The customer first emailed on 6/24/15 regarding helicopter not flying. Attached is the email correspondence between our agent and the customer. As shown on the email conversation below between Trent P[redacted] and our agent, the customer advised he charged his toy helicopter for 2 hours. The...
instructions manual that is provided with each of our products advise a specific charge time and a note to never leave the helicopter charging for an excessive period of time. The charge time for the Micropter is approximately 20-30 minutes only. Please see attached email where customer states he charged his helicopter for 2 hours. Our 90 day limited warranty will guarantee a free replacement for any defective units, however overcharging the product is no manufacturers defect. The customer was suggested to purchase a new unit due to the excessive overcharging and the helicopter being out of warranty.
Hello Donald, We sincerely apologize for any inconvenience that this may have created for you. The email has been created and you will receive a copy through our system and a direct email from one of management team. We sincerely apologize for the issue and we are working tediously to...
assist all customers over the holiday as we are experiencing how volumes of calls.
Hello, I spoke with the customer on yesterday and advised her refund will be back in her account within 5-10 business days. We also advised the customer the [redacted] does take 6-8 weeks to be delivered, per the information she already has. Customer complaint has been resolved with us. Thank...
Hello, your [redacted] was shipped to [redacted],[redacted] with the [redacted] tracking # [redacted]. Please contact your local [redacted] office regarding your delivery. Thank you.
Hi Mr. [redacted],My sincere apologies for the inconvenience that this have caused you. I am now in touch with our fulfillment team to verify the availability of the parts for your drone. We are doing our best to resolve this issue as soon as possible.
Hello [redacted], We sincerely apologize for the recent experience you had with our company. Our records indicate that product was shipped to you using [redacted] If you should still continue to have issues feel free to reach out to us.
Hello, I will be happy to have you refunded if you have not been already. The refund will reflect within 5-10 business days. Also, you can keep the part due to the inconvenience. Thank you.
Hello, your account has been deleted from [redacted] as first requested. You will however receive a response due to the ticket you have opened here on the Revdex.com. You are welcomed to contact us regarding this issue via phone, as you requested I will not respond here anymore. Thank you again and we hope to speak to you soon.
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and have determined that this proposed action would not resolve my complaint. Reasons:1) My son used the contact information provided on that flight club page. NO answer to e-mail. Phone number doesn't work, always "busy" signal 2) I personally contacted the company replying to an email sent to my son from the flight club, (it was provided as back up on my complaint). NO answer. I have called the number on the page, a number printed on the products box, NO answer, ALWAYS busy. When that failed, I proceeded to look ALL over the internet for additional contact info. NOTHING! 3) My husband also sent emails with no response. 4) The most important reason. Instead of asking for MY information, or a way to contact us to fix the issue, this company replied was to give the same bogus contact information. What contact information did they think we use? At this point, I'm extremely sure they're aware those "contacts" DON'T work. Given the amounts of complaints, I'm assuming Revdex.com can see the pattern. Propel is selling a low quality product not related to its price at all. Consumers buy it trusting the warranty disclose. This company is grisly misleading the public and should be held accountable.Revdex.com please let me know how I can get them to give my son his money back. I can't in good faith believe they're going to do anything to replace the part since we don't even know what the problem is. One thing is for sure, we won't be buying anything else from this brand.Thank you.O[redacted]
[Provide details of why you are not satisfied with this resolution.]
Regards,
Hi,Your unit has been reviewed by our flight specialist. Please view the following notes below regarding your unit:RECEIVED: BODY AND CONTROLLER ONLY.Please accept our sincerest apologies for the delay. The holidays are a very busy season for us, however this is no excuse for the great inconvenience...
we havecaused you. We have replaced your current body and controller with a brand new unit in the original packaging. The kit will also include a set of spare propeller due to the delay. We value you as a customer here at Propel. Thank you for your purchase and patience with us,Propel Flight Tech I,Myriah - Shipping Agent: [redacted] (Overnight shipment) Shipping Agent: [redacted] (Overnight shipment)
Hi [redacted], We sincerely apologize for the issue with your [redacted]. The item has been shipped and can be tracked using the [redacted] This order has gone out two day shipping. Should you have any additional concerns, please feel free to contact us. Sincerely, David...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I appreciate the vendor checking with their parts supplies, but they have had several months to do this and nothing has happened so far. I look forward to hearing from the company when they finally do have the parts available. Until then, the complaint remains unresolved.
