High Desert Internet Services

Mikey Aprovided good serviceHe was informative, thorough and politeHe was also efficient

Frederick was very helpful and professional He spent over two hours at our home and was very thorough He gave us safety recommendations for the future which we greatly appreciated We will definitely request him if we need future help with our heating or cooling systems

Pacific Air is a top notch company Their work ethic and customer service are excellent

The heating and air tech from Pacific Aire, a young fella named Ryan P., was here today and as always, did a beautiful job taking care of things I needed looked atI've been a customer with Pacific Aire for some time now, and always ask for Ryan for the standard checkupsHe's very knowledgeable, thorough and patient, helping me understand how things workand when he's finished doing whatever needs to be done, I am a very happy customer To use the modern vernacular, RYAN ROCKS!, and I'm mighty glad he does

Frederick is one of the most professional technicians I have ever metHe explained in detail the point tuand cleaning procedure for our air conditioning systemHe pointed out the problems and discussed the options for repairHe also showed us the membership options for serviceWe signed up for the elite membership and he called the next day to schedule a consultation for repairs or possible replacement of our system

MrC***: We are sorry to hear you are not happy with your our service Per the discussion you had with our Client Care Supervisor, your club membership was canceled and the months dues will be refunded in the form of a check A copy of the signed agreement was already e-mailed to you in regards to your claim of forgery Let us know if you need further documentation or if you have any more questions and need further clarification Thank you, I [redacted] Business Manager

Pacific Aire, Incis very professional and their charges are reasonableTheir service technician (Matt C.) was very professional and explained every procedureHe listened to my concerns and answered all of my questionsI highly recommend this company for their AC and heating

Excellent maintenance and serviceVal Meredith was first class and very knowledgeable

Complaint: I am rejecting this response because: This is the offer of resolution receivedMy offer of resolution to follow after Pacific AiresPer our conversation and the conversation you had with our Field Supervisor, I am providing you with the following information: I do show the system passed inspection in December in -Manual J Load Calculations – (which was done using your existing ductwork) This shows that the equipment which was sold to you, a Ruud ton seer system, is correctly sized for your home The load calculation shows a requirement of tons Not only would tons be overkill, but with the ductwork replaced,your load requirement will go down and if you do the insulation also, it will go down even more -Had you purchased the ductwork in 2014, the retail cost of the system would have been: $15,(includes asbestos/non-asbestos duct removal, supplies with registers, sealing of boots ) -– pricing to move to attic and replace all accessible ducts: $9,retail (includes removal & reinstall of existing equipment, asbestsos/non-asbestsos duct removal, return cut ins in bedrooms, main return cut in, duct runs replaced with silver Rduct, new registers, sealing of boots, catwalk,platform, attic access, amp dedicated circuit to attic, new exhaust vent cut in, HERS test and permits) -price for duct replacement only (maximum discounted price) $(includes asbestos/non-asbestos duct removal, supplies with new registers, sealing of boots, HERS test and permits) We appreciate you as a customer and our ultimate goal is to make you and your home as comfortable as possible I cannot speak to what was or was not discussed in but I can speak to who is working on your job now & what can be accomplishedPlease let me know at your earliest convenience how you would like to proceed Sincerely, C [redacted] C [redacted] [redacted] Install Manager Pacific Aire, Inc [email protected] ext Dear MsG [redacted] / MsM [redacted] :It appears this is an offer of resolution It is unsatisfactory There are two solutions, in the order listed as to preference, that are acceptable to resolve the situation:1) Refund the $10, I will return all the equipment and materials used; less Pacific Aire's price paid for the Honeywell thermostat which I would retain.2) Pacific Aire provide me a written estimate for a heating and air conditioning system to design and specifications provided, utilizing a ton HVAC, ton condenser, and ton coil Should this written estimate approximate written estimates received from two other companies, Pacific Aire would be contracted to perform the work From the estimate total, I would receive a credit of $10,for money already paid.Respectfully yours,J [redacted] [email protected] ext Regards, James Phelps

Outstanding response timeGreat customer service in keeping you advised about arrival time of repairman

Ken ***did an excellent job on tuning up our heating system and explained what we need in the future very well

All of the people that I have interacted with in this company in the past years has been so positive, I have contracted with them due to thisI thank God for people of integrity

We have had the pleasure of working with Pacific Aire for many years and they never disappoint! From the customer care team that do the scheduling to the technicians, everyone is an absolute dream! Especially love working with Brett P! He is knowledgeable, professional, courteous, respectful and kind! Did I mention he is also very thorough with his explanation of the work and is conscious of our needs! Thank you Brett!!

We do appreciate your
business and are glad you are enjoying the benefits of an environmentally
friendly system
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In our plus years of
business we always strive to create the best experience with the greatest
possible results while following ethical and transparent business
practices. With that being said, we do not install other peoples parts
because we cannot guarantee or warranty them. To keep in line with
transparency it is against company policy for our employees to do any under the
table work for our customers
We do value your
business and understand your frustration. The offer for to upgrade the
system at a severely discounted price still stands. We would love to work
while staying true to our policies and procedures
Thank you,
M*** ***

Moved to Camarillo three years ago and called Pacific Aire to check out my HVAC system They sent someone out right away and checked everything I was extremely impressed with the professionalism and knowledge of the tech.(I spent many years doing similar work on a different type of equipment, but the basics were the same, so I was familiar with the process.) Top notch person and service

Excellent customer service Quality workVery neat and clean Respectful of my property and thorough explanation of the service given Would highly recommend this service tech, Chris D Also highly recommend Pacific Aire

Dock arrived right on time for appointment He arrived at the beginning of window time Dock was kind, polite, neat and patient He answered all of my questions
Chris explained things so I could understand
We bought a new furnace from Pacific Aire & are very happy with it They are a great company to work with I would not hesitate to recommend them to anyone

Your tech arrived at the beginning of the appointment window which impressed me greatly! His friendly personality and people skills were on full display immediatelyI explained the problem and he started isolating it making sure he explained every step he was takingAt first it was thought that my thermostat was the culprit but it turned out to be a "lockout" of the system and it got resetTech explained the different options of joining the company membership club along with the monthly feesHe also provided pricing for thermostats they soldProblem was resolved and I would use this company again in the future without hesitationTech is a great asset to Pacific Aire!

John was very thorough and took his timeMy air conditioning, which I have had problems with for a long time, now seems to be doing its job and the house has never been cooler and more comfortableHe also noticed it to be noisy and is much more quieterThanks soooo much

John was excellentHe was knowledgeable, kind, and professionalAnd I appreciated his explanations of the various parts