High Tech Pet Products, Inc.

*WARNING* This company will scam you with both lousy products & awful (really awful) customer service. (Go look at ALL the complaints on Revdex.com, AMAZON & goggle them for an eye opening reviews!) Complaints & issues GALORE. Note the company itself has it's OWN rep JUST to work with the Revdex.com...which should tell you how terrible they are. Products are sketchy quality & the customer service even worse. First of all the collars don't work more than say 10-15 feet from the smartphone you use. The link/connection continually gets lost. And if the dog is outside? It barely works, through even a window. Super annoying. There is no 200/300 foot radius with these collars. Barely 20 & that is being generous. And the batteries? They last maybe 2 to 3 weeks...so be prepared for that cost to maintain these collars. Oh & the smartphone/device they are linked to? You'll need to leave it both on & the app OPEN. Yes, open. If the screen fades away, the collar won't work. Yeah, handy. The auto shut off most phones/devices use to preserve battery life means the app won't send any messages to the collar. That is fine if you only use it for training...as you can open it & use it. But if you use the anti-bark feature? Won't work once the phone/device auto-shuts off. We used an iPod, kept it plugged in & ON. Like turn off the auto shut-off feature ON & awake so the collar worked. (If you use the anti-bark feature on the collar, it needs to be active & ON & open to work if you are away & want it to stop your dogs from excessive barking. Kind of the whole point...as it offers both training & anti-bark.) Super handy? Not so much. You will need to also buy another device JUST for running this collar, to keep it on & open to work. Not very handy or cost-effective. The best part is if you try to return the products to this company, (not Amazon), they will continue to return the items back to you & say they never received them. Oh & good luck trying to phone them. They either don't answer, or the number does not work - if you are calling from any country outside the US. Most companies with a 1-800 number are worldwide, especially if you offer shipping all over the world. Why make the customer pay long distance to call your company? (Makes no sense.) I wish I had bought the collars on Amazon, as returns would not have been an issue. Amazon is amazing in providing fantastic customer service (seriously) & keeping the sellers they work with honest. Mistake buying outside Amazon. If you do decide to buy, don't buy direct from High Tech Pet Products.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 9869783, and find that this resolution is satisfactory to me. I will advise if check is not received in a timely manner 
Regards, 
[redacted]

Complaint: 11463370
I am rejecting this response because:
 
I am very disappointed in the Revdex.com simply relaying messages...Rather than simply have the merchant tell me that they are sorry that I found their website to be misleading, I am looking for the Revdex.com to examine the website and to tell me if they believe the site to be misleading
Regards,
[redacted]

Review: Sent in a complaint prior & filled in the information incorrectly. My apologies! Bought two pet collars from this company, (to be connected to your smart phone as the controller) & train our dogs with. The one collar did not fit our dogs & I asked to return it. Calling was useless as their number does not work, (perhaps its an issue from Canada to there USA?) & I had to resort to emails. (I have copies of of them.) While their response time is incredibly slow & they are unable to use spell-check in their emails or spell customer names properly, they finally said to return the collars back to them. So, I did. (Tracking number C-X-5-[redacted]7-C-A with Canada Post.) I checked in with them twice a week (via email, as their phone number does not allow me to connect) & they kept saying the collars had not arrived. 5 weeks later (yesterday) the box came back to me, as this High Tech Pet company sent the box back to me! They had me pay to ship it to them for a return & then they paid to RE-SEND the box back to me! I found the copy of the original email requesting I return it & my letter inside...as the box had not even been opened. Simply re-labelled & sent back to me. Unreal. Now they are saying I need to return it back to them AGAIN. As shipping cross-border is an average of 20 bucks, (cheap), I refuse to pay to ship it back again. Pay for shipping twice? No.Desired Settlement: FULL refund for products & shipping paid.

