HireRight

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below HireRight has not contacted me via email or telephone regarding this matterI lost my job over the true incompetent individuals overseas that handle your criminal verification's and input themThis happened before Regards, [redacted] ***

We are sorry that you did not find our response helpfulWe have tried reaching out a couple of times by phone and email to see if we could be of assistanceAs we mentioned in our previous response, in order to comply with the FCRA (Fair Credit Reporting Act) we do have a formal disputes process that may be utilized when a candidate feels that inaccurate data has been reportedWhen our team receives such a request, we go back to the source of the information to further investigate and verify the accuracy of what we reported to our customerWe are happy to assist in anyway possible or to go over the status of any disputes that you may have submittedPlease feel free to reach out to us at [redacted] and simply ask for the escalations teamWe look forward to hearing from you

Thank you for sharing this valuable feedback about your experience with HireRightHireRight is focused on making the candidate experience as seamless as possible and we are sorry that you did not have the great candidate experience we strive forAs a consumer reporting agency regulated by the Fair Credit Reporting Act (FCRA) and other federal, state, and local laws, we make every effort to be sure that the information we report to our customers about their candidates is accurate We understand from your complaint that you have concerns about the accuracy of the information that HireRight reported about youPlease be aware that, in accordance with the FCRA, HireRight does have a formal dispute process that you may utilize if you feel that any portion of the reported data is inaccurateWe will reach out to you directly to offer additional assistance, and to be sure that your concerns have been addressed

Thank you for allowing HireRight to respond and HireRight regrets the inconvenience this has caused Unfortunately, as a consumer reporting agency governed by the Fair Credit Reporting Act, U.S.C§et seq(“FCRA”), HireRight is strictly prohibited under FCRA §604(a) from releasing or discussing consumer report information, such as that which you have referenced in your complaint to the Revdex.com, prior to receipt of a grand jury subpoena, a court order (a subpoena, even signed by the court clerk, is not sufficient), or the express authorization of the subject consumer (including minors) – in this case your son, [redacted] However, please be advised that the FCRA also provides Mr [redacted] with the right to file a dispute directly with HireRight regarding any of the information reported by HireRight to customers who have ordered background screenings for pre-employment purposes We will be happy to provide explanations of the information on the reports and to file a dispute for any information Mr [redacted] believes is incorrect Please have Mr [redacted] contact HireRight directly at 1-866-521-and we will be happy to assist him If Mr [redacted] would like you to act in his behalf, in order to ensure HireRight is in compliance with the FCRA, and to protect Mr [redacted] ’s privacy, please complete the attached Third-Party Authorization Form and provide a signed copy to HireRight and we can then discuss his reports directly with you

Ms [redacted] filed a dispute via HireRight’s online dispute process on April 21st, Ms [redacted] disputed that information reported by Transport America Incon her DAC Employment History File was inaccurate HireRight contacted Transport America Incpromptly and conducted a re-investigation at this time Information received from Ms [redacted] was also carefully reviewed HireRight mailed Ms [redacted] a letter advising of the outcome of the re-investigation along with a current copy of her DAC Employment History File on May 2nd, Ms [redacted] contacted HireRight on May 12th, and was assisted in adding a rebuttal statement to her record as is allowed by the Fair Credit Reporting Act (F.C.R.A) The rebuttal statement was added to the record and an updated copy of the report was mailed to Ms [redacted] on May 14th, If Ms [redacted] has any additional concerns regarding her record she can contact our Consumer Care Department at 800-381-

Thank you for sharing this valuable feedback about your experience with HireRightHireRight is focused on making the candidate experience as seamless as possible and we are sorry that you did not have the great candidate experience we strive forAs a consumer reporting agency regulated by the Fair Credit Reporting Act (FCRA) and other federal, state, and local laws, we make every effort to be sure that the information we report to our customers about their candidates is accurate We understand from your complaint that you have concerns about the accuracy of the information that HireRight reported about youPlease be aware that, in accordance with the FCRA, HireRight does have a formal dispute process that you may utilize if you feel that any portion of the reported data is inaccurateThis can be done by reaching out to us or by going to [redacted] You may also request a copy of your report at [redacted] We will reach out to you directly to help you initiate a dispute should you wish to do so, and to be sure that your concerns have been addressed

