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Highway Toll Administration

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Reviews Highway Toll Administration

Highway Toll Administration Reviews (54)

This company needs to be investigated for fraud. I'm not accusing them of fraud, I'm just saying that they need to be investigated for possible fraudulent activities. This company places charges on credit cards months after the customer rented a car from companies such as [redacted] and [redacted]. Why do they wait so long to charge "toll charges" on the credit cards? Possibly because most people will never suspect or even notice these charges on their credit cards months later. Why don't they immediately charge the credit cards after the customer returns the rental vehicle? Possibly because they know that the customer has a better chance of noticing the charge on the card. Are some charges legitimate? Yes, according to the rental agreements, this company has the right to make some charges on the credit cards of rental vehicle customers. Are some charges not legitimate? Yes, some charges are not legitimate. This is possibly why they wait 2 or 3 months before charging the card. It is a technique that is used by many scammers out there, and that is why this company should be investigated.

+1

Review: I filed a Citation Appeal with the company back on may [redacted] and never heard back. They collect tickets and pay them off and force the customer to pay instead of giving the customer a chance to look at the ticket and figure out the situation. The appeal process seems to be a dead end where they simply ignore the customerDesired Settlement: I was appealing my ticket and wanted a refund.

Business

Response:

Unfortunately

we are not the department that can further assist you.

Review: I had traveled to Dallas at the end of July and knew about the toll program as it was not my first trip. The invoice I received in Sept listed the correct dates for my rental. I had attempted to go online several times to pay the invoice for $12.23 but the system could not locate me based on my agreement number. I had also attempted to call but their system stated they were having higher than usual call volumes every time I called. I finally just pressed zero (today) enough to get to a person.

The first person stated they saw my invoice for $12.23 and offered to transfer me to billing. The billing person then told me there were two invoices, the one for $12.23 and another for $4.45, of which I informed her that I hadn't received an invoice for that amount. She offered to email it to me, which she did. It looks nothing like my other invoice and is for a $0.50 toll, of which I was billed yet another convenience fee of $3.95 for a total of $4.45. The fee accounts for over 700% of the actual toll charged, of which counting the original invoice, I was charged the convenience fee THREE times for a 3 day rental. As a renter, I am given no other way to avoid these excessive fees and the fact that my invoice did not contain the extra billing items that only seems to show up when I called in, seems nefarious and shady.

In my attempt to resolve this with the business, I was basically told that sometimes it takes months to resolve issues and I should just pay the amount without question.Desired Settlement: I am fully willing to pay the tolls and ONE convenience fee. Before this, I was willing to pay the original invoice of $12.23, but I'm not willing to pay $11.85 in fees for $4.83 in tolls. Especially when I have no other way to pay the tolls, it is holding renters hostage with only one option, which can't be considered a choice if there is only one option.

Business

Response:

To Whom It May Concern, We have spoken with this customer earlier today and tried to explain how the Toll Pass services work. As a one time courtesy, we have offered the customer full credit on fees and are only billing her for the tolls. She has not yet remitted payment and has advised that she will call us back once she is ready. The TollPass program offers a convenience to rental customers when driving on toll roads. There is a convenience fee of $3.95 per toll usage day at a maximum of $19.75 per rental contract. Thank you, HTA Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable at this time, though my original complaint that this situation is indicative of unfair and deceptive business practice has not been addressed. Just as the business stated that they issued a one time courtesy credit indicates that they feel consumers should just accept the 700% convenience fee, which is not how convenience fees were intended in the first place by Card Brand regulation. I did not pay the amount at the time of the call as the business had yet to send the invoice. I would not pay on an amount that I didn't have in writing from the business first, so their reply is misleading and attempts to diminish my original compliant. I'm still disappointed and will continue to fight for consumers like myself that are forced to opt into a program where inflated fees are forced upon the consumer without another option being offered. As I stated to the business on the phone, just because their company language says they do this and have always done this since the program's inception, does not make it fair and acceptable to the public which is forced into paying for it.

Sincerely,

Review: Charged for a "expired meter fee" charged by City of Cambridge,MA

The problem is I never parked at a meter- I returned the car at approximately 7 am to the Enterprise rental car parking lot and at 8:10 am the City ticketed the car. Perhaps an employee jockeyed the car to the city street afterwards and tried to sneak the ticket charge in my bill, which is commiting fraud. When I called Highway Toll Admistration the operator agreed the charges looked suspicious but kept me on the line ( on hold several times) until I hung up after being on the line over 30 minutes.Desired Settlement: All charges removed from my account for this rental. Letter stating the error made and confirming all associated charges will be removed from the account and my credit card.

Business

Response:

Thank you for taking the time to contact Highway Toll Administration, it is always a pleasure to serve you.Please allow me to apologize for the extended hold time you experienced when speaking with one of our representative; in order to assist you she needed tospeak with the Enterprise Citations team; here at Highway Toll Administration we only handle the tolls incurred by the customer while in a rental vehicle. I followed up with the EHI Citations team and they have advised me that a credit was submitted based on the information they received from our agent. Ifyou would like to follow up with them in regards to this, you may contact them directly at ###-###-#### and provide your rental contract number, they willbe very happy to assist you. We are sorry for any inconvenience this may have caused, and we sincerely appreciate your patience and understanding. Thank you for choosing Enterprise for your rental needs.Thanks,

Review: I recently traveled to Orlando, Florida and rented a car through Budget at the Orlando Airport.

