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High Point Asset Inc

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Reviews High Point Asset Inc

High Point Asset Inc Reviews (89)

My desired resolution is for the company to cease any contact with me

We strive for and enforce compliant collection procedureAny violations are dealt with swiftly and sternlyOur employee files represent same. I have researched the available documentation regarding the complaint and have
found the following: Based on the conversation between the consumer and the representative, there were never any threats of her being arrested if she didn't payThe information she may be referring to is listed on the validation letter provided with this response.Validation of Debt AttachedAction taken:File: Cease and desist status has been placed on the account and no further action will be taken.Disciplinary Action: N/ASincerely,Jamie L***Manager, Administration

This letter is written in response to Case #: ***We strive for and enforce compliant collection procedure
Any violations are dealt with swiftly and sternlyOur employee files represent
sameI have researched the available documentation regarding the
complaint and have found the
following: The phone issue the day the consumer was trying to reach our
office was out of our control, we were closed that day due to technical
difficultiesWe are fully disclosed and open to sending the proper documents
as many times as possibleLegitimacy of the file is not a battle of he say she
says when validation can be providedDespite the accusation of fraud or scam
we can provide validation which proves we have the right to collect on the
file. Validation of Debt Attached Action
taken: File: Cease
and Desist status has been placed on the account and no further action
will be takenRefund being issued. Disciplinary Action: N/A Sincerely, Jamie
L. Manager,
Administration

This letter is written in response to Case #: ***We strive for and enforce compliant collection procedure
Any violations are dealt with swiftly and sternlyOur employee files represent
sameI have researched the available documentation regarding the
complaint and have found the
following: Validation
of the debt is sent as many times as possible in any form requestedWhenever
there is a clear indication we have the wrong number we remove it immediately
Our database has to be given hours to completely clear the number. Action
taken: File: Cease
and Desist status has been placed on the account and no further action
will be taken. Disciplinary Action: N/A Sincerely, Jamie
LManager,
Administration

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

We strive for and enforce compliant collection procedure
Any violations are dealt with swiftly and sternlyOur employee files represent
sameI have researched the available documentation regarding the
complaint and have found the following: The representatives are more informative and positive
than
anythingAny information request is trained to be met immediatelyThere’s
never any reason to discuss “charges” that’s not a part of our practicesThe
lenders provided are placed in our office so we can’t vouch for them. We can
always provide validation to prove we have the right to collect on the fileValidation: Attached Action
taken: File: Cease
and Desist status has been placed on the account and no further action
will be takenDisciplinary Action: N/A Sincerely, Jamie
LManager, Administration

The dispute was documented and no further calls is being conducted

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We strive for and enforce compliant collection procedure
Any violations are dealt with swiftly and sternlyOur employee files represent
sameI have researched the available documentation regarding the
complaint and have found the following: Validation
of the debt is sent as many times as
possible in any form requestedThe debt
was placed in our office with a guarantee of validity as well warrantied chain
of title directly from the client. Action
taken:File: Cease
and Desist status has been placed on the account and no further action
will be takenDisciplinary Action: N/A Sincerely, Jamie
LManager,
Administration

Validation has been attachedFile is currently placed in a cease and desist status to stop all forms of communication

This letter is written in response to complaint id# ***WE strive for and enforce complaint collection procedureAny violations are dealt with swiftly and sternlyOur employee files represent sameI have researched the available documentation regarding the complaint and have found the
following: The customer requested validation of debt on September 3rd, Our company provided the customer with the validation of debt on September 3rd, Our company provided the customer with the validation of debt which includes the original lender, account number, opne charge off dates, open and charge off amounts, and current debt owner. Action taken on the file: At the customer's request we put the account in cease and desist status and will not be attempting to contact *** *** anymore. Sincerely, Jamie L*** Manager, Administration

