Hobby King USA LLC

We have checked the customer's account and the complaints about his order has been handled already. We will also contact the customer's for further arrangement.  Thanks.

We have checked the customer's account and all orders made before March 2016 has already been shipped and received. Since 2016, we have improved and we are still working hard to meet our customer's need. We will also contact the customer's for further arrangement. Thanks

The order has been replaced and received by the customer since November 2015. Since 2014, we have improved and we are still working hard to meet our customer's need. We will also contact the customer's for further arrangement.  Thanks.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

The order has been replaced and received by the customer since September 2016. We have improved and we are still working hard to meet our customer's need. We will also contact the customer's for further arrangement. Thanks.

We have checked the customer's account and his order [redacted] made on February 2016 has already been shipped and received. Since 2016, we have improved and we are still working hard to meet our customer's need. We will also contact the customer's for further arrangement.

Thank you, the issue was/is resolved I believe, but I wanted to apologize and offer the information I pasted last time so that employees can be better trained at how to identify and adapt their call technique accordingly.  I am again sorry to come off unprofessionally, but it is a sincere...

disability that I can work with and have success.  I graduated from college without disclosing it, but the normal call scripting flow doesnt seem to jive.  I have success just at a slower pace; this is an issue that is affecting more Americans each year.  what happens is I think the person on the call takes offense to me trying to get them to alter their scripting.  I don't go with the flow, I am not easily led in conversation, I like controlling the call to ask questions.  this helps me patch knowledge that slipped between my cracks in memorization.  I ask to stop so I can write it down, I have to stop at that moment or I can't fill in the missing piece, so if moving forward, it does not do any good.  This stoppage, is often met with animosity and perceived as rude, but it is necessary if you want me to supplement the missing idea in my memory.  When this happens phone representatives get frustrated, I was told once its because of the strict protocol they are graded on.  I am ruining the autopilot and it makes them mad.  for whatever the reason it then becomes a painful argument, this is what happened here.  there needs to be exceptions to every rule/procedures for the above.  with any aging population, and vaccine based autism defects, this is going to become more essential.  I hope you are now more illuminated to the sincerity and symptoms of this learning disability I have ADHD.  please add this to file and take into consideration when dealing with escalated situations in the future.  (PS - I do not proofread in general correspondences, this was typed straight up to preserve sincerity)

We have checked  the customer's account and his order [redacted] for the lost package claim was already refunded. Since 2016, we have improved and we are still working hard to meet our customer's need. We will also contact the customer for further arrangement. Thanks.

We have checked the customer's account and his order [redacted] made on July 2014 has already been shipped and received. Since 2014, we have improved and we are still working hard to meet our customer's need. We will also contact the customer's for further checking since we haven't received any...

complaints yet from him on our email. Thanks.

We are still working hard to meet our customer's need. We are still coordinating customer for further arrangement.

We have checked the customer's account and the order he made has already been shipped and the warranty complaint has been handled carefully. Since 2016, we have improved and we are still working hard to meet our customer's need. We will also contact the customer's for further arrangement. Thanks.

We have checked the customers' account and the order [redacted] made has been shipped on April 17, 2016 and delivered on April 20, 2016. Since 2016, we have improved and we are still working hard to meet our customer's need. We will also contact the customer's for further arrangement. Thanks.

We have checked the customer's account and the order [redacted] with cancelled back order items was already refunded. Since 2016, we have improved and we are still working hard to meet our customer's need. We will also contact the customer's for further arrangement.  Thanks.