CONFIDENTIAL COMMUNICATION August 12, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] Dear Ms [redacted] , I am writing in response to the further inquiry we received from Ms [redacted] Ms [redacted] disagrees with our position, explained in detail in the previous response, to not refund the $down paymentShe states it contradicts a letter from April 5, we sent indicating we would return the $down payment to her, which she can fax to us as proof We agree a letter was sent to Ms [redacted] on April 5, 2016, however, that letter did not indicate that the $down payment would be refunded to herIt notified that, although Ms [redacted] had not “graduated” to a revolving account, she could try the FreshStart program again by placing a new order using the same accountWe have no record of any other letters being sent Ms [redacted] around that dateMs [redacted] may fax us the letter she is referencing at ###-###-####, Attn: Executive Care Group At this time our position remains unchanged, as we were within our rights to apply that $as payment for the non-refundable shipping and handling charge Ms [redacted] was responsible for per our return policyOnce we receive and review the letter in question, we can consider her request for a refund and will notify Ms [redacted] directly of our decision Thank you for allowing us to explainSincerely, Vi [redacted] Executive Care Team VF/ah
CONFIDENTIAL COMMUNICATION June 1, Better Business Bureau of Minnesota # [redacted] Attn: [redacted] S River Ridge CircleBurnsville, MN Re: Case # [redacted] – ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Advantage Credit AccountPlease see attached letter(s) of response as it exceeds the 2,max character count
I am rejecting this response because: March 10th is when I placed the orderI did not receive the item until sometime between March 22nd - 29thAt the time I purchased the item the policy for personalized items was stated as days after the date it was deliveredMy first two attempts to return the item were deniedMy third attempt during mid June was accepted and then denied upon receiving the itemI only wore the necklace twice and stored it in the original box
I am rejecting this response because I brought a brand new phone that I can only utilize 15-20% of functions, due to no fault of my ownI have to take responsibility for the money I owe under my credit report but who is taking responsibility for the type of (faulty) product I was sold - and now stuck with? : See attachment for further description of "Faulty" and why a warranty Company can not help me
CONFIDENTIAL COMMUNICATION September 27, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account In Ms [redacted] ’s inquiry she indicates that when she contacted us regarding her disability and loss of work, we requested she provide more information and upon supplying us with the additional information we advised her that she did not start her SafeLine coverage until after she was injuredMs [redacted] is requesting her account to be cleared, collection efforts to stop, an apology and for her credit report to be updated Our records indicate Ms [redacted] enrolled in SafeLine Plus Account Protection at the time the credit application was completed on our website on December 5, Ms [redacted] would have received terms and conditions for her SafeLine Plus Account Protection plan, sent out the following day separately from her credit account terms and conditions The monthly fee for the SafeLine Plus plan is $per $of the total balance of the WebBank/Fingerhut Credit Account at the end of each monthly billing cycle SafeLine Plus is a program designed to assist the customer in making their payments should the customer experience a covered event such as unemployment, disability, a major life event, or a change in primary residence impacting the account holder When a benefit application is received and approved, the plan will cover the current minimum payment due on a customer’s credit account during a covered event for to months, depending on the benefit For some benefit events, like death or foreclosure, SafeLine Plus will waive the entire balance as of the date of the event (up to the assigned credit limit) providing all conditions are met In November of 2013, Ms [redacted] would also have received updated terms and conditions for the program when additional benefit events were added to the program According to our records Ms [redacted] contacted our SafeLine Services team via our website on February 4, to initiate a disability benefit which she indicated began on September 8, On February 5, the disability benefit form was mailed to Ms [redacted] at the address we have on file for her of [redacted] New Bern, NCOn March 18, another disability benefit form was mailed to the same addressWe have no record of receiving the completed benefit form from Ms [redacted] and as a result, on May 6, the disability benefit initiation was closed and a letter was mailed advising Ms [redacted] of the benefit initiation closure On May 16, Ms [redacted] initiated the care for sick family member benefitOn May 18, the benefit form was mailed to the address we have on file for Ms [redacted] After receiving no response from Ms [redacted] , another benefit form was sent on June 29, On August 17, the benefit initiation was closed since we did not receive the completed benefit form from Ms [redacted] On September 11, one of the benefit forms we sent to Ms [redacted] was returned to us and marked as undeliverable by the post officeOn September 17, SafeLine Services attempted to reach Ms [redacted] by phone to verify the mailing addressA voicemail message was left at the phone number we have on file for Ms [redacted] requesting her to contact us back to verify the mailing addressWe have no record of Ms [redacted] contacting us to verify the mailing address Additionally, on October 8, 2015, Ms [redacted] attempted to initiate a disability benefit onlineMs [redacted] entered the date of disability as July 23, Per the SafeLine Plus terms and conditions, it is the customer’s responsibility to contact SafeLine Services within one year of the date the disability initially occurredThe Disability benefit was denied since the date Ms [redacted] filed the benefit occurred beyond the one year requirement Please understand we attempted to contact Ms [redacted] several times regarding her benefits without any responseMs [redacted] ’s SafeLine Plus Account Protection has been in a suspended status since October 23, Due to severe delinquency, Ms [redacted] ’s WebBank/Fingerhut Advantage Credit Account was charged off on April 21, and then sold to Jefferson Capital on June 1, Jefferson Capital will mail a notice within days of the account purchase For any further assistance Ms [redacted] should need regarding this debt, she should contact Jefferson Capital at ###-###-#### Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/bw
