, likely after Ms [redacted] confirmed the bill pay payment had posted to her accountAlthough the stop payment resulted in a return payment fee being assessed, we have already credited it back to the account given the special circumstances involvedThe credit will reflect on Ms [redacted] 's next monthly statement for her records Thank you for allowing us to assist and explain Sincerely, Vi [redacted] Executive Care Team VF/ah Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/12) */
Records indicate Ms [redacted] purchased a HP Stream 11.6" HD 4GB Windows Laptop Computer on February 3, On April 3, Ms [redacted] contacted Fingerhut stating she would like to return the merchandiseDue to the length of time that has passed since the purchase date Fingerhut would unable to accept the return as they require returns to be made in accordance with their return policyWe encourage Ms [redacted] to contact the manufacturer, HP, at ###-###-####, for assistance with the product
Initial Business Response / [redacted] (1000, 5, 2015/12/10) */ CONFIDENTIAL COMMUNICATION December 9, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Ms [redacted] is a valued customer and we regret any difficulty she experienced as a result of the issues stated in the inquiryHer report of receiving unsatisfactory service is upsetting, as all agents are accountable to meet our professional standardsAdditionally, a good faith effort must be made to connect customers with a supervisor upon request or, if unavailable, to refer it for a callback, preferably within hours Our investigation confirms an order was placed on November 19, via the Fingerhut website consisting of multiple items totaling $Our records indicate that the SPT Wand Massager was a vendor-supplied itemOn these types of items, we cannot guarantee the type of shipping packaging that is used for items sent directly by the vendorThe records further show that all three pairs of the Adidas Shoes were shipped from one of our fulfillment centers and should have arrived packed in a shipping cartonThe shipping carriers are entrusted to handle all parcels with care, and we apologize if any item arrived in an unsatisfactory conditionMs [redacted] previously notified us that she is returning these items We agree that there was a promotion for a free spa pillow with the purchase of any health/beauty product at the time Ms [redacted] placed the orderThis promotion was set to automatically issue the discount upon order checkout after both the health/beauty item and the spa pillow had been added to the "shopping cart." Our records indicate that the pillow was not added to the cartThe terms of this promotion also state that if the health/beauty product is returned but the pillow is kept, then the customer will be billed the regular priceWe did not send Ms [redacted] the pillow for the reason that she intended to return the health/beauty product Total customer satisfaction is a goal we strive daily to achieve, so we regret if we fell short of this mark with Ms [redacted] We appreciate her patience and understanding while worked to provide this response and resolution Sincerely, Vi [redacted] Executive Care Team VF/ah
Initial Business Response / [redacted] (1000, 6, 2015/11/25) */ CONFIDENTIAL COMMUNICATION November 25, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Our records indicate on July 23, Ms [redacted] purchased a Clean Spin Mop with Press Handle with a Year Service PlanOn November 13, Ms [redacted] requested the warranty information for the mopOn November 18, Ms [redacted] informed us the product was brokenWhile customer satisfaction is very important to us, we do require returns to be made in accordance with our Return Policy, which states: "We will grant exchange or issue a credit for full cash price within days of receiptAfter days, we will no longer grant an exchange or issue a refundShipping and handling charges are non refundableComputers, camcorders, video games, and generators: Fingerhut offers returns and exchanges through the 30-day home trial period for the full cash priceAfter that time we can no longer grant exchanges or accept returnsOther product concerns must be handled under the manufacturers' warrantySoftware and music CD's: May be returned for credit or refund only if in the original unopened packaging with the factory seal intactExchanges are permitted for the identical product only." As stated above when Ms [redacted] purchased the mop she also purchased a Year Service Plan which begins on July 26, This Service Plan is though NEW (National Extended Warranty), she may contact them at [redacted] Her warranty contract number is [redacted] For all concerns with the product we recommend Ms [redacted] contact the products manufacturer, Viatek Products, at [redacted] Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/KS Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/11/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I contacted manufacturer already and had to leave a message n no responsethe extended service plan company said they do not cover mops and I was sold a extended service plan errounsleyI placed the gentleman name in the original report I should ask finger hut for a refund on the extended warrant at this point I just want my mop exchanged with fingerhutmy credited back If this can't get fixed I will take further and I would choose not to do business with them anymore Final Business Response / [redacted] (4000, 10, 2015/12/07) */ CONFIDENTIAL COMMUNICATION December 3, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the further inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account As we have previously stated, Ms [redacted] will need to contact the manufacturer, Viatek Products, at [redacted] for all issues concerning the mop The warranty she purchased with her product begins on July 26, with NEW (National Extended Warranty)Until that date, Ms [redacted] will need to contact Viatek Products We have provided Ms [redacted] with all the information we have availableFingerhut considers this matter closed Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/KS
