CONFIDENTIAL COMMUNICATION December 27, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Gettington Credit Account In Mr [redacted] ’s inquiry he states he purchased a phone from Gettington in September and started having problems with the phone in NovemberWhen Mr [redacted] contacted us he states he was advised the item could not be returned and he needed to work through the manufacturer to resolve the problems with the phoneMr [redacted] is requesting to have the phone replaced before he returns the defective phone since he cannot be without a phone due to a medical condition Our records indicate Mr [redacted] placed the order for the Boost Mobile Android Smartphone on September 13, Our return policy for mobile devices is listed on our website and is as follows: Returns are limited for Mobile DevicesOnce shipped only defective or damaged devices can be exchanged for an identical deviceDefective or damaged exchanges must be within days of purchase When Mr [redacted] contacted us on December 2, via email advising us that he was experiencing issues with his phone, we advised him to contact LG at ###-###-#### as the phone has a year limited manufacturers’ warrantyOn December 6, Mr [redacted] contacted us by phone and advised he needed a replacement phone before he returned the defective phoneThe agent advised Mr [redacted] we could not accept the return of the phone since it was outside our return timeframe for mobile devicesMr [redacted] requested to speak with a supervisor and on December 7, a supervisor attempted to contact Mr [redacted] per his request as the phone number provided for the call back was invalidThe supervisor sent an email to Mr [redacted] advising him to contact us On December 12, and December 14, Mr [redacted] contacted us again and was advised he could not return the phone due to being beyond our return policy timeframeOn December 16, a proof of purchase was sent to Mr [redacted] per his requestPlease understand, applying policies fairly and consistently to all customers is among our top prioritiesWe are unable to accept the return of the phone or to send an exchange due to our policy being applied the same for Mr [redacted] as it would for any customer with similar circumstances Since the item has a year manufacturer’s warranty, Mr [redacted] should contact LG for further assistance at ###-###-#### Thank you for allowing us to explain and assist Sincerely, Vi [redacted] Executive Care Team VF/bw
Dear Ms [redacted] , Please see my attached letter to your office regarding [redacted] ***’s concerns My response exceeds the character limit so I have attached it to this inquiryThank you, Lea [redacted] Haband Customer Service Bluestem Brands, Inc
Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ December 17, Revdex.com of Minnesota Attn: [redacted] SRiver Ridge Circle Burnsville, MN Re: [redacted] Case #: [redacted] Dear Ms [redacted] , I am writing in response to an inquiry received from your office on behalf of Mr [redacted] regarding his WebBank/Fingerhut Credit Account Mr [redacted] states that Fingerhut is reporting a thirty day late on his credit report, which resulted from an unauthorized order placed on his accountMr [redacted] is requesting that the delinquent remark for August be removed and his account closed According to our records, an order was placed on Mr***'s WebBank/Fingerhut credit account on April 24, and shipped to an address in Alabama Fingerhut attempted to make contact with Mr [redacted] when the account became delinquent, but were unable to reach himFingerhut also sent monthly statements beginning in May to Mr***'s address in Bakersfield CaliforniaA dispute from Trans Union was received in July 2013, to which Fingerhut replied with a letter and itemized statement Mr [redacted] contacted Fingerhut by phone in August stating there was an unauthorized order on his accountAfter receiving a police report and signed unauthorized merchandise affidavit, Mr***'s account received full credit for the merchandise Per Mr***'s request, his account was closed on December 10, A dispute received from Trans Union was updated to "Closed at Customer's Request" and the thirty day delinquency reporting for August was removed(Control # [redacted] ) According to an account review on December 14, 2015, Equifax, Trans Union and Experian are reporting Mr***'s account as "Closed at Customer's Request" and the delinquency reporting for August has been updated to current Thank you for allowing us to assist and explain Sincerely, Kari [redacted] Executive Care Team KD/lg Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Matter has been resolvedThank you
CONFIDENTIAL COMMUNICATION March 29, RevDex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account In Ms [redacted] ’s inquiry, she states that after being just one day late on a payment she was harassed by telephone times in one day The next day she was contacted again by telephone more times Ms [redacted] states that she is officially being harassed for a day late payment Ms [redacted] ’s desired resolution is to have Fingerhut stop calling her as she has requested Our records indicate we attempted to call Ms [redacted] twice on March 14, 2017, once on March 15, 2017, twice on March 16, 2017, once on March 17, 2017, and once on March 18, We were not able to make contact with Ms [redacted] , but did leave a message with a third party, asking for Ms [redacted] to call us back, on March 15, We do not show that we contacted her more than two times in one day Records indicate that on March 20, we revoked consent to call the telephone number associated to Ms [redacted] ’s account If Ms [redacted] wishes to cease further communication on the account, a written cease and desist request may be faxed to ###-###-#### or mailed to [redacted] ***, StCloud, MN, or she may contact us toll free at ###-###-#### Please note, if a cease and desist status is placed on Ms [redacted] ’s account, no further call attempts will be made or written communication sent, unless notified in writing rescinding the cease and desistA monthly statement will continue to be mailed Ms [redacted] ’s account would also be closed to future purchases and additional purchases on the account will not be allowedHowever, Fingerhut orders may be placed online using Visa, MasterCard, or Discover to pay for the order Any outstanding balance will continue to accrue interest and you may be assessed late fees and Ms [redacted] ’s account is still subject to the original terms and conditions of the Agreement If Ms [redacted] would like information or the assistance of one of our financial hardship payment plans, she would need to revoke the cease and desist request in writing If Ms [redacted] would like to discuss payment plan options she may contact our Billing Department at ###-###-####Their hours are 7:am to 9:pm, Monday through Friday, Central Time Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/rg
Dear Ms [redacted] :? I am in receipt of your letter dated August 22, 2016, regarding the above-referenced account.? I want to apologize for any inconvenience this has caused the complainant and we will not contact her? regarding this account again.? The complainant can, of course, continue to pay her account on the payment arrangement that she has? previously made with my company.? Sincerely,? CREDIT ADJUSTMENT BOARD, INC.?
