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Hollywood Lace

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Reviews Hollywood Lace

Hollywood Lace Reviews (55)

I went online and saw the web site add for Hollywoodlace wigs and decided to buy a full wig from themI made my purchase using their custom wig buttons and made my purchase for a total plus delivery when my product arrived it wasn't anything like the one on their ad and it wasn't even a wig, it was a peace of Styrofoam with hair hanging everywhere, It wasn't even styled or combedI e-mailed the company and after arguing thru e-mails about how i'm supposed to get what I want I was told to return it for a refundI did as they asked and paid to have it returned to theThen they sent me an e-mail (copy attached) saying they do not refund money back and that I could get an upgrade but no refund that who ever said that made a mistake because they don't refund for used items or open itemsI did not use it and I sent it back in the original bag and shipping envelope.Now they have te product which I don't want and my moneyPlease help get my refund.Thank you
On Wed, Apr 19,

Received a product which has lot of grey than what I ordered
I have been ordering from HL from years I am very disappointed with the products this time Order # XXXXXXXI ordered for 10% grey just like last time But the grey is so much and looks like 25% or more I had sent multiple emails to HL with pics of the system They haven't responded for more than a month HL is asking me ship the product to check and not giving any assurance of the replacement or some discount on next order This is an international shipment which I paid for when placing an order For me to send it again to them, I need to pay again which *** cost almost price of the system
Now I am stuck with these two systems as I can not color it as the grey hair comes in synthetic I am expecting a replacement for this

I ordered a Hair System from Hollywood LaceGreat qualityI would recommend them 100%Thanks Hollywood Lace for great HairThanks

I have ordered times from Hollywood Laceof the times I paid a $fee for the super rush shipmentThis is supposed to be to weeksNot once I have received my order even close to that time lineIn most cases it is to weeks before I receive my orderWhy am I being charged $for it to be shipped in weeks or less? Seems to be a scam on how they charge for something they know they will not deliver onI am thinking about filing a class auction lawsuit as I am sure this is happening to everyone who orders from themUnits have been decentAlthough the last one went completely bald on side of unit after only wearing for weeksCustomer service is not the bestHave called to check on orders and always told me I'll receive an email within hrslast time I called times and never reached anyone

Best hair system I have ever wornGreat hair line.Thank you so muchI had been ordering Hair Direct from other online companies and from Hair club, but Hollywood you are truly the bestI would 100% recommend your hair piecesYou guys have the best hair systems and on top of that really good pricingThanks

I was initial told the wig they produce was done at their business location in Hallandale, Florida XXXXX by the ownerAnd finish in weeks / Hollywoodlace
East Hallandale Beach Blvd Suite
Hallandale, Florida XXXXX
Domestic: XXX-XXX-XXXX-out of service; X-XXX-XXX-XXXX.-hang up.....M-F ESTTO 5PM
I purchased a hair piece, full wig from Hollywoodlace on April 7, The order number is XXXXXXX The web site said my wig was schedule to be delivered to me on May 19, XXXXX That would be weeks According to the website Rush production time is to weeks I did not paid for rush production Standard production time was listed as to weeks I had no delivery charge, and that for standard production
Before I purchased the wig I spoken with the owner of the company, and he said the wig is processed right there in Hallandale, Florida XXXXX, and not in China
I had an bad experience purchasing a wig from wigby, and their bu

Defective product returnedDid not receive refund or replacement
I ordered units over months ago I received the package on 1/21/ The units did not have ploy where you can place tapes to keep the unit on the head Otherwise, it would not stay They are defectiveI contacted HL and talked to ***He appoligized and asked me to return them and they will fix them I return the package as refused Since then, I have been on the phone and emails for some weeks for different people in the office, support and the manager *** They claim the package when received was openned damaged and the units are gone
They asked me to file a claim with USPS! I checked the link they sent me and clearly states the claim to be filed by the sender and have to produce proof of insurance and proof of damage, both I dont have but HL! I kept repeating this to several people including *** but she refused filing the claim, refunding the money or providing functioning unit
My action pl

This company has failed to issue refund although product reported as unacceptable, and returned to and received by them
On June 27, 2016, an order for two hair replacements was placedHair samples were provided previouslyPayment of $was made by credit cardThe payment was processed through Pay PalThe Order # XXXXXXX
The hair replacements arrive months laterThe size, color, and density are not as orderedThey were returned to HLHL represented they would have the order remade
months later I received the exact same two hair replacements from Order XXXXXXX that were returned to HLOn 12-15-16, "***",identified as owner, admitted to the wrongI demanded a refund*** requested I let HL earn my businessI agreed to a partial refund on the following representations: "if you like your new order we are evenIf you don't call me and I will refund you balance of $235."
In March 2017, I received two hair replacementsSize great, but hair color too dark, and the

This business is only interested in your money and that's it, they buy low quality cheap and sell as a premium product!