HireRight was contacted to conduct a background screening on [redacted] on October 29th, The background screening was completed and results provided to the potential hiring company on November 13th, The general timeframe to complete the background investigation is three to five business days but occasionally there are factors outside of HireRight’s control that extends this turnaround time In the case of [redacted] ’ background screening there were delays with the criminal court in Douglas County Georgia that extended the turnaround time [redacted] ’ potential employer was notified throughout the background screening process of these delays on three separate occasions If [redacted] believes any information returned on his background screening to be inaccurate he is entitled under the Fair Credit Reporting Act (F.C.R.A.) to file a formal dispute which we show [redacted] did on Monday November 24th, HireRight makes every effort to resolve disputes as quickly as possible and our internal goal is to average less than 10-business days on resolution of all disputes However, because certain elements required to resolve lay outside of HireRight’s control, we are unable to guarantee a resolution time in all cases Nonetheless, these are a priority for HireRight and we handle them as such HireRight confirmed and removed the disputed information from [redacted] reports on December 18th, A letter advising of the completion of his dispute along with an updated copy of his report was mailed to [redacted] on December 20th, If [redacted] has any additional questions concerning his background screening report or the dispute process with HireRight, he can contact the HireRight Applicant Care Team at [redacted] option or via email at [email protected] and reference Case# [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

HireRight has made every effort to contact the consumer without successIt is our sincere goal to assist wherever possibleWe are sorry to hear that the consumer did not accept our offer of assistance, we would like to reiterate that we are still more than willing to go over the available options and next stepsIt is necessary for us to speak to the consumer in situations such as this, to be sure that we can review the information in questionWe would like to be sure that Ms[redacted] is aware that she is welcome to contact us directly via email at [email protected] or by calling 866-521-We cannot provide private sensitive data in this format but again want to be clear that if Ms [redacted] would contact us we can give her every opportunity to resolve this issue

Thank you for sharing this valuable feedback about your experience with HireRightHireRight is focused on making the candidate experience as seamless as possible and we are sorry that you did not have the great candidate experience we strive forAs a consumer reporting agency regulated by the Fair Credit Reporting Act (FCRA) and other federal, state, and local laws, we make every effort to be sure that the information we report to our customers about their candidates is accurate We understand from your complaint that you have concerns about the accuracy of the information that HireRight reported about youPlease be aware that, in accordance with the FCRA, HireRight does have a formal dispute process that you may utilize if you feel that any portion of the reported data is inaccurateThis can be done by reaching out to us or by going to https://www.hireright.com/background-check-faq/answers/dispute-the-accuracy-or-c...⇄ You may also request a copy of your report at https://www.hireright.com/background-check-faq/answers/requesting-a-copy-of-your...⇄ We will reach out to you directly to help you initiate a dispute should you wish to do so, and to be sure that your concerns have been addressed

Hello I would like to thank you for your assistance, I have been contacted by the company and they stated they have resolved the issue, thanks

We greatly appreciate the feedback you have shared about your experienceHireRight is committed to providing a great customer experience Our team will be reaching out to you directly to be sure that you received a satisfactory response to your concernThe information you have shared
will be utilized by HireRight to seek out improvement opportunitiesWe want to be sure that we do not miss any chance to refine our overall servicePlease feel free to reach out to us if you have any further questions or concerns via email at [email protected] or by phone at 888-521-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

We apologize for the delayed responsiveness as we were not initially notified of your outreach to the Revdex.comThank you for sharing this valuable feedback about your experience with HireRightHireRight is focused on making the candidate experience as seamless as possible and we are sorry that
you did not have the great candidate experience we strive forAs a consumer reporting agency regulated by the Fair Credit Reporting Act (FCRA) and other federal, state, and local laws, we make every effort to be sure that the information we report to our customers about their candidates is accurate. HireRight has completed a reinvestigation of the concerns you expressed in your Revdex.com Complaint and will be responding to you shortly. After you receive your response, HireRight will reach out to you directly to confirm that your concerns have been addressed

HireRight takes
very seriously the statutory obligation to furnish only up to date, complete,
and accurate information to employers with a
permissible purpose to obtain a
consumer report. HireRight has in place strict procedures to ensure
maximum possible accuracy.
In the event a
consumer believes there is discrepancy, HireRight has FCRA compliant procedures
in place to work with and help any consumer who wishes to dispute the accuracy
of an item of information found in their screening report.
Mr*** has
filed disputes directly with HireRight regarding the information noted in his
complaint with the Revdex.com. In accordance with the provisions of the Fair
Credit Reporting Act HireRight is conducting a thorough reinvestigation of
those items in dispute. Mr*** will be contacted directly as soon as
the reinvestigation is complete