CONFIDENTIAL COMMUNICATION December 7, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account In Ms***’s inquiry she stated that she will be returning both Xbox One’s and expects a full refund Ms [redacted] stated that she took the systems to a local store who confirmed that she received two incorrect systems We have issued (2) special prepaid labels for Ms [redacted] to return the (2) items to Fingerhut These labels will allow our returns center to inspect them as we believe that the merchandise being shipped are the Xbox One “S”, but based on Ms***’s findings, we would like to confirmIf our Returns Department finds a shipping error occurred and she was sent the wrong item, we will cover the shipping If they find Ms [redacted] was sent the correct item, Ms [redacted] will remain responsible for the shipping per our return policy, which states, the customer is responsible unless in cases of damages, defects, or shipping errors Ms [redacted] will be credited the full amount of the service plan that was purchased on her first order once we have the return We apologize for any inconvenience caused to Ms*** Should Ms [redacted] have any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of am and 8:pm, Central Time, Monday-Friday Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/rg
We take the privacy and protection of our customer accounts very seriously and dedicate resources to identify, resolve and permanently correct issuesIn the interest of confidentiality, we have attached our response for the consumer to review
Initial Business Response / [redacted] (1000, 5, 2015/11/17) */ CONFIDENTIAL COMMUNICATION November 13, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Our records indicate on March 10, Ms [redacted] purchased a Zeki 8" 8GB Android Tablet with Google PlayOn June 30, Ms [redacted] contacted Fingerhut stating the product was not working properlyThe agent correctly advised her that she would need to contact the manufacturer as we require returns to be made in accordance with our return policy which states: "We will grant exchange or issue a credit for full cash price within days of receiptAfter days, we will no longer grant an exchange or issue a refundShipping and handling charges are non refundableComputers, camcorders, and generators: Fingerhut offers returns and exchanges through the 30-day home trial period for the full cash priceAfter that time we can no longer grant exchanges or accept returnsOther product concerns must be handled under the manufacturers' warrantySoftware and music CD's: May be returned for credit or refund only if in the original unopened packaging with the factory seal intactExchanges are permitted for the identical product only." All of our electronic devices are shipped to customers in a new condition, and have not been previously usedOccasionally, a customer will experience a problem with a device, as if the case with Ms [redacted] Unfortunately, this product was not purchased with a warranty and when Ms [redacted] contacted us about the problem, it was outside of our return time frameWe sent a letter to Ms [redacted] on July 29, explaining our return policy We received Ms [redacted] 's return a second time on October 20, At this time, a letter was sent to Ms [redacted] explaining we were unable to accept the return for same the reason stated above, and the product will be shipped back to herShe should allow up to days to receive the product back from Fingerhut Our records indicate on October 1, Ms [redacted] purchased an additional Zeki 8" 8GB Android Tablet with Google PlayThis tablet is also out of our return policy time frame, which Ms [redacted] was made aware of on November 11, If Ms [redacted] is having issues with either of her tablets, she will need to contact the manufacturer, Zeki, at [redacted] Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/KS Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Ms [redacted] : I will be mailing a full response with attachments but first of all I would like to say Fingerhut is lying1) I called early June not June 30th2) I noticed Fingerhut stated after days , they can no longer issue a creditNo days had passed so why can't I return the product? A red flag should jump out to you3) The manufacturer told me the tablet was used/refurbishedI will print and mail the email to youFingerhut can argue with the manufacturer about this4) Fingerhut told me in an email that the reason they emailed me the October 1, Smart Return Label was because the agent thought I was returning the October orderThis is a lieHow could she have thought this when I had not ordered the second ZEKI until much later that dayWhen I was talking to her there no such order had been placedThere was only one order in the systemI will mail this email also5) Fingerhut reassured me twice that this issue was resolvedOnce on 10/1/and again on 10/28/Fingerhut has lied and given very poor customer service bestAt worst, maybe laws have been violatedAgain, do not close this caseThere are some documents I would like to mail youIn fact, I can forward the emails to youWhat email address can I forward them to you? Thank youTalk to you soon [redacted] Final Business Response / [redacted] (4000, 10, 2015/11/23) */ CONFIDENTIAL COMMUNICATION November 19, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the further inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account As previously stated, our records indicate Ms [redacted] contacted Fingerhut on June 30, stating her tablet was not working properlyAt this time she was correctly advised by the agent that she would need to contact the manufacturer as we require returns to be made in accordance with our return policyShe purchased the tablet on March 10, Ms [redacted] would have had days to return to tablet for credit or exchange We are uncertain as to why Zeki would have thought the product sent to Ms [redacted] was refurbishedAs we stated in our previous response, all of our electronic devices are shipped to our customers in a new, and unused condition On October 20, Ms [redacted] returned the tablet she purchased on March 10, At this time, a letter was sent to Ms [redacted] explaining we were unable to accept the return and the product would be shipped back to her At this time all of the tablets Ms [redacted] has purchased are out of our return policy timeframeIf the tablets still are not working correctly she will need to contact Zeki at [redacted] We have provided Ms [redacted] with all of the information we have on this matterAt this time, Fingerhut considers this matter closed Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/KS
CONFIDENTIAL COMMUNICATION July 18, Revdex.com of Minnesota # [redacted] Attn: [redacted] SRiver Ridge CirBurnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a promotion code she would like to use in relation to her WebBank/Fingerhut Advantage Account Ms [redacted] states she is unable to apply promotion coupon ‘NC466’ for $off a $or above order, for which she qualifies according to its advertising on the Fingerhut website for those who, like herself, are new customersShe states a representative she contacted via web chat service confirmed she was eligible to use the code and advised her to call customer service to apply it to her orderMs [redacted] wants a stronger assurance she will be given the coupon discount and wants to avoid a further “run around.” Our records confirm that the discount Ms [redacted] refers to of ‘NC466’ is a valid promotional code with usIt is difficult to determine what exactly caused the code to be rejected when Ms [redacted] applied it during the web checkout process, since it appears she met the eligibility requirements of placing an order totaling at least $200, applying for her account on the Fingerhut website, and placing her order before the code’s expiration date of June 30, On July 18, 2016, a customer service representative called Ms [redacted] to assist her with the order and applying the discountThe representative spoke with a third party and left a message advising that Ms [redacted] should call our Customer Service Department at ###-###-#### to place her order so that the discount could be applied Ms [redacted] should not encounter any difficulty when she calls customer service to place her order as her account is clearly noted that we will honor the ‘NC466’ promotional codeAs a reminder, the order total must be a minimum of $before we can apply the $discount to itWe appreciate Ms [redacted] ’s ongoing patience and cooperation with us in working to resolve this matter Thank you for allowing us to assist and explain Sincerely, Vi [redacted] Executive Care Team VF/ah
