High Point Asset Inc

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We strive for and enforce compliant collection procedure.
Any violations are dealt with swiftly and sternly. Our employee files represent
same. I have researched the available documentation regarding the
complaint and have found the following: I understand the consumer is disputing validity of...

the debt.
Validation of the debt can be provided as many times needed via mail or email.
The validation of the debt not only proves it exist but proves we have the
legal right to collect on the file. The loan could have been dispersed via
cash, check, or direct deposit. We don’t threaten consumers with legal action. Validation of Debt       Attached Action
taken:File: Cease
and Desist status has been placed on the account and no further action
will be taken. Refund being issued. Disciplinary Action:   N/A Sincerely, Jamie
L.Manager,
Administration

We strive for and enforce compliant collection procedure.
Any violations are dealt with swiftly and sternly. Our employee files represent
same. I have researched the available documentation regarding the
complaint and have found the following: When the
representative spoke with the consumer she...

stated she didn’t recall the loan.
It was documented accordingly. There were no threats of jail at all. Action
taken:  File:      Cease
and Desist status has been placed on the account and no further action
will be taken. Disciplinary Action:    N/A   Sincerely, Jamie L. Manager,
Administration

The bank statement doesn't confirm a received loan. As explained in the last response the form of dispersed amount varies.

Validation of debt was sent 9/14/2015. The consumer gave a representative consent to contact her on her cell 11/4/2015. File is placed in cease and desist to stop all communication.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Until I filed the complaint with the Revdex.com I never received a debt verification letter from them.  In addition they used the term pending legal action will be taken if you do not respond to the voice mail.   Regards,  [redacted]

The file has been placed in cease and desist to stop further communication. Validation of the debt has been attached.

This letter is written in response to Case #: [redacted]. We strive for and enforce compliant collection procedure.
Any violations are dealt with swiftly and sternly. Our employee files represent
same. I have researched the available documentation regarding the
complaint and have found the...

following: Our contact information as well as information regarding the
files is never hard to attain. We are fully disclosed and open to sending the
proper documents as many times as possible. Legitimacy of the file is not a
battle of he say she says when validation can be provided. Despite the
accusation of fraud or scam we can provide validation which proves we have the
right to collect on the file. Validation of Debt   Attached  Action
taken:   File:     Cease
and Desist status has been placed on the account and no further action
will be taken. Disciplinary Action:   N/A  Sincerely, Jamie
L. Manager,
Administration

We strive for and enforce compliant collection procedure.
Any violations are dealt with swiftly and sternly. Our employee files represent
same. I have researched the available documentation regarding the
complaint and have found the following: The facts
that get discussed by the representatives...

was provided for us. To prove
legitimacy we provide validation. Action
taken:File:    Cease
and Desist status has been placed on the account and no further action
will be taken. Disciplinary Action:     N/A  Sincerely, Jamie
L. Manager,
Administration

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Regards,   [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I still disagree, the company was very threatening every time they contacted me, harassing me multiple times per day.  Regards,  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

There's a misunderstanding. I haven't been in business since March 9th, 2016. Thank You

We strive for and enforce compliant collection procedure.
Any violations are dealt with swiftly and sternly. Our employee files represent
same. I have researched the available documentation regarding the
complaint and have found the following: Validation of the debt can be provided. The bank may...

not
have received the loan as it may have been received via check, cash or lender
issued card. Bank accounts are listed primarily to make payments.  Validation of Debt   Attached Action
taken:   File:   Cease
and Desist status has been placed on the account and no further action
will be taken. Disciplinary Action:      N/A Sincerely, Jamie
L. Manager,
Administration

This letter is written in response to Case #: [redacted]. We strive for and enforce compliant collection procedure.
Any violations are dealt with swiftly and sternly. Our employee files represent
same.I have researched the available documentation regarding the
complaint and have found the...

following: Explaining the details of a file is a common practice by our
representatives. The facts of the file and how it was created happened long
before it was placed in our office. We base our knowledge on what’s provided,
we don’t point fingers or express our views on who’s right or who’s wrong we
notify and inform. Validation of Debt     Attached  Action
taken:   File:     Cease
and Desist status has been placed on the account and no further action
will be taken. Disciplinary Action:     N/A   Sincerely, Jamie
L. Manager,
Administration

