Hobby King USA LLC

We have checked the customer's account and his order [redacted] made on July has already been shipped and receivedSince 2014, we have improved and we are still working hard to meet our customer's needWe will also contact the customer's for further checking since we haven't received any complaints yet from him on our emailThanks

We received the customer's claimed items that cost $on January 31, and updated his RMA claimHowever, due to an opened dispute, we are unable to normally process $refund for our customerThe customer is unwilling to close the dispute of $100.90, we are finding a way on how we can partially refund $via PayPal disputeAs of this time, the dispute case is under the review of PaypalWe will also update our customer for the review resultThanks

We have checked the customer's account and the order [redacted] has been refundedSince 2016, we have improved and are still working hard to meet our customer's needWe will also contact the customer's for further arrangement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe issue was solved a while ago Sincerely, [redacted] ***

We have checked the customers' account and the order [redacted] made has been shipped on April 17, and delivered on April 20, Since 2016, we have improved and we are still working hard to meet our customer's needWe will also contact the customer's for further arrangementThanks

We have checked the customer's account and his order [redacted] for the lost package claim was already refundedSince 2016, we have improved and we are still working hard to meet our customer's needWe will also contact the customer for further arrangementThanks

Complaint: [redacted] I am rejecting this response because you did absolutely nothing in response except wait until 2017, inform me you are closing the ticket and offer me a $couponYou never addressed the claimYour customer service is just an endless loop during which you offer no assistance, no solution, no reimbursement, until the customer gives up and goes away with no working product and no compensationNothing has changed from my original complaint, except that you have waited an extraordinarily long time to respond that you have taken no action and wish to close the complaintYou needed to have refunded us this entire time -- you can't just take money for items that don't work and offer no refund! A $coupon is ridiculous as a solution Sincerely, [redacted]

Since 2016, we have improved and we are still working hard to meet our customer's needWe will also contact the customer's for further checking since we haven't received any complaints yet from him on our emailThanks

Complaint: [redacted] I am rejecting this response because:This is an out and out LIEWe have corresponded with them with our complaint to EXCESS! Recently: today, yesterday, last Sunday, 10/12, 10/10, 10/9, 10/8, 10/4, 10/3, 10/2, 9/28, 9/In 2016, we corresponded with them over our complaint on 11/20/16, 11/15/16, 11/14/multiple times in one day, 11/9/16, 11/8/multiple times in one day, 11/7/multiple times in one day, 11/6/16, 11/5/16, 11/2/16, 11/1/16, 10/31/16, 10/30/16, 10/29/16, 10/28/16, 10/27/16, 10/26/16, 10/25/16, 10/21/16, 10/20/and 10/19/The Customer Service has not changedThe dialog is exactly the sameThey tell you to put the kit together, even though it is supposed to be pre-assembledThen when it doesn’t work because of faulty parts, they tell you to send video — about a dozen times, despite sending the video already, then they tell you it is calibration or fault on your partWe paid to bring it to a professional who showed us the part that controls it could never work since it is missing a metal bridge that should be soldered between the channelsThey say fill out an RMA then Customer Service again says no, you did XYZ wrongThey say they cannot accept the refund because you assembled itYou say that they told you to assemble itThey say sorry, you must pay return shipping and they can only give you a small portion backOnline, look at the comments and complaints — people say they send the items back for the discounted refund and they never credit themThis last Customer Service person said “we cannot refund you because the purchase is over a year.” But, this complaint is over a year old because they have made it take this longToday, they said again, go fill out another RMA, and we offered me another small coupon toward another purchaseI don’t want to make another purchase! They need to give me what I paid for or give me my money back IN FULLI offered the solution of sending me the poorly manufactured part — they are perfectly capable of sending that controller part to me at their expense! They said they don’t have them — but we can see online that they sell them, multiple varieties of them, and they show up as being in stock! So, either send me the functioning drone that I paid for, give me back my money, or send me a replacement for the faulty part!!! But no, they insist they should be able to offer me a small coupon for my next purchase to close the complaintThey started with a $coupon, now they are up to a $couponNo, I do not want to spend more money so I can use their couponThey need to either send the item I purchased or give me back my moneyNow, does that sound like I have not made a complaint, as they claim above? I can paste all the emails here if you would like to see them! Sincerely, [redacted]