I am rejecting this response because I am looking at my invoice from this Company and it shows a balance of $Please explain how it is good buisness practice to charge people money when they return the product to you? I dont recall ever receiving an itemized invoice explaining what the charges were forI made the assumption it was your so called insurance protection plan called SafelineYou referenced I elected to enroll in this in on your website, eight years ago? A website I could not even access when I ordered the camera I returned, because I dont know my user id or password to access my accountI had to call my order inI was asked if I wanted to purchase insurance at that time and I said No, I was not interestedShe asked me again if I was sure I didnt want to purchases that and I said no again.The companys response said I am liable for shipping charges both ways when an item is returnedWhy was I charged $for standard USPS service to recieve the product but Fingerhut only paid $to get it shipped back? It appears to me they are looking to make a significant profit by inflating their shipping costsI will agree to pay a total of $in shipping costs, not $I also refuse to pay interest or late charges on shipping costsWhere does $come in to play?? Even if I figure the $- $107.20, that is a $differenceThats some shady business practice you have if you feel justified in charging a customer that amount of money for a product I never puchasedIs that how you stay in business, by collecting money for nothing? Absolutely horrible customer service [redacted]
CONFIDENTIAL COMMUNICATION August 9, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Ms [redacted] states the airbed she purchased on March 7, has a coil that is poppedShe states she has contacted Fingerhut in regards to this matter and Fingerhut gave her the manufacturer contact informationMs [redacted] contacted Fingerhut a second time and states she was told she would be reimbursed for the item being the item was unavailableShe would like to receive a new airbed or be reimbursed for the airbed and the year service plan Our records indicate Ms [redacted] purchased an Intex Queen Raised Airbed with a Year Service Plan on March 8, We have no record of her contacting Fingerhut stating the product was defectiveAt this time she would be unable to return the airbed to Fingerhut for a refund as we require returns to be made in accordance with our return policy which states: “We will grant exchange or issue a credit for full cash price within days of receiptAfter days, we will no longer grant an exchange or issue a refundShipping and handling charges are nonrefundableComputers, camcorders, videogames, and generators: Fingerhut offers returns and exchanges through the 30-day home trial period for the full cash priceAfter that time we can no longer grant exchanges or accept returnsOther product concerns must be handled under the manufacturers’ warrantySoftware and music CD’s: May be returned for credit or refund only if in the original unopened packaging with the factory seal intactExchanges are permitted for the identical product only.” Ms***’s Year Service Plan began on March 10, For assistance with the product Ms [redacted] should contact National Extended Warranty at ###-###-####Her warranty contact number is [redacted] This item is currently out of stock on our website, if she would like additional information on this product she may contact the manufacturer, Intex Recreation, at ###-###-#### Monday-Friday 8:30AM-5:00PM Pacific Standard Time Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/KS
CONFIDENTIAL COMMUNICATION April 15, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit AccountOur records indicate Ms [redacted] placed an order on our website on March 14, for two Fisher-Price Power Wheels 12V Kawasaki Brute Force Ride-Ons totaling $1,On March 27, Ms [redacted] emailed us to advise the items she received were different than the offer advertised on our websiteIn the description of the product on our website based on the information we received from our vendor indicated the item was a two-seater, included sound effects and has a maximum weight limit of lbsMs [redacted] advised us when she received the item(s), it had one seat, no sound effects and a maximum weight limit of lbsWe referred the information Ms [redacted] shared with us to our vendor to verify/update the description they provided for the item on our websiteWe were able to validate the item only has one seat and no sound effects and the description has since been updated on our websiteWe are still researching the maximum weight limit with our vendor since according to the Fisher-Price website the maximum weight limit is listed at lbsOnce we have the information needed we will determine if a change needs to be made on our websiteWe make every effort to ensure the information we have is valid and we appreciate Ms [redacted] bringing this to our attentionThe price reflected on our website and that Ms [redacted] was charged is correct for the item she receivedWe sincerely apologize for any inconvenience the incorrect description may have causedAs a courtesy we have credited $for each of the Ride-OnsMs [redacted] will see the credits within 1-billing cycles on her monthly billing statementNo further discounts or credits will be issuedOur customers are very important to us and we strive to assist and satisfy themI trust with this information we have done so with Ms [redacted] Thank you for allowing us to assist and explainSincerely, Vi [redacted] Executive Care Team VF/bw
I am rejecting this response because: As I stated before, I have been a customer of Fingerhuts, in good standing, for a couple years now so I am constantly receiving some type of sale or "special." Several others in the past have been shady, but this one truly tops them all offI sent copies of these advertisements and I hope my camera allowed everyone to see just how small the "details" was and how in the emails you would scroll down and it would have all the catagories, leading the customer to believe it truly was "SITEWIDE" I know we all have received sales notifications before and usually when they advertise a specific percentage off, there is an asterisk nearby and I do mean nearby, some are actually located on the number amount that is being advertisedOr there is parenthesis with the items not included close by the advertised number amount of the saleNot some tiny, font probably where people cannot see itAnd to use the word SITEWIDE is another deceptive use of that word as I also included the long list of categories NOT includedYou cant in all good conscience use the word Sitewide and it turn out to be only a couple categoriesThat in itself is deceptiveSitewide should mean just that, SITEWIDEA complete misuse of that word.Folks, there is no good reason to have advertising like thisSo misleading, so deceptive, all it does is anger the consumer and they spend time picking out items they wish to purchase when in reality, there are very FEW categories that are included in this so called SITEWIDE saleWhy cant Fingerhut be honest and up front from the beginning in their advertising? Whats so wrong with that?And what about your rude employees? "Oh, this is the way it is..." and "Its legal..." hey, I didnt know you were an attorney!I am tired of being "played' by these big companiesThere is no need to trick your consumers, which is what Fingerhut didHow about 20% off certain categories or items? Then the consumer would know that only certain items were on sale from the beginning Just be honest and up front about everythingI spent allot of time researching and reading all their various laptops available through FingerhutAfter I picked several out after reading all the details on the ones Fingerhut had, I then took the ones I considered and researched them separately.I am tired of these games Fingerhut plays on their consumersSo no, this is NOT acceptableFingerhut was out of line here, deceptive, misleading and a complete waste of time when it didnt have to be that way if they just had truth in advertising