On 10/**/2015, I saw a pending charge from Budget Rental car for $20.25 “Fuel/Services”. I called Budget customer service at 07:42 hours (Pacific) and spoke to an agent. The agent stated that he did not see any charges against my account and the charge would more than likely “drop off”. On November [redacted] 2015, I reviewed my credit card and saw a finalized transaction from Budget Rental car for $20.25.

On November [redacted] 2015, at 08:32 (Pacific) I called Budget Customer Service and inquired about the charge. The customer service agent told me the charge was related to tolls and told me the charge would not be reversed. I asked the agent to remove my credit card information from their database as I did not authorize the additional charge and deemed the charge as fraudulent. The agent was less than helpful and I asked for compliant escalation. The agent completed the process and thanked me, never providing me the Case ID# which I later needed to log a compliant online. The agent told me that Budget did not in fact charge my credit card, but a third party vendor had done so. At no time have I authorized a third party vendor (etoll) permission to charge my credit card.

I reviewed the “Etoll” itemized receipt and determined the following unauthorized charge was made;

Bill Number [redacted]

Total Toll Amount: $3.50

Etoll Convenience Fee: $16.75 (3.95 per rental day, max $16.75 per month)

Total Charges: $20.25

After this experience, I reviewed the budget.com/etoll link that Budget suggests customers review for further information about tolls. A review of this data during the actual transaction would have required me to stop the transaction, utilize the internet (of which is not provided to the customer) to leanr of hidden fees. To add insult to injury, etoll states the following;

If you use e-Toll, you will be charged a $3.95 convenience fee for each day of the rental, including any days on which e-Toll is not used, up to a maximum of $16.75 per rental month, plus incurred tolls at the cash rate. There is no charge for Budget e-Toll unless you use it. Important Message for Cashless Toll Roads and e-Toll service: If you do not pay cash for tolls, you automatically opt into our e-Toll service, pursuant to which you agree to pay us our or our toll program administrator, with whom we will share your credit card/debit information, for all tolls incurred during your rental and all related fees, charges and penalties. Under the e-Toll program, once you pass through an electronic toll, you will pay a convenience fee of $3.95 for each day of the entire rental period, including any days on which e-Toll is not used, up to a maximum of $16.95 per rental month, plus incurred tolls at the maximum prevailing rates posted by the toll authority. You can avoid the convenience fee and any other charges by paying the toll in cash, using your electronic toll device, or avoiding any cashless toll road or passage. Please be aware of roads that maybe “cashless tolls” and drivers on these roads are not able to pay cash once they have entered these roads. You automatically opt into our e-Toll service program and will be charged $3.95 for each day of the entire rental period, including any days on which e-Toll is not used, up to a maximum of $16.95 per rental month, plus incurred tolls at the maximum prevailing rates posted by the toll authority. The charges may take 4-8 weeks after the rental to be billed to your credit card/debit card on file.

I paid cash for my tolls in an effort to avoid using the etoll option. With one location refusing to accept my payment, I was in essence forced to “opt in” to this program I did not agree to.Desired Settlement: We never authorized e-toll to bill our credit card. We would like to be reimbursed for $20.25 for the fraudulent charge.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They refunded me after my credit card company contacted them regarding the unauthorized charge.

Sincerely,

Review: I rented a car from Budget. The car had a device for paying tolls with an on/off switch. The device was in the off position the entire trip and we paid all tolls in cash.

This device was activated in one of the toll plazas, even thought the device was in the off position the entire trip. We were charged $18.12. I contacted the business to complain and they would not refund the usage fees for the device. I am requesting the full amount of $18.12 credited to my credit card.Desired Settlement: I am requesting the full amount of $18.12 credited to my credit card and an apology for my inconvenience.

Business

Response:

Good Afternoon,

After careful review of [redacted] account history as a courtesy we have issued an additional credit in the amount of $0.95 to his account.

When [redacted] originally spoke with us on 04/**/2014 a credit in the amount of $15.80 was submitted for the unused days.

We are unable to refund the actual toll amount since the toll was paid via our transponder which was located in the car.

[redacted] should be seeing that credit back on his card within the next 5-7 business days.

We are sorry that for any inconvenience, and we sincerely appreciate your patience and understanding.

Sincerely,

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would pass along to the business that whomever I spoke with about this matter was extremely rude and unhelpful and basically called me a liar on the phone. If this accidental activation occurs frequently, it should be investigated by state officials. Unless you are on top of your expenses and willing to battle with the service provider for an hour, you would be gouged $20 for what amounts to a $2 toll.

Thank you for bringing resolution to this matter.