I am rejecting this response because: To Whom it May Concern, the enclosed attachment will show despite company's assertion account is closed the online page reflects current available spending creditI wish account to be currently closed with NEW closure letter sent & reported to all credit bureausSincerely, [redacted] ____________________________________________________________ The Unusual Link Between Alzheimer's and Coconut Oil (Watch) Memory Repair Protocol http://thirdpartyoffers.juno.com/TGL3131/5a399c7fbd9841c7e2052st04vuc
CONFIDENTIAL COMMUNICATION December 29, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Ms [redacted] indicates she made a payment on our website on November 27, and realized on November 29, that two payments of $were taken in errorMs [redacted] contacted us the same day and requested to speak to a supervisorMs [redacted] states over the course of a two week period she contacted us several times requesting to speak to a supervisor and was never able to speak to a supervisor and never received a call back from a supervisorMs [redacted] is requesting credit for the inconvenience she has experienced and for the overdraft fee she states she incurred and contact from a supervisor or manager regarding this issue Our records indicate on November 9, Ms [redacted] set up a scheduled payment on our website to be processed on November 27, in the amount of $On November 25, Ms [redacted] set up another scheduled payment on our website to be processed on November 27, in the amount of $ On November 29, Ms [redacted] contacted our Customer Service Department and advised two payments were processed in errorMs [redacted] requested to speak with a supervisor and as no supervisor was available at the time, the agent transferred Ms [redacted] to a supervisor’s voicemailMs [redacted] called back immediately and spoke with another agent and advised them of the duplicate payment issueThe agent referred Ms***’ concern to our Payment Research Team and requested a refund to be sentThe refund was processed on November 30, Please understand, since Ms [redacted] made the payment using her checking account and not a debit card, the refund typically takes 10-business days to process through Ms***’ bank account We have no record of Ms [redacted] requesting to speak to a supervisor again until December 12, and December 15, On December 19, a supervisor attempted to contact Ms [redacted] and left a message requesting Ms [redacted] to contact us backWe sincerely apologize Ms [redacted] did not receive a call back from a supervisor in a timely manner As there was no cancellation requested for either scheduled payment and since both scheduled payments were set up on our website by Ms***, no reimbursement will be issued for the overdraft fee If Ms [redacted] has further questions she may contact Customer Service at ###-###-####, Monday – Friday, 8:AM – 8:PM CT Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/bw
I am rejecting this response because: As of today my account still show a credit balance of 3,at the Fingerhut siteI even received a letter a few days ago stating I had creditI will never do business with them againI am trying to clean up my credit reportI am years old and I don't have time to play games I played enough when I was youngSome people never stop Thank you, Mary [redacted]
I am rejecting this response because: Where did they get the information to open the account? I did not apply What police department would I file a report with? Where is my signature? They need to provide proof that I opened the account I never ordered anything Where was is it sent? I never received anything They did tell me that an item was returned Where did they send the credit? That is who they should be going after I want this off of my credit report and the debt removed from my name in any way
CONFIDENTIAL COMMUNICATION March 24, 2016 # [redacted] RevDex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] , [redacted] Dear Ms. [redacted] , I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. We have thoroughly reviewed the information we received from Ms. [redacted] regarding the image of the safe that was displayed in error with a description for the Werner 4’ Step Ladder. Please understand that, with respect to situations like Ms. [redacted] ’s, we reserve certain rights and protections. These can be found on the homepage of our website, under “terms of use” under the section titled “Correction of Errors and Inaccuracies; Limitations on Quantity; Returns; Risk of Loss: which states in part: The information on this Site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. Regrettably we are unable to honor errors of this nature. As stated previously, the ad error was corrected after Ms. [redacted] contacted us. A postage paid label has already been sent to return the Werner 4’ Step Ladder. Please allow up to ten days for the return to be received. When the return is received and processed Ms. [redacted] will receive full credit for the Step Ladder. We sincerely apologize for any inconvenience caused by the ad error. Thank you for allowing us to explain and assist. Sincerely, Vi [redacted] Executive Care Team VF/bw Tell us why here...