I am rejecting this response because:This company has no idea about any of the things that transpire within thier companyThey are stating that the payments was made from a card with the name [redacted] that is a lie because my name was still [redacted] edge at the time so I know that thier information is inaccurateITS VERY IMPOSSIBLE CAUSE OUT WASN'T MY AME YET and the name [redacted] Brown was used to open this account by my children's father and as far as them reporting inaccurate information even as this letter was typed in response it's not accurate because I got tired of going back and forth with a company that knows nothing and I payed it off because my kid father is in prison for 15yrs and at this point I'm over this companies lack of knowledge and I'm filling complaint with the attorney general and looking into a lawyer cause this is just pathetic the least they could have done was look up the account before sending a bogus as response but I'm pretty sure it will help me build a case to have the information removed and to stop them from doing this to others
CONFIDENTIAL COMMUNICATION January 5, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Ms [redacted] indicates she placed an order for daybeds with trundles and when she received the shipment, she received two packages that only contained the sides of the daybedsShe contacted Customer Service and was advised the missing parts would be delivered by December 22, Ms [redacted] received a phone call from a supervisor in December 16, and was advised of an advertising error on the website at the time she placed the orderThe supervisor advised Ms [redacted] she could either return the two packages she received for full credit or she could purchase the other parts of the daybed for $per bedMs [redacted] is requesting to have the remaining parts of the daybeds sent free of charge Our records indicate Ms [redacted] placed an order on December 7, on our website for of the Springfield Daybeds w/Trundle for a total of $The items shipped on December 8, and were delivered shortly after to the address we have on file for Ms [redacted] On December 9, Ms [redacted] contacted us to advise she only received the sides of the daybeds and was missing the front(s), back(s) and trundle(s)The agent referred this information to our Parts Department to have the missing parts sent to Ms [redacted] As a precaution the agent also referred this information to a merchandise specialist for further verification and research of the extensive parts that were missing from the shipmentOn December 12, the merchandise specialist referred their findings for further clarification of Ms [redacted] ’s concerns Upon the conclusion of the merchandise specialists investigation on December 16, a supervisor contacted Ms [redacted] and advised her of the advertising error on our websiteThe supervisor indicated the item number and pricing on our website was only carton of the separate cartons that make up the complete daybedMs [redacted] requested for the missing cartons to be sent free of charge and the supervisor advised Ms [redacted] the cartons could not be sent at no costWe sincerely apologize for any inconvenience this may have caused Ms [redacted] To complete Ms [redacted] ’s order for the daybeds we would need to place an order for the missing cartons (of QMand of QM732)The cost for each of the additional cartons is $each for a total of $(x $129.99)As a courtesy we will waive the shipping and handling for the remaining cartonsIf Ms [redacted] would like to place the order for the remaining cartons needed she may contact a member of our Executive Care Team at ###-###-#### for assistance with placing the orderIf Ms [redacted] would like to return the cartons she has already received she may do so by using the postage paid return labels that came with the order or she may print the return labels needed directly from our website www.fingerhut.com by clicking on our Return Center link If Ms [redacted] has further questions she may contact Customer Service at ###-###-####, Monday – Friday, 8:AM – 8:PM CT Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/bw
(The consumer indicated he/she DID NOT accept the response from the business.) ***See attached documents I have seen no credit issued on my accounts for the $or $late fees which are not accurate and I consider to be falseIf credit has been issued for these then I do not owe themI have paid every bill each month on or before due date - my last payment for March was made/send out on March 15th with the due date being March 24th - I paid the amount due less the late fees so my account should reflect that all payments are current and up to date once they post the payment to my account which normally for the last years has taken 2-days for them to receiveUntil they remove the fees from my account and show that I do not owe them and remove them from future payments I will not consider this response / action adequateIf they have credited my account then I simply to not woe those charges and they should not still be trying to collect them from meIf this continues on to being unresolved to my satisfaction I will contact an attorney and go forward from there with legal action against them(FingerhutDocs.pdf)
CONFIDENTIAL COMMUNICATION November 28, Revdex.com of Minnesota Attn: [redacted] SRiver Ridge CirBurnsville, MN Re: Case # [redacted] – [redacted] , *** Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] As an assurance to Mr [redacted] , he has now been added to our Do Not Solicit listAs our contact lists are prepared several weeks in advance, it may take up to four to six weeks for the solicitations to completely stop Mr [redacted] will cease to be contacted in any way by our companyWe apologize for any inconvenience Thank you for allowing us to assist and explain Sincerely, Vi [redacted] Executive Care Team VF/ah
CONFIDENTIAL COMMUNICATION June 22, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Mr [redacted] states the secondary phone number on his Fingerhut account is inactiveHe would like this number removed from his records Our records indicate Mr [redacted] contacted Fingerhut on June 16, to have the phone number ###-###-#### removed from our recordsOn that same date we removed the number from our records Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/KS
CONFIDENTIAL COMMUNICATION August 5, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the complaint we received regarding a WebBank/Fingerhut Credit Account for Jeremy [redacted] Mr [redacted] states he received an Intex Easy Set Round Pool that was damaged and missing partsMr [redacted] also states he is unable to package the pool back up to return it to us, as the item is quite large, and he does not have the original packaging Our records indicate Mr [redacted] placed this order on May 29, The order includes the Intex Easy Set Round Pool, an Intex Foot Bath for Pools, an Intext Adventurer Snorkel and Mask Set, an Intext Solar Heater Mat for Above-Ground Pools, a Water Balloon Launcher and an Ocean Reef Snapset Kid’s Pool Mr [redacted] contacted us on June 11, via email, advising he found a hole in the ring of the Intext Pool and that they needed to patch the pool before they could even use it After multiple email exchanges between us and Mr [redacted] regarding how he should package the pool to return it, we have made the decision to credit the pool, and are not requiring the return of it Mr [redacted] ’s account has been credited in the amount of $for the poolThis amount includes the retail price of the item, tax and shipping and handlingDuring this time, Mr [redacted] ’s account balance included the purchase for the pool and the accessories, and had a payment of $due by July 15, We have not received a payment, and so Mr [redacted] ’s account was assessed a Late Fee of $Due to extenuating circumstances, we will issue credit for the late fee as a one-time exception Mr [redacted] will see these credits on his next billing statement, which will be produced on August 26, As of August 9, 2016, Mr [redacted] ’s balance is $There is a payment of $due on August 22, If Mr [redacted] wishes to return the other items he purchased with the pool, he may do so using the pre-paid return label that was emailed to him on June 20, If Mr [redacted] no longer has that email, we ask that he contact our customer service office to request oneWe will be noting the account to ensure that return is acceptedThank you for this opportunity to explainSincerely, Vi [redacted] Executive Care Team Fingerhut Customer Service