Regards,
[redacted]
Hello [redacted], We sincerely apologize for your recent experience. A new [redacted] has been sent to you overnight. You can use [redacted] to locate your new product. Once again we apologize for the experience and we are working hard to...
improve our customer experience. Kind Regards, David (should you need to reach in the future my my email is [email protected])
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:They have sent an entire new collector's edition [redacted] that appears to be functional. As such, I am satisfied.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.
Complaint Detail / ProblemComplaint Type:Billing or Collection IssuesselectProblem:I filed complaint [redacted] on 2/4/16 and you have closed it as resolved in favor of the business. After I knew there was no use in continuing my fight to get them to solve the situation with my product due to the fact that they kept stating that I should call them, and when I did they did not answer. They had opportunity to call me, stated that they did, but flat out lied about that. I was reserved to only following through with the second part of my complaint which was that they refused to delete my account and personal information. The last correspondence from them stated that they had deleted it, in which I responded skeptically for good reason. This company after stating that they had closed my account and I responded, reopened my account less than an hour later. They are under investigation by the [redacted] for mishandling of information; that case is still open.TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:I want them to delete my account once and for all. I refused to accept the response of the company after I saw that they deleted my account because I know how shady they are. Sure enough, I was right, and they reopened it as soon as they got my response.
Hi [redacted], We sincerely apologize for the issue that you have had in receiving the "bumble" figure from order [redacted]. Our records do indicate that it has been delivered in accordance with [redacted] tracking number [redacted]. Please let us know, if you have not received the item....
Should you have any further questions please contact me directly at [redacted], as I am the Revdex.com correspondent for Rooftopbrands and I would be happy to assist you in fixing this issue in a timely manner. Sincerely, David Rooftopbrands Revdex.com Correspondent
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Thank you very much
Sent: Wednesday, August 03, 2016 6:25 PM Subject: Re: Complaint ID #: [redacted] We sincerely apologize that this complaint was not resolved in prior discussions, per your request to resolve this issue we would be willing to provide you a full refund for the amount of $150. Please let us know,...
if this is a suitable resolution to fix this issue so that we may proceed in resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Sent: Monday, February 08, 2016 1:01 PM To: drteam <[email protected]> Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] [redacted] found it.delivered today. Big thanks for help.
The customer first emailed on 6/24/15 regarding helicopter not flying. Attached is the email correspondence between our agent and the customer. As shown on the email conversation below between Trent P[redacted] and our agent, the customer advised he charged his toy helicopter for 2 hours. The...
instructions manual that is provided with each of our products advise a specific charge time and a note to never leave the helicopter charging for an excessive period of time. The charge time for the Micropter is approximately 20-30 minutes only. Please see attached email where customer states he charged his helicopter for 2 hours. Our 90 day limited warranty will guarantee a free replacement for any defective units, however overcharging the product is no manufacturers defect. The customer was suggested to purchase a new unit due to the excessive overcharging and the helicopter being out of warranty.
Hello Donald, We sincerely apologize for any inconvenience that this may have created for you. The email has been created and you will receive a copy through our system and a direct email from one of management team. We sincerely apologize for the issue and we are working tediously to...
assist all customers over the holiday as we are experiencing how volumes of calls.
Hello, I spoke with the customer on yesterday and advised her refund will be back in her account within 5-10 business days. We also advised the customer the [redacted] does take 6-8 weeks to be delivered, per the information she already has. Customer complaint has been resolved with us. Thank...
you. Propel Team,M[redacted]
Hello, your [redacted] was shipped to [redacted],[redacted] with the [redacted] tracking # [redacted]. Please contact your local [redacted] office regarding your delivery. Thank you.
Hi Mr. [redacted],My sincere apologies for the inconvenience that this have caused you. I am now in touch with our fulfillment team to verify the availability of the parts for your drone. We are doing our best to resolve this issue as soon as possible.
Hello [redacted], We sincerely apologize for the recent experience you had with our company. Our records indicate that product was shipped to you using [redacted] If you should still continue to have issues feel free to reach out to us.
Hello, I will be happy to have you refunded if you have not been already. The refund will reflect within 5-10 business days. Also, you can keep the part due to the inconvenience. Thank you.
Hello, your account has been deleted from [redacted] as first requested. You will however receive a response due to the ticket you have opened here on the Revdex.com. You are welcomed to contact us regarding this issue via phone, as you requested I will not respond here anymore. Thank you again and we hope to speak to you soon.
