Hobby King USA LLC

Complaint: ***
I am rejecting this response because:Complaint: ***I am rejecting this response because:They have contacted me, with the exact same response pattern as last yearNo changes have been madeIt is merely stalling with many emails saying the same “send video” response that does not make any senseWe sent the video yet again https://drive.google.com/file/d/0B08pNJ1sszy2NHloal80ZUtTaUk/view and we also resent the three photos showing they never manufactured the controller properly, it is missing a little metal bridge to the second channel and it has no solder, so it will not ever workIn addition, I sent a snap shot of the web description proving it was supposed to be a preassembled drone, and they sent boxes with a kit of many bits and pieces, no instructions, no ability to call anyone by telephone, and then they say to return it, we are responsible for more shipping (which was originally $40) as well as a restocking fee and the box had been openedThis business has no intention of resolving the matterThey receive the photos and videos, then just keep asking for more in an endless loopThey do not make any comments about how they sold us a box of bits instead of the fully assembled drone describedThey have not responded to the last two emails I sent.This response is unacceptableThey offered to give me a five dollar coupon to my next purchase and said they were closing the complaintThey should be crediting me over $for the box of incompatible poorly manufactured parts that don’t assemble to make a working droneWe didn’t even buy a KIT, we bought a DRONE and they should be sending us the fully assembled drone they advertise in the item description! I have added an attachment of the screenshot which proves the item was supposed to be a preassembled drone, and I have added photos of the controller part which has no bridge and can’t work both channelsThe video link is listed in this comment, the video they keep saying they don’t have, but it clearly shows the libre pilot not being able to connect with the drone BECAUSE THEY SENT US A FAULTY CONTROLLERThey will not acknowledge their responsibility for any of this while we have proven again and again that they have sent us something other than what we purchased, it wasn’t functional, and they have stalled a year addressing how they will make reparation for this.Sincerely,*** ***
Sincerely,
*** ***

We have reviewed the customer's account and the item that returned has been refunded on September 17, This case has been resolvedSince 2015, we have improved and we are still working hard to meet our customer's needWe will also contact the customer's for further arrangementThanks

We have checked the customer's account and the complaints about his order has been handled alreadyReplacement has been sent and receivedSince 2016, we have improved and we are still working hard to meet our customer's needWe will also contact the customer's for further arrangement
Thanks

Complaint: ***
I am rejecting this response because: they merely sent the same offer for a coupon toward a future purchase againThey owe us what they advertised which we have purchased, or a full refundWe offered that they could send one part of it that was not manufactured properly, at their expenseThey continued to offer exactly the same as before, a coupon toward a future purchaseWe don’t want to make a future purchaseWe should never have allowed them to send just one part and solve their problem for themWe paid the purchase price plus exorbitant shipping and we are entitled to the item they advertised in working order or the money we paid returned to us in full.This company should not be allowed to cheat consumersThey boldly lie when they respond that they have never been contacted or that they are working to resolve the matterTheir resolution is only offering the consumer a coupon to revisit their website and purchase more of their products, while they should be held responsible to either provide the product they advertise or issue a full refundThis company acts like it exists in the US, but the packages really come from Hong Kong, the item was misrepresented online and the controlling part was never finished with solder and therefore uselessThey offer no contact information except their system that is intentionally dysfunctional, an endless loop that never allows for resolutionThis company should not be allowed continue these fraudulent business practices against United States consumers. ## Please do not write below this line ##Your request (*** has been updated.To review the status of the request and add additional comments, please visitsupport.hobbyking.com/hc/requests/*** Business Support Team,Oct 19, 14:29HKT:Hi ***As mention on our previous message, please note that we can only offer a $store credits for the faulty part because we do not have a replacement controllerYou may contact HobbyKing Live Chat Support for further assistance regarding the product inquiry.Kind regards,Catherine N.Business Support TeamHobbyKing Support TeamFor self help on your HobbyKing inquiries, you may also check our Help Center by clicking "hour Support Centre" on the upper right part of our website. Sincerely,
*** ***

We have checked the customer's account and we already credited the shipping cost back to his account as store creditThis complaint has been resolvedSince 2016, we have improved and we are still working hard to meet our customer's needWe will also contact the customer's for
further arrangement

The customer has initially requested a store credit form of refund and changed to money refundThe refund has already been processedThanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The problem has been resolved by the company
Sincerely,
*** ***

We have checked the customer's account and his order *** was refunded alreadySince 2016, we have improved and we are still working hard to meet our customer's needWe will also contact the customer's for further arrangement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have checked the customer's account and a refund has already been processed for this customer on August 20, This case has been resolvedSince 2015, we have improved and we are still working hard to meet our customer's needWe will also contact the customer's for further arrangement
Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have checked the customer's account and the replacement for the faulty item has been shipped and receivedThis case has been resolvedSince 2016, we have improved and we are still working hard to meet our customer's needWe will also contact the customer's for further arrangement

We received the customer's claimed items that cost $40.80 on January 31, and updated his RMA claimHowever, due to an opened dispute, we are unable to normally process $refund for our customerThe customer is unwilling to close the dispute of $100.90, we are finding a way
on how we can partially refund $via PayPal disputeAs of this time, the dispute case is under the review of PaypalWe will also update our customer for the review resultThanks

We have checked the customer's account and the order *** for the damage item was already refundedSince 2016, we have improved and we are still working hard to meet our customer's needWe will also contact the customer's for further arrangement Thanks

We have checked the customer's account and the order *** was already refundedSince 2016, we have improved and we are still working hard to meet our customer's needWe will also contact the customer's for further arrangement Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have checked the customer's account and the order *** has been refundedSince 2016, we have improved and we are still working hard to meet our customer's needWe will also contact the customer's for further arrangement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have checked the customer's account and the said issues have been resolvedThe refund was already processedSince 2015, we have improved and we are still working hard to meet our customer's needWe will also contact the customer's for further arrangementThanks

We have checked the customer's account and the complaints about his order has been handled already. Since 2016, we have improved and we are still working hard to meet our customer's needWe will also contact the customer's for further arrangement Thanks