Sincerely,

Review: I recently rented a car and was not provided the information that there was a convenience fee to use the E-Tool transponder in the rental car. I called and asked for a full refund for the convenience fee of $15.80 and I was only told I could be refunded $11.85.Desired Settlement: I want to be refunded the full amount of the convenience charge of $15.80 on my credit card.

Business

Response:

Good Afternoon,

Thank you for taking the time to contact [redacted], it is always a pleasure to serve you.

After careful review of your e-toll account history as a courtesy we previously issued a credit in the amount of $11.85 to your account for the unused days of service.

You should be seeing that back on your card within the next 5-7 business days.

I reviewed your account and saw that this is the first time that you have rented with us and incurred tolls, I will extend the courtesy and refund the additional fee.

Please be advised per your rental contract (Under Collections) you authorize that you have read and agreed to the terms and conditions which refer to the use of the e-toll service, you are responsible for the tolls plus the convenience fee of $3.95 per rental day, up to $16.75 for the entire rental month.

I am sorry that you have been inconvenienced, and I sincerely appreciate your patience and understanding.

Thank you for choosing [redacted] for your

rental needs.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did not see that in the rental agreement and was not advised by the [redacted] rental agent. Please refund the final $3.95.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The initial response stated that the additional fee would also be refunded.

I am not sure what else is being asked of us.

Thank You

Review: E-toll has charges erroneous service toll fees regardless of whether you are passing a toll gate or not. They provide no information or fee explanation, on any of the car rental agreements, to advise customers of their fees or service. E-toll claims that this toll service is voluntary, however nothing in the participating car rental company's service rental agreement states that. The electronic tool tag in the rental cars provided by E-tool are often hidden and always turned on without any instruction on how to shut off...if even an option. I have been charged daily service fees of $2.95 per day, when my car has sat in my garage, just because the toll service was activated once, during a particular week, when passing a toll gate once.Desired Settlement: Refund of all my $2.95 charges incurred during all the times that I did not cross a toll gate in a given day. Contacting the District Attorney within E-tolls jurisdiction and investigating their business practices.

Business

Response:

Good Afternoon,

Thank you for taking the time to contact us. it is always a pleasure to serve you.

After careful review of [redacted] e-toll account history as a courtesy we have issued a one-time courtesy credit in the amount of $14.75 to your account.

[redacted] should be seeing the credit back on his card within the next 5-7 business days.

Please be advised that per the rental contract (excerpt included below) customers give authorization in regards to the e-toll terms and conditions.

We are sorry for any onconvenience this amy have caused, and we sincerely appreciate your patience and understanding.

Thank you for choosing Avis e-toll for your rental needs.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I know this case was closed because Revdex.com states that they had not received a reply from me; and that is because I thought that E-toll resolved the matter...They credited me the extra fees that were charged from the original compliant. However, the original complaint, was that E-toll states in their contract, that the renter has an option and a choice as to whether or not they want to activate E-toll on the vehicles they rent. The truth of the matter is that they do not. I just rented another vehicle last week from Avis, and prior to driving off with the car, I had the rental facility comb through the vehicle for an etoll sensor, to deactivate it, and they said that they found nothing in the vehicle in the form of a sensor, or toll box; yet I was charged 2 toll convenience fees that day (see attached). Etoll is being very misleading and not abiding to their written contract...that there etoll service is only by choice.

Consumer wants the credit on the 2 convenience fees, and for them to include a check box on their Avis contracts accepting or declining etoll service. Thank you.

Sincerely,

Business

Response:

After receiving the attachment I was able to locate the account that [redacted] was referring to. I did notice that he has several accounts that in which he utilized the TollPass service, however the spelling of the first name is different. The original complaint referred to “[redacted]r” which is the spelling under the Revdex.com complaint as well. The second concern is under the name “[redacted]” which is why I couldn’t find it without the attachment.

Please be advised that [redacted] has used the service several times and we have given him more than one courtesy credit and cannot extend these credit any further. As previously explained, our service is thoroughly explained on the rental jacket of the contract and the customer has the option to opt out of the service by using cash lanes where available.

As always if you need any additional information please feel free to contact me directly.

Regards,

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As I stated before, the issue is not further toll refunds that I am looking for but a fix to their etoll tags that allows to turn them off.The original complaint was that E-toll states in

their contract, that the renter has an option and a choice as to whether or not

they want to activate E-toll on the vehicles they rent. The truth of the matter

is that they do not. The fact that they state that to avoid etoll, you can use a cash lane is an erroneous statement that has nothing to do with the fact that you do not have a choice currently to activate or deactivate the toll tag. I am giving etoll a chance to make things write by the consumer.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The company provided a listing of fraudulent toll charges which they charged to my card. I told them these were not my charges and that they should check with the toll company to confirm the vehicle I rented was not involved. They then had the audacity to tell me to sent time stamped receipts showing I was in a different location. I provided documents showing I was in a different state during 4 of the charges to which they replied you were only an hour and a half away and this did not prove anything. I confirmed that all cars are photographed not just violators for instances just like this one. This company also pockets a fee for the number of fraudulent charges they can amass.Desired Settlement: I would like this referred to the local law enforcement to investigate what is clearly a front for credit card fraud.

