High Quality Water of Arizona, Inc.

I was pretty shocked to read the [redacted] complaint and the tone of the complaint I wish she just called and asked for me or another manager. As the card says it comes with some restictions and they are only two. 1) Have us come out for a free water test and leave you with a free estimate or 2) stop...

by our showroom to receive the card. Ms [redacted] choose not to do neither and just expects us to send out a card for free that would be a foolish and expensive way to run a business. As it stands we give away hundreds of these gift cards each month to promote business but not just mail them out as gifts that's not a fair request. Having said that I would never fight someone over $20 so I will send her the gift card this week as a matter of goodwill. Thank youMichael R[redacted]High Quality Water of AZ

I read the complaint and have reached out to the [redacted] family to apologize by Email and voicemail. It is not our policy to upset and client in anyway shape or form. In this case, we have a new rep trained to believe in water filtration, the human body's need to drink several glasses...

of water a day and Dr [redacted] didn't agree and although I believe this is very much blown out of proportion as the rep is a nice person just trying to do his job and  he has quite a bit of documentation to back up his claims but it is not our job it is not our intent to argue with clients under any circumstances. I look forward to apologizing to the family as it could have been handled much more professionally. With regard to the [redacted] gift card by policy we al ways leave a $20 gift card (not $25) which apparently he forgot so we will send one in the mail ASAP.[redacted]

We have reached out to Mr [redacted] because we have not heard from him in two years we had no reason to believe he was anything but happy. In any case we explained the operation of his salt free Centurion systems and presented him some options going forward. He is currently on vacation but when he gets...

back our GM and Mr [redacted] will work everything out I'm told they have a good working relationship.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted].  HQW agreed to and just removed the system.  Once the charge has been removed from my home depot account, I will consider this complaint resolved.

Regards,

Patrick R**

The card sent out by the business states clearly and simply states:  (1) Fill out the survey for a complimentary $20 gift card to Home Depot".  It did NOT say:  (1) Fill out survey  (2) Allow us to come to your home to test your water  (3) If you already have a water softener, you are disqualified from this offer.  (4) Listen to our sales pitch on buying a water softener  (5) Then maybe we'll send you out a $20 gift card to Home Depot.I did exactly what the card said, and they didn't follow up on their promise.  Not only that, but after spending 20 minutes filling out the survey, I didn't hear ANYTHING from then in 10 months!!!!!  I had to call them, and talked to 2 people, both said I wouldn't qualify for the offer because I already had a water softener.  Well, why the [redacted] did you not state that in the card?  I will tell you why.  Because of deceitful marketing practices!  They wanted everyone to fill out the survey even though most wouldn't qualify.  That is just shady, deceitful, crafty and nefarious.  They expect that 99% of the survey respondents wouldn't follow up because they forgot about it.  And they expect that anyone that remembers won't go through the hassle of calling them out on it or going to great lengths (reviews, Revdex.com compaints) to bring them to justice.  So, yes, to honor your word and to pay for my time of filling out your survey, I expect you to send the $20 gift card for filling out the survey, just as your promised.  Oh, and having fine print at the bottom saying "Restrictions Apply" doesn't get you off the hook.  You know darn well that you purposefully deceived the people you sent the card out to.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if and WHEN it does, will consider this complaint resolved.[redacted]

Lorenzo was so friendly and helpful as he tested our water. We are so excited to SAVE money and have great quality water protecting our new home.

Thanks so much Lorenzo

Gwen Waldraff

Rainsoft customer for life!!

If you become a new homeowner in Arizona, be forewarned, this company will not stop calling until they make a sale. The day after I closed on my home, I went to the house to pick up the keys. On the door, there was a "We missed you" post it (looked just like something from FedEx or UPS) saying they tried to deliver a "new homeowners gift" and to call a number listed on the post it to get it delivered at a time when you are home. Well, after I called, they got my phone number and it was all downhill from there.