CONFIDENTIAL COMMUNICATION December 27, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Gettington Credit Account In Mr [redacted] ’s inquiry he states he purchased a phone from Gettington in September and started having problems with the phone in NovemberWhen Mr [redacted] contacted us he states he was advised the item could not be returned and he needed to work through the manufacturer to resolve the problems with the phoneMr [redacted] is requesting to have the phone replaced before he returns the defective phone since he cannot be without a phone due to a medical condition Our records indicate Mr [redacted] placed the order for the Boost Mobile Android Smartphone on September 13, Our return policy for mobile devices is listed on our website and is as follows: Returns are limited for Mobile DevicesOnce shipped only defective or damaged devices can be exchanged for an identical deviceDefective or damaged exchanges must be within days of purchase When Mr [redacted] contacted us on December 2, via email advising us that he was experiencing issues with his phone, we advised him to contact LG at ###-###-#### as the phone has a year limited manufacturers’ warrantyOn December 6, Mr [redacted] contacted us by phone and advised he needed a replacement phone before he returned the defective phoneThe agent advised Mr [redacted] we could not accept the return of the phone since it was outside our return timeframe for mobile devicesMr [redacted] requested to speak with a supervisor and on December 7, a supervisor attempted to contact Mr [redacted] per his request as the phone number provided for the call back was invalidThe supervisor sent an email to Mr [redacted] advising him to contact us On December 12, and December 14, Mr [redacted] contacted us again and was advised he could not return the phone due to being beyond our return policy timeframeOn December 16, a proof of purchase was sent to Mr [redacted] per his requestPlease understand, applying policies fairly and consistently to all customers is among our top prioritiesWe are unable to accept the return of the phone or to send an exchange due to our policy being applied the same for Mr [redacted] as it would for any customer with similar circumstances Since the item has a year manufacturer’s warranty, Mr [redacted] should contact LG for further assistance at ###-###-#### Thank you for allowing us to explain and assist Sincerely, Vi [redacted] Executive Care Team VF/bw
Dear Ms [redacted] , Please see my attached letter to your office regarding [redacted] ***’s concerns My response exceeds the character limit so I have attached it to this inquiryThank you, Lea [redacted] Haband Customer Service Bluestem Brands, Inc
Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ December 17, Revdex.com of Minnesota Attn: [redacted] SRiver Ridge Circle Burnsville, MN Re: [redacted] Case #: [redacted] Dear Ms [redacted] , I am writing in response to an inquiry received from your office on behalf of Mr [redacted] regarding his WebBank/Fingerhut Credit Account Mr [redacted] states that Fingerhut is reporting a thirty day late on his credit report, which resulted from an unauthorized order placed on his accountMr [redacted] is requesting that the delinquent remark for August be removed and his account closed According to our records, an order was placed on Mr***'s WebBank/Fingerhut credit account on April 24, and shipped to an address in Alabama Fingerhut attempted to make contact with Mr [redacted] when the account became delinquent, but were unable to reach himFingerhut also sent monthly statements beginning in May to Mr***'s address in Bakersfield CaliforniaA dispute from Trans Union was received in July 2013, to which Fingerhut replied with a letter and itemized statement Mr [redacted] contacted Fingerhut by phone in August stating there was an unauthorized order on his accountAfter receiving a police report and signed unauthorized merchandise affidavit, Mr***'s account received full credit for the merchandise Per Mr***'s request, his account was closed on December 10, A dispute received from Trans Union was updated to "Closed at Customer's Request" and the thirty day delinquency reporting for August was removed(Control # [redacted] ) According to an account review on December 14, 2015, Equifax, Trans Union and Experian are reporting Mr***'s account as "Closed at Customer's Request" and the delinquency reporting for August has been updated to current Thank you for allowing us to assist and explain Sincerely, Kari [redacted] Executive Care Team KD/lg Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Matter has been resolvedThank you
CONFIDENTIAL COMMUNICATION March 29, RevDex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account In Ms [redacted] ’s inquiry, she states that after being just one day late on a payment she was harassed by telephone times in one day The next day she was contacted again by telephone more times Ms [redacted] states that she is officially being harassed for a day late payment Ms [redacted] ’s desired resolution is to have Fingerhut stop calling her as she has requested Our records indicate we attempted to call Ms [redacted] twice on March 14, 2017, once on March 15, 2017, twice on March 16, 2017, once on March 17, 2017, and once on March 18, We were not able to make contact with Ms [redacted] , but did leave a message with a third party, asking for Ms [redacted] to call us back, on March 15, We do not show that we contacted her more than two times in one day Records indicate that on March 20, we revoked consent to call the telephone number associated to Ms [redacted] ’s account If Ms [redacted] wishes to cease further communication on the account, a written cease and desist request may be faxed to ###-###-#### or mailed to [redacted] ***, StCloud, MN, or she may contact us toll free at ###-###-#### Please note, if a cease and desist status is placed on Ms [redacted] ’s account, no further call attempts will be made or written communication sent, unless notified in writing rescinding the cease and desistA monthly statement will continue to be mailed Ms [redacted] ’s account would also be closed to future purchases and additional purchases on the account will not be allowedHowever, Fingerhut orders may be placed online using Visa, MasterCard, or Discover to pay for the order Any outstanding balance will continue to accrue interest and you may be assessed late fees and Ms [redacted] ’s account is still subject to the original terms and conditions of the Agreement If Ms [redacted] would like information or the assistance of one of our financial hardship payment plans, she would need to revoke the cease and desist request in writing If Ms [redacted] would like to discuss payment plan options she may contact our Billing Department at ###-###-####Their hours are 7:am to 9:pm, Monday through Friday, Central Time Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/rg
Dear Ms [redacted] :? I am in receipt of your letter dated August 22, 2016, regarding the above-referenced account.? I want to apologize for any inconvenience this has caused the complainant and we will not contact her? regarding this account again.? The complainant can, of course, continue to pay her account on the payment arrangement that she has? previously made with my company.? Sincerely,? CREDIT ADJUSTMENT BOARD, INC.?