Business

Response:

Good Afternoon,

Thank you for taking the time to contact me, it is always my pleasure to assist you.

After careful review of your e-toll account history in addition to verifying the make and model of the vehicle we have also confirmed that the transponder in the vehicle was working properly.

All the tolls were picked up via the E-Zpass in the car while traveling through various toll plazas.

The various state toll roads only take a picture of a license plate when the fee was not collected via the transponder or a cash payment.

Unfortunately, the receipt that you submitted previously has no time stamp so we were unable to match them to the time of the tolls.

Highway Toll Administration in no way is acting in a fraudulent manner; per your rental contract you authorize that you have read and agreed to the terms and conditions which refer to the use of the e-toll service.

Section 22 (b) of Fines, Expense Cost and Administrative Fees, Collections advises that you are responsible for the tolls plus the convenience fee of $3.95 per rental day, up to $16.75 per rental month.

I apologize for any inconvenience this may have caused you, as a one time courtesy I am willing to issue a credit in the amount of $20.85, this amount includes the full administrative fees and the difference in the reduced toll amounts.

However, due to the dispute placed on the account by your bank I cannot submit the request for the refund.

In order to proceed with the credit your bank must submit a letter of dropped dispute.

Please accept my sincere apology that you have been inconvenienced, and I appreciate your patience and understanding while we attempted to resolve your concerns.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As I made clear on numerous occasions. I don't doubt that someone helped themselves to the tranasponder that should have been in that vehicle. Likley an employee. I confirmed I was nowhere near any of those locations and do not feel I need to prove this to you. Please provide any type of evidence you may have that the vehicle rented by me was in fact the one going through these tolls. If you cannot do this, I recommend you implement better secutrity measures to prevent this from happening in the future. I am sure most people don't bother fighting a $67.00 ficticious fee as I have spent much more than that of my time. I do not however pay for someone elses, in this case a criminal's fees as to do so would encourage you to continue to enable this type of fraud. My suspicion is that you are involved with this scam but I don't have the time or interest in proving it. As stated previously, whether or not the transponder assigned to my rental went through those tolls, it was not in the vehicle I rented when doing so. Again the fact that you don't have pictures where cameras are everywhere furthers my suspicion of your invlovement. There will be no release of payment and I will make sure this is treated as a criminal investigation as it needs to be.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Afternoon,

On October [redacted], 2014 we received the dispute removal letter from Amex and are not able to issue a credit.

As previously stated a full credit in the amount of $67.25 has been issued reference # [redacted].

You can expect to see the amount back on your credit card within 7 - 10 business days.

If you require any additional assistance please feel free to contact me.

Thank You,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Today I received a letter from "Customer Service Department" via Alamo rental car company stating they were recently notified by [Highway Toll Administration, LLC] that my rental vehicle "incurred a citation or toll during my rental period" on 03/**/2015 at 07:01AM in Waialua, HI. As a courtesy, the letter continues, the company paid the invoice on my behalf. Now the company would like to collect money in the amount of the citation ($15) with an additional $13 service fee assessed by this third-party, not Alamo directly.

During my rental period with Alamo, however:

1) I was never issued a citation (of any kind) by an officer

2) I was never notified of a traffic/parking violation or toll charge by Alamo rental car where the penalty was $15

3) I was not aware there were any toll roads on the island of O'ahu

Upon completion of my rental:

1) I was informed of my final dues by an Alamo agent

2) I was never notified of any outstanding charges by an Alamo agent

3) I was a satisfied Alamo customer

Before receiving this letter from HTALLC:

1) I never received any photos, receipts, or any other evidence of an outstanding balance or unpaid toll from any agency in Hawai'i, Alamo, or from HTALLC

In an attempt to resolve this directly with HTALLC, I discovered from their website that "TollPass" Service coverage does not include Hawai'i -- maybe because there are no toll roads/bridges in Hawai'i. Charges placed by HTALLC on my credit card will be disputed immediately.Desired Settlement: I believe HTALLC should practice their business ethically.

I am requesting that HTALLC remove charges and any related finance charges from my account, send me an updated and accurate statement, and close the invoice (if applicable).

Business

Response:

Thank you for taking the time to contact Alamo Rental car tolls; is always a pleasure to serve you.I verified in our systems that we have no outstanding charges in your name at this time.Based on the information provided this may be a citation unrelated to tolls billed byHighway Toll Administration, Highway Toll Administration does not billcustomers for Hawaii tolls. For further assistance you may contact the citations group at ###-###-####. If you require any additional information please feel free to contact us, we arealways here to help. We are sorry for any inconvenience this may have caused,and we sincerely appreciate your patience and understanding. Thank you for choosing Alamo for your rental needs.Thank You,[redacted]Highway Toll Administration, LLC.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Monday, May **, 2015 7:08 PMI am contacting you in response to my recent complaint ([redacted]) against the Highway Toll Administration, LLC. The matter is not resolved -- because of work and the time zone difference, I have been unable to successfully connect to their customer service representative. I left a message today with HTALLC Customer Service rep[redacted], at ###-###-####. I respectfully submit that I do not see this matter closed until I receive satisfactory confirmation from HTALLC. Thank you for your support.Sincerely,[redacted]

