Hello, thank you for notifying us of your issueI do apologize for the misunderstanding in shipping times for the BumbleOn the back on the redeemable cards, it states the bumble takes 6-weeks for deliveryI am showing you placed your order with us on 12/13/ We are working daily to get these items out to customers due to being in such high demandThank you for your patience with usIf you have any questions, please do not hesitate to contact us at 949-566-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I appreciate the vendor checking with their parts supplies, but they have had several months to do this and nothing has happened so farI look forward to hearing from the company when they finally do have the parts availableUntil then, the complaint remains unresolved Regards, [redacted] ***
Hello [redacted] , We sincerely apologize for the recent experience you had with our companyOur records indicate that product was shipped to you using *** [redacted] If you should still continue to have issues feel free to reach out to us
Hello [redacted] , We sincerely apologize for your recent experience. A new [redacted] has been sent to you overnight. You can use [redacted] to locate your new product. Once again we apologize for the experience and we are working hard to... improve our customer experience. Kind Regards, David (should you need to reach in the future my my email is [email protected])
Hello, the customer will need to return the figurines she purchased to us for a full refundWe can not refund the customer funds we never receivedHowever, if she would like to send them in to us with the proof of purchase, we can honor a full refund for the figurinesIf you have the bank statement from purchase, we can accept thatThe customer has already been refunded for the *** she purchased with usIf the customer would like to be refunded, please return your items to *** * *** ** *** *** *** ** ***Please do not forget to include a return shipping address for the check to be mailed to youThank you
[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Hello, thank you for notifying usI do apologize for the inconvenience you have experienced with your unitPlease read our warranty cardWe do not accept returns for third parties, such as ***We do not sell our products to them so their is no way we can ensure the salePlease return your
item to the buyer for assistanceThank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
The issue has been resolved to my satisfaction, however, it did take much longer than it should have
Dear Mr/Mrs ***,Your unit has been reviewed by our flight specialistPlease view the following notes below regarding your unit:FULL KIT RECEIVEDMOTOR REPAIRED FULL KIT REPLACEDTESTED AND APPROVED. Shipping Agent: FEDEXTracking ID ***Happy ***Propel Flight Team
Revdex.com:
This letter is to inform you that Rooftop Brands has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/14/and assigned ID ***
Regards,
***All parts arrived today!
Thank you for contacting us *** *** ***I do apologize for the delay in shipping out your item We try to get these items out within 6-weeks, we have been just a bit behind in shipping due to these items being so high in demandI will be shipping out your order today and I will
also be happy to refund you due to any inconvenience we may have causedThank you again and we sincerely apologize here at Rooftop Brands for the inconvenience this has caused
Hello, thank you for notifying usI do apologize you have not received your orderWe have been a bit overloaded due to the previous holidaysI will be sure to have your order shipped out todayAlso, I can guarantee that any of your future orders will be on timeWe also have additional agents so
all lines will be answered within a timely manner Below, will be a discount code that will be good until the end of FebruaryPlease use this code *** once you place another order with us due to the inconvenienceThank you for your continued patience with us
Hi, We are sorry to hear about this issue. We are striving provide excellent customer service but at times some issues may slip through the cracksIn the future for issues of this nature please reach out directly to our escalation team at [email protected] is the
details to your order. *** ***Unit: *** **Order:charging adapter, battery & charging cord
Hello *** We sincerely apologize for any concern this may have created for you. After reviewing the information you set forth we have sent a free *** ** body to you via the *** tracking number which has been emailed to you Should you have any additional issues, feel free to
reply to the email that you were sent with the tracking number
Hello, thanks for emailing about your issueI am not showing any record of you coming through our email support deskI do apologize you could not get through on our phone lines, we have been experiencing a very high volume of callsIf you would to email me personally at ***,
I will be happy to assist you with returning the unit under the day manufacturers warranty for an exchangeI look forward to hearing from youThank you. Propel Team,***
Hello, thanks for contacting usI do apologize for the inconvenience you have experienced with your unitOur manufacturers warranty only covers defective items and we must have the item sent in to deem it defectivePlease read our warranty cardDue to things like this happening often according
to the *** *** ***, ***, and our experience flying drones here, we have the body for the drone available on our website (***) at a discounted rateThe body is a new functioning, quad that will function with your current remote controllerI will be happy to provide you with a discount code so you can receive an additional discount, however I can not replace the lost drone. Please email me at [email protected], I will be happy to help you out Thank you
Hello, thank you for notifying usI am showing your order # *** was placed for the Zipp Nano Copter motor we haveWe do not have parts on our website for the Zipp Micro Drone due to it being a newly released productHowever, we do have parts available here for this unit that was just received
All of our line are being answered Monday-Friday between the hours on 9am-5pmIf you would like to speak with someone regarding this issue, please contact us at ***Thank you
Hello, I recently spoken with the customer and he has agreed to send the unit in for replacementThe customer has our address and all necessary informationCustomer has my personal email for future references.Propel Team,Myriah
Thank you for notifying us regarding your issueI do apologize for any inconvenience you have experienced with usI am showing that your order was shipped from our facility on 2/1/*** *** * *** ** I show also that you spoke with my agent, Deangel and you
were satisfied that we were able to have this item shipped out to you with the *** included for free due to the delayIf you have any other questions or concerns, please contact us at ***Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me *** *** *** Sent: Thursday, November 19, 4:PM To: drteam Subject: Case
resolved This case Id *** was resolved as soon as I sent an email to company filed in said case requesting shipment once again and letting them know I had filed a case with the Revdex.com. A confirmation of item sent along with tracking was then received by me less than minutes later. I don't know if this information is valuable to you but they HAVE fulfilled their obligation to ship my item and my problem has been fully resolved. I am satisfied with the result Thank you ***
