Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Lea from Haband has contacted me and given me the invoice I have requested for months and told me that the late charges would be removedI have yet to receive a new invoice from Comenity Capital Bank and so the matter is NOT resolved yetHopefully soon, but it was all so unnecessary in the first place that I have my doubts
CONFIDENTIAL COMMUNICATION July 19, Revdex.com of Minnesota # [redacted] Attn: [redacted] SRiver Ridge CirBurnsville, MN Re: Case # [redacted] – ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry Mr [redacted] filed with your office disputing the WebBank/Gettington Credit Account in his name Mr [redacted] states he notified the account is fraudulent and he filed a police report, however, a letter he received stated no information was found for the accountMr [redacted] requests removal of the account from his credit reportingOtherwise, he would like the email address and phone number used to open the account, what was bought, the person it was shipped to, when it was received and if it was signed for at delivery, and the tracking information for the order(s)We take the privacy and protection of customer accounts very seriously and dedicate resources to identify, resolve and permanently correct issuesIn the interest of confidentiality, please find attached the full response for the consumer to reviewVi ***Executive Care TeamVF/ah
Initial Business Response / [redacted] (1000, 10, 2015/07/27) */ CONFIDENTIAL COMMUNICATION July 24, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Flex Credit Account Our investigation confirms that Mr [redacted] applied for a Fingerhut Flex account as financing for SGSamsung 40" 720p LED TV on June 9thWe processed that order on the 9th , processing the first payment as outlined in the terms and conditions and agreed to by the customerWe received and email from the customer requesting that we cancel the order as he stated that he was not aware that he was actually purchasing the TV, but instead just applying for the accountOn June 10th, the order was cancelled prior to any payment transactionOn June 16th we received a second order from Mr***, this time for an RCA 50" 1080p LED TV via the Fingerhut Flex websiteThe order was processed on June 18th, according to procedures and the next steps communicated to the customer via the website at the time of order Electronic Payment Authorization As a convenient method to make your down payment to Fingerhut ("Fingerhut"), and your Installment Loan Agreement payments due to WebBank ("WebBank"), under the Fingerhut FLEX Contract ("Contract"), you hereby authorize and direct Fingerhut and WebBank, respectively, to automatically withdraw funds from the bank ("Bank") account that you provided at the time that you entered into the Contract, in the amounts and according to such schedule necessary to remit the "Payment Amounts" described below to satisfy your payment obligations as they become due under the ContractYou authorize Bank to pay the Payment Amounts to Fingerhut and WebBank as specified in the ContractThis payment instruction will remain in effect, and electronic payments will continue, until the earlier of (a) when all amounts due under the Contract have been paid, or (b) if you revoke this authorization for electronic payment, then the date such revocation becomes effective You understand that if you revoke you authorization for automatic payments from your account, it may take several days for Fingerhut, WebBank and Bank to implement the change, and that authorized withdrawals from the Bank may occur prior to cancellation of the automatic bank deduction payment serviceYou also understand that if you revoke your authorization for automatic payments but fail to make payments through another method approved under the Contract, you could default in your Contract payment obligationsTo opt out, call us at 1(844)656-or write to Fingerhut FLEX, Ridgewood Rd, StCloud, MN The "Payment Amount" will be $ per payment dateHowever, the final scheduled payment amount may be reduced to the amount required to pay your Contract in fullIf there is any change in a payment amount, we will notify you at least days prior to the payment date All payments amounts that you make shall be applied by Fingerhut and WEBBANK first to earliest amounts due (or past due), unless otherwise required by applicable law By clicking "Yes, I agree to these conditions" you are signing this Electronic Payment Authorization with your digital signatureThis has the same force and effect as if you signed your name manually on a paper copy of this documentYou acknowledge that you have received a completed copy of this Electronic Payment Authorization and agree to all of its terms The first payment of $was processed on the 18th per the payment plan agreed to by the customerOn the 22nd of June, Mr [redacted] sent an email to the Fingerhut Flex Contact Center stating the "he did not authorize any transactions I told you to cancel this order completely we were just interested in seeing what the payment would be I am pursing this with Revdex.com as well as with credit union fraud." This email was sent as a reply from the cancel request dated June 9th (the 1st order)The Fingerhut Flex Customer Solutions Agent apologized and explained that we never received a cancel request for the second order, placed on June 16th, only for the order placed on June 9thThe Agent agreed to process the cancellation and to refund the initial payment made on the accountThe Agent advised the customer that there is a 10-day hold on ACH returns due to clearing times with the banks and that the refund would appear in his account within a couple days after the refund is processed After the 10-day hold, the refund was processed on June 29th Attached, please find the email communication welcoming the customer the program, the email confirming the payment schedule, the email confirming the account closure per Mr***'s request and the email confirming the refund had been processed Mr***'s money has been refunded and both of his accounts have been closed as per his requestsWe apologize for any inconvenience, but appreciate his understanding our position in this matter Thank you for allowing us to explain Sincerely, Fingerhut Flex Customer Service
I am rejecting this response because:The item was returned and they are the administrators of their own systemsThey can undo this intentional hit on my creditI was not renting broken merchandise, yet they want me to pay some sort of a rental fee or fee for broken stuffThis is ridiculousI know I will not do business with the con artists anymoreThe ONLY reason I accepted an account with them was to rebuild my credit, and now they are ruining it for me because they wanted some money out of their overpriced broken piece of junk PC.This is terrible business and unprofessional.This PC was literally $more than EVERY other store not owned by Bluestem GroupI even asked them to drop the price a little for meI didn't care to have the PC, then it came bent, dented, and scratched upThey are con artists who prey on people like meI had to file bankruptcy due to divorce and an ex-wife who refused to assist me in paying bills, then she got child support even though we had 50/custodyIn America, it doesn't matter what your reason isI had to file bankruptcy and now I have to depend on installment loans, payday loans, fingerhut type companies, and high interest credit cards JUST to rebuild my creditIt gives the consumer absolutely NO power because businesses can behave like fingerhutI made a poor choice in selecting them as a business I would work with, but forget thatI will only tarnish their name with the truthThey are a bunch of con-artists who take advantage of people
