High Quality Water of Arizona, Inc.

I have had great results from my High Quality Water of Arizona *** products*** *** *** drinking system is fantastic! I I don't waste money on bottled water & I have greatly reduced the plastic bottles I put into the recycling! love my whole home filtration system*** *** washing system has greatly reduced the amount of detergent that I use (and put into the environment.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I received a card in the mail for "Marketing Research of HQW" with address "*** ** *** *** *** ** ***" and filled out a really long survey ONLY because they promised I would receive a $Home Depot gift card in the mailWell, I filled that out May 14, 2015, and here it is months later (Mar 8, 2016) and NEVER received a card After researching the company online, I see that many other people have filed the same complaint against them on many websites! This company is FRADULENT!! What a *** *** ** *** COMPANY!! They need to be held accountable for their deceitful practices!!

Ms*** purchased four of the finest water treatment systems in the world for percent less than the suggested retail price. They were professionally installed and all have lifetime warranties. Our general manager and service manager have both been to her home, on
separate occasions, and the systems are operating perfectlyIn addition, she told our general manager while visiting her home that she was a happy satisfied customer so this complaint completely astonishes meI am currently on a business trip in Puerto Rico but when I return I will contact Ms*** and discuss what appears to be unrealistic expectations. Her request for a partial refund for water systems operating perfectly is unreasonable because that would bring her purchase price to far less than what we paid for it and I think everyone would agree that is not a fair request. We even gave Ms*** a $gift card merely for good willI would like to address one more point to her complaint and that is the belief is that our water systems will eliminate the use of lotions, creams and conditioners here in the desert, it certainly reduces their use but in our dry climate they cannot be eliminated

Matt from our company has resolved this matter in it's entiretyI believe Mr*** will be a very happy customer it was just a series of misunderstandings but I believe they are all in the past

I really enjoyed Brandon and all the information he provided us His presentation even without the slide show had us sold Thank you for everything

This is the 2nd purchase with Rainsoft in different homesThe products are the best with professional people whom are kind and courteousThank you for the great price & service

We received your notice of response from High Quality waterThanks to you and to High Quality Water.As everyone involved is aware and acknowledged in their emails, we have been out of town traveling.Regarding our response to the company’s answer to our first-ever filed Complaint with the Revdex.com...Thank you for everyone’s attention and help with an attempt at a resolution to our concerns.We are now back at the houseAnd We have arranged to meet Matt from High Quality Water today. Thank you for his visit, his efforts, and his offers for resolution if the Company agrees to the recommendations.As much as we appreciate finally getting a meaningful response from the Company, we have to stress that The response from High Quality Water is not exactly accurate as far as our history of contacts with them. The company has not acknowledged and do not show the telephone calls and messages left with them voicing our concerns in the two years that the system has been operating, with problemsNor do these company records include the telephone calls directly to the manufacturer, Rainsoft Water Treatment Systems.But, Their records DO show our concernsAnd we have records of several additional telephone calls to Matt, to Michael, to Mark, John, Rainsoft, etc voicing our concerns and our own intentions to take legal action if there was no effort to correct the issues.And FYI, As of this date, we have never received a copy of the INSTALLER INSPECTION SHEET as required and included in the Homeowners Owners Manual by the the manufacturer, Rainsoft Water Treatment Systems. This information is invaluable to the homeownerIt is supposed to include the water condition before and after installation of chlorine, PH, Iron, water pressure, serial numbers, etc etc.We can only assume it was never completed.And, Matt admitted that fact to Bonnie and myself today and said that SHEET is typically not filled out nor submitted (as required by manufacturer Rainsoft)to the homeowner.This is a Quote from Rainsoft on the phone and in the Homeowners Manual....“This sheet is to be filled out in its entirety at the time of installation”Matt was very attentive todayHe acknowledged and suggested several remedies for our concerns. We await his email response and suggestions and rectification of the issues.Thanks to everyone for their attention and addressing our concerns.*** ***
*** ***