Hello, thank you for notifying us of your issueI do apologize for the misunderstanding in shipping times for the BumbleOn the back on the redeemable cards, it states the bumble takes 6-weeks for deliveryI am showing you placed your order with us on 12/13/ We are working daily to get these items out to customers due to being in such high demandThank you for your patience with usIf you have any questions, please do not hesitate to contact us at 949-566-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I appreciate the vendor checking with their parts supplies, but they have had several months to do this and nothing has happened so farI look forward to hearing from the company when they finally do have the parts availableUntil then, the complaint remains unresolved Regards, [redacted] ***
Hello [redacted] , We sincerely apologize for the recent experience you had with our companyOur records indicate that product was shipped to you using *** [redacted] If you should still continue to have issues feel free to reach out to us
Hello [redacted] , We sincerely apologize for your recent experience. A new [redacted] has been sent to you overnight. You can use [redacted] to locate your new product. Once again we apologize for the experience and we are working hard to... improve our customer experience. Kind Regards, David (should you need to reach in the future my my email is [email protected])
Hello, the customer will need to return the figurines she purchased to us for a full refundWe can not refund the customer funds we never receivedHowever, if she would like to send them in to us with the proof of purchase, we can honor a full refund for the figurinesIf you have the bank statement from purchase, we can accept thatThe customer has already been refunded for the *** she purchased with usIf the customer would like to be refunded, please return your items to *** * *** ** *** *** *** ** ***Please do not forget to include a return shipping address for the check to be mailed to youThank you
[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Hello, thank you for notifying usI do apologize for the inconvenience you have experienced with your unitPlease read our warranty cardWe do not accept returns for third parties, such as ***We do not sell our products to them so their is no way we can ensure the salePlease return your
item to the buyer for assistanceThank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
The issue has been resolved to my satisfaction, however, it did take much longer than it should have
Dear Mr/Mrs ***,Your unit has been reviewed by our flight specialistPlease view the following notes below regarding your unit:FULL KIT RECEIVEDMOTOR REPAIRED FULL KIT REPLACEDTESTED AND APPROVED. Shipping Agent: FEDEXTracking ID ***Happy ***Propel Flight Team
Revdex.com:
This letter is to inform you that Rooftop Brands has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/14/and assigned ID ***
Regards,
***All parts arrived today!
Thank you for contacting us *** *** ***I do apologize for the delay in shipping out your item We try to get these items out within 6-weeks, we have been just a bit behind in shipping due to these items being so high in demandI will be shipping out your order today and I will
also be happy to refund you due to any inconvenience we may have causedThank you again and we sincerely apologize here at Rooftop Brands for the inconvenience this has caused
Hello, thank you for notifying usI do apologize you have not received your orderWe have been a bit overloaded due to the previous holidaysI will be sure to have your order shipped out todayAlso, I can guarantee that any of your future orders will be on timeWe also have additional agents so
all lines will be answered within a timely manner Below, will be a discount code that will be good until the end of FebruaryPlease use this code *** once you place another order with us due to the inconvenienceThank you for your continued patience with us
Hi, We are sorry to hear about this issue. We are striving provide excellent customer service but at times some issues may slip through the cracksIn the future for issues of this nature please reach out directly to our escalation team at [email protected] is the
details to your order. *** ***Unit: *** **Order:charging adapter, battery & charging cord
Hello *** We sincerely apologize for any concern this may have created for you. After reviewing the information you set forth we have sent a free *** ** body to you via the *** tracking number which has been emailed to you Should you have any additional issues, feel free to
reply to the email that you were sent with the tracking number
Hello, thanks for emailing about your issueI am not showing any record of you coming through our email support deskI do apologize you could not get through on our phone lines, we have been experiencing a very high volume of callsIf you would to email me personally at ***,
I will be happy to assist you with returning the unit under the day manufacturers warranty for an exchangeI look forward to hearing from youThank you. Propel Team,***
Hello, thanks for contacting usI do apologize for the inconvenience you have experienced with your unitOur manufacturers warranty only covers defective items and we must have the item sent in to deem it defectivePlease read our warranty cardDue to things like this happening often according
to the *** *** ***, ***, and our experience flying drones here, we have the body for the drone available on our website (***) at a discounted rateThe body is a new functioning, quad that will function with your current remote controllerI will be happy to provide you with a discount code so you can receive an additional discount, however I can not replace the lost drone. Please email me at [email protected], I will be happy to help you out Thank you
Hello, thank you for notifying usI am showing your order # *** was placed for the Zipp Nano Copter motor we haveWe do not have parts on our website for the Zipp Micro Drone due to it being a newly released productHowever, we do have parts available here for this unit that was just received
All of our line are being answered Monday-Friday between the hours on 9am-5pmIf you would like to speak with someone regarding this issue, please contact us at ***Thank you
Hello, I recently spoken with the customer and he has agreed to send the unit in for replacementThe customer has our address and all necessary informationCustomer has my personal email for future references.Propel Team,Myriah
Thank you for notifying us regarding your issueI do apologize for any inconvenience you have experienced with usI am showing that your order was shipped from our facility on 2/1/*** *** * *** ** I show also that you spoke with my agent, Deangel and you
were satisfied that we were able to have this item shipped out to you with the *** included for free due to the delayIf you have any other questions or concerns, please contact us at ***Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me *** *** *** Sent: Thursday, November 19, 4:PM To: drteam Subject: Case
resolved This case Id *** was resolved as soon as I sent an email to company filed in said case requesting shipment once again and letting them know I had filed a case with the Revdex.com. A confirmation of item sent along with tracking was then received by me less than minutes later. I don't know if this information is valuable to you but they HAVE fulfilled their obligation to ship my item and my problem has been fully resolved. I am satisfied with the result Thank you ***