Hims, Inc.

I first contacted this company regarding viagraThe doctor finally indicated that he could subscribe the productSuddenly my order was cancelled and I they aren't in any hurry to issue a refundTheir reasoning was health reasons, however at a more expensive price, a local doctor saw
my medical record and prescribed the same medicine, moreover, I have been using it for months without any side effects or problemsTry to phone them? Good luckThey never seem to answer

Deceptive business practicesProvides no means to cancel subscriptionNo phone number available, and no way to stop it from the websiteThe only means of contact is by email, and those have largely gone unanswered, and when they are answered, no resolution is givenCancellation policy is designed to scam customers as long as possible to squeeze extra months out of themHad to report them to my bank as fraudulent charges to cancel!!!

I placed an order for a "DHT blocking shampoo" and tried to cancel it within ten minutes The main product page looked good, but after placing my order I found some fine print that says things like "It’s worth pointing out that biotin is a water-soluble vitamin and that there’s currently no scientific evidence that your body can absorb it through the scalp." They have no mechanism for canceling orders, so I had to open a ticket with support The order's status on the website said "Processing" for several days I then got a response back from customer service saying the order shipped immediately and that they can't do refunds because they can't verify the integrity of the product
I haven't actually gotten it in the mail yet It is in the box they shipped it in, with the company they shipped it with I fail to see how they can sell anything if integrity of a bottle of shampoo can't be verified
I also cannot remove my payment information from their website, or find a way to

Amending my previous review Since the last review, hims has been responsive and been excellent working with them Do recommend using them

Have submitted no fewer than six requests for assistance over a period of a week and no response from their customer service department or from the PhysiciansThe website will not allow me to delete my profile or my credit card informationVery shady business practicesNot available for customer service

Just gave me the run around took my money and never returned itNOPE I never received and products eitherRIP OFF
Got the impression that this company doesn't care or think it is important to actually help people, just take their money
Great IDEA wrong people doing it

Customer service is terribleThe entire process and communication is not smoothBeen trying to get ahold of someone to cancal my subscription and they keep charging meNot trustworthyMy subscription is now over a week late and since this is supposed to be a continuous process the entire first month of treatment is now moot

As others have said customer service is terrible once you start subscription, you can't cancel online and no response to emails when trying to cancel they say they're backlogged with emails but meanwhile your card keeps getting charged and they keep sending products

This is a horrible company they take money off your card before you have any knowledge of your order status they say you don’t need to see a doctor but take your money and tell you go see a doctor then they want return your call or email very disappointed I would have just went seen my doctor instead if they would have told me first before they took my card information

So far, not impressed at allI read a NY Times article and decided to give it a tryI placed an order, was approved for the prescription in the same day and then, nothingIt's been two weeks and nothingI spoke with a very friendly person from customer service and she said she will continue to "watch my account" which is what I've been doing for almost two weeksNo shipment, no follow up, nothing but "crickets." There are other online pharmacies out there and you may want to try another before you resort to Hims

Order processing taking longer than anticipatedNo mention on delay in processAddressed several time via email and phone callsHave heard nothing from customer service in relation to problem other than them telling me to message them on social media Asked for return call, have heard nothingAsked for email, have heard nothingI have paid for the product and have seen nothingNot one single employee could answer as to why product hasn't shipped, yet they are setting me up for next month's payments

This company's advertisements are extremely triggering to observe when I'm trying to get to workhims is commercializing the health sector in a way that feels extremely dangerous to me

Do not go for the 5$ trialI did and could not get out if itThere is NO way to cancel onlineIf you can get through to "support" they will say that they'll cancel your account but you will still get billed Also, they charge 18$ for bottle of minoxidil and I went to Walmart and got of the exact same thing for 14$ Seriously a big rip offSTAY AWAY!!

I asked, via their customer service alias, to cancel my order and subscription to their serviceWithin business days I receivied a written confirmation from their employee (not automated) and acknowledgement of the cancellationWithin the week I was again subscribed to their service, with no ability to cancel or contact the officeI have been sent various emails, which I have responded to consistently, asking for cancellation, and have never been able to speak with someone over the phone

Placed an order weeks ago, my medical visit still hasn't been done and I'm told to just keep watching the accountDon't place an order here, nothing will happen you'll just be charged

This company engages in scammish marketing strategies They texted me out of the blue saying “Dr*** was reviewing my treatment plan”, and wanted me to click a link to go to their site When I replied asking who Dr*** was, they texted me asking for my First and Last Name Seems to me if this “Dr***” was really reviewing my treatment plan (which I never contacted), they’d know my name Please don’t solicit your products to random people

They proved my skepticism wrongI was/am impressed with their service, products, and most of all prices

I already cancelled my monthly subscription two months ago and I received confirmation letter from Hims but they are still charging me $every month for two months nowTotal rip-off

Absolutely no way to cancel subscription via the same website I used to joinThat's a pretty bad business practiceIf you can sign up online you should be able to cancel onlineI find it very shady that a company would use a tactic like thisThis is the only subscription service I have ever used that is like this and it should be illegal honestly