CONFIDENTIAL COMMUNICATION April 17, Better Business Bureau of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Advantage Credit Account In Mr***’s complaint, he states he never authorized the pull of his credit report for pre-screeningMr [redacted] states we have hurt his credit report due to this, and that he has opted out and has made many attempts to contact usMr [redacted] would like the pre-screened offers to stop After reviewing Mr***’s account, we can confirm an inquiry was completed on his credit bureau reportThe inquiry Mr [redacted] is referring to is a “prescreen inquiry” which is generated when we are reviewing opportunities to make an offer for credit to a prospective customer, such as Mr***This type of inquiry will stay on Mr***’s credit file for months, but does not affect his credit score, as it is considered a promotional inquiry only In regards to Mr [redacted] stating he has opted out, please be advised that we do adhere to the regulations that would prevent us from submitting a pre-screen inquiry on Mr***’s credit bureau report if he had opted out before we submitted the inquiryIf Mr [redacted] has not yet opted out of such inquiries, he may do so by contacting the credit reporting agencies at 1-888-5OPT-OUT If Mr [redacted] has any further questions or concerns, he may contact our Customer Service Department at ###-###-####, between the hours of 8:am and 8:pm, Central Time, Monday-Friday Thank you for allowing us to explainSincerely, Vi [redacted] Executive Care Team VF/ah
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Thank You Revdex.com after being told many times I didn't qualify for an account with them it has been solved and I was approved for a new account now
I am rejecting this response because: Consumer stated they have not received a call from the businessConsumer stated they have left multiple voicemails on the phone number provided and have not received a call back
CONFIDENTIAL COMMUNICATION December 8, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Mr [redacted] states he purchased a comforter set from Fingerhut on November 13, He states he attempted to contact Fingerhut when he received the wrong itemMr [redacted] stresses he was charged twice for the itemHe would like to have his account credited correctly for this item Our records indicate Mr [redacted] purchased an alcove Flutter 6-PcComforter Set + Free Sheet Set – Twin on November 13, He contacted Fingerhut on November 28, stating he received the wrong itemOn this same day a prepaid postage label was mailed to Mr [redacted] His account was also credited $for the wrong item being shipped A new order for the alcove Flutter 6-PcComforter Set + Free Sheet Set – Twin was placed on November 28, Our records indicate this order was delivered to Mr [redacted] ’s address on December 6, At this time the price of the item remained the same amount of $69.99, but the shipping and handling was $The price difference of $was credited on December 8, Fingerhut’s goal is to provide professional customer service in all interactions and our representatives are trained accordinglyWe apologize if we have fallen short of your expectations We are confident Mr [redacted] will find this resolution satisfactory, however if he has any additional questions he may contact Fingerhut Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/ks
CONFIDENTIAL COMMUNICATION March 25, Revdex.com or Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Ms [redacted] Case #: [redacted] Dear Ms [redacted] , We are writing in response to an inquiry received from your office on behalf of Ms [redacted] regarding a recurring charge that has been billed to her American Express CardIn Ms [redacted] ’s complaint, she states that she discovered a recurring charge for a monthly fee of $on her American Express Card She contacted Norm Thompson by phone and was advised the reoccurring charges were from the Norm Thompson Rewards Program Ms [redacted] ’s desired resolution is to receive information when these charges began and refund of these chargesAfter Ms [redacted] placed her December 31, order for the Blueberry Robe and Teal Twinset Cardigan, she was presented with an opportunity to accept a membership in Norm Thompson Rewards for a full days This offer included receiving, in the form of a gift code number, $off her next Norm Thompson purchase She was not obligated to accept the membership offer and her Norm Thompson purchase was not contingent upon accepting the offerThe representative taking her order is required to inform all customers of the program terms before asking them if they would like to accept it Any customer who is interested in the offer is asked to enter the last four digits of their telephone number on their telephone key pad to confirm their acceptance It is explained to the customer that after the first days, the membership will automatically continue for a membership fee of $per month, billed by us as Norm Thompson Rewards to the same credit card, unless she asked to be canceled from the program Cancellation may be made at any time with no further obligation As of December 1, 2015, our Norm Thompson Rewards Program was discontinued Ms [redacted] is not currently being billed for this discontinued program and will not be billed for the program in the futureMs [redacted] ’s complaint advises that American Express has refunded months of charges ($134.85) Per her request, a full credit has been issued to her American Express Credit Card ending in 1018, in the amount of $ This credit is made up of one activation charge of $1.95, and monthly charges of $eachIf Ms [redacted] has any further questions or concerns, she may contact Customer Service at ###-###-#### Their hours are Monday - Friday 7:am – 4:pm Eastern Standard TimeThank you for allowing us to explainSincerely, Brandi [redacted] Executive Care Team
CONFIDENTIAL COMMUNICATION June 5, # [redacted] Revdex.com of MinnesotaAttn: [redacted] S River Ridge CircleBurnsville, MN Re: Case # [redacted] – ***, [redacted] Dear Ms [redacted] , I am writing in response to the further inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut FreshStart AccountMs [redacted] states she has sent the documents we have requested to complete our investigation into her claim of Unauthorized Use/Identity TheftMs [redacted] is again requesting us to investigate her accountWe take Identity Theft/Unauthorized Account Use very seriously and as such a resolution of this matter requires that certain measures and due diligence be takenTo date we have not received the required police reportAt the bottom of the Identity Theft Report Ms [redacted] completed it states: “Use this form to prove to businesses and credit bureaus that you have submitted an identity theft report to law enforcementSome businesses might request that you also file a report with your local police.” As previously stated without a copy of the police report requested, no additional handling will be completedMs [redacted] may fax a copy of the report to our Fraud Department at ###-###-#### or by email to [email protected], or by mail to [redacted] **StCloud, MNIf Ms [redacted] has further questions she may contact our Fraud Department at ###-###-####, Monday – Friday, 8:AM – 6:PM CTThank you for allowing us to explain Sincerely, Vi ***Executive Care TeamVF/bw