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and have determined that this proposed action would not resolve my complaint. Reasons:1) My son used the contact information provided on that flight club page. NO answer to e-mail. Phone number doesn't work, always "busy" signal 2) I personally contacted the company replying to an email sent to my son from the flight club, (it was provided as back up on my complaint). NO answer. I have called the number on the page, a number printed on the products box, NO answer, ALWAYS busy. When that failed, I proceeded to look ALL over the internet for additional contact info. NOTHING! 3) My husband also sent emails with no response. 4) The most important reason. Instead of asking for MY information, or a way to contact us to fix the issue, this company replied was to give the same bogus contact information. What contact information did they think we use? At this point, I'm extremely sure they're aware those "contacts" DON'T work. Given the amounts of complaints, I'm assuming Revdex.com can see the pattern. Propel is selling a low quality product not related to its price at all. Consumers buy it trusting the warranty disclose. This company is grisly misleading the public and should be held accountable.Revdex.com please let me know how I can get them to give my son his money back. I can't in good faith believe they're going to do anything to replace the part since we don't even know what the problem is. One thing is for sure, we won't be buying anything else from this brand.Thank you.O[redacted]
[Provide details of why you are not satisfied with this resolution.]
Regards,
Hi,Your unit has been reviewed by our flight specialist. Please view the following notes below regarding your unit:RECEIVED: BODY AND CONTROLLER ONLY.Please accept our sincerest apologies for the delay. The holidays are a very busy season for us, however this is no excuse for the great inconvenience...
we havecaused you. We have replaced your current body and controller with a brand new unit in the original packaging. The kit will also include a set of spare propeller due to the delay. We value you as a customer here at Propel. Thank you for your purchase and patience with us,Propel Flight Tech I,Myriah - Shipping Agent: [redacted] (Overnight shipment) Shipping Agent: [redacted] (Overnight shipment)
Hi [redacted], We sincerely apologize for the issue with your [redacted]. The item has been shipped and can be tracked using the [redacted] This order has gone out two day shipping. Should you have any additional concerns, please feel free to contact us. Sincerely, David...
Rooftop Brands Management Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I appreciate the vendor checking with their parts supplies, but they have had several months to do this and nothing has happened so far. I look forward to hearing from the company when they finally do have the parts available. Until then, the complaint remains unresolved.
Regards,
[redacted]
Hello [redacted], We sincerely apologize for your recent experience. A new [redacted] has been sent to you overnight. You can use [redacted] to locate your new product. Once again we apologize for the experience and we are working hard to...
improve our customer experience. Kind Regards, David (should you need to reach in the future my my email is [email protected])
[A default letter is provided...
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:They have sent an entire new collector's edition [redacted] that appears to be functional. As such, I am satisfied.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.
Complaint Detail / ProblemComplaint Type:Billing or Collection IssuesselectProblem:I filed complaint [redacted] on 2/4/16 and you have closed it as resolved in favor of the business. After I knew there was no use in continuing my fight to get them to solve the situation with my product due to the fact that they kept stating that I should call them, and when I did they did not answer. They had opportunity to call me, stated that they did, but flat out lied about that. I was reserved to only following through with the second part of my complaint which was that they refused to delete my account and personal information. The last correspondence from them stated that they had deleted it, in which I responded skeptically for good reason. This company after stating that they had closed my account and I responded, reopened my account less than an hour later. They are under investigation by the [redacted] for mishandling of information; that case is still open.TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:I want them to delete my account once and for all. I refused to accept the response of the company after I saw that they deleted my account because I know how shady they are. Sure enough, I was right, and they reopened it as soon as they got my response.
Hi [redacted], We sincerely apologize for the issue that you have had in receiving the "bumble" figure from order [redacted]. Our records do indicate that it has been delivered in accordance with [redacted] tracking number [redacted]. Please let us know, if you have not received the item....
Should you have any further questions please contact me directly at [redacted], as I am the Revdex.com correspondent for Rooftopbrands and I would be happy to assist you in fixing this issue in a timely manner. Sincerely, David Rooftopbrands Revdex.com Correspondent
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Thank you very much
Sent: Wednesday, August 03, 2016 6:25 PM Subject: Re: Complaint ID #: [redacted] We sincerely apologize that this complaint was not resolved in prior discussions, per your request to resolve this issue we would be willing to provide you a full refund for the amount of $150. Please let us know,...
if this is a suitable resolution to fix this issue so that we may proceed in resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Sent: Monday, February 08, 2016 1:01 PM To: drteam <[email protected]> Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] [redacted] found it.delivered today. Big thanks for help.