CONFIDENTIAL COMMUNICATIONMay 9, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge CircleBurnsville, MN 55337Re: Case # [redacted] – ***, [redacted] Dear Ms [redacted] ,I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Enclosed are a statement of account activity, credit application, Terms and Conditions, and an unordered merchandise affidavit.Mr [redacted] states that he found a fraudulent account with Fingerhut on his credit report that has been charged to its limit but no one had made payments Mr [redacted] states he contacted Fingerhut and informed them it was fraud but was told the account had been sold to a debt collectorWhen Mr [redacted] contacted the debt collector he was told there was a judgment against himMr [redacted] states he never applied for a Fingerhut account and was never sent correspondence from Fingerhut or the collection agencyMr [redacted] would like the account removed from his credit report Our records indicate that the account was opened in Mr***’s name via the web on June 21, using Mr***’s personal informationAn order was placed on June 24, for a Fujifilm FinePix 14MP/24X Digital Camera Package and delivered to [redacted] Fair Haven, NJ 07704.We did not receive any payments on this account Our records indicate that due to severe delinquency, Mr***’s WebBank/Fingerhut Advantage Credit Account was charged off on April 5, with a balance of $and sold to [redacted] on May 3, 2013.Unauthorized account sand activity is a serious matter, and we have certain procedures in place to assist those making this type of claimAs Mr [redacted] denies authorizing the account matching his name, we referred this matter to our Credit Risk Department for further review and they have determined that the billing and shipping address for the order listed above was the same address as on the application and was in fact associated with Mr [redacted] at the time the order was placedAdditionally the phone number on the application was also associated with Mr***With this information, we are not able to sufficiently prove a fraudulent account set upIf Mr [redacted] would like to pursue the matter further, he may complete an affidavit of unordered merchandiseWe have submitted this document with our response We would also need a copy of a police report filing the claim of identity theft.As we understand the severity and urgency of this situation, Mr [redacted] may fax the completed affidavit and related police report to ###-###-####, Attn: ChrisOnce received, we can further investigate this matterThank you for allowing us to explain.Sincerely,Vi ***Executive Care TeamVF/ca [redacted]
CONFIDENTIAL COMMUNICATION July 5, Revdex.com of Minnesota # [redacted] Attn: [redacted] SRiver Ridge CirBurnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a return item issue on her WebBank/Fingerhut Advantage Credit Account Ms [redacted] states she returned two items to us in the same box but received credit for only one itemShe has the return receipt showing a total weight of pounds ounces, which proves both items were returned as the one item initially credited did not weigh that much alone Our records confirm that on May 27, Ms [redacted] placed an order for a Slendertone 9-Pack GelPad Refills, a Slendertone AbsAbdominal Muscle Toner, and a Boost Mobile LG G Stylo 8GB Android SmartphoneOn June 15, 2016, our Returns Department noted her account that they received the gel pads as a return and credited the full merchandise price of $ In a further review of Ms [redacted] ’s account on June 28, 2016, a customer service representative was able to determine that the return of the abdominal toner was received on the same day as the gel padsOn the same date, they issued an account credit for the full merchandise price of $Please note that our return policy states, in part, “Shipping and handling charges are non-refundableReturn postage is the responsibility of the customer.” As a result, the shipping/handling charges were not credited These adjustments for the return items have already been applied to the account and will reflect on a future monthly statement for Ms [redacted] ’s recordsWe apologize to Ms [redacted] for any inconvenience, and appreciate her patience and understanding while we worked towards this resolution Thank you for allowing us to explainSincerely, Vi [redacted] Executive Care Team VF/ah
CONFIDENTIAL COMMUNICATION November 14, Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , This letter is in response to the customer complaint filed with the Revdex.com by [redacted] , regarding a WebBank/Fingerhut Credit Account In the complaint our customer stated they purchased a faux Christmas tree from Fingerhut on September 23, After receiving the item our customer emailed Fingerhut on September 30, inquiring about a missing item that was advertised at www.fingerhut.com as being included with the Christmas treeThey were told that the issue would be referred to another departmentSince they did not hear back they contacted the Fingerhut Chat Line the next week, and again were told the issue would be referredOn October 28, 2016, our customer contacted the Fingerhut Chat Line again and was told that the Christmas tree did not include the advertised item Our records indicate our customer placed an order on our website at www.fingerhut.com for item number TC7.5' Prelit Tiffany Fir Feel-Real Christmas Tree on September 23, When the order was placed the item was advertised that it included a Storage ContainerWe have investigated the issue and have subsequently changed the description to state item is packed in a Reusable Storage Carton Although the website disclaimer in our Terms and Conditions states that Fingerhut, its affiliates and partners disclaim any liability as to the accuracy or completeness of each description, we do our utmost to ensure customer satisfaction with our products, accuracy of descriptions and the customer service we provide We apologize to our customer for not responding in a timely fashion, and for any inconvenience we may have caused Our records indicate Mr [redacted] was offered a $Discount Coupon for the inconvenience and refusedWe would like to offer this to Mr [redacted] againIf he wishes to accept it, he may contact our customer service department at www.fingerhut.com/customerservice or by calling us at ###-###-####, between the hours of 8:00am and 8:00pm, CT, Monday through Friday Sincerely, Vi [redacted] Executive Care Team Fingerhut Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Thank you, I greatly appreciate this matter being resolvedI only ask that this be removed from my credit report ASAPTThank you!