This letter is written in response to Case #: [redacted]. We strive for and enforce compliant collection procedure. Any violations are dealt with swiftly and sternly. Our employee files represent same. I have researched the available documentation regarding the complaint and have found the...

following: There weren’t threats of our office taking anyone to court. An explaination was given which included the rights of the client that may have be misconstrued. Validation of the debt could always be provided via email or mail which ever works best. Threatening family members and/or trying to get money from anyone is against the law. We never use illegal tactics to collect a debt. Validation of Debt   Attached. Action taken: File:     Cease and Desist status has been placed on the account and no further action will be taken. Disciplinary Action:     N/A. Sincerely, Jamie L. Manager, Administration

We strive for and enforce compliant collection procedure. Any violations are dealt with swiftly and sternly. Our employee files represent same. I have researched the available documentation regarding the complaint and have found the following: Our client, Big Sky Research Bureau, Inc., sent us a...

delinquent account in the name [redacted]. This file included the name, address, social security number, email address, all original loan information and the account that was put in place to repay the loan. A Validation of Debt for this account is included with this response. After doing a database search for all the conversations Mr. [redacted] had with our representatives, I have not found any instances of profane language being used by any of our representatives.  However, as a result of my search I have found an agent from our office not honoring a verbal request from the customer to discontinue trying to contact him by phone. It is not a practice of our representatives to threaten or harass account holders. If a representative threatens or harasses a customer, they will be disciplined, up to and including termination.   I would like to further express my apologies on behalf of our company and I want to ensure that this type of behavior is not promoted nor is it tolerated by our company. Action taken:                     Cease and Desist status has been placed on the account and no further contact will be made. Disciplinary Action:          Our representative was given a Written Reprimand and coaching.  Next offense will be suspension or termination. Sincerely, Jamie L[redacted] Manager, Administration

This letter is written in response to complaint #[redacted] opened in your office for [redacted]. We strive for and enforce compliant collection procedure. Any violations are dealt with swiftly and sternly. Our employee files represent same. I have researched the available documentation...

regarding the complaint and have found the following: I have found 3 different accounts in our office that were associated with the phone number Ms. [redacted] provided in the complaint.  Every account we had with this phone number has been closed and put in Cease and Desist status in our office. After researching the phone recordings, Ms. [redacted] spoke to a representative on October 29th 2015 and stated she never received the validation of debt she previously requested from another representative in our office.  The representative went over the date and time of the first request for documentation and saw that the documentation was sent on October 14th 2015.  While trying to figure out the reasoning why the letter was not received, the representative reconfirmed Ms. [redacted]’s address and she stated what we have on file is correct.  At this point in time our representative put a second request to have the validation notice sent to the customer. We have no person at our office that is named Mr. Elliot J. Our office does not allow aliases to be used by our representatives. I have found no recorded conversations Ms. [redacted] had with a representative going by this name.  If Ms. [redacted] would like to provide us with another phone number she may have been called on that is not in our database, I would be more than happy to research it. If a representative has threatened or harassed her and/or used an alias while speaking with her, they will be disciplined up to and including termination. That kind of behavior is not tolerated within our company. Action Taken:  All accounts of Ms. [redacted] in our office are now in Cease and Desist status and she will receive no more phone calls by our company. Please contact me if you have any additional questions regarding this complaint. Sincerely, Jamie L. Manager, Administration

We strive for and enforce compliant collection procedure.
Any violations are dealt with swiftly and sternly. Our employee files represent
same. I have researched the available documentation regarding the
complaint and have found the following: The number that was used to contact [redacted] was...

listed
as an unknown. Once it was discovered we had a wrong number it was then removed
and he hasn’t received a call since. Action
taken: File:   Cease
and Desist status has been placed on the account and no further action
will be taken. Disciplinary Action:        N/A Sincerely, Jamie
L. Manager,
Administration