CONFIDENTIAL COMMUNICATION December 7, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account In Ms***’s inquiry she stated that she will be returning both Xbox One’s and expects a full refund Ms [redacted] stated that she took the systems to a local store who confirmed that she received two incorrect systems We have issued (2) special prepaid labels for Ms [redacted] to return the (2) items to Fingerhut These labels will allow our returns center to inspect them as we believe that the merchandise being shipped are the Xbox One “S”, but based on Ms***’s findings, we would like to confirmIf our Returns Department finds a shipping error occurred and she was sent the wrong item, we will cover the shipping If they find Ms [redacted] was sent the correct item, Ms [redacted] will remain responsible for the shipping per our return policy, which states, the customer is responsible unless in cases of damages, defects, or shipping errors Ms [redacted] will be credited the full amount of the service plan that was purchased on her first order once we have the return We apologize for any inconvenience caused to Ms*** Should Ms [redacted] have any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of am and 8:pm, Central Time, Monday-Friday Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/rg
I am rejecting this response because: I want to contess this decisionPlease, resubmitUnsatisfied Customer, [redacted]
We take the privacy and protection of our customer accounts very seriously and dedicate resources to identify, resolve and permanently correct issuesIn the interest of confidentiality, we have attached our response for the consumer to review
Initial Business Response / [redacted] (1000, 5, 2015/11/17) */ CONFIDENTIAL COMMUNICATION November 13, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Our records indicate on March 10, Ms [redacted] purchased a Zeki 8" 8GB Android Tablet with Google PlayOn June 30, Ms [redacted] contacted Fingerhut stating the product was not working properlyThe agent correctly advised her that she would need to contact the manufacturer as we require returns to be made in accordance with our return policy which states: "We will grant exchange or issue a credit for full cash price within days of receiptAfter days, we will no longer grant an exchange or issue a refundShipping and handling charges are non refundableComputers, camcorders, and generators: Fingerhut offers returns and exchanges through the 30-day home trial period for the full cash priceAfter that time we can no longer grant exchanges or accept returnsOther product concerns must be handled under the manufacturers' warrantySoftware and music CD's: May be returned for credit or refund only if in the original unopened packaging with the factory seal intactExchanges are permitted for the identical product only." All of our electronic devices are shipped to customers in a new condition, and have not been previously usedOccasionally, a customer will experience a problem with a device, as if the case with Ms [redacted] Unfortunately, this product was not purchased with a warranty and when Ms [redacted] contacted us about the problem, it was outside of our return time frameWe sent a letter to Ms [redacted] on July 29, explaining our return policy We received Ms [redacted] 's return a second time on October 20, At this time, a letter was sent to Ms [redacted] explaining we were unable to accept the return for same the reason stated above, and the product will be shipped back to herShe should allow up to days to receive the product back from Fingerhut Our records indicate on October 1, Ms [redacted] purchased an additional Zeki 8" 8GB Android Tablet with Google PlayThis tablet is also out of our return policy time frame, which Ms [redacted] was made aware of on November 11, If Ms [redacted] is having issues with either of her tablets, she will need to contact the manufacturer, Zeki, at [redacted] Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/KS Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Ms [redacted] : I will be mailing a full response with attachments but first of all I would like to say Fingerhut is lying1) I called early June not June 30th2) I noticed Fingerhut stated after days , they can no longer issue a creditNo days had passed so why can't I return the product? A red flag should jump out to you3) The manufacturer told me the tablet was used/refurbishedI will print and mail the email to youFingerhut can argue with the manufacturer about this4) Fingerhut told me in an email that the reason they emailed me the October 1, Smart Return Label was because the agent thought I was returning the October orderThis is a lieHow could she have thought this when I had not ordered the second ZEKI until much later that dayWhen I was talking to her there no such order had been placedThere was only one order in the systemI will mail this email also5) Fingerhut reassured me twice that this issue was resolvedOnce on 10/1/and again on 10/28/Fingerhut has lied and given very poor customer service bestAt worst, maybe laws have been violatedAgain, do not close this caseThere are some documents I would like to mail youIn fact, I can forward the emails to youWhat email address can I forward them to you? Thank youTalk to you soon [redacted] Final Business Response / [redacted] (4000, 10, 2015/11/23) */ CONFIDENTIAL COMMUNICATION November 19, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the further inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account As previously stated, our records indicate Ms [redacted] contacted Fingerhut on June 30, stating her tablet was not working properlyAt this time she was correctly advised by the agent that she would need to contact the manufacturer as we require returns to be made in accordance with our return policyShe purchased the tablet on March 10, Ms [redacted] would have had days to return to tablet for credit or exchange We are uncertain as to why Zeki would have thought the product sent to Ms [redacted] was refurbishedAs we stated in our previous response, all of our electronic devices are shipped to our customers in a new, and unused condition On October 20, Ms [redacted] returned the tablet she purchased on March 10, At this time, a letter was sent to Ms [redacted] explaining we were unable to accept the return and the product would be shipped back to her At this time all of the tablets Ms [redacted] has purchased are out of our return policy timeframeIf the tablets still are not working correctly she will need to contact Zeki at [redacted] We have provided Ms [redacted] with all of the information we have on this matterAt this time, Fingerhut considers this matter closed Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/KS
CONFIDENTIAL COMMUNICATION July 18, Revdex.com of Minnesota # [redacted] Attn: [redacted] SRiver Ridge CirBurnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a promotion code she would like to use in relation to her WebBank/Fingerhut Advantage Account Ms [redacted] states she is unable to apply promotion coupon ‘NC466’ for $off a $or above order, for which she qualifies according to its advertising on the Fingerhut website for those who, like herself, are new customersShe states a representative she contacted via web chat service confirmed she was eligible to use the code and advised her to call customer service to apply it to her orderMs [redacted] wants a stronger assurance she will be given the coupon discount and wants to avoid a further “run around.” Our records confirm that the discount Ms [redacted] refers to of ‘NC466’ is a valid promotional code with usIt is difficult to determine what exactly caused the code to be rejected when Ms [redacted] applied it during the web checkout process, since it appears she met the eligibility requirements of placing an order totaling at least $200, applying for her account on the Fingerhut website, and placing her order before the code’s expiration date of June 30, On July 18, 2016, a customer service representative called Ms [redacted] to assist her with the order and applying the discountThe representative spoke with a third party and left a message advising that Ms [redacted] should call our Customer Service Department at ###-###-#### to place her order so that the discount could be applied Ms [redacted] should not encounter any difficulty when she calls customer service to place her order as her account is clearly noted that we will honor the ‘NC466’ promotional codeAs a reminder, the order total must be a minimum of $before we can apply the $discount to itWe appreciate Ms [redacted] ’s ongoing patience and cooperation with us in working to resolve this matter Thank you for allowing us to assist and explain Sincerely, Vi [redacted] Executive Care Team VF/ah