I am rejecting this response because: This is not trueAll of the jewelry sent to my address was returned promptly after receivingI have tried several times to work this out with the other company but have been unsuccessfulThe recording is not me, I requested several times for someone to allow me to hear it with them but they refuseThe fact that you are the company that I am doing business with, you are the one that I am holding responsibleI have been a long time great standing customer and will not accept anything less than a refund of all of the charges and interest from that companyI will not pay the unauthorized charges, I am willing to take the negative hit on my creditI am not threatening you and truly wish to work it out as smoothly as possibleI will be payoff all of the items that I have outstanding, which is roughly $The rest of the $balance is that company and interestMy request is not unreasonableI have spent way too much time with this situationI am very satisfied as a customer, I have more than referred family members that belong to your company, when I leave so will theyYou guys are brushing fraud right under the rug as if it is a practice of your companyIt is simply sickening
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Thank you for taking care of the issues that were addressedI do need to mention that the customer service that was received from the general customer service lines were completely unprofessional and unsatisfactoryThe agents were rude, spoke over us, yelled at us and refused to let us speak to a supervisorAlso, I did see that you mentioned that the account was noted on 9/for our complaintWe had been calling every other day since 9/and were promised, by the agents, that my account would be noted about the missing partsThis is upsetting to read that there were more lies that were given in this ordealI can not say that I will be using your company in the future due to this whole messThe fact that the agents were trying to charge me for an item that clearly was part of the description, does not sit well with meThey had offer to sell us the heater for a "discounted rate" from $to $50, plus shipping and handlingit's just not right Sincerely, [redacted]
Attn: [redacted] ? Re: Case Number [redacted] ? Dear [redacted] ,? In reply to Nicholas R***' response to the above referenced case, I am attaching letters that? were sent to Credit Adjustment BoardWe severed our business relationship with Credit? Adjustment Board on April 17, At that time, the agreement between [redacted] and Credit? Adjustment Board dated August , 2014, became voidThe funds collected that Nicholas? R [redacted] claims he earned a fee on were collected in October, November, and December 2015,? after we stopped using Credit Adjustment Board services.? Please see the attached correspondence.?
CONFIDENTIAL COMMUNICATION May 3, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – ***, [redacted] Dear Ms [redacted] , I am writing in response to the further inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Advantage Credit AccountWhile we understand Mr***’s frustration regarding the remaining balance on his account, our return policy is listed in our catalogs and on our website and states in part: Computers, tablets, e-readers, camcorders, digital cameras, electronic game systems, air conditioners, holiday decorations, heaters and generators have to be returned within daysOur Customer Service agent provided a postage paid return label for Mr [redacted] to return the damaged computer when we were notified of the Mr***’s concern as a courtesyThe postage paid label was mailed on March 15, The return of the computer was not received until April 18, As stated previously, Mr***’s billing statement cycled on February 13, with a minimum payment due by March 9, Mr [redacted] is responsible for any payments due on his account prior to the return being received and any charges remaining on his account after the return has been received and creditedBy the time we received the return of the damaged computer, three monthly billing statements had already been sent to Mr***The balance remaining on Mr***’s account is his responsibilityAs Mr [redacted] remained obligated to make at least the minimum amount due, and because no payments were received, we cannot remove the past due payment history that has been reported to the credit agenciesIt is a violation of the Fair Credit Reporting Act to knowingly report inaccurate information to these agenciesAs we have provided Mr [redacted] with all the information available to us, we respectfully consider this matter closedThank you for allowing us to explainSincerely, Vi [redacted] Executive Care Team VF/bw
CONFIDENTIAL COMMUNICATION August 5, Revdex.com of Minnesota # [redacted] Attn: [redacted] SRiver Ridge CirBurnsville, MN Re: Case # [redacted] – ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding her WebBank/Fingerhut Advantage Credit Account payment history Ms [redacted] disputes that her account had been days delinquent—as was reported by us to the credit bureaus—because she states her “payments were consistently made,” Ms***’s proposed satisfactory resolution would be to refunded her part of the payment for her car seat in consideration of this error Our records confirm that Ms***’s balance was paid in full with her $payment received on July 16, That balance was entirely related to her March 6, order of a Graco Nautilus 3-in-Car Seat Records show we received on-time payments from Ms [redacted] until her June 9, due date when no payment was receivedMs***’s monthly statement for her billing cycle ending June 13, was sent on the same date to the email on file of [redacted] @gmailIt reflected a minimum payment due of $by July 9, as it included the $still owing from June plus July’s new amount due of $ Records show we received Ms***’s $payment on June 13, 2016, however as stated above, the 13th is the billing cycle close datePlease be advised that the closing date is the final day within the billing cycle, and payments received on that date are applied to the payment due that month—not the following monthAs a result, Ms***’s $payment did not satisfy July’s payment as it had been made while still within June’s billing cycle When no payment was received by the July 9, due date, a $late fee was assessed We have decided to make an one-time exception to our standard policy as a courtesy and have credited the late feeA refund check for $has been sent to the address provided on the inquiry of [redacted] Anthony NM 88021, and Ms [redacted] should allow up to days from this response for it to arriveIn addition, an update request has been sent to the credit bureaus to remove the 30-day late paymentPlease allow up to days from this response for the update to process and reflect on Ms***’s credit files Thank you for allowing us to explainSincerely, Vi ***Executive Care Team VF/ah
Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ CONFIDENTIAL COMMUNICATION October 19, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] Jr, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] Jrregarding a WebBank/Fingerhut Advantage Credit Account Per the Account Terms and Conditions to which Mr [redacted] has agreed, "We may increase or reduce your credit limit, or suspend or terminate your Account at any time without causeWe will provide notice to you to the extent applicable by law." Any reduction, increase, or other change to the account's credit limit is the result of ongoing systematic monitoring of the account activity dataThis information may pertain to the customer's Fingerhut Account as well as their credit history as a whole Customers who show an overall strong performance with respect to credit may notice their Fingerhut Account has been given a credit line increase, either temporary or permanentBy placing an order or orders on their credit account during the time their temporary increase is in effect, the customer's regular credit limit is given a permanent increase matching the amount of the order(s), to a round dollar figureIf no orders are place within the applicable time frame, the temporary increase expires and the regular credit limit is restored In regards to Mr [redacted] 's concern that the credit increases may lower his credit score, unfortunately, credit reporting agencies do not reveal the exact details and inner-workings of their scoring systemsWhat is known are the basic components and attributes of a credit file that are influential determinants of the overall credit ratingIf our temporary credit increase would have any impact in this regard, it would be in relation to the "credit utilization" (also known as debt-to-credit-limit ratio), which is the percentage of available credit that has been borrowed While we feel this process does not have any long-term, unreasonable impact on our customers' credit ratings, we respect and accommodate customer requests to opt out of credit increases Our records indicate that Mr [redacted] 's credit was increased to $on June 3, On August 17, Mr [redacted] requested to opt out of temporary credit line increasesThis request could not be processed as Fingerhut requires customer's specify both temporary and permanent increases be frozen After another account review, Mr [redacted] was given an additional temporary increase on September 3, Mr [redacted] notified Fingerhut on September 10, that he no longer wanted any credit increases on the accountThis request was processed on September 23, and his credit limit was frozen at $ Per Mr [redacted] 's request, his WebBank/Fingerhut Advantage Credit Account was closed on September 27, We trust this explanation will meet Mr [redacted] 's expectations, and would like to apologize for any confusion this may have caused him Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/KS
CONFIDENTIAL COMMUNICATION March 2, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the further inquiry we received from your office on behalf of Ms [redacted] regarding a PayCheck Direct Account Ms [redacted] states it does not state refunds will be processed in the form of a mailed checkShe would like to know why it took so long for her refund to process PayCheck Direct’s policy is to mail a paper check if there is a credit balance on an accountOn our website under Returns and Exchanges, it states, “We will issue credit to your account for the purchase price, less shipping and handlingA refund check will be mailed if you have a credit balance on your account.” We received a refund request in the letter we received from Ms [redacted] on February 9, A check in the amount of $was mailed on February 22, Records indicate Ms [redacted] was advised of the day hold related to the ACH payment, and that it would take between and days after that date for the refund to be processed and mailed If Ms [redacted] has any additional questions she may contact PayCheck Direct Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/ks
CONFIDENTIAL COMMUNICATION September 22,... 2016 RevDex.com of Minnesota # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] , [redacted] Dear Ms. [redacted] , I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted] , regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states that he did not receive the power washer he ordered on August 14, 2016. He contacted us via email on August 22, 2016 and we responded back asking if he wanted the item replaced or credited, and he advised he would like the item replaced. His inquiry also states that we ordered the wrong item to be resent to him, an Xbox charger pack. Mr. [redacted] says that when he called us to advise we’d ordered the wrong item, the agent advised she would need to credit the original power washer and recharge his account for the replacement order. Our findings, after researching Mr. [redacted] ’s account, are in alignment with what he states occurred. He contacted us to advise he did not receive the power washer, and an incorrect replacement was sent to him. We apologize that the incorrect item was sent to Mr. [redacted] . On August 29th, 2016, a no charge order was placed for the Sun Joe 2030 PSI Pressure Washer. Tracking indicates it was delivered on September 1, 2016. We have issued credit for the second Xbox charger pack, since we sent it to Mr. [redacted] in error. He may keep the merchandise at no cost. As a courtesy, we are also sending Mr. [redacted] a discount coupon, under separate cover, for $20.00 that he may use on a future order. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
I am rejecting this response because: If you look at the documentation Fingerhut sent with there response,they have on the application with a social security number [redacted] and this isn't my SS numberMy last four number are *** And they stated an account was open on Novmber 23, in their reponse to Revdex.com on April and Julybut what they reported to the credit bureau they have account date open November 1, by FDCR law this account must be deleted cause is not mine and company is reporting incorrect and contradication information
I am rejecting this response because: When I made phone call to Fingerhut, the lady told me that I needed to call back the same number I just called for the hold on accountThey are telling me it's for a phone number, when the account shows my correct number and an address that I've never lived atI have cancelled the accountAnd the company states that it can report good or bad credit to the credit agencies, however I have spoken with several Revdex.com's and attorneysThe company can not report good credit standing if cancelled,(even if they want) to ruin someone's good creditAs for a gift card to fix the situationI don't want their buisness, Reviews SPEAK for themselvesI know that my reviews are out there already!!!