This letter is written in response to complaint #*** opened in your office for *** ***. We strive for and enforce compliant collection procedureAny violations are dealt with swiftly and sternlyOur employee files represent same. After thoroughly searching our
database linked with phone number *** and any other phone numbers linked with *** ***’s file in our office I could not find any conversations of a threatening nature. If Ms*** called our office on any other phone number and would like to provide us with it I can do a search for threatening conversations recorded in our database system. The file in our office linked with the customer mentioned above has been sent back to our client on September 15th, 2015. If Ms*** has any questions regarding this account, she should direct them to our client, Hylan Debt Fund, LLCTheir contact information is as follows: Hylan Debt Fund, LLC Main St. Amherst, NY 14221 (716) 580-3135 Action Taken: The account has been closed and sent back to our client. Our company will no longer be calling Ms*** Please contact me if you have any additional questions regarding this complaint. Sincerely, Jamie L*** Manager, Administration

This letter is written in response to Case #: ***We strive for and enforce compliant collection procedure
Any violations are dealt with swiftly and sternlyOur employee files represent
sameI have researched the available documentation regarding the
complaint and have found the
following: We are fully disclosed and open to sending the proper
documents as many times as possibleLegitimacy of the file is not a battle of
he says she says when validation can be providedWe can’t provide a copy of
the original copy nor are we legally obligated toValidation was already sent,
anything beyond what’s provided is unattainable for our office. Validation of Debt Attached Action
taken: File: Cease
and Desist status has been placed on the account and no further action
will be takenRefund being issuedDisciplinary Action: N/A Sincerely, Jamie
L. Manager,
Administration

This letter is written in response to complaint #*** opened in your office for *** ***We strive for and enforce compliant collection procedureAny violations are dealt with swiftly and sternlyOur employee files represent sameI have researched the available documentation regarding
the complaint and have found the following: An account was placed in our office in the name *** *** from May 21st, until September 16th, Our office left messages for Ms*** to call our officeI completed a database search of all incoming calls of Ms***’s phone numberI was unable to see any record of Ms***’s phone number ever calling our officeWithout a record of any incoming calls from Ms***, I was unable to see any requests for a Validation of Debt or to Cease & Desist contactIt is not a practice of our representatives to threaten or harass account holdersIf Ms*** would like to provide a different phone number that she called in on, I can search for contact in our office for a recording of the callIf a representative had threatened or harassed her, they will be disciplinedAction Taken: Ms***’s account was closed in our office on September 16th, If Ms*** has any questions regarding this account, she should direct them to our client, *** *** ***, LLCTheir contact information is as follows: *** *** ***, LLC Feel free to contact me if you have any additional questions regarding this complaintSincerely, Jamie L*** Manager, Administration

This letter is written in response to Case #: ***We strive for and enforce compliant collection procedure
Any violations are dealt with swiftly and sternlyOur employee files represent
sameI have researched the available documentation regarding the
complaint and have found the
following: Validation of the debt could always be providedDelinquent
payday loans are not placed on the consumer credit reportMessages left on
voicemails stresses urgency but are not threateningFor security purposes we
use a PO Box as an address but under a particular circumstances our physical
address can be providedWe never have or never will attempt to place a lien on
any consumer. Validation of Debt Attached Action
taken: File: Cease
and Desist status has been placed on the account and no further action
will be takenDisciplinary Action: N/A Sincerely, Jamie LManager,
Administration

This letter is written in response to Case #: ***We strive for and enforce compliant collection procedureAny violations are dealt with swiftly and sternlyOur employee files represent sameI have researched the available documentation regarding the complaint and have found the following:
Contrary to the consumer's complaint we have proper collection process and always provide receipts upon completion of paymentWe only conduct calls allotted by the FDCPA depending on each corresponding state local timeNothing was discussed with anyone in our recordsConsumer must be mistaken our office for a separate officeValidation of Debt Action taken: File: Attached Cease and Desist status has been placed on the account and no further action will be takenDisciplinary Action: N/A Sincerely, Jamie LManager, Administration