CONFIDENTIAL COMMUNICATION December 29, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a Blair Private Label Credit Account In Ms [redacted] ’s inquiry she states her order was not mailed to her until all blazers were available in July Ms [redacted] states that we had shipped some of the blazers to her in March but at a much higher cost than what was first quoted to her Ms [redacted] received a merchandise credit for one of the returns because it was received outside of our 90-day return policy a credit was sent instead of processing to her Private Label Credit Card account Ms [redacted] contacted our customer service department and requested to have the Merchandise Credit reversed and applied to her credit card Ms [redacted] placed her order on March 25, as a group order Ms [redacted] had her orders multiple shipped to different addresses Unfortunately, some of the blazers especially in the larger sizes were on backorder until July Ms [redacted] was offered our general group order discount of 15% off per item Ms [redacted] contacted our office on April 20, 2016, stating that she should have received free shipping on each of her orders Blair offers to honor one promotion code per order and this was explained at the time of the original order As an appeasement, credits were issued for original shipping and taxes, as Ms [redacted] is at tax exempt status The credit amount at that time was in the amount of $which included $in shipping costs The cost of each Fully Lined Blazer was to be charged $ Returns were made by some of the gift receivers which resulted in several credits, others made exchanges for a smaller size This resulted in tax charges not being removed and one order being charged shipping As a courtesy, adjustments of $in tax charges and $shipping charge was credited to Ms [redacted] ’s Private Label Credit Card A credit was issued on December 29, 2016, as we were not aware of another return that was made which resulted in the merchandise credit of $ The credit was applied to her Private Label Credit Card for that merchandise credit, which has been deactivated We consider Ms [redacted] ’s order closed If additional returns are made a merchandise credit will be issued that are within our 90-day return policy If Ms [redacted] has any further questions, she may contact our Customer Service Department at ###-###-####, Monday-Friday am to pm, Eastern Time Thank you for allowing us to explain Sincerely, Renee [redacted] Executive Care Team
CONFIDENTIAL COMMUNICATION March 6, Better Business Bureau of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account In Ms [redacted] ’ inquiry, she states that she contacted Fingerhut on February 23, 2017, with inquiry as to why she was billed interest for months after the payments were deferred Ms [redacted] states that she felt that the representative she spoke with was rude and cut her off while speaking Ms [redacted] asked if she would pay her balance in full, could she have the interest waived that she did not know about We have reviewed the phone call that occurred between Ms [redacted] and our customer service representativeIn the call, the representative did explain to Ms [redacted] that all accounts are charged interest, and that our deferment plans are intended to give our customers a period of time where they have no payments dueThe representative explained that the information about our deferment plans can be located on the cover of the catalog under the promotion, which states: “Interest will be billed to your account starting on the purchase date Interest will be added monthly, but no payments on this purchase are due during the deferral period You will still be responsible for the interest billed, even if the Deferred Balance is paid off before the expiration date.” We apologize the interaction Ms [redacted] had with one of our employees did not meet her expectationsHer report of unacceptable service from one of our agents is regrettableOur representatives are accountable to meet our professional standards Please understand that Ms [redacted] ’ account is an interest-bearing, revolving credit account and is subject to accrued interest charges whenever a balance is carried month to month The account is also subject to late fees if payment is not received by the specified date or is less than the required minimum due shown on the statement For these reasons and further close review of Ms [redacted] ’ account, her balance as of this response is fully accurate As the information related to the deferral is made available to the customer at the time of purchase, we will not be removing any interest related to purchases Ms [redacted] is responsible for If Ms [redacted] has any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8:am and 8:pm, Central Time, Monday-Friday Thank you for allowing us to explainSincerely, Vi [redacted] Executive Care Team VF/rg
I am rejecting this response because the shoes were not put in at 30% offThey did extend the free shipping; however, I was charged $and not the agreed $This is not what was agreed on and calling Fingerhut customer care will get me nowhere
Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ CONFIDENTIAL COMMUNICATION December 22, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account On November 28, on order was placed for a NuWave Precision Induction Cooktop w/Pan with a Year Service PlanThis item was shipped via UPS Ground with tracking number [redacted] and was delivered on December 4, When a customer states they have not received merchandise ordered, Fingerhut has policies and procedure in place in order to conduct an investigationOur records indicate a legal affidavit has been sent to Ms [redacted] on December 9, As we understand the urgency of this situation, Ms [redacted] may fax the completed affidavit to [redacted] , Attn: KristinaOnce we have received this document we can further investigate this matter Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/KS Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/05) */
