Hollywood Lace Reviews (61)
if you placed the order with an Amex you can call them and they will look into it if they have several complaints amex will stop doing business with them. im pretty sure that Hollywooddlace does not want Amex cancelling them. if you know anyone else going through the same thing you and I are going though have them call their credit card company. these people need to stop ripping off consumers. I have stopped ordering through them.
Thanks so much.
Didn’t get any refund
Go to superhairpieces they are the best
Stay away from Hollywood lace
This company is a scamThey did not respond to me regarding my complaint and I contacted them timesWhat I received, after waiting weeks for something I had a rush order on of 3-weeks, was horriblePhotos of the product are not even remotely close to what you receiveBeware, stay away from Hollywood Lace
My order was placed on 02/29/It did not arrive until 04/10/Order was wrong, returnedOwner did not refund fully and trying to defraud me My order was placed on 02/29/I paid $which included Rush Delivery (3-weeks) it didn't arrive until 04/10/I emailed them a few times before it arrived sinceWhen I received it, my order was not finishedI waited 6-weeks for my order and when it arrived, they told me to send it backI sent it back but I told them I did not want to wait another 6-weeks for my orderThey ignored me for weeks and I finally emailed them over and over again demanding a refundIt took two weeks for them to get in touch with meThe owner told me I would be refunded $not $and had taken off: restocking fee European Hair bleached knots shipping super Rush He's charging me for the services he failed to actually deliverIt taken me monthsI've demanded a full refund of $seeing as how I act
Refusal to resolve an issue with a defective hair system I ordered & paid in full, a new hair system from Hollywood Lace on 11/1/ My sample was received by them on 11/23/In that order I paid for: ITEM NAME: SUPER FINE SWISS LACE FRONT W/ FRENCH LACE & FULL POLY Hair Colors: [redacted] Mail In Color Sample Add Gray: No Gray Hair Type: Remy Human Hair (Recommended) Hair Density: Medium Hair Texture: Medium Wave / Curl: Light Wave Bleach Knots: Front Section Only Hair Length: Inches Hair Style: Brush Back Hair Base [redacted] Mail In Size Quantity: Shipping: Domestic U.S Production Time: Rush - weeks A professional hair cut and style: Front Length: inches inches Side Length: 1/inches inches Back Length: inches inches Top Length: inches inches First off, I paid for 4-Rush time, but it took weeks Then I paid for a "professional hair cur & style" and it came 'uncut' I was pressed for time, as I needed the system for a certain date, and b
I have been a customer with Hollywood Lace for over six years nowIn my over years wearing a Hairpiece I have used many Hair Clubs and ordered from almost everyone out there.Without a doubt, Hollywood Lace has the best HairpiecesNot even close from my experienceIn my six years with Hollywood Lace I have only had one issue and [redacted] fixed it promptly and fairlyFYI it was actually my fault, but they took care of me anywayI highly recommend them any day
This company gives confidence back into men if all agesI am so greatful to have them in my life! Their costumer service is above average and their turn around time is good too! Before coming to Hollywood lacei did not find another company that was Even remotely closeOnce I worked with themthe rest is history!!
Received defective productSent it back, I was contacted by phone, it [redacted] be repaired or replaced.They sent the defective one back to me Order Date: 12/19/Order ID#:XXXXXXX months later Received hair piece with the crown on the right frontShould be be left rearSent back, received phone call, this [redacted] be corrected Jan 8th emailed about product, they replied "Thank you for your patience Unfortunately, the factory has misplaced this order, therefore they are producing an entire new system for you." Then they sent me the defected unit backTried to contact them & no replyI left phone messages & emailed
I paid $for a "customer hair system", it arrived late, the quality is worse than a off the rack wig at Walmart and the customer service is horribleThey refuse to replace it even though is was never wornThe "undetectable knots" they described look as if the hair was glued to the unit with liquid nailsPoor customer service, deceptive business tactics and an all around lousy company
Defective product returnedDid not receive refund or replacement I ordered units over months ago I received the package on 1/21/ The units did not have ploy where you can place tapes to keep the unit on the head Otherwise, it would not stay They are defectiveI contacted HL and talked to ***He appoligized and asked me to return them and they will fix them I return the package as refused Since then, I have been on the phone and emails for some weeks for different people in the office, support and the manager *** They claim the package when received was openned damaged and the units are gone They asked me to file a claim with USPS! I checked the link they sent me and clearly states the claim to be filed by the sender and have to produce proof of insurance and proof of damage, both I dont have but HL! I kept repeating this to several people including [redacted] but she refused filing the claim, refunding the money or providing functioning unit My action pl
Ordered a unit it was not processed right so it was short lived Worked with [redacted] to get a replacement was charged in full and the unit was wrong I ordered a unit and it was not bleached processed correctly so it was impossible to comb through Every day it got worse spent minutes a day brushing through the snarlsDue to all the brushing the unit did not last long at all and all the hair fell out I talked to [redacted] and she said she would super super rush me a new unit I was charged in full with no credit for the poorly made unit which should of never been sent out I also verified twice with her about the color which has never been right She promised me it would be 70% 2A and 30% 2B in color Received the unit which was badly needed and the color was a I asked if I could get refunded for the coloring of the unit my technician charged a dollars for I also emailed asking for some kind of create for the faulty unit all my emails go unanswered I am greatly disappo
This company has failed to issue refund although product reported as unacceptable, and returned to and received by them On June 27, 2016, an order for two hair replacements was placedHair samples were provided previouslyPayment of $was made by credit cardThe payment was processed through Pay PalThe Order # XXXXXXX The hair replacements arrive months laterThe size, color, and density are not as orderedThey were returned to HLHL represented they would have the order remade months later I received the exact same two hair replacements from Order XXXXXXX that were returned to HLOn 12-15-16, "***",identified as owner, admitted to the wrongI demanded a refund [redacted] requested I let HL earn my businessI agreed to a partial refund on the following representations: "if you like your new order we are evenIf you don't call me and I will refund you balance of $235." In March 2017, I received two hair replacementsSize great, but hair color too dark, and the
I have ordered times from Hollywood Laceof the times I paid a $fee for the super rush shipmentThis is supposed to be to weeksNot once I have received my order even close to that time lineIn most cases it is to weeks before I receive my orderWhy am I being charged $for it to be shipped in weeks or less? Seems to be a scam on how they charge for something they know they will not deliver onI am thinking about filing a class auction lawsuit as I am sure this is happening to everyone who orders from themUnits have been decentAlthough the last one went completely bald on side of unit after only wearing for weeksCustomer service is not the bestHave called to check on orders and always told me I'll receive an email within hrslast time I called times and never reached anyone
I left a negative review on December 29, It was about a phone rep that at the time I thought was the owner or the manager The owner has contacted me several times since then and has attempted to make things right He has gone above and beyond to make to accomodate I willing to give the company a second chance and I am positive he will make sure his phone rep will not perpetuate this again