I am writing in response to the inquiry received regarding a WebBank/Gettington Credit Account for MsKatherine Pie.Ms Pie details quality concerns with the furniture she recently received, in particular “the material under the sofa and loveseat were torn, and the staples are loose on the sofa.” She states she received no prior communication from the shipping carrier with respect to delivery arrangements, and that the carrier left the “furniture sitting outside for quite a few hours” until she was able to find someone to move it into her homeShe requests our consideration for an account credit given these issues.Our investigation confirms an order was placed on August 7, which included an Ashley Julson Sofa, an Ashley Julson Loveseat, and an Ashley Rocker/Recliner Pilot Freight Services delivered the three items to MsPie on August 16, per the collective tracking number, Please note that the following disclaimer was prominently displayed on the product description web page for each item: “Cannot ship outside the contiguous States or APO/FPOThis item is delivered to the curbThe delivery company will call you to arrange a delivery time and offer other services (like in-home delivery), if availableThis item may not be eligible for free shipping promotions.” With respect to MsPie’s assertion of not being contacted by the carrier, their tracking information log notes reflect they “Left Message” on August 15, at 6:p.mlocal time, and at 9:pmon the same date shows “Appointment Scheduled”—indicating delivery arrangements had in fact been made Additionally, we entrust the carrier with secure transport and delivery of all goods, including ensuring no damages occur in that timeMsPie’s description suggests minor impacts to the sofa and loveseat likely due to transport/handlingWe have issued a 15% discount to the merchandise price of each furniture item as a one-time courtesy to MsPieThese credits, totaling $202.80, have been applied to her account and will reflect on an upcoming monthly statement for her records We sincerely apologize for any difficulty or other inconvenience MsPie may have experienced as a result, but trust the measures we have taken will meet her expectations of a satisfactory resolutionThank you for allowing us to assist and explain Sincerely, Vi FinchExecutive Care Team VF/ah Vi Finch Executive Care Team VF/ah
CONFIDENTIAL COMMUNICATION March 17, Revdex.com of Minnesota Attn: [redacted] SRiver Ridge Circle Burnsville, MN Re: [redacted] Case #: [redacted] Dear Ms [redacted] , I am writing in response to an inquiry received from your office on behalf of Mr [redacted] regarding his WebBank/Fingerhut Credit Account Mr [redacted] states that he closed his WeBank/Fingerhut in August 2015, but is still being charged interestMr [redacted] requests that his account be closed so that no further fees accrueAdditionally, he disputes the debt owed and asks that it be credited According to our records, an application for credit was processed online May 30, The name and address on the application is the same one provided when contacting us regarding this issue The first order was placed on June 9, for a Skechers Men's Brice - Oden Low BootThe merchandise was shipped by UPS to the address provided on the application According to our records, Mr [redacted] purchased $1,in merchandise between May 25, and June 28, Three of the orders were purchased with deferred billingWhen the deferred billing on the purchases expired, the minimum due increased from $a month to 5% of the balance which was reflected on Mr [redacted] 's monthly statements Based on Mr [redacted] 's previous request, his account was closed on August 21, Any outstanding balance will continue to accrue interest and Mr [redacted] may be assessed late fees and his account is still subject to the original terms and conditions of the agreement According to our records, monthly payments were received and processed on time until September No payments were recevied in September, October or November When a payment is not received by the due date, the minimum monthly payment amount due the next month will be higher and will continue to be higher until the correct minimum amount due is receivedAdditionally, we may charge a late fee and interest charges will accrue on the balance owedOur Payment Department may phone our customers with payment reminders when a payment is not received by the due date On November 23, Mr [redacted] agreed to a nine month reduced payment plan for $a month starting on December 2, with reduced interest (14.9%) and no late fees According to our records, Mr [redacted] made three payments for $on December 2, 2015, January 3, and February 2, The balance on the account went from $2,on November 22, to $2,as of March 17, No payment was received for March 2, as the scheduled payment was declined by Mr [redacted] 's bankThe remaining scheduled payments were disabled Mr [redacted] may contact our Billing Department at [redacted] to reschedule the remaining payments for the payment planTheir hours are 7:00am to 9:00pm Monday through Thursday; 7:00am to 6:00pm Friday; and 7:00am to noon Saturday Central Standard Time An account review on March 16, 2016, confirmed that Equifax, Experian and Trans Union are reporting Mr [redacted] 's account accurately as "closed at customer's request" and "Paying under a Partial Payment agreement." The delinquencies for October, November and December and January and February are accurate We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reportingPlease reference the Reporting and Monitoring section of our terms and conditions that was included in Mr [redacted] 's Welcome PacketIt states: "If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies." Conversely, accounts that are in good standing will be reported as well Per Mr [redacted] 's request, we have revoked consent to call on the phone numbers currently associated with his account ( [redacted] , [redacted] )If Mr [redacted] would like to cease all further communication regarding his account, he may request that a Cease and Desist be placed on his account If Mr [redacted] wishes to cease further communication on the account, a written cease and desist request may be faxed to [redacted] or mailed to [redacted] ***, StCloud, MN, Mr [redacted] may also contact our Billing Department at [redacted] Please note, if a cease and desist status is placed on Mr [redacted] 's account, no further call attempts will be made or written communication sent, unless notified in writing rescinding the cease and desistA monthly statement will continue to be mailed Instructions for filing a formal billing dispute are on the back of Mr [redacted] 's monthly billing statement Thank you for the opportunity to explain Sincerely, Kari [redacted] Executive Care Team KD/lg