My "unrealistic" expectations are from the sales person. He specifically told me that I would no longer need any lotions, conditioners, fabric softeners and dryer sheets and that I would need to use less soaps and cleaners. This was actually a selling point in the powerpoint presentation that I was shown. This selling point was to ensure that I would buy the product and save money and that the savings would be substantial enough to afford the system. Also, the "sample" water that the sales person brought to my house was what I was told I would get by buying this system. My system does not work perfectly otherwise I would not have had to have the technician come to my house twice within the first weeks after installation. If you check his records, it will show that he had to replace or fix items both times. This obviously means that the system is not working perfectly. Also, the sales person told me that he does not change his RO water filters until his TDS meter reads at "50". The technician is the only person that has been honest with me and told me that I would be lucky if I ever get readings on the TDS meter below Furthermore, I specifically told the sales manager that I do not appreciate being lied to by the sales personIf he would have been honest with me then yes I would have been a happy customer. I bought my system based on his lies. Like you stated they were both at my house so they know the condition of my water before I bought the system and they know the climate in which I liveThe sales person should have been honest with me from the beginning since he knew I would not get the results he promised during his sales presentation.I have been complaining about the system since the 2nd week after install so I don't see how you can be astonished by my complaint. I even complained directly to Susan ShoemakerI have sent a formal complaint to the Arizona Attorney General in hopes that he will investigate your fraudulent sales practices

The card sent out by the business states clearly and simply states: (1) Fill out the survey for a complimentary $gift card to Home Depot" It did NOT say: (1) Fill out survey (2) Allow us to come to your home to test your water (3) If you already have a water softener, you are disqualified from this offer. (4) Listen to our sales pitch on buying a water softener (5) Then maybe we'll send you out a $gift card to Home Depot.I did exactly what the card said, and they didn't follow up on their promise Not only that, but after spending minutes filling out the survey, I didn't hear ANYTHING from then in months!!!!! I had to call them, and talked to people, both said I wouldn't qualify for the offer because I already had a water softener Well, why the *** did you not state that in the card? I will tell you why Because of deceitful marketing practices! They wanted everyone to fill out the survey even though most wouldn't qualify That is just shady, deceitful, crafty and nefarious They expect that 99% of the survey respondents wouldn't follow up because they forgot about it And they expect that anyone that remembers won't go through the hassle of calling them out on it or going to great lengths (reviews, Revdex.com compaints) to bring them to justice So, yes, to honor your word and to pay for my time of filling out your survey, I expect you to send the $gift card for filling out the survey, just as your promised Oh, and having fine print at the bottom saying "Restrictions Apply" doesn't get you off the hook You know darn well that you purposefully deceived the people you sent the card out to.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if and WHEN it does, will consider this complaint resolved.*** ***

If you become a new homeowner in Arizona, be forewarned, this company will not stop calling until they make a saleThe day after I closed on my home, I went to the house to pick up the keysOn the door, there was a "We missed you" post it (looked just like something from FedEx or UPS) saying they tried to deliver a "new homeowners gift" and to call a number listed on the post it to get it delivered at a time when you are homeWell, I called and asked the name of the company; they hung up but they got my phone numberThe first month after I closed on the house every day they have called me at least twice sometimes three times a day I have asked to be removed from their call listEach time they say they are only responding to a form I filled out at Home Depot -- never been to Home Depot, click they hang up But calls continue to come - I have reported the last called to the DO Not Call Registry -- I sure hope they receive the $fine they deserve I have blocked their phone number after every time they call; yet they just find new numbers to call from each time I have read all the reviews on Google and Revdex.com and they all say the same thing; negative experiences, 100% dissatisfaction ratingSo I am leaving a negative review too Next step will file a report with the Revdex.com to get the owner's attention I continue to get phone calls, and will never receive a "homeowners gift."