CONFIDENTIAL COMMUNICATION July 6, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Advantage Credit Account In Mr [redacted] ’s inquiry he indicated the catalog he was ordering from offered a ShelterLogic 10’ x 20’ Legged Canopy for $When he attempted to order the item, the agent advised him the item was $and that the price needed to be verifiedMr [redacted] contacted us the next day and states he was advised it could take another hours to verify the informationMr [redacted] states he closed his account and cancelled the order Our records indicate Mr [redacted] contacted us on June 22, regarding the pricing issue for the canopyMr [redacted] requested to speak with a supervisor and the agent transferred Mr [redacted] to a supervisor per his requestThe supervisor referred Mr [redacted] ’s concerns to our merchandising team for further researchDue to the difference in pricing the order was not placedMr [redacted] contacted us on June 23, and again requested to speak with a supervisorThe agent transferred Mr [redacted] to a supervisorThe supervisor advised Mr [redacted] that we were still researching the price differenceMr [redacted] stated that hours should be enough time for our research to be completed and requested his account to be closedThe supervisor closed the account per Mr [redacted] ’s request A supervisor also attempted to contact Mr [redacted] two additional times on June 23, with updates regarding the pricing differenceThe supervisor left a message each time for Mr [redacted] advising him that the price in the catalog was an error and that we were waiting for further details on the issue and for Mr [redacted] to contact us for further assistanceWe have no record of Mr [redacted] contacting us in response to these messages In our catalogs, under the Customer Service Information located with the order form is a section titled “Errors” and is as follows: Although we make every effort to ensure accuracy of our information, occasional descriptive or typographical errors may occur Per our merchandising team, we will honor the pricing difference from $to $as a courtesy, if Mr [redacted] would still like to order the canopySince Mr [redacted] closed his Fingerhut Advantage Credit Account he may use a MasterCard, Visa, American Express or Discover to place the order by contacting our Customer Service Department at ###-###-####, Monday – Friday, 8:AM – 8:PM CTPlease understand the full amount of $plus any applicable sales tax and/or shipping and handling will be charged initially, however, once the order starts processing, we will issue a credit for $Once the credit has been issued in our system, Mr [redacted] should allow 3-business days for the credit to be reflected on his credit card Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/bw
I am rejecting this response because:They have not substantiated anythingAnyone can open an account onlineJefferson Capital (whom they supposedly sold the account to) cannot substantiate the account either.I will be filing a lawsuit
I am rejecting this response because:The web site failed to warn me with a pbox (when I clicked on the day Delivery) that this means the order will be Processed the next business day and then (Business) days shipping (Not including weekends) once it leaves the ware houseIf the web site had given me a warning box with an explanation like that I would not have wasted my money! It is good business practice to make sure the customer is clear on just how many days are involved! [redacted]
I am rejecting this response because:I appreciate the Revdex.com's efforts here in trying to resolve this matter for me The response received is the exact final solution I received back in March .I feel like I am being punished for not paying for merchandise I never received During the time of this said delivery, I was back and forth from the hospital as my husband was diagnosed with a fatal disease I did not keep copies of the form I sent back to Fingerhut as my mind was elsewhere at the time When I got that collections letter and I called Fingerhut they were unwilling to assist me further even after confirming it was documented on my account documented that I never received the merchandise[redacted] is a collection agency that works with companies like Fingerhut to collect debts I tried reaching out to [redacted] and was given the run around The problem is very simple I am being harrassed to pay for merchandise I never received.Thank you, [redacted]
CONFIDENTIAL COMMUNICATION October 5, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Ms [redacted] states she purchased a desk from Fingerhut in August She states Fingerhut advertised this product as an “L shaped desk,” and nowhere does the advertisement state it is sold in separate partsMs [redacted] contacted Fingerhut regarding this issue and was told the parts were sold separately and she would not be receiving the other piecesMs [redacted] would like to receive the pieces she states were advertised Our records indicate Ms [redacted] purchased a Coaster Skylar Computer Desk with Keyboard Drawer on August 22, on Fingerhut’s website Ms [redacted] contacted Fingerhut on August 26, stating she did not receive the other parts of the merchandiseShe was told her request would be referred and to contact Fingerhut to check the status of this request On September 14, we received an e-mail from the vendor confirming the cabinet and shelf were not included in the purchase price of the desk Although we make every effort to ensure accuracy of the information on our website, occasional descriptive or typographical errors may occurWe appreciate Ms [redacted] bringing this matter to our attentionAs a courtesy to Ms [redacted] we will be sending her the additional pieces at no charge to herThis order was placed on October 5, If Ms [redacted] has any additional questions, she may contact Fingerhut Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard time Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/KS
CONFIDENTIAL COMMUNICATION April 25, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit AccountOur records indicate Ms [redacted] purchased a Speedway Drawer Tool Tower on December 11, On December 22, Ms [redacted] contacted Fingerhut stating there were parts missingA request was sent to the vendor to mail out the missing parts of the tool towerOn January 28, Ms [redacted] contacted Fingerhut stating she still had not received the missing partsAs a goodwill gesture a $discount coupon to use on a future purchase was mailed to Ms***Ms [redacted] contacted Fingerhut on February 3, stating she was still waiting on the missing parts of the tool towerAn additional e-mail was sent to the vendor to send the missing parts to Ms***At this time she was told to allow up to three weeks to receive the partsAs a courtesy on that same date $was credited for the shipping and handling chargesOn February 11, the vendor informed Fingerhut that replacement parts were not availableOn that same date an agent sent Ms [redacted] return instructions with a prepaid postage label to return the product back to Fingerhut for creditWe received this product from Ms [redacted] on April 8, Credit in the amount of $was applied to Ms***’s account on that same dateAdditionally, we have updated the delinquency information on Ms***’s credit reporting to reflect the change in balanceWe advise to allow up to days for the update to processWe apologize for any inconvenience this may have caused Ms***Thank you for allowing us to explainSincerely, Vi [redacted] Executive Care Team VF/KS [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They openly admitted that they called all these numbers that they have for me saying they were tied to my accountI also have the call logs to verify how many times they called
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Lea from Haband has contacted me and given me the invoice I have requested for months and told me that the late charges would be removedI have yet to receive a new invoice from Comenity Capital Bank and so the matter is NOT resolved yetHopefully soon, but it was all so unnecessary in the first place that I have my doubts
