Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Tuesday, December 29, 9:AM To: drteam Subject: Re: You have a New Message
from Revdex.com Regarding Complaint #*** I think they gave me the wrong email
Regards,
Hello, thank you for notifying usI do apologize you have not received your orderWe have been a bit overloaded due to the previous holidaysI will be sure to have your order shipped out todayAlso, I can guarantee that any of your future orders will be on timeWe also have additional agents so all lines will be answered within a timely manner Below, will be a discount code that will be good until the end of FebruaryPlease use this code *** once you place another order with us due to the inconvenienceThank you for your continued patience with us
Hello O*** If we are to understand you have tried to call, chat, and email us and have not gotten through even though we have no wait times on chat or phone calls and an average SLA on email of under hours? We test our lines several times a day to ensure that they are working and that the quality of our connections are on parIf you are calling from outside of the USA you will need to use the corresponding country number that we provided. With this being said we are still willing to assist you with any concerns you may have, however please be aware that all of our communication lines are working and operational. Kind regards,
Revdex.com:
after telling this company that I reported them they decided to *** ** me the parts that they say they are out ofeven after a *** *** that I got quite snippy in they did the right thing but this still is an inner-company issue that they could fix with the
right
logisticsplease inform them
Hi ***, We are truly sorry to hear about the issue with your droneFirst we would like to apologize for you not being about to reach out to us, as we are receiving unprecedented amount of customer service calls due to the holiday. One of our management team has reach out to you
regarding this issue, so that it can resolved. Once again we apologize for any inconvenience that this may have created for you. Kind regards,Propel RC***[email protected]***[email protected]***[email protected]***[email protected]***[email protected]...⇄
Hi, We are sorry to hear about the issue you were having in getting a hold of us. Our phone numbers are clearly printed on all of our websites and the warranty paper that comes with all itemsWe have chat function on all of our websites, when you go to our main website and click "contact
us" you are brought to a page where you will be able to click email this will send us an email. Please see the attachments for reference. Someone will be reaching out to you, regarding your product. Kind regards,
Dear Mr***,We sincerely apologize for the issue that you have had with your receiving your *** figurineAfter reviewing your order, it has been decided to provide you with a refund for the *** productThis refund will reflect onto the original payment method within 7-business days
from date of issue and you will still be receiving the original "order" free of chargeYou can expect to receive tracking information within the next 24-hours via emailWe hope that this resolution is suitable for youOnce again, we apologize for any issues that this may have created for youSincerely, David Propel RC Account Management
Dear Mr*** ***Thank you for contacting Propel.First of all, we deeply apologize if you felt that we didn't make any efforts on helping you with your predicamentIt is entirely our fault and we are regretful of the situation that we have put you throughIf it is not too much to ask, would
you give us another chance on lending you a helping hand? This time, I will guarantee that your concern/issues will be resolved promptlyCan you please let me know on when is the best possible time to call you regarding this matter so we can resolve this issue immediately?We will be waiting for your kind responseThank you for your time.Regards,CarolinePropel Flight Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I have not heard from Roof Top Brands or given any resolution. I supplied them with my phone number to call and have not heard anything.*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Hello ***, We are sorry to hear about your recent experience. Please be aware that your order has been shipped and can be tracked using *** *** ***. Once again we sincerely apologize for the delay in getting your order out. Should you have any
additional issue please feel free to reach out to us. Kind Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
If they couldn't deliver the [redacted] as promised, how can I trust that they won't take these back and not deliver agian. I have to find the receipt and I will [redacted]. I will never do business with them again. I will also be loosing more money now on shipping. Guess I'm going to get [redacted] t[redacted] no matter what. Look at all the Revdex.com complaints that have been filed.
Regards,
From: David B[redacted] Sent: Wednesday, July 27, 2016 4:12 PM Subject: Re: [redacted] We have followed up with [redacted] via email and she has acknowledged that her products were received and the matter has been resolved. ...
Sent: Wednesday, January 20, 2016 3:01 PM Cc: drteam <[email protected]> Subject: RE: Complaint #[redacted] Revdex.com David Rooftopbrands ([redacted]) Jan 20, 15:00 Hello Mr.[redacted], We are aware of the negativity that is going on via our Facebook page and we are becoming...
proactive to become a better overall Customer Service orientated company. In the last few weeks we have doubled are staff to help assist in the growing demand to provide excellent customer service. In the near future we will be focusing on turning our negative image around on facebook. In the mean time, should you need any assistance let us know so that we can help you in a timely manner. Sincerely, David [redacted] Team This email is a service from [redacted]. Delivered by [redacted]. [JP2309-Z4KJ]
Revdex.com:
This letter is to inform you that Rooftop Brands has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/20/2016 and assigned ID [redacted]
Regards,
[redacted] We apologize for the issue, the agent you spoke to was able to resolve this matter for you. Please see the attachment, as your order has been refunded. Please allow 7-10 business days for this refund to reflect in your credit card account. Should you have any additional emails, feel free to...