Business

Response:

I am sorry that our Canada customers are not able to use our 800 number. We do suggest that they call ###-###-#### Monday thru Friday 9 am to 3 pm pacific standard time. As far as the return goes I have tracked the customers tracking number and it shows that the package was delivered to Colorado not Ventura California. We did not get the return at all. In order to get a refund the product does need to be returned to us within 90 days from the date of purchase. Our return address isHigh tech pet ProductsOnce the item is checked in and returned a refund will be issued back to the customers account.

Business

Response:

I am sorry but we do not send return labels to our Canada customers since our website states we can only send return labels for us customers. Once again by the tracking information you provided it shows that the product was not delivered. The product stopped in transit in Calgary AB. The product never reached Ventura Ca nor was it delivered to our company. We can not offer a refund for a product that has not been returned. I have copied the link from Canada post so you can see that the item you tried to ship us never reached Ventura CA.The last update from the Canada post shows that it was checked in in Calgary AB on 5-5-154-10 business days In Transit Expected delivery4-10 business days xThis is the most up-to-date information available. Check back for updates or sign up for email notifications History Email Notifications: Sign up | Remove Date : 2015/05/05Time : 23:38Location: CALGARYDescription: Item processedAdditional Information: Retail Location: Signatory Name: Date : 2015/05/04Time : 20:45Location: RICHMONDDescription: Item processedAdditional Information: Retail Location: Signatory Name: Date : 2015/04/05Time : 20:02Location: USORDA,USADescription: Item has arrived in foreign countryAdditional Information: Retail Location: Signatory Name: Date : 2015/04/05Time : 16:31Location: USORDA,Description: International shipment has arrived in a foreign countryAdditional Information: Retail Location: Signatory Name: Date : 2015/04/04Time : 12:58Location: CALGARYDescription: International item being forwarded to destination countryAdditional Information: Retail Location: Signatory Name: Date : 2015/04/02Time : 18:45Location: CALGARYDescription: Item processedAdditional Information: Retail Location: Signatory Name: Date : 2015/04/01Time : 16:05Location: CALGARYDescription: Electronic information submitted by shipper. Additional Information: The shipper has created a shipping label for this item and has sent us electronic information. However, if no additional updates are showing in Track, it means we have not yet received the item. We will start tracking the item once it is provided to us.Please note that this scan event is recorded in Eastern Time (ET). All other events are displayed in their local time zone.Retail Location: Signatory Name: Date Time LocationDescriptionRetail LocationSignatory Name2015/05/0523:38CALGARY, ABItem processed 01[redacted]5/05/0**0:45RIC[redacted]D, BCItem processed 01[redacted]5/04/0520:02[redacted]DA,USAItem has arrived in foreign country 431116:31USORDA,International shipment has arrived in a foreign country 43[redacted]15/04/0412:5[redacted]ARY, ABInternational item being forwarded to destination country 8[redacted]5/04/0218:45[redacted]RY, ABItem processed 01[redacted]5/04/0116:05[redacted]RY, ABElectronic information submitted by shipper. The shipper has created a shipping label for this item and has sent us electronic information. However, if no additional updates are showing in Track, it means we have not yet received the item. We will start tracking the item once it is provided to us.Please note that this scan event is recorded in Eastern Time (ET). All other events are displayed in their local time zone.

Consumer

Response:

Review: 10614671

I am rejecting this response because: the package was delivered you your company & then returned by your company, therefore shipping costs to return these items need to be paid by your company. I won't be paying for shipping twice. \

Review: The website for this company indicates the Medium Pet Door Item #PX-1 measures up to 81 1/4" tall. I have returned 2 doors over the last 2 months because they do not meet that measurement. After speaking with the company, they said they would send another door that was correct. The THIRD (3) door I have now also does not meet that measurement. The brochure inside the item box says door only reaches 80 3/8" extended fully. So the company does not have accurate information on their website! The last door also does not contain all the items that are listed in the Installation and Operating Instructions. The items missing are the ultrasonic pet collar that activates the pet opening, nor does it have the 110 volt AC Adapter which gives power to the electric door. Even if the door did fit into the sliding door opening, there would be no way to use the door. I have never been more displeased with a company.Desired Settlement: I want 2 pet collars, since I have paid for 3. I want the correct adapter that powers the door and I do not believe that I need to be charged for any of these items. I have had to put this over 6 foot door inside my Civic and take it to be returned, measure another door in front of my house with Fed Ex folks watching and now I still have a door that does not meet the minimum description the company gives for this item. I do not believe I should be charged for ANYTHING!!!!!

