Holiday Motors LLC

Holiday Motors is working diligently to expedite your plates and registrationWe know it has been very time consuming and we pray you may forgive us in advance for any frustrationWe have included in this letter correspondence we have e-mailed and sent via mail to your finance company/lien-holder title departmentWe are in mediation with a floorplan company [redacted] over some losses on vehicles, as a result the floorplan company has been incorporative in sending Holiday Motors your title so we may perfect the lienTexas case law protects the third party innocent consumer, through UCC and state DMV governing lawsWe have been working and in communication with the local DMV and our attorney to get this issue resolved as quickly as possiblePlease contact your lien-holder and/or aforementioned floor plan direct to help expedite and push the processWe have all the included contacts for your assistance in the letter to the floorplan companyAgain thank you for your patience and undeserving understanding and we hope you trust we are working diligently to get this issue resolved

Dear [redacted] Garcia: Holiday Motors, LLC is working diligently to expedite your plates and registrationWe know it has been very time consuming and we pray you may forgive us in advance for any frustrationWe have included in this letter correspondence we have e-mailed and sent via mail to your finance company/lien-holder title departmentWe are in mediation with a floorplan company, Next Gear, over some losses on vehicles, as a result the floorplan company has been incorporative in sending Holiday Motors your title so we may perfect the lienTexas case law protects the third party innocent consumer, through UCC and TX DMV governing laws the consumer is not suppose to be held victim of any grievances between merchant agent dealer and floorplan companyWe have been working and in communication with the local DMV and our attorney, [redacted] to get this issue resolved as quickly as possiblePlease contact the floorplan company at the number below and demand your title to help expedite and push the process thoughYou may also want to contact your finance company after demanding title from floorplan companyAgain thank you for your patience and undeserving understandingWe hope and trust you know we are working to get this issue resolved as quickly as possibleIf your paper plate is expired we may get you another 30-day temporary tag for $at the DMVIf you get a plate yourself we may reimburse you or we may get one for youThank you again for your patience and we will get this issue resolvedKind Regards, [redacted] c# [redacted] f# [redacted] Holiday Motors, LLC [redacted]

CK# [redacted] for $was mailed outPlates get mailed out differentlyWarranty is through Go FinancialThis is separate from Holiday Motors LLCYou may call them to find what shops will take this warranty

We would like to know what manager told Mr [redacted] we would not accept his trade inAll managers have denied such communication ever happenThe vehicle does not have a bad carfax, we have been through this before with Mr [redacted] We would be happy to accept Mr [redacted] 's trade in at fair market value if he wishes to purchase another vehicle from usHe may contact the GM for further information [redacted] .Thank you

FromSalesman [redacted] :"We went to Mr [redacted] 's work to pick up the Xterra and repair the check enginelight as well as install a new radioHe did not have time to bring it to us soI took him a loaner and brought the Xterra back for needed repairsHe stillcould not make the time to come pick up his Xterra after the repairs werecompleted so I went to his work again to accommodate himWhen I drove theXterra to his work it drove just fine.A week later he calls and tells us it will not shift (a new problem) at that point [redacted] took the steps to accommodate him again by trading him in to the Ford Escape,which he now drives."This is a statement from the salesman who helped Mr [redacted] Mrs [redacted] was not on the loan, nor was she the individual purchasing the carWe did in fact trade Mr [redacted] out of the Xterra into a Escape.Tell us why here

There was a lost title issue that we explained to Mr [redacted] that we were having to contend withIt's the car business and sometimes these things happenWe have offered to buy the car backWe anticipate the title any day now from our vendor and to have it transferred this week.Kind Regards, [redacted] [redacted]

Dear Mr***: I am available to discuss your situation at any given timeHoliday Motors has a paid reciept where out of the $bill we paid $towards the repair of your CXat the Mazda dealership in Georgetown to show good willThe reason the credit card fee was disputed was, because it was combined with your downpaymentThe reimbursemnet of the warranty was suppose to come to directly from the 3rd party warranty companyI may certainly follow up on that to make sure you get the money ASAPThe reimbursement of that money from the warranty will more then cover the repair of the water pump and $you put towards the initial repair we assisted you withSo in retrospect you will actually be saving money from what you initially spent on the warrantyPlease call me at the number below if you would like to discuss furtherYours Truly, [redacted] /GM ###-###-####