CONFIDENTIAL COMMUNICATION July 19, Revdex.com of Minnesota # [redacted] Attn: [redacted] SRiver Ridge CirBurnsville, MN Re: Case # [redacted] – ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry Mr [redacted] filed with your office disputing the WebBank/Gettington Credit Account in his name Mr [redacted] states he notified the account is fraudulent and he filed a police report, however, a letter he received stated no information was found for the accountMr [redacted] requests removal of the account from his credit reportingOtherwise, he would like the email address and phone number used to open the account, what was bought, the person it was shipped to, when it was received and if it was signed for at delivery, and the tracking information for the order(s)We take the privacy and protection of customer accounts very seriously and dedicate resources to identify, resolve and permanently correct issuesIn the interest of confidentiality, please find attached the full response for the consumer to reviewVi ***Executive Care TeamVF/ah
Initial Business Response / [redacted] (1000, 10, 2015/07/27) */ CONFIDENTIAL COMMUNICATION July 24, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Flex Credit Account Our investigation confirms that Mr [redacted] applied for a Fingerhut Flex account as financing for SGSamsung 40" 720p LED TV on June 9thWe processed that order on the 9th , processing the first payment as outlined in the terms and conditions and agreed to by the customerWe received and email from the customer requesting that we cancel the order as he stated that he was not aware that he was actually purchasing the TV, but instead just applying for the accountOn June 10th, the order was cancelled prior to any payment transactionOn June 16th we received a second order from Mr***, this time for an RCA 50" 1080p LED TV via the Fingerhut Flex websiteThe order was processed on June 18th, according to procedures and the next steps communicated to the customer via the website at the time of order Electronic Payment Authorization As a convenient method to make your down payment to Fingerhut ("Fingerhut"), and your Installment Loan Agreement payments due to WebBank ("WebBank"), under the Fingerhut FLEX Contract ("Contract"), you hereby authorize and direct Fingerhut and WebBank, respectively, to automatically withdraw funds from the bank ("Bank") account that you provided at the time that you entered into the Contract, in the amounts and according to such schedule necessary to remit the "Payment Amounts" described below to satisfy your payment obligations as they become due under the ContractYou authorize Bank to pay the Payment Amounts to Fingerhut and WebBank as specified in the ContractThis payment instruction will remain in effect, and electronic payments will continue, until the earlier of (a) when all amounts due under the Contract have been paid, or (b) if you revoke this authorization for electronic payment, then the date such revocation becomes effective You understand that if you revoke you authorization for automatic payments from your account, it may take several days for Fingerhut, WebBank and Bank to implement the change, and that authorized withdrawals from the Bank may occur prior to cancellation of the automatic bank deduction payment serviceYou also understand that if you revoke your authorization for automatic payments but fail to make payments through another method approved under the Contract, you could default in your Contract payment obligationsTo opt out, call us at 1(844)656-or write to Fingerhut FLEX, Ridgewood Rd, StCloud, MN The "Payment Amount" will be $ per payment dateHowever, the final scheduled payment amount may be reduced to the amount required to pay your Contract in fullIf there is any change in a payment amount, we will notify you at least days prior to the payment date All payments amounts that you make shall be applied by Fingerhut and WEBBANK first to earliest amounts due (or past due), unless otherwise required by applicable law By clicking "Yes, I agree to these conditions" you are signing this Electronic Payment Authorization with your digital signatureThis has the same force and effect as if you signed your name manually on a paper copy of this documentYou acknowledge that you have received a completed copy of this Electronic Payment Authorization and agree to all of its terms The first payment of $was processed on the 18th per the payment plan agreed to by the customerOn the 22nd of June, Mr [redacted] sent an email to the Fingerhut Flex Contact Center stating the "he did not authorize any transactions I told you to cancel this order completely we were just interested in seeing what the payment would be I am pursing this with Revdex.com as well as with credit union fraud." This email was sent as a reply from the cancel request dated June 9th (the 1st order)The Fingerhut Flex Customer Solutions Agent apologized and explained that we never received a cancel request for the second order, placed on June 16th, only for the order placed on June 9thThe Agent agreed to process the cancellation and to refund the initial payment made on the accountThe Agent advised the customer that there is a 10-day hold on ACH returns due to clearing times with the banks and that the refund would appear in his account within a couple days after the refund is processed After the 10-day hold, the refund was processed on June 29th Attached, please find the email communication welcoming the customer the program, the email confirming the payment schedule, the email confirming the account closure per Mr***'s request and the email confirming the refund had been processed Mr***'s money has been refunded and both of his accounts have been closed as per his requestsWe apologize for any inconvenience, but appreciate his understanding our position in this matter Thank you for allowing us to explain Sincerely, Fingerhut Flex Customer Service
I am rejecting this response because:The item was returned and they are the administrators of their own systemsThey can undo this intentional hit on my creditI was not renting broken merchandise, yet they want me to pay some sort of a rental fee or fee for broken stuffThis is ridiculousI know I will not do business with the con artists anymoreThe ONLY reason I accepted an account with them was to rebuild my credit, and now they are ruining it for me because they wanted some money out of their overpriced broken piece of junk PC.This is terrible business and unprofessional.This PC was literally $more than EVERY other store not owned by Bluestem GroupI even asked them to drop the price a little for meI didn't care to have the PC, then it came bent, dented, and scratched upThey are con artists who prey on people like meI had to file bankruptcy due to divorce and an ex-wife who refused to assist me in paying bills, then she got child support even though we had 50/custodyIn America, it doesn't matter what your reason isI had to file bankruptcy and now I have to depend on installment loans, payday loans, fingerhut type companies, and high interest credit cards JUST to rebuild my creditIt gives the consumer absolutely NO power because businesses can behave like fingerhutI made a poor choice in selecting them as a business I would work with, but forget thatI will only tarnish their name with the truthThey are a bunch of con-artists who take advantage of people