Business

Response:

we are very sorry that the customer has a pet door that isn't fitting as it should. We have measure the Power Pet slg Regular height at our wearhouse and measures 77 5/8 by 80 1/4 as listed so it would fit a slidding glass door insert of 78 3/4 to 81 1/4. When a customer measures we do suggest that they measure the inside of the track frame to ensure a proper fit. We do suggest that the customer install the door to insure its fit. If the door isn't going to work out we do suggest that the customer return the product to the company in which she purchased it from which is lowes.com. We have not charged the customer here at Hight Tech Pet . If she was charged multiple times we do suggest she take that up with lowes. The replacement we had sent out to her was under warranty and free of charge. The customer does need to return a door to us since we did send out a replacement on August 16th 2013. We will be happy to send out a replacement collar along with ac adapter in order to operate the door. If the customer would like 3 collars then she would need to provide us with proof of purchase since we dont see that any collars have been ordered from High Tech Pet. If they were ordered from lowes we would just need to verify that its for 3 different orders that she was charged for.

we have contacted the customer by phone .

Consumer

Response:

Review: 9679383

I am rejecting this response because:

Attached are the original Lowe's order I placed for a pet door from Hi-Tech Pet Doors, the receipt from Lowe's showing this pet door was returned, another Lowe's receipt showing the 2nd door returned, Order#329621 showing this last door being sent and specific instructions to make sure the door is for regular height--81 1/4 inches with a return label, and finally a copy of the installation brochure page showing the dimensions of the door fitting openings of 77 5/8" and 80 3/8".

Reading the company's response, apparently a door at their WEARHOUSE (warehouse??) measures 77 5/8 to 80 1/4. The door that I possess measures 77 5/8 and with the extender all the way out, it measures 80 3/8, just like the guide indicates.

As you can see from the initial Lowe's order sheet, we measured the door and then the extender. The figures at the bottom of the page only came to 77 5/8. So I returned the door because it was too short. Next door, same measurements. I'm measuring the door, not the opening. None of these doors have reached 81 1/4 to date!!! And per their own installation guide, they are not ever going to reach that height. I am under the impression that the door may fit the opening, but depending on the sliding glass door itself, the customer will have to make other arrangements to cover the area the pet door doesn't cover.

A representative from this company has contacted me by phone. Yvette, told me that she needed the PO number so that she could try to track the return of the first door. I have not returned her call. She indicated that after my first order, wherein I returned everything that was inside their box, all of the other orders subsequent only contained the door and no other items. Why would a company ask you to keep a collar and and AC adapter and return just the door?? Doesn't that complicate the issue? How am I gonna work a door with these objects and how are they going to sell this door to another customer without the collar and AC adapter???? Customer Service??? When an item is returned, everything that comes with the item gets returned. When a new shipment is sent out, don't you send all the things that make it operate? Do you return a shirt with no buttons?

At this point I am ready to return this door and find another company who can deliver what they advertise.

Regards,

Business

Response:

I am sorry what we have offered isn't going to work for the customer. We do suggest she return it to whom she purchased it from for a refund. When we offer replacement items its for the item that isn't working or not correct. We didn't see a need for the customer to return the collar and ac adapter since it wasn't an issue and it worked. Therefor we only needed to address the issue with the door. Please make sure that the customer takes the door out of the box and try to fit it into her slidding glass door.

