Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] After contacting the Revdex.com, my husband, [redacted] , and I spoke with [redacted] from Hills Food Service in Hudson, MA, and still were not satisfied [redacted] refused to accept return of the knives and freezerDue to company sales tactics we were mislead and were also charged for food insurance ($599) that is unnecessary, we didn't realize we were being charged for this [redacted] wanted us to exchange the knives for other products that his company offers and we do not needHe also would not give contact information for any of his higher ups in the company After closely reading our copy of the agreement, we know that we have the right to return the knife set as well as the freezer Their website also offers 100% quality satisfactionWe are not satisfied with the products we received We would like to return the knives, freezer, and food insuranceWe would like to return the food also but will keep it and pay for what we ordered, even though the quality and packaging is not the high quality we were told we would receiveThe ravioli and frozen vegetables have freezer burn, due to the lack in quality of packaging, also, one of the salmon packets is not vacuum sealedThe order form also stated that we were supposed to get some pork products which were not delivered We no longer want these products but just wanted to make note of itCurrently, my husband is out of work due to surgery on his foot and we would like to schedule a time to have the knife set and freezer picked up sooner than later Our original delivery date was rescheduled and we were not able to be here when the products were to be deliveredBecause of this, we were not able to refuse products upon deliveryOne of the main reasons we would have refused the freezer is due to the fact that it is much too large (double the size) we were under the impression we would be receiving.As mentioned in our initial complaint, we are not concerned with the damage done to our top step, at this point, and would just like to pay for the food and wash our hands of Hills and Carico Company.Because I have a work schedule which does not allow me to take time out of my work day (therapeutic high school teacher of social/ emotional students) my husband is a better person to contact as I am not availableHis contact information is: [redacted] Cell: [redacted] -- if no answer, please leave a detailed message with contact information.email: [redacted] We are open to mediation if necessarySincerely, [redacted] complaint # [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
We went out to the customers house She was supposed get back with us on an agreement We have been trying to reach the customer and have not heard back from her
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Hills has contacted us though they have not followed through with everythingThey still have not spoken to the finance company to get the monetary issues resolvedThanks***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that
by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
The business has still not followed through with the resolutionWe have yet to be contacted as discussed by the finance company with the revised contractWe are still very dissatisfied with the business actions this farThere has been a lot of promise and no follow throughMy wife and I would like to just be done with this business
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have
determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that
my complaint will be closed as resolved. If a phone call is made and there is not an answer, please leave a message so my husband, ***, or I can return the call
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does finally satisfy my issues and/or concerns in reference to complaint #*** I understand that by choosing to accept the business response
that my complaint will be closed as resolvedIt is so unfortunate that Hills has to be dragged to the Revdex.com in order to do the right thing.I thank the Revdex.com for your assistance
Regards,
*** * *** *** * ***
The order was placed and processed Scheduled for delivery and the customer didn't respond to our calls Then called in later to cancel We then cancelled the order eve though it was already processed
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I
understand that by choosing to accept the business response that my complaint will be closed as resolved. I do have one question, when will the $credit hit my freezer account?
Regards,
*** ***
$3000.00 in food nothing special, seafood terrible. May go bankrupt, need to return.
The updated contract has been sent to the finance company
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] After contacting the Revdex.com, my husband, [redacted] , and I spoke with [redacted] from Hills Food Service in Hudson, MA, and still were not satisfied [redacted] refused to accept return of the knives and freezerDue to company sales tactics we were mislead and were also charged for food insurance ($599) that is unnecessary, we didn't realize we were being charged for this [redacted] wanted us to exchange the knives for other products that his company offers and we do not needHe also would not give contact information for any of his higher ups in the company After closely reading our copy of the agreement, we know that we have the right to return the knife set as well as the freezer Their website also offers 100% quality satisfactionWe are not satisfied with the products we received We would like to return the knives, freezer, and food insuranceWe would like to return the food also but will keep it and pay for what we ordered, even though the quality and packaging is not the high quality we were told we would receiveThe ravioli and frozen vegetables have freezer burn, due to the lack in quality of packaging, also, one of the salmon packets is not vacuum sealedThe order form also stated that we were supposed to get some pork products which were not delivered We no longer want these products but just wanted to make note of itCurrently, my husband is out of work due to surgery on his foot and we would like to schedule a time to have the knife set and freezer picked up sooner than later Our original delivery date was rescheduled and we were not able to be here when the products were to be deliveredBecause of this, we were not able to refuse products upon deliveryOne of the main reasons we would have refused the freezer is due to the fact that it is much too large (double the size) we were under the impression we would be receiving.As mentioned in our initial complaint, we are not concerned with the damage done to our top step, at this point, and would just like to pay for the food and wash our hands of Hills and Carico Company.Because I have a work schedule which does not allow me to take time out of my work day (therapeutic high school teacher of social/ emotional students) my husband is a better person to contact as I am not availableHis contact information is: [redacted] Cell: [redacted] -- if no answer, please leave a detailed message with contact information.email: [redacted] We are open to mediation if necessarySincerely, [redacted] complaint # [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
That account has been resolved
A check will be sent on Friday in our check run
We went out to the customers house She was supposed get back with us on an agreement We have been trying to reach the customer and have not heard back from her
Will this be issued in check? How soon can I expect the return of the agreed $599.00?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Hills has contacted us though they have not followed through with everythingThey still have not spoken to the finance company to get the monetary issues resolvedThanks***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that
by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
The business has still not followed through with the resolutionWe have yet to be contacted as discussed by the finance company with the revised contractWe are still very dissatisfied with the business actions this farThere has been a lot of promise and no follow throughMy wife and I would like to just be done with this business
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have
determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that
my complaint will be closed as resolved. If a phone call is made and there is not an answer, please leave a message so my husband, ***, or I can return the call
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does finally satisfy my issues and/or concerns in reference to complaint #*** I understand that by choosing to accept the business response
that my complaint will be closed as resolvedIt is so unfortunate that Hills has to be dragged to the Revdex.com in order to do the right thing.I thank the Revdex.com for your assistance
Regards,
*** * *** *** * ***
The order was cancelled completely after the customer called
The order was placed and processed Scheduled for delivery and the customer didn't respond to our calls Then called in later to cancel We then cancelled the order eve though it was already processed
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Customer has been refunded
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I
understand that by choosing to accept the business response that my complaint will be closed as resolved. I do have one question, when will the $credit hit my freezer account?
Regards,
*** ***