Here is our response to Mr***’s complaint: Mr*** contacted HireRight on December 26th, stating a criminal record provided to his prospective employer did not belong to him. Mr*** provided a new social security number that was different by one digit
HireRight confirmed during the call with Mr*** that the identifiers were being accurately entered for the disputeMr*** verified the identifiers twice and they were later confirmed to have been entered correctly based on Mr***’s confirmation During the call, Mr*** was asked if he could provide identification to assist in the dispute process but he advised that he did not have identification. He stated could provide a Military document if HireRight would sign a Government waiver information form. HireRight did not pursue this further and promptly filed a dispute using the new information that was provided by Mr***. As part of the reinvestigation, HireRight contacted the Fairfax County 19th General District Court who confirmed the disputed court records were a match to Mr*** by first and last name and to the Social Security Number he had provided. Mr*** was mailed a letter advising of the outcome of HireRight’s Dispute re-investigation on January 7th, 2015. HireRight also provided Mr*** with contact information he could use to notify the court if he believed there was possible inaccurate information in his file. Mr*** disputed this information a second time providing slightly different identifiers and the record was again found to match to Mr*** based on certain identifiers. Mr*** called again asking for a dispute to be filed. As HireRight had disputed the information twice and both times Mr*** had confirmed the identifiers he provided were accurate; HireRight advised Mr*** that we would be happy to file another dispute if he provided further information indicating the item is inaccurate or incomplete HireRight suggested that Mr*** provide the Government wavier, he mentioned previously, for HireRight to sign so he could provide a copy of his Military identification. This would ensure that HireRight is using accurate information for the dispute process. Mr*** declined to provide the Government waiver stating he did not want the identification somehow being tied to his report and the inaccurate information. He again stated he had no other identification. If Mr*** has any additional questions concerning his background screening report or would like to provide identification or further information indicating the record is incomplete or inaccurate, he can contact the HireRight Applicant Care Team at 866-521-6995 option or via email at [email protected]. *** ***Manager of Consumer and Applicant Care HireRightPhone: ***.***@hireright.com Intelligence to move forward. www.hireright.com

Mr*** contacted HireRight on March 30th, stating that information provided to his prospective employer was incorrect. HireRight immediately opened a Dispute re-investigation on Mr***’s behalf. As part of the re-investigation, HireRight reached out to Mr***’s previous
employer to advise of the dispute filed by Mr*** and requested they review the information in their files and verify the accuracy of the information Mr*** disputed. Mr***’s previous employer reviewed their records and responded with specific information relating to the disputed items and confirmed the record was accurate. Mr*** was mailed a letter advising of the outcome of HireRight’s Dispute re-investigation on April 28th, 2016. Mr*** requested a copy of the procedures used in his re-investigation on May 3rd, 2016. A copy of this letter was mailed to Mr*** on May 4th, 2016.If Mr*** has any additional questions concerning his background screening report or would like to provide further information indicating the record is incomplete or inaccurate, he may contact HireRight Applicant Care Team at ***option or via email at [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Thank you very much for making us aware of this situationWe will be reaching out to you in order to get further details in order to investigateIf you would like further information regarding this type of contact please visit https://www.hireright.com/notice/secret-shopper-scam

Thank you for sharing this valuable feedback about your experience with HireRightHireRight is focused on making the candidate experience as seamless as possible and we are sorry that you did not have the great candidate experience we strive forAs a consumer reporting agency regulated by the Fair
Credit Reporting Act (FCRA) and other federal, state, and local laws, we make every effort to be sure that the information we report to our customers about their candidates is accurate. We understand from your complaint that you have concerns about the accuracy of the information that HireRight reported about you. However it does not appear from our records that you have contacted us directly about this. Please be aware that, in accordance with the FCRA, HireRight does have a formal dispute process that you may utilize if you feel that any portion of the reported data is inaccurateThis can be done by reaching out to us or by going to https://www.hireright.com/background-check-faq/answers/dispute-the-accuracy-or-c...⇄ You may also request a copy of your report at https://www.hireright.com/background-check-faq/answers/requesting-a-copy-of-your...⇄ We will reach out to you directly to help you initiate a dispute should you wish to do so, and to be sure that your concerns have been addressed. Our team is constantly seeking out ways to streamline our process and appreciate you taking the time to reach out with your inputPlease feel free to reach out to us if you have any further questions or concerns via email [email protected] or by phone at 888-521-