Hello, We are sincerely sorry to hear about the issue that you experienced. A return shipping label has been sent to you free off charged and can be used to the product back to us at no cost to you. Here is the tracking number: [redacted] via [redacted]. Once again we...
apologize for the issue and would like you to know that providing you with great service is our top concern. Kind Regards,
Hi,After checking all requests for issues concerning our products I see nothing from [redacted]. If Ms. [redacted] would please read our warranty card that was in the box and then go to propelrc.com, click on "Support", scroll down and click on the "FAQ's", at the top of the new page there is a button...
that says "Submit a Request", please click the button and fill out the form as best as she can and we will reply with all the information on the 90 Day Manufacturer Defect Warranty. Again, we ask that she read our warranty card first then fill out the form for a replacement.Thank You!Sincerely,Patrick [redacted]Customer Service SupervisorPropel RC
Hi [redacted],Thank you so much for answering my phone call and once again my apologies for the delayed response.I have sent you an email, please just reply back to me so we can make sure to resolve your concern. Thank you. Sincerely,CarolinePropel Flight Team
Revdex.com:
This letter is to inform you that Rooftop Brands has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/29/2016 and assigned ID [redacted]. Sent: Saturday, January 07, 2017 2:48 PM Subject: RE: RE Complaint ID # [redacted] Regarding: Complaint ID: [redacted] Date Filed: 12/29/2016 To Whom It May Concern: Over the past several days, I have had correspondence with Mr. David [redacted], Executive Team Leader, Propel RC Customer Service, Rooftop Brands. He offered replacement or refund of the purchase price, and because of the issues encountered, I opted for the money refund. Mr. [redacted] promptly provided the request for a refund check to be sent. I received that check in the mail today, 1/7/17. I would like to state that Mr. [redacted] has resolved this matter/complaint to my satisfaction, and I have related this to him in a separate email. I would like to thank the Revdex.com for their involvement and commitment to helping resolve these type of issues. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Tuesday, December 29, 9:AM To: drteam Subject: Re: You have a New Message
from Revdex.com Regarding Complaint #*** I think they gave me the wrong email
Regards,
Hello, thank you for notifying usI do apologize you have not received your orderWe have been a bit overloaded due to the previous holidaysI will be sure to have your order shipped out todayAlso, I can guarantee that any of your future orders will be on timeWe also have additional agents so all lines will be answered within a timely manner Below, will be a discount code that will be good until the end of FebruaryPlease use this code *** once you place another order with us due to the inconvenienceThank you for your continued patience with us
Hello O*** If we are to understand you have tried to call, chat, and email us and have not gotten through even though we have no wait times on chat or phone calls and an average SLA on email of under hours? We test our lines several times a day to ensure that they are working and that the quality of our connections are on parIf you are calling from outside of the USA you will need to use the corresponding country number that we provided. With this being said we are still willing to assist you with any concerns you may have, however please be aware that all of our communication lines are working and operational. Kind regards,
Revdex.com:
after telling this company that I reported them they decided to *** ** me the parts that they say they are out ofeven after a *** *** that I got quite snippy in they did the right thing but this still is an inner-company issue that they could fix with the
right
logisticsplease inform them
Hi ***, We are truly sorry to hear about the issue with your droneFirst we would like to apologize for you not being about to reach out to us, as we are receiving unprecedented amount of customer service calls due to the holiday. One of our management team has reach out to you
regarding this issue, so that it can resolved. Once again we apologize for any inconvenience that this may have created for you. Kind regards,Propel RC***[email protected]***[email protected]***[email protected]***[email protected]***[email protected]...⇄
Hi, We are sorry to hear about the issue you were having in getting a hold of us. Our phone numbers are clearly printed on all of our websites and the warranty paper that comes with all itemsWe have chat function on all of our websites, when you go to our main website and click "contact
us" you are brought to a page where you will be able to click email this will send us an email. Please see the attachments for reference. Someone will be reaching out to you, regarding your product. Kind regards,
Dear Mr***,We sincerely apologize for the issue that you have had with your receiving your *** figurineAfter reviewing your order, it has been decided to provide you with a refund for the *** productThis refund will reflect onto the original payment method within 7-business days
from date of issue and you will still be receiving the original "order" free of chargeYou can expect to receive tracking information within the next 24-hours via emailWe hope that this resolution is suitable for youOnce again, we apologize for any issues that this may have created for youSincerely, David Propel RC Account Management
Dear Mr*** ***Thank you for contacting Propel.First of all, we deeply apologize if you felt that we didn't make any efforts on helping you with your predicamentIt is entirely our fault and we are regretful of the situation that we have put you throughIf it is not too much to ask, would
you give us another chance on lending you a helping hand? This time, I will guarantee that your concern/issues will be resolved promptlyCan you please let me know on when is the best possible time to call you regarding this matter so we can resolve this issue immediately?We will be waiting for your kind responseThank you for your time.Regards,CarolinePropel Flight Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I have not heard from Roof Top Brands or given any resolution. I supplied them with my phone number to call and have not heard anything.*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Hello ***, We are sorry to hear about your recent experience. Please be aware that your order has been shipped and can be tracked using *** *** ***. Once again we sincerely apologize for the delay in getting your order out. Should you have any
additional issue please feel free to reach out to us. Kind Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
If they couldn't deliver the [redacted] as promised, how can I trust that they won't take these back and not deliver agian. I have to find the receipt and I will [redacted]. I will never do business with them again. I will also be loosing more money now on shipping. Guess I'm going to get [redacted] t[redacted] no matter what. Look at all the Revdex.com complaints that have been filed.