Initial Business Response / [redacted] (1000, 5, 2015/10/30) */ CONFIDENTIAL COMMUNICATION October 30, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Ms [redacted] is a valued customer and we regret any difficulty she experienced with us relating to the payment issue outlined in the inquiryAll agents are accountable to meet our professional standards, and we apologize if these were not always lived up to with Ms [redacted] Our records confirm that Ms [redacted] 's payment referenced in the inquiry and made through her Bill Pay provider was received here on October 20, However, there was a delay in processing the payment due to being submitted with Ms [redacted] 's 10-digit Customer ID number instead of her 16-digit Account NumberOn October 22, we were able to match up and post the payment to Ms [redacted] 's accountOnce this processing was completed, the correct payment date was indicated by back-dating it to the received date of October 20, As a reminder, customers using a Bill Pay service to remit payments to us are required to provide their 16-digit WebBank/Fingerhut credit account number We appreciate Ms [redacted] making a second, separate payment on her due date of October 22, while we finished processing the bill pay paymentOur records show her bank put a stop payment on the second payment, likely after Ms [redacted] confirmed the bill pay payment had posted to her accountAlthough the stop payment resulted in a return payment fee being assessed, we have already credited it back to the account given the special circumstances involvedThe credit will reflect on Ms [redacted] 's next monthly statement for her records Thank you for allowing us to assist and explain Sincerely, Vi [redacted] Executive Care Team VF/ah Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/12) */
Records indicate Ms [redacted] purchased a HP Stream 11.6" HD 4GB Windows Laptop Computer on February 3, On April 3, Ms [redacted] contacted Fingerhut stating she would like to return the merchandiseDue to the length of time that has passed since the purchase date Fingerhut would unable to accept the return as they require returns to be made in accordance with their return policyWe encourage Ms [redacted] to contact the manufacturer, HP, at ###-###-####, for assistance with the product
Initial Business Response / [redacted] (1000, 5, 2015/12/10) */ CONFIDENTIAL COMMUNICATION December 9, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Ms [redacted] is a valued customer and we regret any difficulty she experienced as a result of the issues stated in the inquiryHer report of receiving unsatisfactory service is upsetting, as all agents are accountable to meet our professional standardsAdditionally, a good faith effort must be made to connect customers with a supervisor upon request or, if unavailable, to refer it for a callback, preferably within hours Our investigation confirms an order was placed on November 19, via the Fingerhut website consisting of multiple items totaling $Our records indicate that the SPT Wand Massager was a vendor-supplied itemOn these types of items, we cannot guarantee the type of shipping packaging that is used for items sent directly by the vendorThe records further show that all three pairs of the Adidas Shoes were shipped from one of our fulfillment centers and should have arrived packed in a shipping cartonThe shipping carriers are entrusted to handle all parcels with care, and we apologize if any item arrived in an unsatisfactory conditionMs [redacted] previously notified us that she is returning these items We agree that there was a promotion for a free spa pillow with the purchase of any health/beauty product at the time Ms [redacted] placed the orderThis promotion was set to automatically issue the discount upon order checkout after both the health/beauty item and the spa pillow had been added to the "shopping cart." Our records indicate that the pillow was not added to the cartThe terms of this promotion also state that if the health/beauty product is returned but the pillow is kept, then the customer will be billed the regular priceWe did not send Ms [redacted] the pillow for the reason that she intended to return the health/beauty product Total customer satisfaction is a goal we strive daily to achieve, so we regret if we fell short of this mark with Ms [redacted] We appreciate her patience and understanding while worked to provide this response and resolution Sincerely, Vi [redacted] Executive Care Team VF/ah
Initial Business Response / [redacted] (1000, 6, 2015/11/25) */ CONFIDENTIAL COMMUNICATION November 25, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Our records indicate on July 23, Ms [redacted] purchased a Clean Spin Mop with Press Handle with a Year Service PlanOn November 13, Ms [redacted] requested the warranty information for the mopOn November 18, Ms [redacted] informed us the product was brokenWhile customer satisfaction is very important to us, we do require returns to be made in accordance with our Return Policy, which states: "We will grant exchange or issue a credit for full cash price within days of receiptAfter days, we will no longer grant an exchange or issue a refundShipping and handling charges are non refundableComputers, camcorders, video games, and generators: Fingerhut offers returns and exchanges through the 30-day home trial period for the full cash priceAfter that time we can no longer grant exchanges or accept returnsOther product concerns must be handled under the manufacturers' warrantySoftware and music CD's: May be returned for credit or refund only if in the original unopened packaging with the factory seal intactExchanges are permitted for the identical product only." As stated above when Ms [redacted] purchased the mop she also purchased a Year Service Plan which begins on July 26, This Service Plan is though NEW (National Extended Warranty), she may contact them at [redacted] Her warranty contract number is [redacted] For all concerns with the product we recommend Ms [redacted] contact the products manufacturer, Viatek Products, at [redacted] Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/KS Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/11/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I contacted manufacturer already and had to leave a message n