CONFIDENTIAL COMMUNICATION March 18, Revdex.com of Minnesota # [redacted] Attn: [redacted] Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to further inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Ms [redacted] states she is being harassed for late fees which were applied to her account Late fees are applied to customers' accounts when a payment is made past the due date or is less than the minimum amount dueRepresentatives from our Payment Department call customers who are showing past due on their account, to remind them that a payment was due and to assist customers in bringing the account back into a current status Our records indicate a minimum payment of $was due by January 20, and when it was not received, a late fee of $was applied Ms [redacted] 's January 24, billing statement indicated a minimum payment of $due by February 20, with $of this amount past dueWe did received payments of $on February 3, and $on February 17, 2016, totaling $prior to the due date of February 20, However, A payment of $was due by February 20, and when this payment amount was not received by this date, a late fee of $was applied Our records also indicate that two late fee credits were issued in the amounts of $and $to Ms [redacted] 's account on March 1, These will show as late fee adjustments in the transaction portion of Ms [redacted] 's next statement At this time, we currently show a minimum due of $due by March 24, with $of this amount past dueMr [redacted] may make a payment on our website, www.fingerhut.com or by calling our Customer Service Department at [redacted] , Monday through Friday from 8:00am to 8:00pm, Central Time Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/jm
CONFIDENTIAL COMMUNICATION May 3, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Advantage Credit AccountOur records indicate Mr [redacted] purchased a Dirt Devil Power Reach Multi Cyclonic Vacuum on June 24, Mr [redacted] did not purchase a service plan with the vacuumDue to the length of time that has passed we are unable to accept this item as a return as we require returns to be made in accordance to our return policy which states: “We will grant exchange or issue a credit for full cash price within days of receiptAfter days, we will no longer grant an exchange or issue a refundShipping and handling charges are nonrefundableComputers, camcorders, video games, and generators: Fingerhut offers returns and exchanges through the 30-day home trial period for the full cash priceAfter that time we can no longer grant exchanges or accept returnsOther product concerns must be handled under the manufacturers’ warrantySoftware and music CD’s: May be returned for credit or refund only if in the original unopened packaging with the factory seal intactExchanges are permitted for the identical product only.” At this time all product concerns must be handled under the products manufacturer, Dirt DevilMr [redacted] may contact them at ###-###-####On June 16, Mr [redacted] purchased an Earthwise 14" Corded Electric Lawn Mower with a Year Service PlanMr [redacted] contacted Fingerhut on December 7, stating the lawn mower was not working properlyDue to the length of time we are unable to accept this item as a return All product concerns must be handled under the products manufacturer, Earthwise/American Lawn Mower CompanyThey can be reached at ###-###-#### 7:30AM-4:30PM Eastern Standard TimeMr [redacted] also purchased a Year Service PlanThis plan begins on June 17, This plan is through NEW (National Extended Warranty)They can be contacted at ###-###-####His warranty contract number is FHD[redacted] Thank you for allowing us to explainSincerely, Vi [redacted] Executive Care Team VF/KS
CONFIDENTIAL COMMUNICATION February 23, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a PayCheck Direct Account Ms [redacted] states she cancelled an order when she would not be receiving the merchandise before ChristmasShe states she has contacted PayCheck Direct but has not received a refund from the canceled orderMs [redacted] would like to have her payment in the amount of $refunded Our records indicate Ms [redacted] placed an order for a McLeland Design 4" Gel Memory Foam Topper – King, a George Foreman sqinIndoor/Outdoor Grill, an XBOX One Dragon Ball Xenoverse, and a Ginsu Koden Series 14-PcCutlery Set on December 7, The payment in the amount of $on December 7, was successfully processedAs we have stated in a previous letter, Ms [redacted] ’s order was canceled on December 14, A refund for the payment of $was mailed on February 22, Ms [redacted] should allow 7-business days to receive this refund If Ms [redacted] has any additional questions she may contact PayCheck Direct Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/ks
I am rejecting this response because:They claim they are willing to help but refuse to accept any payment arrangementsI will definitely recommend that nobody ever open an account with them
I am rejecting this response because: You must have typed the account number in wrong and put the payment credit to the wrong person I do not have a [redacted] in my business, I do not have a [redacted] on my account I sent in proof of cashed payment with the name [redacted] on it There is no way it could have been sent to someone who does not exist on my account, so they would not be on my bill.And I do not appreciate being on a speaker phone with your company and hearing someone at your company saying who cares about my account Correct your error, credit my account properly, stop damaging my credit, and do the right thing
CONFIDENTIAL COMMUNICATION November 25, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Ms [redacted] states she ordered merchandise from Fingerhut in October that she did not receiveShe states the merchandise was delivered to the incorrect addressShe completed and returned the affidavit Fingerhut requested, but she has not been credited for the merchandiseMs [redacted] would like to be credited for the merchandise she did not receive Our records indicate Ms [redacted] purchased a 14K Gold 3.5mm Semi-Solid 24" Figaro Chain on October 21, She contacted Fingerhut on November 2, stating she did not receive the merchandiseWhen a customer states they have not received ordered merchandise, Fingerhut has certain policies and procedures in place in order to conduct an investigation On November 2, a legal affidavit was mailed to Ms [redacted] Within this letter it stated due to the monetary value of the merchandise a police report would also be required We received the completed affidavit on November 14, 2016, however there was no police report received at that time with the affidavit and a letter of denial was mailed to Ms [redacted] To date we have not received the requested police report As we understand the severity and urgency of this situation, Ms [redacted] may fax the related police report to ###-###-####, Attn: Kristina or mail the document to [redacted] StCloud, MN If Ms [redacted] is unable to provide a police report, she may supply the name of the agency, officer’s name, badge number, and the case number Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/ks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me PROVIDED all parts have been doneThe place we are at right now is I have sent the camera back and am now waiting to have the amount credited to my accountAlso I have a concern over a conflict between this response (that the postage has been prepaid to return so it will be at no cost to me) and the paper on the prepaid postage (it says that once it arrived that I will be billed a certain amount based on the weight)Could you look into this?