CONFIDENTIAL COMMUNICATIONMay 9, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge CircleBurnsville, MN 55337Re: Case # [redacted] – ***, [redacted] Dear Ms [redacted] ,I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Enclosed are a statement of account activity, credit application, Terms and Conditions, and an unordered merchandise affidavit.Mr [redacted] states that he found a fraudulent account with Fingerhut on his credit report that has been charged to its limit but no one had made payments Mr [redacted] states he contacted Fingerhut and informed them it was fraud but was told the account had been sold to a debt collectorWhen Mr [redacted] contacted the debt collector he was told there was a judgment against himMr [redacted] states he never applied for a Fingerhut account and was never sent correspondence from Fingerhut or the collection agencyMr [redacted] would like the account removed from his credit report Our records indicate that the account was opened in Mr***’s name via the web on June 21, using Mr***’s personal informationAn order was placed on June 24, for a Fujifilm FinePix 14MP/24X Digital Camera Package and delivered to [redacted] Fair Haven, NJ 07704.We did not receive any payments on this account Our records indicate that due to severe delinquency, Mr***’s WebBank/Fingerhut Advantage Credit Account was charged off on April 5, with a balance of $and sold to [redacted] on May 3, 2013.Unauthorized account sand activity is a serious matter, and we have certain procedures in place to assist those making this type of claimAs Mr [redacted] denies authorizing the account matching his name, we referred this matter to our Credit Risk Department for further review and they have determined that the billing and shipping address for the order listed above was the same address as on the application and was in fact associated with Mr [redacted] at the time the order was placedAdditionally the phone number on the application was also associated with Mr***With this information, we are not able to sufficiently prove a fraudulent account set upIf Mr [redacted] would like to pursue the matter further, he may complete an affidavit of unordered merchandiseWe have submitted this document with our response We would also need a copy of a police report filing the claim of identity theft.As we understand the severity and urgency of this situation, Mr [redacted] may fax the completed affidavit and related police report to ###-###-####, Attn: ChrisOnce received, we can further investigate this matterThank you for allowing us to explain.Sincerely,Vi ***Executive Care TeamVF/ca [redacted]
CONFIDENTIAL COMMUNICATION July 5, Revdex.com of Minnesota # [redacted] Attn: [redacted] SRiver Ridge CirBurnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a return item issue on her WebBank/Fingerhut Advantage Credit Account Ms [redacted] states she returned two items to us in the same box but received credit for only one itemShe has the return receipt showing a total weight of pounds ounces, which proves both items were returned as the one item initially credited did not weigh that much alone Our records confirm that on May 27, Ms [redacted] placed an order for a Slendertone 9-Pack GelPad Refills, a Slendertone AbsAbdominal Muscle Toner, and a Boost Mobile LG G Stylo 8GB Android SmartphoneOn June 15, 2016, our Returns Department noted her account that they received the gel pads as a return and credited the full merchandise price of $ In a further review of Ms [redacted] ’s account on June 28, 2016, a customer service representative was able to determine that the return of the abdominal toner was received on the same day as the gel padsOn the same date, they issued an account credit for the full merchandise price of $Please note that our return policy states, in part, “Shipping and handling charges are non-refundableReturn postage is the responsibility of the customer.” As a result, the shipping/handling charges were not credited These adjustments for the return items have already been applied to the account and will reflect on a future monthly statement for Ms [redacted] ’s recordsWe apologize to Ms [redacted] for any inconvenience, and appreciate her patience and understanding while we worked towards this resolution Thank you for allowing us to explainSincerely, Vi [redacted] Executive Care Team VF/ah
CONFIDENTIAL COMMUNICATION November 14, Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , This letter is in response to the customer complaint filed with the Revdex.com by [redacted] , regarding a WebBank/Fingerhut Credit Account In the complaint our customer stated they purchased a faux Christmas tree from Fingerhut on September 23, After receiving the item our customer emailed Fingerhut on September 30, inquiring about a missing item that was advertised at www.fingerhut.com as being included with the Christmas treeThey were told that the issue would be referred to another departmentSince they did not hear back they contacted the Fingerhut Chat Line the next week, and again were told the issue would be referredOn October 28, 2016, our customer contacted the Fingerhut Chat Line again and was told that the Christmas tree did not include the advertised item Our records indicate our customer placed an order on our website at www.fingerhut.com for item number TC7.5' Prelit Tiffany Fir Feel-Real Christmas Tree on September 23, When the order was placed the item was advertised that it included a Storage ContainerWe have investigated the issue and have subsequently changed the description to state item is packed in a Reusable Storage Carton Although the website disclaimer in our Terms and Conditions states that Fingerhut, its affiliates and partners disclaim any liability as to the accuracy or completeness of each description, we do our utmost to ensure customer satisfaction with our products, accuracy of descriptions and the customer service we provide We apologize to our customer for not responding in a timely fashion, and for any inconvenience we may have caused Our records indicate Mr [redacted] was offered a $Discount Coupon for the inconvenience and refusedWe would like to offer this to Mr [redacted] againIf he wishes to accept it, he may contact our customer service department at www.fingerhut.com/customerservice or by calling us at ###-###-####, between the hours of 8:00am and 8:00pm, CT, Monday through Friday Sincerely, Vi [redacted] Executive Care Team Fingerhut Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Thank you, I greatly appreciate this matter being resolvedI only ask that this be removed from my credit report ASAPTThank you!
