HireRight

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

HireRight was contacted by Ms*** prospective employer on May 14th, to conduct a background screen. HireRight completed the request and provided the results to Ms*** prospective employer on May 25th, 2016. There were numerous reports requested. Unfortunately, Ms
*** was not specific in her complaint regarding what she believes to be inaccurate and HireRight was not able to determine what report or reports Ms*** may be referencing. HireRight did conduct a thorough review of our files and found no record of Ms*** contacting HireRight to discuss possible incorrect information or to dispute such information. If Ms*** believes information on any of her reports to be incorrect or incomplete, she should contact HireRight’s Applicant Service Excellence Team at 866-521-option and request to speak with Dante Borghese. If Ms*** prefers to file her dispute online she can access HireRight’s website at www.hireright.com. From that page she should select “Dispute the accuracy of your report” under Consumers, Applicants, Drivers at the bottom of the page. HireRight will be happy to assist Ms***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They don't get it. More legal words It's unfortunate that applicants are treated like a pieces of paper and not like people
Regards,
*** ***

We greatly appreciate the feedback you have shared about your experienceHireRight makes every effort to assure that our outreach to confirm information is professional and concise Our team will be reaching out to you directly to be sure that you received a satisfactory response to your
concernThe information you have shared will be utilized by HireRight to seek out improvement opportunitiesWe want to be sure that we do not miss any chance to refine our overall servicePlease feel free to reach out to us if you have any further questions or concerns via email at [email protected] or by phone at 888-521-

We are sorry that you did not find helpful our response to your previously filed disputeWe have tried reaching out to you a couple of times by phone and email to see if we could obtain additional information in order to assist you and investigate your remaining concernsAs we mentioned in our previous response, we do follow an FCRA (Fair Credit Reporting Act) dispute process whereby a candidate can initiate a dispute reinvestigation if they feel that inaccurate data has been reportedWhen our team receives such a request, and as we did in connection with your previous dispute, we go back to the source of the information to further investigate and verify the accuracy of what we reported to our customerWe are happy to further assist you in any way possible, including to review the status of your previous dispute and/or to initiate any new disputePlease feel free to reach out to us at *** and simply ask for the escalations teamWe look forward to hearing from you

HireRight is focused on making the candidate experience as seamless as possible and we are sorry that you did not have the great candidate experience we strive forAs a consumer reporting agency regulated by the Fair Credit Reporting Act (FCRA) and other federal, state, and local laws, we
make every effort to be sure that the information we report to our customers about their candidates is accurateWe understand from your complaint that you have concerns about the accuracy of the information that HireRight reported about youPlease be aware that, in accordance with the FCRA, HireRight does have a formal dispute process that you may utilize if you feel that any portion of the reported data is inaccurateThis can be done by reaching out to us or by going to *** You may also request a copy of your report at *** We will reach out to you directly to help you initiate a dispute should you wish to do so, and to be sure that your concerns have been addressed

HireRight would like to thank you for providing this feedbackWe are sorry to hear that you did not have the smooth customer experience we strive to deliverAs a consumer reporting agency regulated by the Fair Credit Reporting and other federal, state and local lawsHireRight is required by
law to verify the identity of those who seek to obtain background reports from us, and the purpose for which they wish to obtain reports, before we provide them with any such reports. Additionally, both HireRight and a number of our data providers have established requirements for access to consumer background information, and HireRight must verify that all such requirements have been satisfied. We will reach out to you directly to be sure that your concerns have been addressedWe will also take the information you have provided an seek out any areas of opportunity to improve our servicePlease feel free to reach out to us if you have any further questions or concerns via email at [email protected] or by phone at 888-521-

Thank you for sharing this valuable feedback about your experience with HireRightHireRight is focused on making the candidate experience as seamless as possible and we are sorry that you did not have the great candidate experience we strive forAs a consumer reporting agency regulated by the Fair
Credit Reporting Act (FCRA) and other federal, state, and local laws, we make every effort to be sure that the information we report to our customers about their candidates is accurate.We will reach out to you directly to confirm that your concerns have been addressed

HireRight was contacted to conduct a background screening on Ms*** on September 25th, 2014. The background screening was completed and results provided to the potential hiring company on October 10th, 2014. Ms*** contacted HireRight on several occasions on October 10th asking for
a status check on her background check stating she was advised by her recruiter that there was a hold up on her background. On each occasion Ms*** was advised that HireRight completed their portion of the background screening and the information was provided to her potential employer. At no time did Ms*** dispute the accuracy of her report
If Ms*** has any additional questions concerning her background screening report or wishes to dispute the accuracy of any of the information reported by HireRight, she can contact the HireRight Applicant Care Team at ###-###-#### option or via email at [email protected]