They sent me flyers the first two weeks after I closed on the house every other day. They have called me at least once a day the past month since I have closed on the house. I have told the sales representatives I am not interested and to please take me off their call list. Each time I say please do not call, they say they are not authorized to do it and I need to speak to their manager. However, when I say can I speak to the manager, the phone happens to disconnect or they get very defensive. I have blocked their phone number after every time they call; yet they just find new numbers to call from each time.

I have now been in the home for a month and a half. After a week of not calling, they have started to call again.

I have read all the reviews on Google and Revdex.com and they all say the same thing; negative experiences, 100% dissatisfaction rating. I don't know what it will take to take this business down.

In conclusion, I continue to get phone calls, and will never receive a "homeowners gift."

Mr. and Mrs. R** are not customers of ours, they are in fact customers of [redacted] of CA, a separate distributor. I contacted Mr. V[redacted], the General Manager and dealer on their behalf and he told me he tried extremely hard to satisfy these clients to no avail and agreed to take the...

equipment back and credit their Home Depot account as there was no coming to any reasonable solution. I am sorry that they feel they had a bad experience however, they purchased the finest water treatment equipment in the world and Mr. V[redacted], being one of the nicest people, I know did his best to satisfy the [redacted]. Cori J[redacted]

I had a nice conversation with Mr M[redacted] the other day in that conversation I explained that more than likely his water pressure was spiking at night causing the water system to malfunction much the same way spiking water pressure can cause a washing machine or dishwasher to malfunction. We...

installed a spike gauge to confirm our service managers opinion and it turned out to be exactly the problem. His water pressure is spiking to well over 90 psi at night. We left Mr M[redacted] a message that we would install a pressure regulator at no charge and that will solve the problem.

I am completely at a loss of what to do for this client. I did call them after reading the newest comments but they have not returned my call. !st of all the paperwork clearly states right where they both signed that there are no refunds after the 3rd business day secondly the complaints keep changing 1st it was the hot water, then it was all the water in one bathroom, followed by pipers run incorrectly and now the laundry machine the [redacted]. The water system is operating correctly it has a lifetime warranty. This is a high tech wifi enabled top of the line water treatment system if they have questions they are more than welcome to call me. I realize it's impossible to make everyone happy in business however, we try our best and I don't feel this customer is willing to help us make them happy so as I said I am at a loss of what to do next.

I feel bad about the misunderstanding the part is $1295 for a brand new computerized head upgrade. We don't have an employee named [redacted] and we don't require payment upfront and I am confused by the entire matter but I will call Mr.[redacted] to straighten it out. It should be noted that we did not sell...

this water system to Mr. [redacted] there is no applicable warranty and are only trying to help him get a very old water system working rather than replacing it in an effort to save him some money.

I am sorry they feel inconvenienced we wanted to go see them that's our business unfortunately our rep had a legitimate family emergency of a private nature and the gentleman that called to reschedule the appointment didn't want to explain the reps personal business.[redacted] did however, call before the...

appointment time to let him know we couldn't make it.I feel bad that they are upset with us but it was unavoidable the rep family problems were pretty serious. To make up for it I will send them a $50.00 [redacted] card rather than the $20.00 they were promised.Thank you[redacted]

Lorenzo's customer awareness and product knowledge was outstanding. My partner and I genuinely appreciated his demonstrations. His loyalty to the healthy benefits of the product and what it can do to be proactive in our home was very reassuring. I would absolutely recommend friends and family to this company and I could only hope that they receive a rep as fantastic as him and his partner. Thank you!