Complaint: [redacted] I am rejecting this response because:First (in January), [redacted] initially told me that the check was going to be sent by Alpha Warranty and not Holiday motorsSecond (now that I have their attention and they actually cancelled the warranty), I still haven't received a checkSo yes, I filed a dispute on my credit card to get the money back for the warranty ($1750)Now that I have my money back for the warranty, I want my money back for the repairs on the vehicle they sold me knowing that it had these issuesBoth Georgetown Mazda (service manager will testify), and Alpha warranty (the warranty service they sold me) will agree that Holiday motors knew of the issues the vehicle had when they sold it to meI was told by both of them that basically, all they did before they sold it to me was reset the computer to temporarily shut off the check engine lightThe check engine light turned on miles after leaving the dealership! I didn't even make it home!I feel that if Holiday motors wants to make it right they should have paid for all the repairsInstead they are playing this war of attrition and they hope I'll quit so they don't have to payI don't understand how it's so difficult for them to understand that: I wanted a car, bought a car, was sold the warranty, car was sold to me with known pre-existing issues, check engine light came on miles after leaving dealership, warranty they sold to me didn't cover it because after investigation it was determined dealership knew of issues, they (Holiday motors) wouldn't cover all the repairs, I paid for some of the repairs out of pocket because it was my only means of transportation and had no choice, asked them to cancel warranty/send me refund, then took just under months to cancel warranty, and still not send a check or pay for my out of pocket repair cost.I will accept a response when I receive a check for the repairs I paid for out of my pocket in the amount of $ Regards, [redacted] ***

[redacted] assures management that he picked up [redacted] ***'s vehicle and took care of the repair as of yesterday (May 12, 2014)

The owner has spoken to [redacted] and [redacted] (the salesman)He has asked that the customer take the vehicle to A & S auto repair [redacted] *** TX [redacted] for a free diagnosisOnce this is done Mr [redacted] may contact him- [redacted] *###-###-####This should create more immediate results.Thank you

Complaint: [redacted] I am rejecting this response because:I have not received any money from Holiday Motors, LLC as of this morning The whole time you had my jeep you said you were trying to get it done through the warranty, but as soon as I put a negative review on your website, you told me that you would no longer help me and I had to do it on my own You act like you are the only one that has put money into this jeep I made a large down payment, drove it for days, almost wrecked twice because of the problems, have paid months of payments, have paid months of full coverage insurance, paid for a rental car for months (because you don't do loaners), paid a mechanic to replace parts, front end alignment, rotate and balance the wheels and paid [redacted] for the diagnosis fee (that didn't fix anything) I have paid out too *** I tried to get you to find me another Jeep and I kept getting the run around or lie after lie I finally got tired of it and told you I was going to take action if you didn't do something about it...so here you go As soon as the jeep is repaired, I will send you a copy of the bill and you can send me a check for that, however, I'm sure I will get a lie about that check being mailed too Just do the right thing and take care of this problem..be honest for once Regards, [redacted]

There was a lost title issue that we explained to Mr [redacted] that we were having to contend withIt's the car business and sometimes these things happenWe have offered to buy the car backWe anticipate the title any day now from our vendor and to have it transferred this week.Kind Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The vehicle will be transfer*** next weekThere is nothing abin the way this process was handledEven when she bought this new car from *** *** she owns it once she signs the paperwork even though it only has a paper tag when she drives it off the lot, just like when she bought it from
Holiday MotorsThe paper tag still proves ownership and there sometimes may be a delay in getting the title perfected

It is a lost title and we are working to expedite it.*** ***

Complaint: ***
I am rejecting this response because: the jeep never left a hard top road and I told them to feel free to check the GPS they installed*** did replace a couple of parts and so did I, yet the jeep still has the same problem The jeep did not have the wobble when I test drove it or even when I drove it home, therefore, that's why I took it back..to have it fixed under warranty I have not received any money from Holiday Motors as of today (9/24/2015) and gave them several chances to make this right They told me that since I had left a bad review on the website, they couldn't help me anymore *** said he mailed the check on sept 14th, then sept and I still don't have it....yet he mailed my plates on sept and they arrived yesterday I don't think a check was ever mailed
Regards,
*** ***

We would like to know what manager told Mr*** we would not accept his trade inAll managers have denied such communication ever happenThe vehicle does not have a bad carfax, we have been through this before with Mr***We would be happy to accept Mr***'s trade in at fair
market value if he wishes to purchase another vehicle from usHe may contact the GM for further information *** *** *** ***.Thank you

Complaint: ***
I am rejecting this response because:
I have responded to **'s text - he asked for my work address and stated he was going to pick up the vehicle on Monday, May and NEVER SHOWED UP or called/text to explain why and set up a new time This was the exact same issue as before Yes, I signed the odometer reading but as I stated in my complaint - I was told that they did not have to "count" the mileage put on the car due to "test drives" A friends husband stated that did not sound right
My main issue is getting the car fixed and they are still making promises they can't keep And for the record, they picked up the part AFTER I went to the car dealership and had it out with them in front of everybody - as mentioned in my complaint
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This is the first we are hearing about these issues, months laterShe bought the vehicle and it ran well all this timeIt was running great when she took delivery or she would not have purchased the vehicle