Have a good day

Review: I purchased a product that did not fit the type of door I own. I was told to return the product with a note enclosed. According to the refund policy they are supposed to refund and pay for shipping which I had to pay for via FedEx. They refused to refund me due to the fact that I received two items one I did not purchase or received. They said I did receive it and signed for the product the signature on the delivery slips is not mine or my husbands or any of my parents who also reside with me. I did not know they were signed for in the first place I only found the package on my doorstep when I came home. Now they refuse to refund my $400 plus shipping until they receive another product that I never received nor signed for.Desired Settlement: I would like my total refund plus shipping they promised on there website policy.

Business

Response:

WE HAVE BEEN IN CONTACT WITHHIS CUSTOMER AND A REFUND HAS BEEN ISSUED TO THE CUSTOMERS ACCOUNT. SINCE THE SECOND DOOR WAS SENT OUT BY MISTAKE WE WILL NOT HOLD THAT AGAINST THE CUSTOMER. REFUND TRANSACTION NUMBER 1U26[redacted]5670F AMOUNT 359.99 COST OF THE PET DOOR.

Review: I ordered through a third party (SAMS Club online) a pet fence system and additional receiver. I returned the unit a little more than a week later directly to High Tech Pets as I was advised by the insert and pre-paid label in my original packaging. More than a month later I finally received a refund however it was not the full amount. When I called I was advised that the person issuing the refund did not notice that I had purchased the additional receiver and that I was due another 18.99 back. That has been another month ago (now totalling at least two months since I have returned the items) I have yet to receive the refund, nor have they responded to my request for information sent by email.Desired Settlement: I would like the rest of my refund and I would like it quickly. I have already been waiting long enough.

Business

Response:

I am very sorry about the delay in our sams club refunds department. I will have a refund check issued to the customer within 3 business days. The customer should have the refund check within 5-7 days for delivery time

Thanks

high tech pet

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9869783, and find that this resolution is satisfactory to me. I will advise if check is not received in a timely manner

Regards,

I have been dealing with High Tech Pet Products for over a year. My dogs love the freedom they get with the power pet door! Their customer service is always helpful and willing to work with me. I will say the waterproof collar is a great deal, my dogs are always playing ruff.

For anyone posting bad reviews, keep in mind you catch more flies with honey than vinager.

Review: Purchased a powered pet door. Failed three months in. Not only is their customer service email unavailable (due to an easily solvable technical issue), their phone number has a "customer service team unavailable" message during business hours.I spent $300 on a piece of junk. This type of business just takes money for a shoddy product, leaving you with no recourse.Desired Settlement: I want a new pet door.

Business

Response:

I am very sorry that the customer is having problems with his pet door. We have no record that the customer has tried to contact us on his account. We are open Monday thru Friday 9 am to 3 pm Pacific standard time.We can also be reached by email. I did notice that the customer is in florida perhaps he called when we were closed. We will continue to stand behind out product and offer a replacement pet door for this customer. We will contact him today to find out whats going on with his pet door. Just so the customers aware we do offer a 1 year warranty on our products.

Once again we are happy to offer a replacement and send the customer a return label so he can return his non working door.

Love the High Tech Pet Team! I have been using their products for about 4 years now and have zero complaints. Customer Service always takes care of me when I have a question with my product. If they're not available they call you back the next day!

I purchased a power pet PX-2 pet door in June of 2012. It worked fine at first but failed. Because it is installed in the wall of the house, removing it and sending it back for replacement was not a good option. I then purchased replacement parts which did not work. In June of 2014, I purchased another door to replace the first one. It failed in NOvember of 2014. The company boast "Guaranteed Satisfaction" on its website. This is a joke. Also, they advertise "No problem goes unsolved, ever" This is a joke.

