High Tech Pet Products, Inc.

Complaint: 11443515I am rejecting this response because:The company in question is fraudulent and has a product that no longer works We spent hours trying to resolve the issue during the so called return time frame The staff said nothing of the return policy until I asked what my options were and that was not until my last phone call with them in May The company staff said the label would be sent and it did not come via email unyil 5/19/via email from the company it was not sent by FedEx The label received was for united atates mail and we had to figure out a way to mail it since the closest post office is minutes away The company needs to stand behind their product Again the vompany was The company in question is fraudulent and has a product that no longer works We spent hours trying to resolve the issue during the so called return time frame The staff said nothing of the return policy until I asked what my options were and that was not until my last phone call with them in May The company staff said the return label would be sent and it did not come via email until 5/19/via email from the company it was not sent by FedEx The label received was for united States mail and we had to figure out a way to mail it since the closest post office is over minutes away The company needs to stand behind their product Again the company was difficult to reach even for west ciast yime was not always availabke I would leave a mrssage and they wouldn't reurn my call and staff (heather) was rude The product worked until they made an update to the app in early April and then it no longer worked They even sent us a second collar that only worked for days in the first part of May In trouble shooting they sent me links via email to bypass the app on Google play store since I have an android phone We also tried the app from the apple store and it did not work either I even had to tell them the app wasnt on the google play store yhey had no clue They need to make the product work, I only returned the product after failed attempts to resolve Had I known we were under a time crunch I would not have wasted my time and asked for a refund sooner The company needs to be investigated for lack of a working product beyond a few months I should have believed the reviews online but I was looking for a device that fit all our pets needs so I bought the product.Regards,*** ***
Sent from Yahoo Mail on Android
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed]
Complaint:
I am rejecting this response because:
Regards,
Erin Pettera

Complaint:
I am rejecting this response because: I have communicated with ***, Liz, and now *** regarding the Android AppFrequent promises of it becoming available have now been replaced by "It will never work on your device."*** asked me to communicate with *** regarding the APP with a view to "Testing and working with the APP and we are looking for people to test it." Even though at the time he knew it could not be possible because it was never going to work on my versionHowever, I presumed that the APP was still being developed with a view to work on my device, so I agreed to accept the offer of yet another interim replacement Express CollarHigh Tech Pet did send me a replacement interim Express Remote Collar (No2) and this unit does indeed workYet it is cumbersome and not what I wanted, but I agreed to accept it and use it while the company worked on the Android app for the Bluefang CollarAfter communicating with ***, it has become clear that the company only intends for the APP to be available to specific devices/software and NOT ALL ANDROID DEVICES, which sadly includes my smart phone.This means, I would have to purchase an new, expensive smart phone in order to use the collarThis in fact has been the case since the date of purchaseBottom line is, I was mislead to believe I purchased something that was going to work with my Android device, I was continually promised that it WILL become available to me, but in fact, will clearly NEVER be availableAfter several attempts to tempt the company into updating their website regularly to inform potential customers of the restrictions with the Android App they still persist in offering the product(s) while stating "Works with iPhone and Android." This was, and still remains unacceptable to me.Although the company has attempted to satisfy me with an alternative product, which in the interim I am grateful for, it appears they would rather attempt to appease me with such methods while trying to cover up they fact that have mislead me, and possibly others, and continue to do so with their current marketingI will be satisfied when HightechPet foward me a compatible Android Device, at their own expense, that will run their Bluefang App so I can use the product I purchased from them, in good faith, one month agoIf they are willing to do this, I will be satisfied and willing to work with their tech department (As suggested by ***) to test the app and any future apps
Regards,*** *** Attached: Website as of 12/19/and original page at time of purchaseNeither giving indication of restrictions regarding Android App

We have been in contact with this customer since June 30th on that date the customer was not happy with the product and he informed us that he will be returning the product for a refund. On that date he was also informed of our day refund periodThis information is also
listed on our website under our warranty and refund policyThe customer called again on July th and spoke with our customer service team again and he mentioned he wanted a refundAt that time we informed the customer since his product was not returned to us before july 9th he was not eligible for a refundWe could only offer store credit since his original purchase date was April 9th and the product had not been returned by july 9th which is the day refund periodWe are deeply sorry that the product did not work as needed for this customerHowever we can not offer a refund for a product that was never returnedAs of today August the product has not been returned

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID 9915378, and find that this resolution is satisfactory to me
Regards,
*** ***

We have been in contact with this customer and informed her that her Refund has been issued as of January in the amoun of 175.03. We also provided the customer with the transaction ID so she can contact her credit card company and confirm the refund has been processed

My truck was in need of a major repair so I started here with the Revdex.comI found mr ts under the accredited businesses so I decided to give them a callI live in Bessemer so they were close by, they came and towed my truck in on Monday and called me with an estimate, to my surprise the total repair bill was very close to itI picked my truck up on ThursdayVery impressive

I would recommend Mr. T's Transmission to any one, Adam and the team are very professional, they get you in and out in a timely matter. I appreciate the fact that they call you with diagnosis before they actually start any work. I have had two of my vehicles work on by this company and I have been pleased. They take pride in what they do on a daily basic, so if you looking for a honest company to work on your transportation I would suggest giving them a try.