CONFIDENTIAL COMMUNICATION August 12, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] Dear Ms [redacted] , I am writing in response to the further inquiry we received from Ms [redacted] Ms [redacted] disagrees with our position, explained in detail in the previous response, to not refund the $down paymentShe states it contradicts a letter from April 5, we sent indicating we would return the $down payment to her, which she can fax to us as proof We agree a letter was sent to Ms [redacted] on April 5, 2016, however, that letter did not indicate that the $down payment would be refunded to herIt notified that, although Ms [redacted] had not “graduated” to a revolving account, she could try the FreshStart program again by placing a new order using the same accountWe have no record of any other letters being sent Ms [redacted] around that dateMs [redacted] may fax us the letter she is referencing at ###-###-####, Attn: Executive Care Group At this time our position remains unchanged, as we were within our rights to apply that $as payment for the non-refundable shipping and handling charge Ms [redacted] was responsible for per our return policyOnce we receive and review the letter in question, we can consider her request for a refund and will notify Ms [redacted] directly of our decision Thank you for allowing us to explainSincerely, Vi [redacted] Executive Care Team VF/ah
CONFIDENTIAL COMMUNICATION June 1, Better Business Bureau of Minnesota # [redacted] Attn: [redacted] S River Ridge CircleBurnsville, MN Re: Case # [redacted] – ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Advantage Credit AccountPlease see attached letter(s) of response as it exceeds the 2,max character count
I am rejecting this response because: March 10th is when I placed the orderI did not receive the item until sometime between March 22nd - 29thAt the time I purchased the item the policy for personalized items was stated as days after the date it was deliveredMy first two attempts to return the item were deniedMy third attempt during mid June was accepted and then denied upon receiving the itemI only wore the necklace twice and stored it in the original box
I am rejecting this response because I brought a brand new phone that I can only utilize 15-20% of functions, due to no fault of my ownI have to take responsibility for the money I owe under my credit report but who is taking responsibility for the type of (faulty) product I was sold - and now stuck with? : See attachment for further description of "Faulty" and why a warranty Company can not help me
CONFIDENTIAL COMMUNICATION September 27, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account In Ms [redacted] ’s inquiry she indicates that when she contacted us regarding her disability and loss of work, we requested she provide more information and upon supplying us with the additional information we advised her that she did not start her SafeLine coverage until after she was injuredMs [redacted] is requesting her account to be cleared, collection efforts to stop, an apology and for her credit report to be updated Our records indicate Ms [redacted] enrolled in SafeLine Plus Account Protection at the time the credit application was completed on our website on December 5, Ms [redacted] would have received terms and conditions for her SafeLine Plus Account Protection plan, sent out the following day separately from her credit account terms and conditions The monthly fee for the SafeLine Plus plan is $per $of the total balance of the WebBank/Fingerhut Credit Account at the end of each monthly billing cycle SafeLine Plus is a program designed to assist the customer in making their payments should the customer experience a covered event such as unemployment, disability, a major life event, or a change in primary residence impacting the account holder When a benefit application is received and approved, the plan will cover the current minimum payment due on a customer’s credit account during a covered event for to months, depending on the benefit For some benefit events, like death or foreclosure, SafeLine Plus will waive the entire balance as of the date of the event (up to the assigned credit limit) providing all conditions are met In November of 2013, Ms [redacted] would also have received updated terms and conditions for the program when additional benefit events were added to the program According to our records Ms [redacted] contacted our SafeLine Services team via our website on February 4, to initiate a disability benefit which she indicated began on September 8, On February 5, the disability benefit form was mailed to Ms [redacted] at the address we have on file for her of [redacted] New Bern, NCOn March 18, another disability benefit form was mailed to the same addressWe have no record of receiving the completed benefit form from Ms [redacted] and as a result, on May 6, the disability benefit initiation was closed and a letter was mailed advising Ms [redacted] of the benefit initiation closure On May 16, Ms [redacted] initiated the care for sick family member benefitOn May 18, the benefit form was mailed to the address we have on file for Ms [redacted] After receiving no response from Ms [redacted] , another benefit form was sent on June 29, On August 17, the benefit initiation was closed since we did not receive the completed benefit form from Ms [redacted] On September 11, one of the benefit forms we sent to Ms [redacted] was returned to us and marked as undeliverable by the post officeOn September 17, SafeLine Services attempted to reach Ms [redacted] by phone to verify the mailing addressA voicemail message was left at the phone number we have on file for Ms [redacted] requesting her to contact us back to verify the mailing addressWe have no record of Ms [redacted] contacting us to verify the mailing address Additionally, on October 8, 2015, Ms [redacted] attempted to initiate a disability benefit onlineMs [redacted] entered the date of disability as July 23, Per the SafeLine Plus terms and conditions, it is the customer’s responsibility to contact SafeLine Services within one year of the date the disability initially occurredThe Disability benefit was denied since the date Ms [redacted] filed the benefit occurred beyond the one year requirement Please understand we attempted to contact Ms [redacted] several times regarding her benefits without any responseMs [redacted] ’s SafeLine Plus Account Protection has been in a suspended status since October 23, Due to severe delinquency, Ms [redacted] ’s WebBank/Fingerhut Advantage Credit Account was charged off on April 21, and then sold to Jefferson Capital on June 1, Jefferson Capital will mail a notice within days of the account purchase For any further assistance Ms [redacted] should need regarding this debt, she should contact Jefferson Capital at ###-###-#### Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/bw