I am rejecting this response because I am looking at my invoice from this Company and it shows a balance of $Please explain how it is good buisness practice to charge people money when they return the product to you? I dont recall ever receiving an itemized invoice explaining what the charges were forI made the assumption it was your so called insurance protection plan called SafelineYou referenced I elected to enroll in this in on your website, eight years ago? A website I could not even access when I ordered the camera I returned, because I dont know my user id or password to access my accountI had to call my order inI was asked if I wanted to purchase insurance at that time and I said No, I was not interestedShe asked me again if I was sure I didnt want to purchases that and I said no again.The companys response said I am liable for shipping charges both ways when an item is returnedWhy was I charged $for standard USPS service to recieve the product but Fingerhut only paid $to get it shipped back? It appears to me they are looking to make a significant profit by inflating their shipping costsI will agree to pay a total of $in shipping costs, not $I also refuse to pay interest or late charges on shipping costsWhere does $come in to play?? Even if I figure the $- $107.20, that is a $differenceThats some shady business practice you have if you feel justified in charging a customer that amount of money for a product I never puchasedIs that how you stay in business, by collecting money for nothing? Absolutely horrible customer service [redacted]
CONFIDENTIAL COMMUNICATION August 9, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Ms [redacted] states the airbed she purchased on March 7, has a coil that is poppedShe states she has contacted Fingerhut in regards to this matter and Fingerhut gave her the manufacturer contact informationMs [redacted] contacted Fingerhut a second time and states she was told she would be reimbursed for the item being the item was unavailableShe would like to receive a new airbed or be reimbursed for the airbed and the year service plan Our records indicate Ms [redacted] purchased an Intex Queen Raised Airbed with a Year Service Plan on March 8, We have no record of her contacting Fingerhut stating the product was defectiveAt this time she would be unable to return the airbed to Fingerhut for a refund as we require returns to be made in accordance with our return policy which states: “We will grant exchange or issue a credit for full cash price within days of receiptAfter days, we will no longer grant an exchange or issue a refundShipping and handling charges are nonrefundableComputers, camcorders, videogames, and generators: Fingerhut offers returns and exchanges through the 30-day home trial period for the full cash priceAfter that time we can no longer grant exchanges or accept returnsOther product concerns must be handled under the manufacturers’ warrantySoftware and music CD’s: May be returned for credit or refund only if in the original unopened packaging with the factory seal intactExchanges are permitted for the identical product only.” Ms***’s Year Service Plan began on March 10, For assistance with the product Ms [redacted] should contact National Extended Warranty at ###-###-####Her warranty contact number is [redacted] This item is currently out of stock on our website, if she would like additional information on this product she may contact the manufacturer, Intex Recreation, at ###-###-#### Monday-Friday 8:30AM-5:00PM Pacific Standard Time Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/KS
CONFIDENTIAL COMMUNICATION April 15, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit AccountOur records indicate Ms [redacted] placed an order on our website on March 14, for two Fisher-Price Power Wheels 12V Kawasaki Brute Force Ride-Ons totaling $1,On March 27, Ms [redacted] emailed us to advise the items she received were different than the offer advertised on our websiteIn the description of the product on our website based on the information we received from our vendor indicated the item was a two-seater, included sound effects and has a maximum weight limit of lbsMs [redacted] advised us when she received the item(s), it had one seat, no sound effects and a maximum weight limit of lbsWe referred the information Ms [redacted] shared with us to our vendor to verify/update the description they provided for the item on our websiteWe were able to validate the item only has one seat and no sound effects and the description has since been updated on our websiteWe are still researching the maximum weight limit with our vendor since according to the Fisher-Price website the maximum weight limit is listed at lbsOnce we have the information needed we will determine if a change needs to be made on our websiteWe make every effort to ensure the information we have is valid and we appreciate Ms [redacted] bringing this to our attentionThe price reflected on our website and that Ms [redacted] was charged is correct for the item she receivedWe sincerely apologize for any inconvenience the incorrect description may have causedAs a courtesy we have credited $for each of the Ride-OnsMs [redacted] will see the credits within 1-billing cycles on her monthly billing statementNo further discounts or credits will be issuedOur customers are very important to us and we strive to assist and satisfy themI trust with this information we have done so with Ms [redacted] Thank you for allowing us to assist and explainSincerely, Vi [redacted] Executive Care Team VF/bw
I am rejecting this response because: As I stated before, I have been a customer of Fingerhuts, in good standing, for a couple years now so I am constantly receiving some type of sale or "special." Several others in the past have been shady, but this one truly tops them all offI sent copies of these advertisements and I hope my camera allowed everyone to see just how small the "details" was and how in the emails you would scroll down and it would have all the catagories, leading the customer to believe it truly was "SITEWIDE" I know we all have received sales notifications before and usually when they advertise a specific percentage off, there is an asterisk nearby and I do mean nearby, some are actually located on the number amount that is being advertisedOr there is parenthesis with the items not included close by the advertised number amount of the saleNot some tiny, font probably where people cannot see itAnd to use the word SITEWIDE is another deceptive use of that word as I also included the long list of categories NOT includedYou cant in all good conscience use the word Sitewide and it turn out to be only a couple categoriesThat in itself is deceptiveSitewide should mean just that, SITEWIDEA complete misuse of that word.Folks, there is no good reason to have advertising like thisSo misleading, so deceptive, all it does is anger the consumer and they spend time picking out items they wish to purchase when in reality, there are very FEW categories that are included in this so called SITEWIDE saleWhy cant Fingerhut be honest and up front from the beginning in their advertising? Whats so wrong with that?And what about your rude employees? "Oh, this is the way it is..." and "Its legal..." hey, I didnt know you were an attorney!I am tired of being "played' by these big companiesThere is no need to trick your consumers, which is what Fingerhut didHow about 20% off certain categories or items? Then the consumer would know that only certain items were on sale from the beginning Just be honest and up front about everythingI spent allot of time researching and reading all their various laptops available through FingerhutAfter I picked several out after reading all the details on the ones Fingerhut had, I then took the ones I considered and researched them separately.I am tired of these games Fingerhut plays on their consumersSo no, this is NOT acceptableFingerhut was out of line here, deceptive, misleading and a complete waste of time when it didnt have to be that way if they just had truth in advertising