The business told us they were sending out a replacement part (a tiny $controller -- the part we keep telling them is faulty) to make the drone flyWhen you last emailed me, we had not received the part yet, and I was afraid to send them back the entire drone, thinking they would be no more likely a year later to give us a full refund than they were when we originally received a box of parts instead of what was supposed to be an assembled droneThat $part was identified to be the problem when I paid $for a hobby shop to diagnose the problem with the droneAnd, it turns out he was absolutely correctWe received the part from this new NY office that the man from HobbyKing says they have opened to solve all these problemsThe controller came, we looked it over, it appeared to be similar to the faulty one (although a different brand) so we installed itThe drone flies perfectly.Therefore, we are now satisfied that we finally have a working droneI am dismayed that it took this ludicrous amount of effort, but am satisfied, over a year laterYou can close the case, noting this company's very poor self-serving customer service system, misrepresentation of the product and refusal to accept returns due to their own faultA year later is an unacceptable time frame for resolution of a problem with a purchaseThey should not be allowed to cheat the consumer in this waySomehow eventually the claim was finally escalated to this NY office that resolves problems, but that should have happened in October of 2016, not October of

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

The order has been replaced and received by the customer since November Since 2014, we have improved and we are still working hard to meet our customer's needWe will also contact the customer's for further arrangement Thanks

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***

Thank you, the issue was/is resolved I believe, but I wanted to apologize and offer the information I pasted last time so that employees can be better trained at how to identify and adapt their call technique accordingly I am again sorry to come off unprofessionally, but it is a sincere disability that I can work with and have success I graduated from college without disclosing it, but the call scripting flow doesnt seem to jive I have success just at a slower pace; this is an issue that is affecting more Americans each year what happens is I think the person on the call takes offense to me trying to get them to alter their scripting I don't go with the flow, I am not easily led in conversation, I like controlling the call to ask questions this helps me patch knowledge that slipped between my cracks in memorization I ask to stop so I can write it down, I have to stop at that moment or I can't fill in the missing piece, so if moving forward, it does not do any good This stoppage, is often met with animosity and perceived as rude, but it is necessary if you want me to supplement the missing idea in my memory When this happens phone representatives get frustrated, I was told once its because of the strict protocol they are graded on I am ruining the autopilot and it makes them mad for whatever the reason it then becomes a painful argument, this is what happened here there needs to be exceptions to every rule/procedures for the above with any aging population, and vaccine based autism defects, this is going to become more essential I hope you are now more illuminated to the sincerity and symptoms of this learning disability I have ADHD please add this to file and take into consideration when dealing with escalated situations in the future (PS - I do not proofread in general correspondences, this was typed straight up to preserve sincerity)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I believe Hobby King has refunded me the moneyThanks Sincerely, [redacted] ***

We have checked the customer's account and his order [redacted] made on February has already been shipped and receivedSince 2016, we have improved and we are still working hard to meet our customer's needWe will also contact the customer's for further arrangement

We have checked the customer's account and the order [redacted] with cancelled back order items was already refundedSince 2016, we have improved and we are still working hard to meet our customer's needWe will also contact the customer's for further arrangement Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if they follow up
Sincerely,
*** ***

We have checked the customer's account and the order *** for the returned parcel was already refundedSince 2015, we have improved and we are still working hard to meet our customer's needWe will also contact the customer's for further arrangement Thanks

We have checked the customer's complaint and the discounted item is available until stock lastsIf the items are no longer available, it means that available stocks have been purchasedSince 2016, we have improved and we are still working hard to meet our customer's needWe will also contact the
customer's for further arrangement