CONFIDENTIAL COMMUNICATION April 17, Better Business Bureau of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Advantage Credit Account In Mr***’s complaint, he states he never authorized the pull of his credit report for pre-screeningMr [redacted] states we have hurt his credit report due to this, and that he has opted out and has made many attempts to contact usMr [redacted] would like the pre-screened offers to stop After reviewing Mr***’s account, we can confirm an inquiry was completed on his credit bureau reportThe inquiry Mr [redacted] is referring to is a “prescreen inquiry” which is generated when we are reviewing opportunities to make an offer for credit to a prospective customer, such as Mr***This type of inquiry will stay on Mr***’s credit file for months, but does not affect his credit score, as it is considered a promotional inquiry only In regards to Mr [redacted] stating he has opted out, please be advised that we do adhere to the regulations that would prevent us from submitting a pre-screen inquiry on Mr***’s credit bureau report if he had opted out before we submitted the inquiryIf Mr [redacted] has not yet opted out of such inquiries, he may do so by contacting the credit reporting agencies at 1-888-5OPT-OUT If Mr [redacted] has any further questions or concerns, he may contact our Customer Service Department at ###-###-####, between the hours of 8:am and 8:pm, Central Time, Monday-Friday Thank you for allowing us to explainSincerely, Vi [redacted] Executive Care Team VF/ah
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Thank You Revdex.com after being told many times I didn't qualify for an account with them it has been solved and I was approved for a new account now
I am rejecting this response because: Consumer stated they have not received a call from the businessConsumer stated they have left multiple voicemails on the phone number provided and have not received a call back
CONFIDENTIAL COMMUNICATION December 8, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Mr [redacted] states he purchased a comforter set from Fingerhut on November 13, He states he attempted to contact Fingerhut when he received the wrong itemMr [redacted] stresses he was charged twice for the itemHe would like to have his account credited correctly for this item Our records indicate Mr [redacted] purchased an alcove Flutter 6-PcComforter Set + Free Sheet Set – Twin on November 13, He contacted Fingerhut on November 28, stating he received the wrong itemOn this same day a prepaid postage label was mailed to Mr [redacted] His account was also credited $for the wrong item being shipped A new order for the alcove Flutter 6-PcComforter Set + Free Sheet Set – Twin was placed on November 28, Our records indicate this order was delivered to Mr [redacted] ’s address on December 6, At this time the price of the item remained the same amount of $69.99, but the shipping and handling was $The price difference of $was credited on December 8, Fingerhut’s goal is to provide professional customer service in all interactions and our representatives are trained accordinglyWe apologize if we have fallen short of your expectations We are confident Mr [redacted] will find this resolution satisfactory, however if he has any additional questions he may contact Fingerhut Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/ks
CONFIDENTIAL COMMUNICATION March 25, Revdex.com or Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Ms [redacted] Case #: [redacted] Dear Ms [redacted] , We are writing in response to an inquiry received from your office on behalf of Ms [redacted] regarding a recurring charge that has been billed to her American Express CardIn Ms [redacted] ’s complaint, she states that she discovered a recurring charge for a monthly fee of $on her American Express Card She contacted Norm Thompson by phone and was advised the reoccurring charges were from the Norm Thompson Rewards Program Ms [redacted] ’s desired resolution is to receive information when these charges began and refund of these chargesAfter Ms [redacted] placed her December 31, order for the Blueberry Robe and Teal Twinset Cardigan, she was presented with an opportunity to accept a membership in Norm Thompson Rewards for a full days This offer included receiving, in the form of a gift code number, $off her next Norm Thompson purchase She was not obligated to accept the membership offer and her Norm Thompson purchase was not contingent upon accepting the offerThe representative taking her order is required to inform all customers of the program terms before asking them if they would like to accept it Any customer who is interested in the offer is asked to enter the last four digits of their telephone number on their telephone key pad to confirm their acceptance It is explained to the customer that after the first days, the membership will automatically continue for a membership fee of $per month, billed by us as Norm Thompson Rewards to the same credit card, unless she asked to be canceled from the program Cancellation may be made at any time with no further obligation As of December 1, 2015, our Norm Thompson Rewards Program was discontinued Ms [redacted] is not currently being billed for this discontinued program and will not be billed for the program in the futureMs [redacted] ’s complaint advises that American Express has refunded months of charges ($134.85) Per her request, a full credit has been issued to her American Express Credit Card ending in 1018, in the amount of $ This credit is made up of one activation charge of $1.95, and monthly charges of $eachIf Ms [redacted] has any further questions or concerns, she may contact Customer Service at ###-###-#### Their hours are Monday - Friday 7:am – 4:pm Eastern Standard TimeThank you for allowing us to explainSincerely, Brandi [redacted] Executive Care Team
CONFIDENTIAL COMMUNICATION June 5, # [redacted] Revdex.com of MinnesotaAttn: [redacted] S River Ridge CircleBurnsville, MN Re: Case # [redacted] – ***, [redacted] Dear Ms [redacted] , I am writing in response to the further inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut FreshStart AccountMs [redacted] states she has sent the documents we have requested to complete our investigation into her claim of Unauthorized Use/Identity TheftMs [redacted] is again requesting us to investigate her accountWe take Identity Theft/Unauthorized Account Use very seriously and as such a resolution of this matter requires that certain measures and due diligence be takenTo date we have not received the required police reportAt the bottom of the Identity Theft Report Ms [redacted] completed it states: “Use this form to prove to businesses and credit bureaus that you have submitted an identity theft report to law enforcementSome businesses might request that you also file a report with your local police.” As previously stated without a copy of the police report requested, no additional handling will be completedMs [redacted] may fax a copy of the report to our Fraud Department at ###-###-#### or by email to [email protected], or by mail to [redacted] **StCloud, MNIf Ms [redacted] has further questions she may contact our Fraud Department at ###-###-####, Monday – Friday, 8:AM – 6:PM CTThank you for allowing us to explain Sincerely, Vi ***Executive Care TeamVF/bw