Business

Response:

Good afternoon,It was a pleasure speaking with you this afternoon.I do apologize that I was unable to resolve your issue since this issue is not toll related.I am certain that once you contact Alamo's customer service team they will be able to assist you further.Should you require any further assistance from me, please do not hesitate to give me a call.Best Regards,[redacted]

Review: Hello, I'm contacting you concerning a charge that I keep receiving from E-Toll through [redacted] Car Rental of a toll plus convenience fee for at an [redacted] in **. I was told that there is no way that I can pre pay the $ 3.00 toll before going through there unless I have E-ZPass and there is no guarantee that I still won't get billed because of [redacted] being the primary account holder or some [redacted] of that sort. First of all, I don't want to purchase an E-ZPass when I only take a trip in that direction once or twice a year, Secondly, why should I purchase this and there is no guarantee that [redacted] won't still bill me the toll plus convenience fee. How in the world do you get from $3.00 all the way to $19.75???? This is very unfair and unethical!!!! You are forced to not have the option to pay a toll yourself so that you can be slapped with a convenience fee which is how E-Toll makes their money.Desired Settlement: I would appreciate a partial refund but even more than that, I would like some kind of resolution or plan be worked out so that the customer can have the option of somehow paying this toll and not be forced by E-Toll to pay their way so that they can rob the customer of an excessive convenience fee. I go through the [redacted] which is $13 each way and I'm given the option of paying that and I pay myself. Why can't we be given the same option with [redacted]??? Both are in the state of [redacted].

Business

Response:

Thank you for taking the time to contact E-toll, it is always a pleasure to serve you.After careful review of your e-toll account history we show that the toll(s) were incurred on a cashless toll road. On cashlesstoll roads there is no area to pay by cash, all toll booths have been removed. Instead, there is an overhead gantrywhich scans the vehicle as you pass underneath, and charges the account registered to the vehicle. Further review of your toll activity show that during your rental with [redacted] in [redacted] 07/**/2014 our representative provide a full credit of the convenience fee as a one time courtesy. At this time you were advised how the E-Toll service works. Including your July 2014 rental you have rented on three occasions and we have billed you four times.7/**/2014 - 19.00 (Credit of $13.40)1/**/2015 - $17.80 (1 of 2) 3/*/2015 - $1.40 (2 of 2) 3/**/2015 - 19.75Please be advised per your rental contract you authorize that you have read and agreed to the terms and conditions which refer to the use of the e-toll service, you are responsible for the tolls plus the convenience fee of $3.95 per rental day, up to $16.75 for the entire rental month.We are sorry that you have been inconvenienced, and we sincerely appreciate your patience and understanding. Thank you for choosing [redacted] for your rental needs.Sincerely,[redacted] Highway Toll Administration

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I understand that there is a convenience fee for tolls & it is in the contract. They never offered a solution for the future with handling the tolls or being able to pay the tolls without the convenience fee. They don't want to because that's extra money in their pockets.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I received an erroneous toll bill. I rented a car from Avis at BWI, as I do frequently. I am very well versed in the local toll roads and in the past I ALWAYS pay them with cash. This particular trip I used NO toll roads. This was verified by my passenger, back to Highway Toll Administration, LLC. I was informed that the erroneous charge would not be removed unless I could present a receipt indicating I was somewhere else at the time of the erroneous toll charge. This is ridiculous. I do not keep receipts to prove I am somewhere else, just in case I get an invalid bill some 19 days later. Again, I travel this area often. I always pay cash at tolls. This particular trip I used NO toll roads/exits, period. This was verified by a passenger, riding in the same car. I tried to resolve this erroneous charge with Highway Toll Administration, LLC directly to no avail. It is not a better business practice to expect consumers to provide proof of innocence. The charge has been disputed with my credit card company, but I think Highway Toll Administration, LLC should be held to a high standard if they are going claim to be a Better Business, while charging unwitting customers (noting that I was working with AVIS and a had already settled that bill 19 days prior), invalid tolls.Desired Settlement: Wanted to make Revdex.com aware of this breach in trust, and would like for Revdex.com to remove Highway Toll Administration, LLC as a partner unless they rectify the situation.

Business

Response:

Thank

you for taking the time to contact Avis eTolls. It is always our pleasure to

serve you.

Review: Rented a Car from [redacted] in [redacted] on February [redacted], 2015. Recived a charge on my Credit card for a toll usage Fee and the toll charge in July. This was not disclosed or explained. Then again in September [redacted], 2015, I received a 2nd charge for tolls on my return trip to the Denver airport on February [redacted]. This was all in the same rental for just 3 days.

1. I never agreed to these charges and they were not explained.

2. 7 months is far to log to expect payment for services.