CONFIDENTIAL COMMUNICATION December 29, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a Blair Private Label Credit Account In Ms [redacted] ’s inquiry she states her order was not mailed to her until all blazers were available in July Ms [redacted] states that we had shipped some of the blazers to her in March but at a much higher cost than what was first quoted to her Ms [redacted] received a merchandise credit for one of the returns because it was received outside of our 90-day return policy a credit was sent instead of processing to her Private Label Credit Card account Ms [redacted] contacted our customer service department and requested to have the Merchandise Credit reversed and applied to her credit card Ms [redacted] placed her order on March 25, as a group order Ms [redacted] had her orders multiple shipped to different addresses Unfortunately, some of the blazers especially in the larger sizes were on backorder until July Ms [redacted] was offered our general group order discount of 15% off per item Ms [redacted] contacted our office on April 20, 2016, stating that she should have received free shipping on each of her orders Blair offers to honor one promotion code per order and this was explained at the time of the original order As an appeasement, credits were issued for original shipping and taxes, as Ms [redacted] is at tax exempt status The credit amount at that time was in the amount of $which included $in shipping costs The cost of each Fully Lined Blazer was to be charged $ Returns were made by some of the gift receivers which resulted in several credits, others made exchanges for a smaller size This resulted in tax charges not being removed and one order being charged shipping As a courtesy, adjustments of $in tax charges and $shipping charge was credited to Ms [redacted] ’s Private Label Credit Card A credit was issued on December 29, 2016, as we were not aware of another return that was made which resulted in the merchandise credit of $ The credit was applied to her Private Label Credit Card for that merchandise credit, which has been deactivated We consider Ms [redacted] ’s order closed If additional returns are made a merchandise credit will be issued that are within our 90-day return policy If Ms [redacted] has any further questions, she may contact our Customer Service Department at ###-###-####, Monday-Friday am to pm, Eastern Time Thank you for allowing us to explain Sincerely, Renee [redacted] Executive Care Team
CONFIDENTIAL COMMUNICATION March 6, Better Business Bureau of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account In Ms [redacted] ’ inquiry, she states that she contacted Fingerhut on February 23, 2017, with inquiry as to why she was billed interest for months after the payments were deferred Ms [redacted] states that she felt that the representative she spoke with was rude and cut her off while speaking Ms [redacted] asked if she would pay her balance in full, could she have the interest waived that she did not know about We have reviewed the phone call that occurred between Ms [redacted] and our customer service representativeIn the call, the representative did explain to Ms [redacted] that all accounts are charged interest, and that our deferment plans are intended to give our customers a period of time where they have no payments dueThe representative explained that the information about our deferment plans can be located on the cover of the catalog under the promotion, which states: “Interest will be billed to your account starting on the purchase date Interest will be added monthly, but no payments on this purchase are due during the deferral period You will still be responsible for the interest billed, even if the Deferred Balance is paid off before the expiration date.” We apologize the interaction Ms [redacted] had with one of our employees did not meet her expectationsHer report of unacceptable service from one of our agents is regrettableOur representatives are accountable to meet our professional standards Please understand that Ms [redacted] ’ account is an interest-bearing, revolving credit account and is subject to accrued interest charges whenever a balance is carried month to month The account is also subject to late fees if payment is not received by the specified date or is less than the required minimum due shown on the statement For these reasons and further close review of Ms [redacted] ’ account, her balance as of this response is fully accurate As the information related to the deferral is made available to the customer at the time of purchase, we will not be removing any interest related to purchases Ms [redacted] is responsible for If Ms [redacted] has any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8:am and 8:pm, Central Time, Monday-Friday Thank you for allowing us to explainSincerely, Vi [redacted] Executive Care Team VF/rg
I am rejecting this response because the shoes were not put in at 30% offThey did extend the free shipping; however, I was charged $and not the agreed $This is not what was agreed on and calling Fingerhut customer care will get me nowhere
Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ CONFIDENTIAL COMMUNICATION December 22, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account On November 28, on order was placed for a NuWave Precision Induction Cooktop w/Pan with a Year Service PlanThis item was shipped via UPS Ground with tracking number [redacted] and was delivered on December 4, When a customer states they have not received merchandise ordered, Fingerhut has policies and procedure in place in order to conduct an investigationOur records indicate a legal affidavit has been sent to Ms [redacted] on December 9, As we understand the urgency of this situation, Ms [redacted] may fax the completed affidavit to [redacted] , Attn: KristinaOnce we have received this document we can further investigate this matter Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/KS Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/05) */