I am writing in response to the inquiry received regarding a WebBank/Gettington Credit Account for MsKatherine Pie.Ms Pie details quality concerns with the furniture she recently received, in particular “the material under the sofa and loveseat were torn, and the staples are loose on the sofa.” She states she received no prior communication from the shipping carrier with respect to delivery arrangements, and that the carrier left the “furniture sitting outside for quite a few hours” until she was able to find someone to move it into her homeShe requests our consideration for an account credit given these issues.Our investigation confirms an order was placed on August 7, which included an Ashley Julson Sofa, an Ashley Julson Loveseat, and an Ashley Rocker/Recliner Pilot Freight Services delivered the three items to MsPie on August 16, per the collective tracking number, Please note that the following disclaimer was prominently displayed on the product description web page for each item: “Cannot ship outside the contiguous States or APO/FPOThis item is delivered to the curbThe delivery company will call you to arrange a delivery time and offer other services (like in-home delivery), if availableThis item may not be eligible for free shipping promotions.” With respect to MsPie’s assertion of not being contacted by the carrier, their tracking information log notes reflect they “Left Message” on August 15, at 6:p.mlocal time, and at 9:pmon the same date shows “Appointment Scheduled”—indicating delivery arrangements had in fact been made Additionally, we entrust the carrier with secure transport and delivery of all goods, including ensuring no damages occur in that timeMsPie’s description suggests minor impacts to the sofa and loveseat likely due to transport/handlingWe have issued a 15% discount to the merchandise price of each furniture item as a one-time courtesy to MsPieThese credits, totaling $202.80, have been applied to her account and will reflect on an upcoming monthly statement for her records We sincerely apologize for any difficulty or other inconvenience MsPie may have experienced as a result, but trust the measures we have taken will meet her expectations of a satisfactory resolutionThank you for allowing us to assist and explain Sincerely, Vi FinchExecutive Care Team VF/ah Vi Finch Executive Care Team VF/ah
CONFIDENTIAL COMMUNICATION March 17, Revdex.com of Minnesota Attn: [redacted] SRiver Ridge Circle Burnsville, MN Re: [redacted] Case #: [redacted] Dear Ms [redacted] , I am writing in response to an inquiry received from your office on behalf of Mr [redacted] regarding his WebBank/Fingerhut Credit Account Mr [redacted] states that he closed his WeBank/Fingerhut in August 2015, but is still being charged interestMr [redacted] requests that his account be closed so that no further fees accrueAdditionally, he disputes the debt owed and asks that it be credited According to our records, an application for credit was processed online May 30, The name and address on the application is the same one provided when contacting us regarding this issue The first order was placed on June 9, for a Skechers Men's Brice - Oden Low BootThe merchandise was shipped by UPS to the address provided on the application According to our records, Mr [redacted] purchased $1,in merchandise between May 25, and June 28, Three of the orders were purchased with deferred billingWhen the deferred billing on the purchases expired, the minimum due increased from $a month to 5% of the balance which was reflected on Mr [redacted] 's monthly statements Based on Mr [redacted] 's previous request, his account was closed on August 21, Any outstanding balance will continue to accrue interest and Mr [redacted] may be assessed late fees and his account is still subject to the original terms and conditions of the agreement According to our records, monthly payments were received and processed on time until September No payments were recevied in September, October or November When a payment is not received by the due date, the minimum monthly payment amount due the next month will be higher and will continue to be higher until the correct minimum amount due is receivedAdditionally, we may charge a late fee and interest charges will accrue on the balance owedOur Payment Department may phone our customers with payment reminders when a payment is not received by the due date On November 23, Mr [redacted] agreed to a nine month reduced payment plan for $a month starting on December 2, with reduced interest (14.9%) and no late fees According to our records, Mr [redacted] made three payments for $on December 2, 2015, January 3, and February 2, The balance on the account went from $2,on November 22, to $2,as of March 17, No payment was received for March 2, as the scheduled payment was declined by Mr [redacted] 's bankThe remaining scheduled payments were disabled Mr [redacted] may contact our Billing Department at [redacted] to reschedule the remaining payments for the payment planTheir hours are 7:00am to 9:00pm Monday through Thursday; 7:00am to 6:00pm Friday; and 7:00am to noon Saturday Central Standard Time An account review on March 16, 2016, confirmed that Equifax, Experian and Trans Union are reporting Mr [redacted] 's account accurately as "closed at customer's request" and "Paying under a Partial Payment agreement." The delinquencies for October, November and December and January and February are accurate We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reportingPlease reference the Reporting and Monitoring section of our terms and conditions that was included in Mr [redacted] 's Welcome PacketIt states: "If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies." Conversely, accounts that are in good standing will be reported as well Per Mr [redacted] 's request, we have revoked consent to call on the phone numbers currently associated with his account ( [redacted] , [redacted] )If Mr [redacted] would like to cease all further communication regarding his account, he may request that a Cease and Desist be placed on his account If Mr [redacted] wishes to cease further communication on the account, a written cease and desist request may be faxed to [redacted] or mailed to [redacted] ***, StCloud, MN, Mr [redacted] may also contact our Billing Department at [redacted] Please note, if a cease and desist status is placed on Mr [redacted] 's account, no further call attempts will be made or written communication sent, unless notified in writing rescinding the cease and desistA monthly statement will continue to be mailed Instructions for filing a formal billing dispute are on the back of Mr [redacted] 's monthly billing statement Thank you for the opportunity to explain Sincerely, Kari [redacted] Executive Care Team KD/lg