Regards,
From: David B[redacted] Sent: Wednesday, July 27, 2016 4:12 PM Subject: Re: [redacted] We have followed up with [redacted] via email and she has acknowledged that her products were received and the matter has been resolved. ...
Sent: Wednesday, January 20, 2016 3:01 PM Cc: drteam <[email protected]> Subject: RE: Complaint #[redacted] Revdex.com David Rooftopbrands ([redacted]) Jan 20, 15:00 Hello Mr.[redacted], We are aware of the negativity that is going on via our Facebook page and we are becoming...
proactive to become a better overall Customer Service orientated company. In the last few weeks we have doubled are staff to help assist in the growing demand to provide excellent customer service. In the near future we will be focusing on turning our negative image around on facebook. In the mean time, should you need any assistance let us know so that we can help you in a timely manner. Sincerely, David [redacted] Team This email is a service from [redacted]. Delivered by [redacted]. [JP2309-Z4KJ]
Revdex.com:
This letter is to inform you that Rooftop Brands has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/20/2016 and assigned ID [redacted]
Regards,
[redacted] We apologize for the issue, the agent you spoke to was able to resolve this matter for you. Please see the attachment, as your order has been refunded. Please allow 7-10 business days for this refund to reflect in your credit card account. Should you have any additional emails, feel free to...
contact us.Sincerely, David Rooftop Brands CSO
Hello, We are sincerely sorry to hear about the issue that you experienced. A return shipping label has been sent to you free off charged and can be used to the product back to us at no cost to you. Here is the tracking number: [redacted] via [redacted]. Once again we...
apologize for the issue and would like you to know that providing you with great service is our top concern. Kind Regards,
Hi,After checking all requests for issues concerning our products I see nothing from [redacted]. If Ms. [redacted] would please read our warranty card that was in the box and then go to propelrc.com, click on "Support", scroll down and click on the "FAQ's", at the top of the new page there is a button...
that says "Submit a Request", please click the button and fill out the form as best as she can and we will reply with all the information on the 90 Day Manufacturer Defect Warranty. Again, we ask that she read our warranty card first then fill out the form for a replacement.Thank You!Sincerely,Patrick [redacted]Customer Service SupervisorPropel RC
Hi [redacted],Thank you so much for answering my phone call and once again my apologies for the delayed response.I have sent you an email, please just reply back to me so we can make sure to resolve your concern. Thank you. Sincerely,CarolinePropel Flight Team
Revdex.com:
This letter is to inform you that Rooftop Brands has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/29/2016 and assigned ID [redacted]. Sent: Saturday, January 07, 2017 2:48 PM Subject: RE: RE Complaint ID # [redacted] Regarding: Complaint ID: [redacted] Date Filed: 12/29/2016 To Whom It May Concern: Over the past several days, I have had correspondence with Mr. David [redacted], Executive Team Leader, Propel RC Customer Service, Rooftop Brands. He offered replacement or refund of the purchase price, and because of the issues encountered, I opted for the money refund. Mr. [redacted] promptly provided the request for a refund check to be sent. I received that check in the mail today, 1/7/17. I would like to state that Mr. [redacted] has resolved this matter/complaint to my satisfaction, and I have related this to him in a separate email. I would like to thank the Revdex.com for their involvement and commitment to helping resolve these type of issues. Sincerely, [redacted]