Unbelievable junk that they sell. Their products are junk. When you call for a refund you get the run around. their automatic pet door did not work correctly. The dog collars are pieces of junk as well. They fall apart all the time and often won't signal the door to open. They sent replacement parts for me to install and they still did not work. I am still waiting for a refund. Customer service will not respond to my phone calls or emails anymore. They do not honor their warranties and their products are so poorly designed that they fail immediately or soon after the warranty expires (1 year). they also charge outrageous fees for battery replacements and made their collars such that you can't use an over the counter battery, rather they take an over the counter battery and install it in a proprietary case so that you must buy it from them at a 1000% marked up price compared to normal retail, just so they can screw you even more. I hate this company.

I am sorry that the customer has had issues getting his bluefang system up and going. The app did take longer then expected to get up and going since not all android phones are the same. We needed to make an app that would work for all android phones. We do have the android app ready for use and...

the customer has been contacted in regards to this matter.

I have been dealing with High Tech Pet Products for over a year. My dogs love the freedom they get with the power pet door! Their customer service is always helpful and willing to work with me. I will say the waterproof collar is a great deal, my dogs are always playing ruff.
For anyone posting bad reviews, keep in mind you catch more flies with honey than vinager.

We have been in contact with this customer since April 26th  and authorized a refund for her account on May 12th. We informed the customer in order for the refund to be processed the product would need to be returned on or before May20th. We also sent the customer a return label via email...

so they would not need to pay for return shipping. As of today May 24th no product has not  been returned and we can not issue a refund on the account since it is beyond the period that we informed the customer of. However we are happy to offer store credit.
 
We take much pride in our customer service are open Monday thru Friday 9 am to 430pm Pacific standard time.
We take each call as it comes in and DO NOT BLOCK any calls

Love the High Tech Pet Team! I have been using their products for about 4 years now and have zero complaints. Customer Service always takes care of me when I have a question with my product. If they're not available they call you back the next day!

Complaint: 11443515
I am rejecting this response because:
Please note that we did not receive the return package label and information until May 19 via email which was after my last phone call to them on May 12 thus that is why they did not receive the item.  I worked with the company for a month in an attempt to troubleshoot and resolve the technology glitch but it was to no avail.  I was also yelled at by office staff by the name of Heather.  You have to understand I loved the product because it stopped my dogs barking, kept her in her yard and we could train her until it stopped working.  When it stopped working my dog barked and was no longer contained to our yard. The company has a product that worked but no longer works due to the app update in April.  When I called the company again because the new collar they sent me in an attempt to troubleshoot stopped working after 3 days of use.  On May 12 I was the one that notified them that the application for the collar was no longer on the google app store.  The product is now defective and unusable without the application available.  I believe  they are selling a fraudulent product that other entities need to look into.  The product will be mailed 5/25/16 as we were gone over the weekend and unable to ship the package back to them.
Regards,
[redacted]

As specified in our refund  policy we can not issue a refund on shipping cost  when the customer has buyers remorse. We have been in contact with this customer and the door did not fit in the area they wanted to place the door. This does not follow under a defective product....

I am very sorry about the delay in our  sams club refunds department.  I will have a refund check issued to the customer within 3 business days. The customer should have the refund check within 5-7 days for delivery time
Thanks
[redacted]
high tech pet

I am very sorry that the customer is having problems with his pet door. We have no record that the customer has tried to contact us on his account. We are open Monday thru Friday 9 am to 3 pm Pacific standard time.We can also be reached by email. I did notice that the customer is in florida...

perhaps he called when we were closed. We will continue to stand behind out product and offer a replacement pet door for this customer. We will contact him today to find out whats going on with his pet door.  Just so the customers aware we do offer a 1 year warranty on our products.
 
Once again we are happy to offer a replacement and send the customer a return label so he can return his non working door.

Complaint: 10614671
I am rejecting this response because: the package was delivered you your company & then returned by your company, therefore shipping costs to return these items need to be paid by your company. I won't be paying for shipping twice. \
Kindly forward the shipping return label & I can send the collars back.
Thanks.

I am very sorry we currently have a back order on this product that is in high demand. We are happy to offer the customer a refund until the order is ready to ship. At this time the back order is about a month out from today.
 
Again I am very sorry about the delay...

[redacted]
High Tech Pet

I purchased a power pet PX-2 pet door in June of 2012. It worked fine at first but failed. Because it is installed in the wall of the house, removing it and sending it back for replacement was not a good option. I then purchased replacement parts which did not work. In June of 2014, I purchased another door to replace the first one. It failed in NOvember of 2014. The company boast "Guaranteed Satisfaction" on its website. This is a joke. Also, they advertise "No problem goes unsolved, ever" This is a joke.

I would like to take a minute to discuss my experience with Mr T's automotive. I have a 1982 Dodge 1500 pickup with over a 180,000m miles and the transmission started jerking and down shifting really bad. I took to them and got a estimate to repair. They had it ready in a little over a day. They noticed it was idling bad and repaired it at no additional charge. The truck runs better than it has in years, shifts smooth and idles like new. I would recommend them for any repair. I spent over 30 years in auto repair and these people are professional and prices are reasonable. They have a new customer in me.