CONFIDENTIAL COMMUNICATION March 18, Revdex.com of Minnesota # [redacted] Attn: [redacted] Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to further inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Ms [redacted] states she is being harassed for late fees which were applied to her account Late fees are applied to customers' accounts when a payment is made past the due date or is less than the minimum amount dueRepresentatives from our Payment Department call customers who are showing past due on their account, to remind them that a payment was due and to assist customers in bringing the account back into a current status Our records indicate a minimum payment of $was due by January 20, and when it was not received, a late fee of $was applied Ms [redacted] 's January 24, billing statement indicated a minimum payment of $due by February 20, with $of this amount past dueWe did received payments of $on February 3, and $on February 17, 2016, totaling $prior to the due date of February 20, However, A payment of $was due by February 20, and when this payment amount was not received by this date, a late fee of $was applied Our records also indicate that two late fee credits were issued in the amounts of $and $to Ms [redacted] 's account on March 1, These will show as late fee adjustments in the transaction portion of Ms [redacted] 's next statement At this time, we currently show a minimum due of $due by March 24, with $of this amount past dueMr [redacted] may make a payment on our website, www.fingerhut.com or by calling our Customer Service Department at [redacted] , Monday through Friday from 8:00am to 8:00pm, Central Time Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/jm
CONFIDENTIAL COMMUNICATION May 3, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Advantage Credit AccountOur records indicate Mr [redacted] purchased a Dirt Devil Power Reach Multi Cyclonic Vacuum on June 24, Mr [redacted] did not purchase a service plan with the vacuumDue to the length of time that has passed we are unable to accept this item as a return as we require returns to be made in accordance to our return policy which states: “We will grant exchange or issue a credit for full cash price within days of receiptAfter days, we will no longer grant an exchange or issue a refundShipping and handling charges are nonrefundableComputers, camcorders, video games, and generators: Fingerhut offers returns and exchanges through the 30-day home trial period for the full cash priceAfter that time we can no longer grant exchanges or accept returnsOther product concerns must be handled under the manufacturers’ warrantySoftware and music CD’s: May be returned for credit or refund only if in the original unopened packaging with the factory seal intactExchanges are permitted for the identical product only.” At this time all product concerns must be handled under the products manufacturer, Dirt DevilMr [redacted] may contact them at ###-###-####On June 16, Mr [redacted] purchased an Earthwise 14" Corded Electric Lawn Mower with a Year Service PlanMr [redacted] contacted Fingerhut on December 7, stating the lawn mower was not working properlyDue to the length of time we are unable to accept this item as a return All product concerns must be handled under the products manufacturer, Earthwise/American Lawn Mower CompanyThey can be reached at ###-###-#### 7:30AM-4:30PM Eastern Standard TimeMr [redacted] also purchased a Year Service PlanThis plan begins on June 17, This plan is through NEW (National Extended Warranty)They can be contacted at ###-###-####His warranty contract number is FHD[redacted] Thank you for allowing us to explainSincerely, Vi [redacted] Executive Care Team VF/KS
CONFIDENTIAL COMMUNICATION February 23, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a PayCheck Direct Account Ms [redacted] states she cancelled an order when she would not be receiving the merchandise before ChristmasShe states she has contacted PayCheck Direct but has not received a refund from the canceled orderMs [redacted] would like to have her payment in the amount of $refunded Our records indicate Ms [redacted] placed an order for a McLeland Design 4" Gel Memory Foam Topper – King, a George Foreman sqinIndoor/Outdoor Grill, an XBOX One Dragon Ball Xenoverse, and a Ginsu Koden Series 14-PcCutlery Set on December 7, The payment in the amount of $on December 7, was successfully processedAs we have stated in a previous letter, Ms [redacted] ’s order was canceled on December 14, A refund for the payment of $was mailed on February 22, Ms [redacted] should allow 7-business days to receive this refund If Ms [redacted] has any additional questions she may contact PayCheck Direct Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/ks
I am rejecting this response because:They claim they are willing to help but refuse to accept any payment arrangementsI will definitely recommend that nobody ever open an account with them
I am rejecting this response because: You must have typed the account number in wrong and put the payment credit to the wrong person I do not have a [redacted] in my business, I do not have a [redacted] on my account I sent in proof of cashed payment with the name [redacted] on it There is no way it could have been sent to someone who does not exist on my account, so they would not be on my bill.And I do not appreciate being on a speaker phone with your company and hearing someone at your company saying who cares about my account Correct your error, credit my account properly, stop damaging my credit, and do the right thing
CONFIDENTIAL COMMUNICATION November 25, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Ms [redacted] states she ordered merchandise from Fingerhut in October that she did not receiveShe states the merchandise was delivered to the incorrect addressShe completed and returned the affidavit Fingerhut requested, but she has not been credited for the merchandiseMs [redacted] would like to be credited for the merchandise she did not receive Our records indicate Ms [redacted] purchased a 14K Gold 3.5mm Semi-Solid 24" Figaro Chain on October 21, She contacted Fingerhut on November 2, stating she did not receive the merchandiseWhen a customer states they have not received ordered merchandise, Fingerhut has certain policies and procedures in place in order to conduct an investigation On November 2, a legal affidavit was mailed to Ms [redacted] Within this letter it stated due to the monetary value of the merchandise a police report would also be required We received the completed affidavit on November 14, 2016, however there was no police report received at that time with the affidavit and a letter of denial was mailed to Ms [redacted] To date we have not received the requested police report As we understand the severity and urgency of this situation, Ms [redacted] may fax the related police report to ###-###-####, Attn: Kristina or mail the document to [redacted] StCloud, MN If Ms [redacted] is unable to provide a police report, she may supply the name of the agency, officer’s name, badge number, and the case number Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/ks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me PROVIDED all parts have been doneThe place we are at right now is I have sent the camera back and am now waiting to have the amount credited to my accountAlso I have a concern over a conflict between this response (that the postage has been prepaid to return so it will be at no cost to me) and the paper on the prepaid postage (it says that once it arrived that I will be billed a certain amount based on the weight)Could you look into this?