I too have had multiple problems with the High Tech Pet electronic door. The collars seem to have a very short life. I have owned my pet door less than two years and every couple of months I need to replace something. The dog collars are overpriced and need frequent replacement. The newer collars require only batteries producted by High Tech Pet Products, and they too are overpriced. When I and many others purchased the door, we did not anticipate the money pit the door would become. Unfortunately it now is an ugly scar of a money pit placed in the side of my house. I hope that this review will save others from falling victim to tactics of this company. It would be nice to know up front that the door requires high priced maintenance because of the poor quality of their products.

*WARNING* This company will scam you with both lousy products & awful (really awful) customer service. (Go look at ALL the complaints on Revdex.com, AMAZON & goggle them for an eye opening reviews!) Complaints & issues GALORE. Note the company itself has it's OWN rep JUST to work with the Revdex.com...which should tell you how terrible they are. Products are sketchy quality & the customer service even worse. First of all the collars don't work more than say 10-15 feet from the smartphone you use. The link/connection continually gets lost. And if the dog is outside? It barely works, through even a window. Super annoying. There is no 200/300 foot radius with these collars. Barely 20 & that is being generous. And the batteries? They last maybe 2 to 3 weeks...so be prepared for that cost to maintain these collars. Oh & the smartphone/device they are linked to? You'll need to leave it both on & the app OPEN. Yes, open. If the screen fades away, the collar won't work. Yeah, handy. The auto shut off most phones/devices use to preserve battery life means the app won't send any messages to the collar. That is fine if you only use it for training...as you can open it & use it. But if you use the anti-bark feature? Won't work once the phone/device auto-shuts off. We used an iPod, kept it plugged in & ON. Like turn off the auto shut-off feature ON & awake so the collar worked. (If you use the anti-bark feature on the collar, it needs to be active & ON & open to work if you are away & want it to stop your dogs from excessive barking. Kind of the whole point...as it offers both training & anti-bark.) Super handy? Not so much. You will need to also buy another device JUST for running this collar, to keep it on & open to work. Not very handy or cost-effective. The best part is if you try to return the products to this company, (not Amazon), they will continue to return the items back to you & say they never received them. Oh & good luck trying to phone them. They either don't answer, or the number does not work - if you are calling from any country outside the US. Most companies with a 1-800 number are worldwide, especially if you offer shipping all over the world. Why make the customer pay long distance to call your company? (Makes no sense.) I wish I had bought the collars on Amazon, as returns would not have been an issue. Amazon is amazing in providing fantastic customer service (seriously) & keeping the sellers they work with honest. Mistake buying outside Amazon. If you do decide to buy, don't buy direct from High Tech Pet Products.

Review: My wife purchased for me a Bluefang Remote Cell Phone Controlled Training Collar from this company and on 11/20/14 it arrived. No information or instructions were in the package and NO information on how to obtain the Android App (Needed to work the thing) was included in the box or, indeed on the website. at the time of purchase the website simply stated "Works with iPhone and Android" but only the iPhone App was available. After weeks of terrible communication with these people and watching as they periodically changed the website information regarding the App availability (I saved all changes to their website) and after receiving 2 replacement batteries for my useless Bluefang collar as an apology, I finally spoke to "Liz." Liz told me how sorry she was about the App and that it will take longer to be available, yet they were still advertising, and probably seller the product using misleading and untruthful information on their website. In the end she offered to send me out a comparable remote controlled collar to use in the interim, I accepted. When the replacement collar arrived I amazed by the condition of the the supposedly "New" product, which arrived (Again with no documentation,) in a hand made box, missing parts and a damaged antenna. And guess what? It didn't work, and still doesn't work. This replacement Express collar requires a procedure to "code" the transmitter to the collar. Nothing in the box, so off I go again to the PC to search, find, and download the User Manual. Following the intructions to the letter for a while I decided that maybe it simply needed charging, that maybe it was the reason for not working. Nope, charged it up overnight (Both collar & transmitter,) and tried again the next morning while my wife made a video. Nothing, zip, Nana. I now have two useless collars. The App that now shows as available on the website involves scanning a bar code and downloading the apk. What a fuss, but alas, the APP doesn't install, not on my phone anyway.Desired Settlement: All I ever wanted was something that worked, something that does what the company states it will do. I want a working training collar, and I want it now. Not next week, not in a month, NOW. I been messed about with this for weeks and it is stressing me out. I demand satisfaction. And I'm not prepared to return anything until I receive a written guarantee and working product.

Business

Response:

I am sorry that the customer has had issues getting his bluefang system up and going. The app did take longer then expected to get up and going since not all android phones are the same. We needed to make an app that would work for all android phones. We do have the android app ready for use and the customer has been contacted in regards to this matter.

Consumer

Response:

Review: 10346368

I am rejecting this response because: 1. I have communicated with [redacted], Liz, and now [redacted] regarding the Android App. Frequent promises of it becoming available have now been replaced by "It will never work on your device."[redacted] asked me to communicate with [redacted] regarding the APP with a view to "Testing and working with the APP and we are looking for people to test it." Even though at the time he knew it could not be possible because it was never going to work on my version. However, I presumed that the APP was still being developed with a view to work on my device, so I agreed to accept the offer of yet another interim replacement Express Collar.2. High Tech Pet did send me a replacement interim Express Remote Collar (No. 2) and this unit does indeed work. Yet it is cumbersome and not what I wanted, but I agreed to accept it and use it while the company worked on the Android app for the Bluefang Collar. After communicating with [redacted], it has become clear that the company only intends for the APP to be available to specific devices/software and NOT ALL ANDROID DEVICES, which sadly includes my smart phone.This means, I would have to purchase an new, expensive smart phone in order to use the collar. This in fact has been the case since the date of purchase. Bottom line is, I was mislead to believe I purchased something that was going to work with my Android device, I was continually promised that it WILL become available to me, but in fact, will clearly NEVER be available.3. After several attempts to tempt the company into updating their website regularly to inform potential customers of the restrictions with the Android App they still persist in offering the product(s) while stating "Works with iPhone and Android." This was, and still remains unacceptable to me.Although the company has attempted to satisfy me with an alternative product, which in the interim I am grateful for, it appears they would rather attempt to appease me with such methods while trying to cover up they fact that have mislead me, and possibly others, and continue to do so with their current marketing. I will be satisfied when HightechPet foward me a compatible Android Device, at their own expense, that will run their Bluefang App so I can use the product I purchased from them, in good faith, one month ago. If they are willing to do this, I will be satisfied and willing to work with their tech department (As suggested by [redacted]) to test the app and any future apps.

Regards,

[redacted] Attached: Website as of 12/19/14 and original page at time of purchase. Neither giving indication of restrictions regarding Android App.

Review: I purchased the Large Pet Door from Lowe's Home Improvement who sells High Tech Pet products in June or July of 2012. In January of 2013 I made a call stating that I was having issues with the door and they told me it was a sensor and sent me a sensor. I have complained a few times but just kept getting put off as it was just the sensor or the collars. After we have purchased 12 collars. I called today to state that the door has not been closing properly, taking 4 times to close. Now it is winter out and the door stays open trying to close, wasting my heat. I wanted the company to fix the solution but they stated that I needed to buy the part since I cannot locate my receipt from last year before I was married. I just want this issue to be fixed by the company and it should not be at my expense since the problem has been going on since I called them in January.Desired Settlement: I would like to have the dog door replaced since it is not working properly and I have told them this since January of 2013 and they just kept telling me it was the sensor. I would like to have a new door sent to replace the one I have now, is all I am requesting.Thank you.

Business

Response:

I am very sorry that the customer is having problems with the pet door. However based on the information the customer has provided this is not a sensor problem this is a problem with the main wire harness and perhaps the board. Our warranty still stands if the customer is within warranty 1 year from date of purchase we would be happy to offer to send out a replacement door or the part. IF the customer can provide proof of purchase for the door that wasn't purchased from our company then we would be happy to replace the door or part under the 1 year warranty from date of purchase.

Review: I have contacted High Tech Pet Products several times via phone and email to return a purchase and request a refund. They have not answered their phones (during business hours) and have not responded to my emails. The product I purchased is fully guaranteed to work and I am within their 90 day stated refund window. I would like a full refund on my purchase.Desired Settlement: $51.96 refunded to my PayPal account

Business

Response:

I have been in contact with this customer since they did a chargeback on the account and the product was not returned. ON January 9th I emailed the customer and informed them if they want a refund that the product needed to be return within our 90 day refund policy. The product was returned January 27th and a refund was issued since the customer had a open chargeback case. Since the case has been closed and a refund has been issued

Review: On May 18th, I purchased a Terminator 3 Bark Collar from this Company (product URL- http://www.hitecpet.com/barkcollar.html )I did not notice that the invoice said that I had purchased a "Terminator 2"The Terminator 3 arrived in good Condition.In less than two months, it quit working. So I contacted the Company by e-mail, and they told me they would gladly cover the Product (which was under warranty), and send me a replacement with a return kit for the defective unit.When the replacement arrived, it was a Terminator 2. I contacted Yvette the Sales Manager, and she informed me that they sent the replacement to match the faulty invoice. I explained the invoice was a mistake, and I needed the Terminator 3 replaced. She instructed me to return both units, which I did.When I checked the mailbox a week later, they had sent me another Terminator two. I contacted Yvette again, and this was her reply : "also just so your aware our records show that your did return 2 of the Bt-2 collars no Bt-3 was returned"The two collars look completely different, and function differently. Yvette is blatantly lying to me, and now all I have is a replacement Terminator 2, which is useless to me due to my dog's requirements.This Company is dishonest and should not be allowed to continue in business if they continue to victimize customers and lie to them. Sincerely,[redacted]Desired Settlement: It would be fair if the proper collar were replaced, but the Company is still guilty of criminal activity.

Business

Response:

The customer did place an order on May 18 2013 I have supplied a copy of the invoice that was made for the order when the customer made the order online. If the customer did purchase the Bt-3 collar then the batteries in which were purchased on that same order would not have worked with the collar since the Bt-3 collar require the model B-3v8 battery not the 6 volt battery in which the customer ordered along witht he Bt-2 colalr.IF our system did make an error then the customer is welcome to return his current collar which is the Model Bt-2 and upgrade it to the Bt-3 model. He will need to purchase the correct batteries for the Bt-3 model since the 6 volt batteries he purchased for the Bt-2 collar will not work.

Review: My wife and I are astonished at what appear to be positive service ratings for this ridiculously-priced and low service-oriented company. In 2011, we purchased a power pet door for our two dogs, two "extra rugged Ultrasonic Pet Collars," a medium wall adapter tunnel, and power pet door battery charger kit. All went well for about a month, but then the trouble started with the "extra rugged Ultrasonic Pet Collars" (a piece of plastic). We kept replacing batteries, but the collars always stopped working in a short time. Since that time we have gone through eight different collars--all of which require different batteries--and they continue to stop working after a week or so. I am looking at 19 pieces of collars and batteries--all junk. I just purchased another collar for about $50--a piece of plastic not worth even one dollar. And I have had the added "benefit" of experiencing the same rude women via telephone that another reviewer has mentioned.[redacted]Desired Settlement: I would like my original purchases that I describe above refunded. This was order @2[redacted]16, and the total amount was $477.49. Date of purchases: 10/10/11. Their telephone number: ###-###-####.

Business

Response:

we are very sorry that this customer has had problems with the pet collars for

the door. After reviewing the customers account our records show that the

customer has only purchase 2 collars with the door on the original purchase in

2011. I also noticed that we have sent out replacements to this customer on 3

different dates the first replacement was sent out Feb 6, 2012 for 1 replacement

collar. The second replacement was for 2 collars on march 20,2012 and the last

replacement we sent out to the customer was beyond the warranty period of 1 year

from date of purchase on Jan 3 2013 for 2 collars. The only replacement that

required the custom battery is the order that shipped out on Jan 2013. from our

records I see that the customer had a working door and collars for many months

as the gap shows that no calls or replacements we sent out between march 2012 to

Jan 2013. With the last replacement we informed the customer that he was well

beyond the 1 year warranty and we could not offer any other replacements. We are

not able to offer a refund to this customer since the order is well beyond our

90 day refund policy. However if the customer has any collars that are within

the 1 year warranty we would be happy to offer free replacements for them along

with proof of purchase. Also All new collars such as models MS-4 and MS-5 do

require a custom battery and the battery does need to be replaced about every 3

to 4 months. Also per our records we only show one purchase for batteries in

December 2011 for the model 2430 it was a 2 pack of batteries that the customer

had ordered. However since we are a very well established company and always

stand behind our product we are happy to send this customer out two replacement

collars the Model MS-5 along with a free 2 pack of batteries for the collars. We

did contact the customer and informed him that he will need to replace the

batteries once they no longer work and that they will need to be purchased from

us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9767540, and find that this resolution is satisfactory to me.

Regards,

Unbelievable junk that they sell. Their products are junk. When you call for a refund you get the run around. their automatic pet door did not work correctly. The dog collars are pieces of junk as well. They fall apart all the time and often won't signal the door to open. They sent replacement parts for me to install and they still did not work. I am still waiting for a refund. Customer service will not respond to my phone calls or emails anymore. They do not honor their warranties and their products are so poorly designed that they fail immediately or soon after the warranty expires (1 year). they also charge outrageous fees for battery replacements and made their collars such that you can't use an over the counter battery, rather they take an over the counter battery and install it in a proprietary case so that you must buy it from them at a 1000% marked up price compared to normal retail, just so they can screw you even more. I hate this company.

Review: On August 29, 2013 I purchased the High Tech Pet HC Ultra Electronic HC-8000 Dog Fence. I purchased the system with shipping for a total of $185.62. In addition to the system I also purchased a year's supply of batteries on September 14, 2013 in the amount of $73.30 (this included a shipping charge). High Tech Pet has a 90 day guarantee; no questions asked, although I; in length explained my situation to them by email on October 24, 2013. (This is after making numerous attempts to contact them by phone and no one was available; no answer (answering machine) I was told I would get a refund minus the fence wire that I decided to keep ($39.95). I returned the product sometime in November (I do not have the exact date) again there was problems with THEIR shipping labels that caused delays. Contact was made on December 3rd, 2013; I was told at that time they could not refund to the credit card that I had previously used but would be sending me a refund check that I could expect by January 3rd, 2014. On January 4th I contact them again (I am told the check is being processed) and have spoken with them every week since then; (my response always is the check is being processed) STILL NO REFUND CHECK! On January 30th they told me the quickest way to get my refund was to give them a credit card (they had no explanation as to why I had not received the refund check.) I did this and they said I should see the credit on my card in 4 business days. Today is February 5th and my credit card company said they have no credit from High Tech Pet and there is not even a pending transaction. Once they submit the credit it only take one day according to my credit card company to post. The total amount of my refund that was discussed with them is $175.03. (This is for the system minus the wire and includes the batteries that were returned)Desired Settlement: All I want is what I am entitled to per High Tech Products 90 day guarantee. I sent back the system and the batteries and were promised a refund of $175.03. I feel as if I have given them more than ample time to make this happen.

Business

Response:

We have been in contact with this customer and informed her that her Refund has been issued as of January 30 2014 in the amoun of 175.03. We also provided the customer with the transaction ID so she can contact her credit card company and confirm the refund has been processed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9915378, and find that this resolution is satisfactory to me.

Regards,