I had a very nice conversation with both Mrand MrsPeel in which I apologized that they didn't get better customer service and assured them they can always contact me personally if they have any issuesI believe they are happy customers now and will be for many years to come. Thank
youMichael R***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** HQW agreed to and just removed the system Once the charge has been removed from my home depot account, I will consider this complaint resolved
Regards,
Patrick R**

This matter has been completely resolved I spoke to Mr*** yesterday and he assured me they are happy with the agreement we made and there will be no further complaints. For the record, we have an appointment next Wednesday to uninstall the water system I never want to fight with a customer I am proud of our company's reputation I take it very seriously and our settlement just seemed like the best thing for everyone
Thank you
*** ***

There were actually several problems when purchasing this product First a salesman came to my house to test my water quality At the same time he brought with him sample water His "sample" water was clean and clear, free of contaminates and tasted great He asked if that was the type of water I wanted in my house for my family I agreed and bought the system Within the first weeks after installation, the technician had to come out twice and fix my system The first time was weeks after installation and he noted that the system never started working, so for the first weeks the system didn't even work The second time he had to replace the membrane in the RO system because it wasn't working So for weeks the system wasn't even working the way it should Now the system is "working" but I am still not getting the clean, clear, great tasting water I was promised I was told that I was getting "better" water by the sales manager, but I did not pay almost $for "bett

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This complaint is very unfair as we merely sold her a water system in she selected optional finacing that we have available as she couldn't afford to pay for the system in fullWe are not the finance company and if she has a complaint it would be with them and or the loan officer that didn't
catch the UCCearlier in the refinance not with our companyIn addition, I called her immediately upon my return from the Memorial Day holiday weekend and explained all this to her.Apparently and we have no knowledge or control over Foundation Finance they felt the need to protect their interests as is their legal right and file a UCCwith the county recorderThis is the 1st time in years I have heard about them filing a UCCso there must have been some serious credit issues with Ms*** because it is not a course of business for them so they must have felt at riskThe right to file this form is disclosed in the paperwork Ms*** signed back in 2014.Additionally from what Ms*** told me her loan officer didn't catch the UCCuntil very late in the loan process so by the time they called Foundation about a subordination agreement it was too late and she fell behind on her mortgageI feel badly for Ms*** but none of this is our doing I did however, offer to act on her behalf if her refinance does not go thru to ask Foundation to refund their $subordination fee.Ms*** asked me since Foundation Finance technically has legal title to the equipment if I could help her get a refund and I told her that was an unreasonable request as she has had a perfectly good set of water systems all working perfectly since 2014.Ms*** was upset but I think she understood we are merely the water treatment company and not the bank or lender she asked why the rep Pat didn't explain this to her at the time of sale and I explained it is the 1st time we have heard of Foundation filing the form but it is disclosed in her paperwork

I feel bad about the misunderstanding the part is $for a brand new computerized head upgradeWe don't have an employee named *** and we don't require payment upfront and I am confused by the entire matter but I will call Mr.*** to straighten it outIt should be noted that we did not sell
this water system to Mr*** there is no applicable warranty and are only trying to help him get a very old water system working rather than replacing it in an effort to save him some money

DO NOT GO TO THIS COMPANY AWFUL PEOPLE SCAM

We requested a water quality test thru *** ***A high pressure salesman associated with High Qulaity Water and *** came out and “tested” our water and showed us the dangerous levels of chemicals and unhealthy levels of dissolved solids, etc etc etc
As senior citizens, we were scared and purchased a very expensive $treatment systemIt has never worked as claimed and advertisedWe called for serviceThey came out and “tested” the waterOnly for chlorineThey said it is working properlyEven tho I showed the That I purchased a TDS tester and showed same levels of TDSThey said the the system is only “a descaler”When I then asked them to test for “Descaling”” they said there is no test avalaible
Quite different than the salesman demonstrated and claimed during the sales-scare tactics at the time of sale
The Sales Manager said on the phone that they were not doing anything elseI told him our intentions about taking legal action, and he said fine go ah