I am rejecting this response because:This company has no idea about any of the things that transpire within thier companyThey are stating that the payments was made from a card with the name [redacted] that is a lie because my name was still [redacted] edge at the time so I know that thier information is inaccurateITS VERY IMPOSSIBLE CAUSE OUT WASN'T MY AME YET and the name [redacted] Brown was used to open this account by my children's father and as far as them reporting inaccurate information even as this letter was typed in response it's not accurate because I got tired of going back and forth with a company that knows nothing and I payed it off because my kid father is in prison for 15yrs and at this point I'm over this companies lack of knowledge and I'm filling complaint with the attorney general and looking into a lawyer cause this is just pathetic the least they could have done was look up the account before sending a bogus a
s response but I'm pretty sure it will help me build a case to have the information removed and to stop them from doing this to others
CONFIDENTIAL COMMUNICATION January 5, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Ms [redacted] indicates she placed an order for daybeds with trundles and when she received the shipment, she received two packages that only contained the sides of the daybedsShe contacted Customer Service and was advised the missing parts would be delivered by December 22, Ms [redacted] received a phone call from a supervisor in December 16, and was advised of an advertising error on the website at the time she placed the orderThe supervisor advised Ms [redacted] she could either return the two packages she received for full credit or she could purchase the other parts of the daybed for $per bedMs [redacted] is requesting to have the remaining parts of the daybeds sent free of charge Our records indicate Ms [redacted] placed an order on December 7, on our website for of the Springfield Daybeds w/Trundle for a total of $The items shipped on December 8, and were delivered shortly after to the address we have on file for Ms [redacted] On December 9, Ms [redacted] contacted us to advise she only received the sides of the daybeds and was missing the front(s), back(s) and trundle(s)The agent referred this information to our Parts Department to have the missing parts sent to Ms [redacted] As a precaution the agent also referred this information to a merchandise specialist for further verification and research of the extensive parts that were missing from the shipmentOn December 12, the merchandise specialist referred their findings for further clarification of Ms [redacted] ’s concerns Upon the conclusion of the merchandise specialists investigation on December 16, a supervisor contacted Ms [redacted] and advised her of the advertising error on our websiteThe supervisor indicated the item number and pricing on our website was only carton of the separate cartons that make up the complete daybedMs [redacted] requested for the missing cartons to be sent free of charge and the supervisor advised Ms [redacted] the cartons could not be sent at no costWe sincerely apologize for any inconvenience this may have caused Ms [redacted] To complete Ms [redacted] ’s order for the daybeds we would need to place an order for the missing cartons (of QMand of QM732)The cost for each of the additional cartons is $each for a total of $(x $129.99)As a courtesy we will waive the shipping and handling for the remaining cartonsIf Ms [redacted] would like to place the order for the remaining cartons needed she may contact a member of our Executive Care Team at ###-###-#### for assistance with placing the orderIf Ms [redacted] would like to return the cartons she has already received she may do so by using the postage paid return labels that came with the order or she may print the return labels needed directly from our website www.fingerhut.com by clicking on our Return Center link If Ms [redacted] has further questions she may contact Customer Service at ###-###-####, Monday – Friday, 8:AM – 8:PM CT Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/bw
(The consumer indicated he/she DID NOT accept the response from the business.) ***See attached documents I have seen no credit issued on my accounts for the $or $late fees which are not accurate and I consider to be falseIf credit has been issued for these then I do not owe themI have paid every bill each month on or before due date - my last payment for March was made/send out on March 15th with the due date being March 24th - I paid the amount due less the late fees so my account should reflect that all payments are current and up to date once they post the payment to my account which normally for the last years has taken 2-days for them to receiveUntil they remove the fees from my account and show that I do not owe them and remove them from future payments I will not consider this response / action adequateIf they have credited my account then I simply to not woe those charges and they should not still be trying to collect them from meIf this continues on to being unresolved to my satisfaction I will contact an attorney and go forward from there with legal action against them(FingerhutDocs.pdf)
CONFIDENTIAL COMMUNICATION November 28, Revdex.com of Minnesota Attn: [redacted] SRiver Ridge CirBurnsville, MN Re: Case # [redacted] – [redacted] , *** Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] As an assurance to Mr [redacted] , he has now been added to our Do Not Solicit listAs our contact lists are prepared several weeks in advance, it may take up to four to six weeks for the solicitations to completely stop Mr [redacted] will cease to be contacted in any way by our companyWe apologize for any inconvenience Thank you for allowing us to assist and explain Sincerely, Vi [redacted] Executive Care Team VF/ah
CONFIDENTIAL COMMUNICATION June 22, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Mr [redacted] states the secondary phone number on his Fingerhut account is inactiveHe would like this number removed from his records Our records indicate Mr [redacted] contacted Fingerhut on June 16, to have the phone number ###-###-#### removed from our recordsOn that same date we removed the number from our records Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/KS
CONFIDENTIAL COMMUNICATION August 5, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the complaint we received regarding a WebBank/Fingerhut Credit Account for Jeremy [redacted] Mr [redacted] states he received an Intex Easy Set Round Pool that was damaged and missing partsMr [redacted] also states he is unable to package the pool back up to return it to us, as the item is quite large, and he does not have the original packaging Our records indicate Mr [redacted] placed this order on May 29, The order includes the Intex Easy Set Round Pool, an Intex Foot Bath for Pools, an Intext Adventurer Snorkel and Mask Set, an Intext Solar Heater Mat for Above-Ground Pools, a Water Balloon Launcher and an Ocean Reef Snapset Kid’s Pool Mr [redacted] contacted us on June 11, via email, advising he found a hole in the ring of the Intext Pool and that they needed to patch the pool before they could even use it After multiple email exchanges between us and Mr [redacted] regarding how he should package the pool to return it, we have made the decision to credit the pool, and are not requiring the return of it Mr [redacted] ’s account has been credited in the amount of $for the poolThis amount includes the retail price of the item, tax and shipping and handlingDuring this time, Mr [redacted] ’s account balance included the purchase for the pool and the accessories, and had a payment of $due by July 15, We have not received a payment, and so Mr [redacted] ’s account was assessed a Late Fee of $Due to extenuating circumstances, we will issue credit for the late fee as a one-time exception Mr [redacted] will see these credits on his next billing statement, which will be produced on August 26, As of August 9, 2016, Mr [redacted] ’s balance is $There is a payment of $due on August 22, If Mr [redacted] wishes to return the other items he purchased with the pool, he may do so using the pre-paid return label that was emailed to him on June 20, If Mr [redacted] no longer has that email, we ask that he contact our customer service office to request oneWe will be noting the account to ensure that return is acceptedThank you for this opportunity to explainSincerely, Vi [redacted] Executive Care Team Fingerhut Customer Service