3. I object to a 3rd party getting my credit card and charging without billing, This is Theft.

4. Seems it doesn't mater if you pay the tolls yourself as the unit is in the car, This should be part of the rental car cost as it is clearly a hidden fee.Desired Settlement: Refund. Regulate This company as they are taking in a theft style $$ from unaware consumers.

Business

Response:

Hello,We have spoken with the customer and issued him a full credit which he will see on his card in 3-5 business days.Highway Toll Administration

Review: I was charged incorrectly by e-toll for tolls that I did not incur during a car rental. I wasn't aware of these charges, and my card was placed into collections shortly after (since I got rid of the card and didn't receive any statements in the mail). I called E-Toll to have the charges looked into. E-Toll agreed to provide a refund on August [redacted], since the charges were in error, and told me that the refund was approved by their billing department on August [redacted]. It has been a number of days since then, and a refund still hasn't been placed on my credit card account.Desired Settlement: I'm looking for the full refund of $46.65 to be made to my credit card account so it can be closed.

Business

Response:

Hi, [redacted],Per our conversation, Avis had issued you a credit in full on 9/*/15. You will see that credit on your bank statement in 3-5 business days.Highway Toll Administration

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I rented a car through [redacted]. At the time of the rental, the agent stated that I needed to add a toll pass so that I would not incur toll charges on the rental car. I paid for the toll pass and it was shown on my contract. I was recently contacted by the Highway Toll Administration stating I needed to pay for an overdue toll on the car and a $2.98 administration fee had been added to the toll.

I called their office and explained the situation to an agent. She was very aggressive and did not appear to want to help me resolve the issue. She told me I would need to contact the rental company. Since they work directly with the Rental Company, it seems that they should be able to get the needed information. After more discussion she told me I could file a dispute with them if I had a copy of my contract.

I found the contract, but no way to upload it to their website.

This seems to be a service that unethically tries to collect a lot of money from unsuspecting consumers who may no longer have a copy of their rental agreement.Desired Settlement: Billing adjustment. I have a copy of the contract showing that I paid for the Toll Pass. However, I believe that this company should be required to directly work with the Rental agency on this since it appears that they have some type of agreement between the companies in place.

Business

Response:

Thank you for taking the time to contact E-tolls, it is always a pleasure to serve you.After careful review of your e-toll account history it's seems that the tolls in question were not picked up by a transponder in the vehicle.The tolls were captured using a picture of the license plate, indicating the vehicle did not have a transponder assigned to it at the time of your rental.I have contacted the rental location and confirmed that you were billed for the daily fee along with your rental charges.I have credited your account for $2.95 so you should only remit a payment to us in the amount of $2.08 for the two tolls incurred during your rental. For your convenience, you may remit payment through our website, [redacted], or by phone ###-###-####.I am sorry that you have been inconvenienced, and I sincerely appreciate your patience and understanding. Thank you for choosing [redacted] for your rental needs.Sincerely,[redacted] Highway Toll Administration

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business acknowledged that I paid for the daily toll pass which covered tolls during my stay. The business then stated that the tolls were based on pictures of the license plate; and that the transponder didn't record. This appears to be an attempt to charge people multiple times for tolls that were already paid and they offer no proof that the transponder didn't work. Since I paid for atoll pass I shouldn't owe any charges. If the transponder in the rental car was not working, then they need to work with the rental car company to resolve this issue.These charges are not valid and are not my responsibility.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Afternoon,Please be advised that the $2.95 convenience fee to use the transponder does not include tolls.The convenience fee covers administrative cost only.I acknowledged that you did pay for a Toll Pass at the time of the rental, this is why I waived the convenience fee that you were billed on the invoice.Toll fees can range from $14 to as low as $0.25 so there would be no way for us to predict where and how many tolls you could incur.Tolls are billed after you return the vehicle and the local tolling agency notifies us of any tolls.I understand that this was not fully explained to you at the time you were offered the service, as a courtesy we have waived the full invoice.Should you require any additional information please let me know.Best Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Highway Toll Authority, acting on behalf of Enterprise Rental Car, is sending me a bill for an apparent toll violation that happened while driving a rental enterprise vehicle. They are are unable to name the citation issuing agency aside from calling it "Regional toll authority" and cannot produce a copy of the original citation.

No citation number provided! No agency named or document produced showing actual citation. Notice letter from HTA failed to arrive in timely manner.Desired Settlement: Refund of 18.00 dollars to credit card on file for rental

Business

Response:

Thank you for taking the time to contact Enterprise Rental car Tolls, it is always a pleasure to serve you.Unfortunately we do not show any charges in your name for the amount in question; my records indicate we charged you $5.00 for tolls.The toll in question occurred on 10/*/2014 at 3:05:43 p.m. on the Pennsylvania Turnpike at exit plaza **.If you have been charged for a citation you must contact Enterprise Citations at ###-###-#### for further assistance.We are unable to view any information regarding citations. We are sorry for any inconvenience this may have caused, and we sincerely appreciate your patience and understanding. Sincerely,

Review: In March 2015 I returned a rental car to the Tampa airport via SR589 toll road. I only went through one toll booth and paid the toll in cash. I was not aware of any other tolls, or I would have also paid them in cash. Apparently there is something called ?e-toll or video toll, that I was not aware of. So if you drive through these you are charged for an "unpaid toll" plus a convenience charge of $3.95. I feel this is unfair and did not authorize my credit card to be charged. I was not given an option to pay the toll in cash (which I would have done), but instead received a charge on my credit card 2 weeks later with a "convenience charge". Who is this convenient for?Desired Settlement: This business has a responsibility to inform people of this practice. People should have a choice as if they want to pay in this manner or not. And use this "convenience".