This letter is written in response to Case #: ***We strive for and enforce compliant collection procedure
Any violations are dealt with swiftly and sternlyOur employee files represent
sameI have researched the available documentation regarding the
complaint and have found the
following: We are fully disclosed and open to sending the proper
documents as many times as possibleLegitimacy of the file is not a battle of
he says she says when validation can be providedThe loan may have been
dispersed via deposit, cash, check, or lender issued cardWe can’t prove how
it was received, in most cases when a bank account is placed on our files it
indicates there were payments being madeAny bank statement is good to have
but doesn’t work or count as proof for anythingIf a debt was paid a receipt
would be needed with the lender name on it as well as original account number. Validation
of Debt Attached. Action
taken: File: Cease
and Desist status has been placed on the account and no further action
will be takenRefund being issued. Disciplinary
Action: N/A Sincerely, Jamie LManager, Administration

This letter is written in response to complaint #*** opened in your office for *** ***We strive for and enforce compliant collection procedureAny violations are dealt with swiftly and sternlyOur employee files represent sameI have researched the available documentation
regarding the complaint and have found the following: Our office spoke to Ms*** *** regarding her three files that were placed in our office on September 20th The dates the accounts were originally opened were in 2011. Ms*** stated in her complaint that her bank account has been closed for and a half yearsShe also stated she never applied for a payday loan. The representative was trying to brainstorm, with the information the customer provided, as to why our office is showing Ms*** has a valid debt with a payday loan in our office that is unpaidOur representative suggested that there may be a possibility of fraud if she never opened up a payday loan. At this point our representative suggested for Ms*** to contact her local authorities and file a report of identity theft on herself. The Validation notice that our office sent Ms*** is what is required of our company to send. At no point did the representative stated they know for a fact Ms***s knowingly opened up a payday loan account and is not paying it, or her identity has been stolen and it is fraud. Our representatives are simply instructed to assist the customer in resolving the matter with the facts that are provided to them by our client and the customer. Whether the account is fraud, a dispute, or a refusal to pay is for the customer to decide not our representativesIt is not a practice of our representatives to threaten or harass account holdersIf Ms*** would like to provide a different phone number that she called in on, I can search for contact in our office for a recording of the callIf a representative had threatened or harassed her, they will be disciplinedAction Taken: Ms***’s accounts have been put in Cease and Desist status in our officeIf Ms*** has any further questions, feel free to contact meSincerely, Jamie L

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, as long as High Point Assets no longer attempts to collect a debt that I DO NOT OWE
Regards,
*** ***

We strive for and enforce compliant collection procedureAny violations are dealt with swiftly and sternlyOur employee files represent sameI have researched the available documentation regarding the complaint and have found the following: An account was placed in our office in the name of *** *** from April 1st until September 14th We have on record April 11th a validation of debt was requested by the customer and confirmed sent to the email address the customer provided usOn April 14th Ms*** was contacted by one of our representatives and stated she received our company's validation notice of her file in question and will have her attorney contact us in regards to resolving matterFrom April 15th until September 13th our office has not been contact by Ms*** or her attorney nor has a representative from our office tried to contact herOn September 14th a representative from our company contacted Ms*** regarding resolution of debtMs*** stated she was unfamiliar with the debt and gave our representative her attorney's contact informationAt this point the representative put Ms***'s account in "Refusal to Pay" status, and he took the attorney's informationThe account was closed and sent back to our client, *** Debt Fund LLC, the same dayOur company has not called Ms*** since September 14th and no longer will call her regarding the file she discussed in her letterIt is not a practice of our representatives to threaten or harass account holdersIf a representative threatens or harasses a customer, they will be disciplinedIf Ms*** has an alternative phone number she called us on that is not on file and feels she has been harassed she may provide us with that phone number and I can search the recording in our databaseAction taken on File: Ms***'s account was closed in our office on September 14th, If Ms*** has any questions regarding this account, she should direct them to our client, *** Debt Fund, LLCTheir contact information is as follows: ***Sincerely, Jamie LManager, Administration

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Address: PO Box 1292, Buffalo, New York, United States, 14205-1292

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