no responsethe extended service plan company said they do not cover mops and I was sold a extended service plan errounsleyI placed the gentleman name in the original report I should ask finger hut for a refund on the extended warrant at this point I just want my mop exchanged with fingerhutmy credited back If this can't get fixed I will take further and I would choose not to do business with them anymore Final Business Response / [redacted] (4000, 10, 2015/12/07) */ CONFIDENTIAL COMMUNICATION December 3, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the further inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account As we have previously stated, Ms [redacted] will need to contact the manufacturer, Viatek Products, at [redacted] for all issues concerning the mop The warranty she purchased with her product begins on July 26, with NEW (National Extended Warranty)Until that date, Ms [redacted] will need to contact Viatek Products We have provided Ms [redacted] with all the information we have availableFingerhut considers this matter closed Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/KS
I am rejecting this response because: To Whom it May Concern, the enclosed attachment will show despite company's assertion account is closed the online page reflects current available spending creditI wish account to be currently closed with NEW closure letter sent & reported to all credit bureausSincerely, [redacted] ____________________________________________________________ The Unusual Link Between Alzheimer's and Coconut Oil (Watch) Memory Repair Protocol http://thirdpartyoffers.juno.com/TGL3131/5a399c7fbd9841c7e2052st04vuc
CONFIDENTIAL COMMUNICATION December 29, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Ms [redacted] indicates she made a payment on our website on November 27, and realized on November 29, that two payments of $were taken in errorMs [redacted] contacted us the same day and requested to speak to a supervisorMs [redacted] states over the course of a two week period she contacted us several times requesting to speak to a supervisor and was never able to speak to a supervisor and never received a call back from a supervisorMs [redacted] is requesting credit for the inconvenience she has experienced and for the overdraft fee she states she incurred and contact from a supervisor or manager regarding this issue Our records indicate on November 9, Ms [redacted] set up a scheduled payment on our website to be processed on November 27, in the amount of $On November 25, Ms [redacted] set up another scheduled payment on our website to be processed on November 27, in the amount of $ On November 29, Ms [redacted] contacted our Customer Service Department and advised two payments were processed in errorMs [redacted] requested to speak with a supervisor and as no supervisor was available at the time, the agent transferred Ms [redacted] to a supervisor’s voicemailMs [redacted] called back immediately and spoke with another agent and advised them of the duplicate payment issueThe agent referred Ms***’ concern to our Payment Research Team and requested a refund to be sentThe refund was processed on November 30, Please understand, since Ms [redacted] made the payment using her checking account and not a debit card, the refund typically takes 10-business days to process through Ms***’ bank account We have no record of Ms [redacted] requesting to speak to a supervisor again until December 12, and December 15, On December 19, a supervisor attempted to contact Ms [redacted] and left a message requesting Ms [redacted] to contact us backWe sincerely apologize Ms [redacted] did not receive a call back from a supervisor in a timely manner As there was no cancellation requested for either scheduled payment and since both scheduled payments were set up on our website by Ms***, no reimbursement will be issued for the overdraft fee If Ms [redacted] has further questions she may contact Customer Service at ###-###-####, Monday – Friday, 8:AM – 8:PM CT Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/bw
I am rejecting this response because: As of today my account still show a credit balance of 3,at the Fingerhut siteI even received a letter a few days ago stating I had creditI will never do business with them againI am trying to clean up my credit reportI am years old and I don't have time to play games I played enough when I was youngSome people never stop Thank you, Mary [redacted]
I am rejecting this response because: Where did they get the information to open the account? I did not apply What police department would I file a report with? Where is my signature? They need to provide proof that I opened the account I never ordered anything Where was is it sent? I never received anything They did tell me that an item was returned Where did they send the credit? That is who they should be going after I want this off of my credit report and the debt removed from my name in any way
CONFIDENTIAL COMMUNICATION March 24, 2016 # [redacted] RevDex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] , [redacted] Dear Ms. [redacted] , I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. We have thoroughly reviewed the information we received from Ms. [redacted] regarding the image of the safe that was displayed in error with a description for the Werner 4’ Step Ladder. Please understand that, with respect to situations like Ms. [redacted] ’s, we reserve certain rights and protections. These can be found on the homepage of our website, under “terms of use” under the section titled “Correction of Errors and Inaccuracies; Limitations on Quantity; Returns; Risk of Loss: which states in part: The information on this Site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. Regrettably we are unable to honor errors of this nature. As stated previously, the ad error was corrected after Ms. [redacted] contacted us. A postage paid label has already been sent to return the Werner 4’ Step Ladder. Please allow up to ten days for the return to be received. When the return is received and processed Ms. [redacted] will receive full credit for the Step Ladder. We sincerely apologize for any inconvenience caused by the ad error. Thank you for allowing us to explain and assist. Sincerely, Vi [redacted] Executive Care Team VF/bw Tell us why here...