Business

Response:

Thank you for taking the time to contact E-Toll, it is always a pleasure to serve you.I was unable to locate any information in our system related to the customer information provided.I am sorry for any inconvenience this may have caused. If you are able to provide the name of the renter and/or a rental agreement or contract number I may be able to locate the information.Please be advised that SR589 is a cashless toll road, what this means is on cashless toll roads there is no area to pay by cash, all toll booths have been removed. Instead, there is an overhead gantry which scans the vehicle as you pass underneath, and charges the accountregistered to the vehicle. Information regarding E-toll services can be found on your rental jacket under collections. Sincerely,[redacted]

Review: I rented a car from Budget Rental Car from Wednesday, September [redacted] to Friday, September [redacted]. The clerk a the rental agency, [redacted], did not explain any of the fees associated with the EZ-pass toll system installed in the vehicle. On the morning Thursday, September [redacted] I called Budget rental car to ask if there was an (1) an activation step needed to use the electronic toll and (2) if there were any fees associated with the system. The customer service representative informed me that there was no activation and no fee. On Monday, September [redacted] I requested a copy of my rental bill and toll bill from Budget. On Tuesday, September [redacted] I was sent a copy of my charges, which included an "eToll Convenience Fee of $11.85 ($3.95 per rental day). Given I was (1) never informed of these fees and (2) not told about these fees during a call specifically asking about them, I feel that I am due a refund. I contacted Budget's "Etoll" company, who first hung up before I was connected, and then told me "it was the confusing nature of my question" and "my inaction to ask the first rental representative about the toll"

as justifications to deny my request for a refund. Having no other recourse, I'm filing this complaint with the Revdex.com, and disputing this charge with my credit card company.

Details of

Rental Agreement Number: [redacted]Desired Settlement: A refund of the amount charged in fees, $11.85.

Business

Response:

Thank you for taking the time to contact me, it is always a pleasure to serve you.

After careful review of your e-toll account history as a courtesy I have issued a credit in the amount of $11.85 to your account for

the unused days of service.

You should be seeing that back on your card within the next 5-7 business days.

Please be advised per your rental contract you authorize that you have read and agreed to the terms and conditions which refer to the use of the e-toll service, you are responsible for the tolls plus the convenience fee of $3.95 per rental day, up to $16.75 for the entire rental month.

We are sorry that you have been inconvenienced, and we sincerely appreciate your patience and understanding.

Thank you for choosing Budget for your rental needs.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

In regards to the contract, Budget employees both at the counter and the call center need to 1) be familiar with the additional programs and services they are offering their customers and 2) Provide honest and accurate responses to inquiries about these services. If I'd incurred the toll fee without asking budget if there had been any fees, then I'd be less inclined to protest. Budget conveniently neglects to inform customers that per EZ-pass policy, EZ-pass holders are permitted to use their own passes in rental vehicles, provided the vehicle is the same class as the vehicle assigned to he tagholder's account.

Thank you very much for processing my refund request.

Sincerely,

Review: On June **, 2015 I rented a Ford Escape from the [redacted] agency in Ellicott City, Maryland. I used the vehicle for some local travel and left for Gainesville, GA on July *, 2015 at 5:30 a.m. I drove for 13 hours - 70 West to 340 West to 81 South all the way down to Southern Virginia where I got on Interstate 77 and drove into North Carolina. In North Carolina I got on I85 and drove that into Georgia. I arrived at my final destination in Gainesville GA at approximately 6:30 or 7 p.m. that evening. I remained, with the rented vehicle, in Gainesville GA until Sunday, July *. I left Gainesville, GA at 6:30 a.m. on July * and drove home to Maryland. I returned the vehicle at 10 a.m. the next day, Monday, July *.

On Thursday, July ** I noticed a charge in the amount of $37.40 billed by [redacted] and immediately called the local agency where I rented the car. I was told that I had to contact an outside organization. I didn't understand so I contacted corporate headquarters for [redacted] where it was explained that I had to contact [redacted] and was given the number. I dialed the number and I was connected to Mitchell F[redacted] who proceeded to tell me that on July * or * the car I rented passed through numerous tolls beginning in New Jersey and ending in Maryland. This isn't possible since at the time the tolls were incurred (according to the statement I found on HTALLC website yesterday - July * beginning at 1 in the afternoon) I was in Gainesville GA with that car. I requested a refund and when Mitchell looked at something he admitted that he could see that the car had been driven south. He then said he needed to speak to his supervisor and we ended the call. I emailed him later that afternoon and asked if he was able to get resolution, he still hadn't spoken to his supervisor. I emailed him the next morning and he still hadn't spoken to his supervisor. I emailed him later that afternoon and he still hadn't spoken to his supervisor.