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]

Regards,

[redacted] Wow! A Revdex.com complaint really works! After three weeks of asking for a written quote, and information on the upgrade I was buying, I received a call from High Quality Water’s General Manager, [redacted].  He was upset that I complained, but would never, NEVER,  have called if I hadn’t complained. I understand that I did not buy the system from them originally, and only pursued them because they are the authorized dealer for the manufacturer WaterSoft, and I thought, mistakenly, that they would be the most capable. Honoring a warranty was never an issue.Apparently, the General Manager, an admitted workaholic,runs every aspect of the company. When he is away, the company collapses into dysfunction, with his people giving “bad” information and not returning calls. I was told twice, by [redacted] and [redacted], that I had to pay upfront before they would consider my upgrade. I received three different prices (four actually). Absolutely no misunderstandings, except on his end.So, if I were to place an order with this company, I would expect more of the same dysfunction, etc, etc.. In light if this, have decided to take my business elsewhere.Sorry for the typo, talked to [redacted], not [redacted], my bad!

I have had great results from my High Quality Water of Arizona [redacted] products. [redacted] drinking system is fantastic! I I don't waste money on bottled water & I have greatly reduced the plastic bottles I put into the recycling! love my whole home filtration system. [redacted] washing system has greatly reduced the amount of detergent that I use (and put into the environment.)

DO NOT GO TO THIS COMPANY. AWFUL PEOPLE. SCAM .

If you become a new homeowner in Arizona, be forewarned, this company will not stop calling until they make a sale. The day after I closed on my home, I went to the house to pick up the keys. On the door, there was a "We missed you" post it (looked just like something from FedEx or UPS) saying they tried to deliver a "new homeowners gift" and to call a number listed on the post it to get it delivered at a time when you are home. Well, after I called, they got my phone number and it was all downhill from there.

They sent me flyers the first two weeks after I closed on the house every other day. They have called me at least once a day the past month since I have closed on the house. I have told the sales representatives I am not interested and to please take me off their call list. Each time I say please do not call, they say they are not authorized to do it and I need to speak to their manager. However, when I say can I speak to the manager, the phone happens to disconnect or they get very defensive. I have blocked their phone number after every time they call; yet they just find new numbers to call from each time.

I have now been in the home for a month and a half. After a week of not calling, they have started to call again.

I have read all the reviews on Google and Revdex.com and they all say the same thing; negative experiences, 100% dissatisfaction rating. I don't know what it will take to take this business down.

In conclusion, I continue to get phone calls, and will never receive a "homeowners gift."

I must admit I am very surprised by the complaint because if we were unable keep an appointment we would as a normal course of business offer to send them the $20.00 gift card which I will be happy to do. There is nothing deceptive about the survey process they are told they may qualify not that...

they won the card our only conditions are that they watch a brief water test in their home or stop by our showroom in Tempe. We don't have anyone named Chariisa or Kim that work for us but either way I am sorry for the misunderstanding and will send a gift card in the mail right away.

I was pretty shocked to read the [redacted] complaint and the tone of the complaint I wish she just called and asked for me or another manager. As the card says it comes with some restictions and they are only two. 1) Have us come out for a free water test and leave you with a free estimate or 2)...

stop by our showroom to receive the card. Ms [redacted] choose not to do neither and just expects us to send out a card for free that would be a foolish and expensive way to run a business. As it stands we give away hundreds of these gift cards each month to promote business but not just mail them out as gifts that's not a fair request. Having said that I would never fight someone over $20 so I will send her the gift card this week as a matter of goodwill.
 
Thank you
Michael R[redacted]
High Quality Water of AZ

I left a voicemail message for Ms [redacted] yesterday to call me to discuss any issues she has and I am still waiting to hear back. I must say that we did not do anything whatsoever to deceive her I feel very strongly that her comments are just plain unfair. The water system does indeed save you money while having softer skin, less spots and rings, cleaner cloths, no need for bottled water etc... For Ms [redacted] to say that a rep told her she would not need any lotions creams and conditioners is not accurate we actually have a page on our IPAD presentation that talks about up to a 70% savings on those products. We would not tell customers anything different than that for one because they wouldn't believe us we live in the desert as I said we do live in the desert and secondly, it doesn't make sense we live in the desert and people don't buy your product if what you say doesn't make sense.
I am more than happy to discuss this and try my very best to satisfy Ms [redacted] but she will need to return my call when she get's a chance.
 
Thank you
Michael Ross