CONFIDENTIAL COMMUNICATION July 6, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Advantage Credit Account In Mr [redacted] ’s inquiry he indicated the catalog he was ordering from offered a ShelterLogic 10’ x 20’ Legged Canopy for $When he attempted to order the item, the agent advised him the item was $and that the price needed to be verifiedMr [redacted] contacted us the next day and states he was advised it could take another hours to verify the informationMr [redacted] states he closed his account and cancelled the order Our records indicate Mr [redacted] contacted us on June 22, regarding the pricing issue for the canopyMr [redacted] requested to speak with a supervisor and the agent transferred Mr [redacted] to a supervisor per his requestThe supervisor referred Mr [redacted] ’s concerns to our merchandising team for further researchDue to the difference in pricing the order was not placedMr [redacted] contacted us on June 23, and again requested to speak with a supervisorThe agent transferred Mr [redacted] to a supervisorThe supervisor advised Mr [redacted] that we were still researching the price differenceMr [redacted] stated that hours should be enough time for our research to be completed and requested his account to be closedThe supervisor closed the account per Mr [redacted] ’s request A supervisor also attempted to contact Mr [redacted] two additional times on June 23, with updates regarding the pricing differenceThe supervisor left a message each time for Mr [redacted] advising him that the price in the catalog was an error and that we were waiting for further details on the issue and for Mr [redacted] to contact us for further assistanceWe have no record of Mr [redacted] contacting us in response to these messages In our catalogs, under the Customer Service Information located with the order form is a section titled “Errors” and is as follows: Although we make every effort to ensure accuracy of our information, occasional descriptive or typographical errors may occur Per our merchandising team, we will honor the pricing difference from $to $as a courtesy, if Mr [redacted] would still like to order the canopySince Mr [redacted] closed his Fingerhut Advantage Credit Account he may use a MasterCard, Visa, American Express or Discover to place the order by contacting our Customer Service Department at ###-###-####, Monday – Friday, 8:AM – 8:PM CTPlease understand the full amount of $plus any applicable sales tax and/or shipping and handling will be charged initially, however, once the order starts processing, we will issue a credit for $Once the credit has been issued in our system, Mr [redacted] should allow 3-business days for the credit to be reflected on his credit card Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/bw
I am rejecting this response because:They have not substantiated anythingAnyone can open an account onlineJefferson Capital (whom they supposedly sold the account to) cannot substantiate the account either.I will be filing a lawsuit
I am rejecting this response because:The web site failed to warn me with a pbox (when I clicked on the day Delivery) that this means the order will be Processed the next business day and then (Business) days shipping (Not including weekends) once it leaves the ware houseIf the web site had given me a warning box with an explanation like that I would not have wasted my money! It is good business practice to make sure the customer is clear on just how many days are involved! [redacted]
I am rejecting this response because:I appreciate the Revdex.com's efforts here in trying to resolve this matter for me The response received is the exact final solution I received back in March .I feel like I am being punished for not paying for merchandise I never received During the time of this said delivery, I was back and forth from the hospital as my husband was diagnosed with a fatal disease I did not keep copies of the form I sent back to Fingerhut as my mind was elsewhere at the time When I got that collections letter and I called Fingerhut they were unwilling to assist me further even after confirming it was documented on my account documented that I never received the merchandise[redacted] is a collection agency that works with companies like Fingerhut to collect debts I tried reaching out to [redacted] and was given the run around The problem is very simple I am being harrassed to pay for merchandise I never received.Thank you, [redacted]
CONFIDENTIAL COMMUNICATION October 5, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Ms [redacted] states she purchased a desk from Fingerhut in August She states Fingerhut advertised this product as an “L shaped desk,” and nowhere does the advertisement state it is sold in separate partsMs [redacted] contacted Fingerhut regarding this issue and was told the parts were sold separately and she would not be receiving the other piecesMs [redacted] would like to receive the pieces she states were advertised Our records indicate Ms [redacted] purchased a Coaster Skylar Computer Desk with Keyboard Drawer on August 22, on Fingerhut’s website Ms [redacted] contacted Fingerhut on August 26, stating she did not receive the other parts of the merchandiseShe was told her request would be referred and to contact Fingerhut to check the status of this request On September 14, we received an e-mail from the vendor confirming the cabinet and shelf were not included in the purchase price of the desk Although we make every effort to ensure accuracy of the information on our website, occasional descriptive or typographical errors may occurWe appreciate Ms [redacted] bringing this matter to our attentionAs a courtesy to Ms [redacted] we will be sending her the additional pieces at no charge to herThis order was placed on October 5, If Ms [redacted] has any additional questions, she may contact Fingerhut Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard time Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/KS
Dear Ms [redacted] , Please see full response attachedSincerely, Vi ***Executive Care TeamVF/ah
CONFIDENTIAL COMMUNICATION April 25, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit AccountOur records indicate Ms [redacted] purchased a Speedway Drawer Tool Tower on December 11, On December 22, Ms [redacted] contacted Fingerhut stating there were parts missingA request was sent to the vendor to mail out the missing parts of the tool towerOn January 28, Ms [redacted] contacted Fingerhut stating she still had not received the missing partsAs a goodwill gesture a $discount coupon to use on a future purchase was mailed to Ms***Ms [redacted] contacted Fingerhut on February 3, stating she was still waiting on the missing parts of the tool towerAn additional e-mail was sent to the vendor to send the missing parts to Ms***At this time she was told to allow up to three weeks to receive the partsAs a courtesy on that same date $was credited for the shipping and handling chargesOn February 11, the vendor informed Fingerhut that replacement parts were not availableOn that same date an agent sent Ms [redacted] return instructions with a prepaid postage label to return the product back to Fingerhut for creditWe received this product from Ms [redacted] on April 8, Credit in the amount of $was applied to Ms***’s account on that same dateAdditionally, we have updated the delinquency information on Ms***’s credit reporting to reflect the change in balanceWe advise to allow up to days for the update to processWe apologize for any inconvenience this may have caused Ms***Thank you for allowing us to explainSincerely, Vi [redacted] Executive Care Team VF/KS [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They openly admitted that they called all these numbers that they have for me saying they were tied to my accountI also have the call logs to verify how many times they called