Upon checking my bank account on Monday I noticed that this [redacted] charged my account another $2.19 for another toll incurred on the same day, July *, in Maryland when I was firmly in Georgia. I again contacted Mitchell, received no response, made an inquiry via the HTA, LLC website to which I haven't received a response. Now I am filing a formal complaint because this company has been completely unresponsive and not only are not investigating what is obviously some mistake on their end, they are continuing to charge me for tolls I did not incur. At no time in that vehicle did I go through a toll booth, Easy Pass Lane, or overhead electronic toll for roads with no toll booths. I did not travel on any roads that were toll roads at any time.

I made purchases while in Georgia but the transactions didn't post for a few days following. I've contacted my bank and they can absolutely confirm every swipe of my debit card at every gas station on my way down to Gainesville GA, purchase made in GA during my stay. It would have to be done on a 3-way call. I shouldn't have to prove I was anywhere, however, so I requested HTA, LLC to prove that the car I rented for that week was photographed going through the tolls in NJ, DE, and MD on the dates they've charged me for, I've requested copies of the photos. They can't provide them because I 700 miles away in GA. Still, I've received no response. The Highway Administration always includes a photo of the car going through the toll without paying, yet somehow my request for this proof has gone unanswered.

The car I rented also has GPS and while I didn't activate the GPS there is no doubt in my mind that records of where that car was on any given day can be pulled. I guarantee that car drove 640 miles SOUTH of Maryland (obviously not via the New Jersey Turnpike) on July *, remained in the Gainesville GA vicinity until July *, returned to Maryland (again...obviously not via the New Jersey Turnpike) and was returned to the store on July *.Desired Settlement: I want a credit back to my account in the total amount of $39.59, the amount wrongfully charged for tolls I did not incur and a purge of their system to remove my payment information as there should be no additional charges made for this rental.

Business

Response:

Good Evening,Thank you for taking the time to contact Highway Toll Administration it is always a pleasure to serveyou.After careful review of the tolls in question, we have issued a full credit back toyour account.You should be seeing that back on your card within the next 5-7 business days.In addition to the credit, we have met and had a coaching session withthe agent that was working with you.We are sorry that you have been inconvenienced, and we sincerely appreciate your patience and understanding. Thank you forchoosing [redacted] Rent a Car for your rental needs.Sincerely,Florence J[redacted]Senior ManagerHighway Toll Administration, LLC Phone ###-###-#### Fax: ###-###-#### [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Though I would like to point out that the response written via the Revdex.com website and that sent to me in my personal email vary slightly. In the response on the Revdex.com website the company does not make the same statement that was made in the email sent directly to me and that is "We did an investigation on your tolls, and the chargesappear to be (B)false(B)" The word "false" is bold in the email. Somehow, the response for your website left off the part "...and the charges appear to be false." I want to make it clear that this dispute wasn't settled just to quiet me down, it was settled because they falsely charged my card for going through a toll I never went through.

Sincerely,

Review: I rented a car with [redacted] in Dublin, CA. I crossed the San Mateo Bridge twice and have my own toll tags, hence I did not need the toll tags from [redacted]. I was charged for $10 for the tolls, and $7.90 for the convenience fee of using their tags. I never opt-in to this agreement.

[redacted] will allow me to pay the tolls provided that I give them a violation number.Desired Settlement: Refund of $7.90 or provide me with a violation number so I can pay my toll violation directly to [redacted] instead of [redacted].

Business

Response:

Thank you for taking the time to contact [redacted] Rent A Car Tolls, it is always a pleasure to serve you.After careful review of your TollPass account history we show that the tolls were incurred on a cashless toll road.On cashless toll roads there is no area to pay by cash, all toll booths have been removed. Instead, there is an overhead gantrywhich scans the vehicle as you pass underneath, and charges the account registered to the vehicle; these tolls were not picked up via our transponder however by the license plate on the vehicle.We understand that you attempted to use your personal transponder, as a courtesy we have issued a credit in the amount of $7.90 to your account. This amount is equal to the full convenience fee that you were billed for, for the days in use. We apologize for any inconvenience, and we sincerely appreciate your patience and understanding. Thank you for choosing Enterprise for your rental needs.[redacted]

Consumer

Response:

Please note that the road/bridge is not a cashless toll road as the Highway Toll Authority states. There are cash booths available for cash payment.Additionally, the local tolling agency ([redacted]) states that no fees should be charged if [redacted] is able to provide a violation tolling number. This has been the case for many years where [redacted] will send the bill directly to the consumer. I am glad to see this issue resolved. However, I am very disappointed that there is no way to opt out of the service.

Sincerely,

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Description: TRANSPORTATION SERVICES

Address: 66 Powerhouse Rd Ste 301, Roslyn Hts, New York, United States, 11577

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