I am rejecting this response because: This is not trueAll of the jewelry sent to my address was returned promptly after receivingI have tried several times to work this out with the other company but have been unsuccessfulThe recording is not me, I requested several times for someone to allow me to hear it with them but they refuseThe fact that you are the company that I am doing business with, you are the one that I am holding responsibleI have been a long time great standing customer and will not accept anything less than a refund of all of the charges and interest from that companyI will not pay the unauthorized charges, I am willing to take the negative hit on my creditI am not threatening you and truly wish to work it out as smoothly as possibleI will be payoff all of the items that I have outstanding, which is roughly $The rest of the $balance is that company and interestMy request is not unreasonableI have spent way too much time with this situationI am very satisfied as a customer, I have more than referred family members that belong to your company, when I leave so will theyYou guys are brushing fraud right under the rug as if it is a practice of your companyIt is simply sickening
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Thank you for taking care of the issues that were addressedI do need to mention that the customer service that was received from the general customer service lines were completely unprofessional and unsatisfactoryThe agents were rude, spoke over us, yelled at us and refused to let us speak to a supervisorAlso, I did see that you mentioned that the account was noted on 9/for our complaintWe had been calling every other day since 9/and were promised, by the agents, that my account would be noted about the missing partsThis is upsetting to read that there were more lies that were given in this ordealI can not say that I will be using your company in the future due to this whole messThe fact that the agents were trying to charge me for an item that clearly was part of the description, does not sit well with meThey had offer to sell us the heater for a "discounted rate" from $to $50, plus shipping and handlingit's just not right Sincerely, [redacted]
Dear [redacted] ***,We resent written notice to [redacted] on 3-12-and 3-18- We have the same address as you haveThanks Nick
Attn: [redacted] ? Re: Case Number [redacted] ? Dear [redacted] ,? In reply to Nicholas R***' response to the above referenced case, I am attaching letters that? were sent to Credit Adjustment BoardWe severed our business relationship with Credit? Adjustment Board on April 17, At that time, the agreement between [redacted] and Credit? Adjustment Board dated August , 2014, became voidThe funds collected that Nicholas? R [redacted] claims he earned a fee on were collected in October, November, and December 2015,? after we stopped using Credit Adjustment Board services.? Please see the attached correspondence.?
CONFIDENTIAL COMMUNICATION May 3, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – ***, [redacted] Dear Ms [redacted] , I am writing in response to the further inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Advantage Credit AccountWhile we understand Mr***’s frustration regarding the remaining balance on his account, our return policy is listed in our catalogs and on our website and states in part: Computers, tablets, e-readers, camcorders, digital cameras, electronic game systems, air conditioners, holiday decorations, heaters and generators have to be returned within daysOur Customer Service agent provided a postage paid return label for Mr [redacted] to return the damaged computer when we were notified of the Mr***’s concern as a courtesyThe postage paid label was mailed on March 15, The return of the computer was not received until April 18, As stated previously, Mr***’s billing statement cycled on February 13, with a minimum payment due by March 9, Mr [redacted] is responsible for any payments due on his account prior to the return being received and any charges remaining on his account after the return has been received and creditedBy the time we received the return of the damaged computer, three monthly billing statements had already been sent to Mr***The balance remaining on Mr***’s account is his responsibilityAs Mr [redacted] remained obligated to make at least the minimum amount due, and because no payments were received, we cannot remove the past due payment history that has been reported to the credit agenciesIt is a violation of the Fair Credit Reporting Act to knowingly report inaccurate information to these agenciesAs we have provided Mr [redacted] with all the information available to us, we respectfully consider this matter closedThank you for allowing us to explainSincerely, Vi [redacted] Executive Care Team VF/bw
CONFIDENTIAL COMMUNICATION August 5, Revdex.com of Minnesota # [redacted] Attn: [redacted] SRiver Ridge CirBurnsville, MN Re: Case # [redacted] – ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding her WebBank/Fingerhut Advantage Credit Account payment history Ms [redacted] disputes that her account had been days delinquent—as was reported by us to the credit bureaus—because she states her “payments were consistently made,” Ms***’s proposed satisfactory resolution would be to refunded her part of the payment for her car seat in consideration of this error Our records confirm that Ms***’s balance was paid in full with her $payment received on July 16, That balance was entirely related to her March 6, order of a Graco Nautilus 3-in-Car Seat Records show we received on-time payments from Ms [redacted] until her June 9, due date when no payment was receivedMs***’s monthly statement for her billing cycle ending June 13, was sent on the same date to the email on file of [redacted] @gmailIt reflected a minimum payment due of $by July 9, as it included the $still owing from June plus July’s new amount due of $ Records show we received Ms***’s $payment on June 13, 2016, however as stated above, the 13th is the billing cycle close datePlease be advised that the closing date is the final day within the billing cycle, and payments received on that date are applied to the payment due that month—not the following monthAs a result, Ms***’s $payment did not satisfy July’s payment as it had been made while still within June’s billing cycle When no payment was received by the July 9, due date, a $late fee was assessed We have decided to make an one-time exception to our standard policy as a courtesy and have credited the late feeA refund check for $has been sent to the address provided on the inquiry of [redacted] Anthony NM 88021, and Ms [redacted] should allow up to days from this response for it to arriveIn addition, an update request has been sent to the credit bureaus to remove the 30-day late paymentPlease allow up to days from this response for the update to process and reflect on Ms***’s credit files Thank you for allowing us to explainSincerely, Vi ***Executive Care Team VF/ah
Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ CONFIDENTIAL COMMUNICATION October 19, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] Jr, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] Jrregarding a WebBank/Fingerhut Advantage Credit Account Per the Account Terms and Conditions to which Mr [redacted] has agreed, "We may increase or reduce your credit limit, or suspend or terminate your Account at any time without causeWe will provide notice to you to the extent applicable by law." Any reduction, increase, or other change to the account's credit limit is the result of ongoing systematic monitoring of the account activity dataThis information may pertain to the customer's Fingerhut Account as well as their credit history as a whole Customers who show an overall strong performance with respect to credit may notice their Fingerhut Account has been given a credit line increase, either temporary or permanentBy placing an order or orders on their credit account during the time their temporary increase is in effect, the customer's regular credit limit is given a permanent increase matching the amount of the order(s), to a round dollar figureIf no orders are place within the applicable time frame, the temporary increase expires and the regular credit limit is restored In regards to Mr [redacted] 's concern that the credit increases may lower his credit score, unfortunately, credit reporting agencies do not reveal the exact details and inner-workings of their scoring systemsWhat is known are the basic components and attributes of a credit file that are influential determinants of the overall credit ratingIf our temporary credit increase would have any impact in this regard, it would be in relation to the "credit utilization" (also known as debt-to-credit-limit ratio), which is the percentage of available credit that has been borrowed While we feel this process does not have any long-term, unreasonable impact on our customers' credit ratings, we respect and accommodate customer requests to opt out of credit increases Our records indicate that Mr [redacted] 's credit was increased to $on June 3, On August 17, Mr [redacted] requested to opt out of temporary credit line increasesThis request could not be processed as Fingerhut requires customer's specify both temporary and permanent increases be frozen After another account review, Mr [redacted] was given an additional temporary increase on September 3, Mr [redacted] notified Fingerhut on September 10, that he no longer wanted any credit increases on the accountThis request was processed on September 23, and his credit limit was frozen at $ Per Mr [redacted] 's request, his WebBank/Fingerhut Advantage Credit Account was closed on September 27, We trust this explanation will meet Mr [redacted] 's expectations, and would like to apologize for any confusion this may have caused him Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/KS
CONFIDENTIAL COMMUNICATION March 2, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the further inquiry we received from your office on behalf of Ms [redacted] regarding a PayCheck Direct Account Ms [redacted] states it does not state refunds will be processed in the form of a mailed checkShe would like to know why it took so long for her refund to process PayCheck Direct’s policy is to mail a paper check if there is a credit balance on an accountOn our website under Returns and Exchanges, it states, “We will issue credit to your account for the purchase price, less shipping and handlingA refund check will be mailed if you have a credit balance on your account.” We received a refund request in the letter we received from Ms [redacted] on February 9, A check in the amount of $was mailed on February 22, Records indicate Ms [redacted] was advised of the day hold related to the ACH payment, and that it would take between and days after that date for the refund to be processed and mailed If Ms [redacted] has any additional questions she may contact PayCheck Direct Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/ks
CONFIDENTIAL COMMUNICATION September 22,... 2016 RevDex.com of Minnesota # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] , [redacted] Dear Ms. [redacted] , I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted] , regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states that he did not receive the power washer he ordered on August 14, 2016. He contacted us via email on August 22, 2016 and we responded back asking if he wanted the item replaced or credited, and he advised he would like the item replaced. His inquiry also states that we ordered the wrong item to be resent to him, an Xbox charger pack. Mr. [redacted] says that when he called us to advise we’d ordered the wrong item, the agent advised she would need to credit the original power washer and recharge his account for the replacement order. Our findings, after researching Mr. [redacted] ’s account, are in alignment with what he states occurred. He contacted us to advise he did not receive the power washer, and an incorrect replacement was sent to him. We apologize that the incorrect item was sent to Mr. [redacted] . On August 29th, 2016, a no charge order was placed for the Sun Joe 2030 PSI Pressure Washer. Tracking indicates it was delivered on September 1, 2016. We have issued credit for the second Xbox charger pack, since we sent it to Mr. [redacted] in error. He may keep the merchandise at no cost. As a courtesy, we are also sending Mr. [redacted] a discount coupon, under separate cover, for $20.00 that he may use on a future order. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw