Highway Toll Administration

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedWhile I don't agree with there business practices and still believe it to be a scam I will accept the response and move on I have warned people about this experience and told the story many timesI am still disgusted they are a [redacted] company and give [redacted] a bad name Sincerely, [redacted]

Thank you for taking the time to contact E-Toll, it is always a pleasure to serve you.After careful review of your e-toll account history we have verified with [redacted] that a credit in the amount of $will be issued Once the bank dispute on your account has been lifted, you should see the credit back on your card within the next 5-business days.We are sorry that you have been inconvenienced, and we sincerely appreciate your patience and understandingThank you for choosing [redacted] for your rental needs.Sincerely, [redacted]

The initial response stated that the additional fee would also be refunded I am not sure what else is being asked of us Thank You

Thank you for taking the time to contact Highway Toll Administration, it is always a pleasure to serve you.After careful review of your toll account history as a courtesy we have issued a credit in the amount of $to your account for the convenience fee.You should be seeing that back on your card within the next 5-business days.Please be advised per your rental contract you authorize that you have read and agreed to the terms and conditions which refer to the use of the toll service, "Parking tickets issued and use of Toll Roads during the rental period is the financial responsibility of the renterAny/All charges for Parking Tickets or Use of a Toll Road that go unpaid are issued to the registered owner of the vehicleIn turn, the renters’ credit card is charged for All/Any charges associated with Unpaid Parking Tickets and/or Toll Usage plus a service charge for each unpaid itemIn order to avoid such charges the renter will need to: Pay parking tickets directly to the issuing municipality upon receiving the ticketOnly access Toll Roads that allow for payment when enteringAvoid entering Toll Roads that require some type of PASSThese Toll Roads do not allow for payment at time of use."We are sorry that you have been inconvenienced, and we sincerely appreciate your patience and understandingThank you for choosing Fox Rent A Car for your rental needs.Sincerely, [redacted]

Good Afternoon, Thank you for taking the time to contact ***, it is always a pleasure to serve you After careful review of your e-toll account history as a courtesy we previously issued a credit in the amount of $to your account for the unused days of service You should be seeing that back on your card within the next 5-business days I reviewed your account and saw that this is the first time that you have rented with us and incurred tolls, I will extend the courtesy and refund the additional fee Please be advised per your rental contract (Under Collections) you authorize that you have read and agreed to the terms and conditions which refer to the use of the e-toll service, you are responsible for the tolls plus the convenience fee of $per rental day, up to $for the entire rental month I am sorry that you have been inconvenienced, and I sincerely appreciate your patience and understanding Thank you for choosing [redacted] for your rental needs Sincerely,

Thank you for taking the time to contact Enterprise Rental car Tolls, it is always a pleasure to serve you.Unfortunately we do not show any charges in your name for the amount in question; my records indicate we charged you $for tolls.The toll in question occurred on 10/*/at 3:05:p.m on the Pennsylvania Turnpike at exit plaza **.If you have been charged for a citation you must contact Enterprise Citations at ###-###-#### for further assistance.We are unable to view any information regarding citationsWe are sorry for any inconvenience this may have caused, and we sincerely appreciate your patience and understandingSincerely, [redacted]

Thank you for taking the time to contact me, it is always a pleasure to serve you
After careful review of your e-toll account history as a courtesy I have issued a credit in the amount of $to your account for
the unused days of service
You should be seeing that back on your
card within the next 5-business days
Please be advised per your rental contract you authorize that you have read and agreed to the terms and conditions which refer to the use of the e-toll service, you are responsible for the tolls plus the convenience fee of $per rental day, up to $for the entire rental month
We are sorry that you have been inconvenienced, and we sincerely appreciate your patience and understanding
Thank you for choosing Budget for your rental needs

Thank you for taking the time to contact E-tolls it is always a pleasure to serve you.After careful review of your e-toll account history as a courtesy I have voided the receipt in the amount of $Please be advised per your rental contract you authorize that you have read and agreed
to the terms and conditions which refer to the use of the e-toll service, you are responsible for the tolls plus the convenience fee of $per rental day, up to $14.75 per rental month.We are sorry that you have been inconvenienced, and we sincerely appreciate your patience and understandingThank you for choosing Fox Car Rental for your rental needs.Sincerely,** ***
*** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did not see that in the rental agreement and was not advised by the *** rental agentPlease refund the final $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for taking the time to contact E-Toll, it is always a pleasure to serve you.After careful review of your e-toll account history we have verified with [redacted] that a credit in the amount of $90.40 will be issued.  Once the bank dispute on your account has been...

lifted, you should see the credit back on your card within the next 5-7 business days.We are sorry that you have been inconvenienced, and we sincerely appreciate your patience and understanding. Thank you for choosing [redacted] for your rental needs.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. While I don't agree with there business practices and still believe it to be a scam I will accept the response and move on.  I have warned people about this experience and told the story many times. I am still disgusted they are a [redacted] company and give [redacted] a bad name.
Sincerely,
[redacted]

Thank you for taking the time to contact [redacted], it is always a pleasure to serve you.After careful review of your [redacted] account history I see that the tolls in question are for the following:Toll Date Time               ...

    Transportation Agent     EntryPlaza            Exit Plaza                    Vehicle Class     Toll Fee12/**/2013  [redacted]          [redacted]              [redacted]        [redacted]                   *                    $3.1912/**/2013 [redacted]         [redacted]                [redacted]       [redacted]                   *                    $3.19I have also included a link to your receipt below:[redacted]On 08/** you spoke with two of our agents and stated you paid the [redacted] directly and refused to send proof. At which time per your request you were providedwith information needed to obtain a copy of your signed contract.On 08/**/2014 you advised our agent that you paid for tolls in question in cash however, the [redacted] is a cashless Toll Road.On cashless toll roads there is no area to pay by cash, all toll booths have been removed. Instead, there is an overhead gantrywhich scans the vehicle as you pass underneath, and charges the account registered to the vehicle. The [redacted] has up to one year to submit request for payments for tolls on a cashless toll road, and all tolls are processed as soon as they are received from the toll roads.[redacted] as a courtesy I have credited back the daily convenience fee as a one time courtesy. You should be seeing that back on your card within the next 5-7 business days.I am sorry that you have been inconvenienced, and I sincerely appreciate your patience and understanding. Thank you for choosing [redacted] for your rental needs.Sincerely,[redacted]Highway Toll Administration

The initial response stated that the additional fee would also be refunded.
I am not sure what else is being asked of us.
Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
In regards to the contract, Budget employees both at the counter and the call center need to 1) be familiar with the additional programs and services they are offering their customers and 2) Provide honest and accurate responses to inquiries about these services. If I'd incurred the toll fee without asking budget if there had been any fees, then I'd be less inclined to protest. Budget conveniently neglects to inform customers that per EZ-pass policy, EZ-pass holders are permitted to use their own passes in rental vehicles, provided the vehicle is the same class as the vehicle assigned to he tagholder's account.   
Thank you very much for processing my refund request.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted], Thank you for taking the time to contact [redacted], it is always a pleasure to serve you.We show that the toll(s) in question were incurred on a cashless toll road. On cashless toll roads there is no area to pay by cash, all toll booths have been removed. Instead, there is an overhead...

gantry which scans the vehicle as you pass underneath, and charges the account registered to the vehicle. As a courtesy for this miscommunication we have issued a credit in the amount of $19.67 to your account. Unfortunately, since a dispute by your bank has been applied I am unable to complete the credit request.Once your bank removes the dispute I can complete the credit transaction.I have also shared your concerns with [redacted] and reviewed the appropriate manner in which he should correspond with customers.I am  sorry that you have been inconvenienced, and I sincerely appreciate your patience and understanding.Thank you for choosing [redacted] for your rental needs.Sincerely,[redacted]Highway Toll Administration, LLC

Thank you for taking the time to contact Enterprise Rental car Tolls, it is always a pleasure to serve you.Unfortunately we do not show any charges in your name for the amount in question; my records indicate we charged you $5.00 for tolls.The toll in question occurred on 10/*/2014 at 3:05:43 p.m....

on the Pennsylvania Turnpike at exit plaza **.If you have been charged for a citation you must contact Enterprise Citations at ###-###-#### for further assistance.We are unable to view any information regarding citations. We are sorry for any inconvenience this may have caused, and we sincerely appreciate your patience and understanding. Sincerely,
[redacted]
[redacted]

Thank you for taking the time to contact Highway Toll Administration, it is always a pleasure to serve you.After careful review of your toll account history as a courtesy we have issued a credit in the amount of $8.85 to your account for the convenience fee.You should be seeing that back on your...

card within the next 5-7 business days.Please be advised per your rental contract you authorize that you have read and agreed to the terms and conditions which refer to the use of the toll service, "Parking tickets issued and use of Toll Roads during the rental period is the financial responsibility of the renter. Any/All charges for Parking Tickets or Use of a Toll Road that go unpaid are issued to the registered owner of the vehicle. In turn, the renters’ credit card is charged for All/Any charges associated with Unpaid Parking Tickets and/or Toll Usage plus a service charge for each unpaid item. In order to avoid such charges the renter will need to: Pay parking tickets directly to the issuing municipality upon receiving the ticket. Only access Toll Roads that allow for payment when entering. Avoid entering Toll Roads that require some type of PASS. These Toll Roads do not allow for payment at time of use."We are sorry that you have been inconvenienced, and we sincerely appreciate your patience and understanding. Thank you for choosing Fox Rent A Car for your rental needs.Sincerely,
[redacted]
[redacted]

Good Afternoon, 
Thank you for taking the time to contact [redacted], it is always a pleasure to serve you.
After careful review of your e-toll account history as a courtesy we previously issued a credit in the amount of $11.85 to your account for the unused days of service.
You...

should be seeing that back on your card within the next 5-7 business days.
I reviewed your account and saw that this is the first time that you have rented with us and incurred tolls, I will extend the courtesy and refund the additional fee.
Please be advised per your rental contract (Under Collections) you authorize that you have read and agreed to the terms and conditions which refer to the use of the e-toll service, you are responsible for the tolls plus the convenience fee of $3.95 per rental day, up to $16.75 for the entire rental month.
I am sorry that you have been inconvenienced, and I sincerely appreciate your patience and understanding.
Thank you for choosing [redacted] for your
rental needs.
Sincerely,