Mr., *** contacted HireRight regarding a record being reported incorrectly. The dispute was promptly filed on January 27th, and the investigation was initiated On February 17, the record was updated and Mr*** and his potential employee were notified. If Mr***
has any further questions, he can call 866-521-6995 and we will be happy to assist him further
Sarah LaChapell
Manager of Consumer and Applicant Care
HireRight
Phone: ***
***
Intelligence to move forward. www.hireright.com

HireRight was contacted by Mr*** prospective employer, *** & Company LLC, to conduct a background screening on Mr*** on March 9th, 2015. Included in the request by *** & Company LLC to perform a background screening HireRight was asked to investigate and report on Mr
*** past credit history. The information was obtained and reported to *** & Company LLC on March 16th, 2015. On March 9th, Mr*** signed a consent form authorizing a background screening be conducted and was advised on the consent that the background report may contain information regarding his credit standing. HireRight is not involved in any of the hiring decisions made by its clients and Mr*** would need to discuss his hiring eligibility directly with *** & Company LLC. Mr*** filed a dispute with HireRight regarding his credit report information on March 28th, 2015. HireRight conducted a reinvestigation into the disputed information and sent Mr*** a letter advising on the outcome of his dispute along with an updated copy of his report on April 3rd, 2015. HireRight has conducted a thorough search and is unable to locate a previous request performed for *** Seating. In response to Mr*** complaint of receiving unsolicited calls, HireRight does not provide or sell any personal information. If Mr*** has any questions regarding the reports prepared by HireRight or the outcome of his dispute he can contact HireRight’s Applicant Care Team at 866-521-6995 option *

HireRight was contacted by Mr*** on June 9th, who requested credit for two orders that had to be placed again due to account setup issues. The credit was submitted for approval on June 17th, 2016. HireRight is reviewing to see if the credit was approved and if it was not what
steps need to be taken to complete the credit request. HireRight will be in communication with Mr*** once the issue is resolved and credit has been applied to Mr***'s account. If Mr*** has any questions or needs to reach HireRight he may do so at *** option

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
Regards,    Hire right would not sign the United States Government form that I had fax twice to the last lady that I had talke to They stopped talking to me when I had informed them that they where being recorded because I have talked to 6 other people that have been giving and saying different information all those recording can be sent to your company and to hire right. I have still given them there information my ssn is different from the one that was sent to me I have been in the state less then 6 month from NM with the other person has been living here for over 20 years which the court records shows which I had to play for public records to get this information not like hire right that just web search there information;
[redacted]

We are sorry that you did not find our response helpful. We have tried reaching out a couple of times by phone and email to see if we could be of assistance. As we mentioned in our previous response, in order to comply with the FCRA (Fair Credit Reporting Act) we do have a formal disputes process that may be utilized when a candidate feels that inaccurate data has been reported. When our team receives such a request, we go back to the source of the information to further investigate and verify the accuracy of  what we reported to our customer. We are happy to assist in anyway possible or to go over the status of any disputes that you may have submitted. Please feel free to reach out to us at [redacted] and simply ask for the escalations team. We look forward to hearing from you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
HireRight has not contacted me via email or telephone regarding this matter. I lost my job over the true incompetent individuals overseas that handle your criminal verification's and input them. This happened before. 
Regards,
[redacted]

Want Hireright to correct the DUI charge and to confirm my employment with Walgreens and MWR.  Documentation was sent in and confirmed.

Thank you for sharing this valuable feedback about your experience with HireRight. HireRight is focused on making the candidate experience as seamless as possible and we are sorry that you did not have the great candidate experience we strive for. As a consumer reporting agency regulated by the...

Fair Credit Reporting Act (FCRA)  and other federal, state, and local laws, we make every effort to be sure that the information we report to our customers about their candidates is accurate.   We understand from your complaint that you have concerns about the accuracy of the information that HireRight reported about you. Please be aware that, in accordance with the FCRA, HireRight does  have a formal dispute process that you may utilize if you feel that any portion of the reported data is inaccurate. This can be done by reaching out to us or by going to https://www.hireright.com/background-check-faq/answers/dispute-the-accuracy-or-c...⇄ . You may also request a copy of your report at https://www.hireright.com/background-check-faq/answers/requesting-a-copy-o[redac...⇄ . We will reach out to you directly to help you initiate a dispute should you wish to do so, and to be sure that your concerns have been addressed.

Thank you for sharing this valuable feedback about your experience with HireRight. HireRight is focused on making the candidate experience as seamless as possible and we are sorry that you did not have the great candidate experience we strive for. We will reach out to you directly to discuss your...

concerns and will make every effort to resolve them. We greatly appreciate you taking the time to share with us and look forward to assisting you in any way possible.

Thank you for your additional input.  HireRight will limit contact with source to a maximum of one time per applicant.