Hair came out after few days of wear.Also tangled and dry brittle
This is order information.They sent me wrong ordered originally.Then I had to wait another 8weeks to correct.When I got them I wore one for a week in that time hair feel out and sheded also hair became dry and tangled could barely get a pick through it.I had to use the second one after a week because hair was bald in front of first one.Second one was Sam way.I contacted customer service *** said *** owner would contact me he did I explained to him situation.He never got back to me.Order ID#:XXXXXXX Order Date: 08/13/ Name: *** ***
Estimated time of delivery: 01/06/
Order Note: shipped 2pcs usps 12/XX XXXXXXXXXXXXXXXXXXXXXX factory sent 2pcs 12/fact sending new systems 12/24...11/rec'd pkg...shipped 2pcs usps 10/XX XXXXXXXXXXXXXXXXXXXXXX factory sent 10/2pc
* This date may be subject to change if we have yet to receive your specs such as size (template or sample piece) and/or hair sam

No refund or exchange of Defective Units
We are asked to stock and use the units later
Now they say that warranty has expired
I had purchased Hair Units in September and used them in Dec and Feb 2018.It was based on an add offering special discounts and asking customers to buy and stock them for future use
One can only identify a defective hair unit after it is worn , cut and used There is no other wayYou incent us to buy and keep in stock Your ads clearly mention that So if we keep in stock we have to wear them later when we need
I used the first unit on Dec ,and went for my first monthly maintenance on Feb 8, and reported that the unit was defective I did not use / wear it for months The second unit was worn on Feb 8, and lasted till April Both units were worn once for two months each life is from to
months This is based on the previous units bought from them I had to pay installation charges of

I bought a hairpiece and paid $209(incl.$shippng), product was returned without using the very next day after delivery,
Was only refunded $
I bought a hairpiece and paid $209(incl.$shippng), the product was delviered exactly one month late than the originally scheduled delivery date, plus it was not per the specification put in the order, so I returned the haripiece without using the very next day after delivery,
I have been following up with customer servicefor more than a month now so far has only been refunded $
Please help me get my remaining amount atleast(139$ more)

When I spoke to them on August21, they told me my unit was being cut in and shipped that dayNo unit as of today
When I spoke to them on August21, they told me my unit was being cut in and shipped that dayNo unit as of today August 31, and it has not been sent to me My complaint emails have gone unanswered and finally I spoke to someone today I wonder why they would lie to me?

On February 18, an order, #XXXXXXX, was placed with Hollywood Lace They have not sent the products ordered or a refund as requested
On February 18, 2016, order number XXXXXXX was accepted by Hollywood lace for two hair systems on their order form, copy available, with payment on our Discover credit card Hollywood Lace eventually mailed one hair system that did NOT match what was ordered on their order form Numerous attempts were made to contact them at the phone number that they provided, (XXX) XXX-XXXX On May 17, 2016, at approximately 4:40PM an employee that identified herself as *** said I would have to talk to the Manager, "***" regarding not receiving the products that were ordered I left our phone number for *** to call, however did not receive any message from *** On May 19, 2016, at approximately 4:PM I again spoke with an employee that identified herself as ***, (XXX) XXX-XXXX, and she said *** was gone for the day I explained that I had spoke

I purchased a mans lace front hairpiece in 9/30/
When I received the piece it was too too dark and the lace in front was awful not natural
mans lace front hairpiece purchased 9/30/when it came it was so so black lookingI called and told them so I sent it backI received it back in two weeksThe lace in front was not natural at all and the hair was standing on end could not comb it down to stayI have been in the hair business yeARS This was the worst hairpiece I ever hadI had to tint the orange hair myself These people are the worst business company to deal withOrder #XXXXXXX Super fine swiss lace w French lace$Visa card

Wow! These are some pretty shocking reviews-
Let me enlighten you- My experience with Hollywood Lace was quite different
To begin, my sales representative's name is ***He was very pleasant to speak with, good guy, funny and is very knowledgable of their products*** took his time to answer every one of my questions patiently
I received my hair piece yesterday, I ordered the "Hollywood Lace with full poly" Now I have to say, I am a very picky person with my piece so I provided pictures to ensure that he had an idea of exactly what I needed
Well, I am happy to say No complaints here! I am very relieved that my experience was a good one, although I can say these reviews here can be pretty scary
My advice to anyone ordering a hair piece is, take your time, do your homework and consider all the factors before ordering a hair piece if this is your first time like mine be patient as this can be a tricky process, after all we are ordering hair pieces via phone
Again I had a great experience with Hollywood Lace and I intend to continue doing business with them real soonI will definitely give another review once I begin to wear my piece
All the best!
*** ***

Horrible service! Beware!
Product is low quality,after use, it is damaged and can't be worn againI contacted them for help in February, can they avoid my calls till AprilManager, *** won't do anything to helpSpoke to ***, apparently the owner or something, and even worse supportThey asked me to ship my piece for review, and now they won't ship me back My Piece I paid for
The are money stealers
Ordered twice and both times was a horrible experienceShipping is so not reliableCustomer service, is so scared to deal with
I don't want to say I told you so!!

This company gives confidence back into men if all agesI am so greatful to have them in my life!
Their costumer service is above average and their turn around time is good too! Before coming to Hollywood lacei did not find another company that was
Even remotely closeOnce I worked with themthe rest is history!!

Received defective productSent it back, I was contacted by phone, it *** be repaired or replaced.They sent the defective one back to me
Order Date: 12/19/Order ID#:XXXXXXX
months later Received hair piece with the crown on the right frontShould be be left rearSent back, received phone call, this *** be corrected
Jan 8th emailed about product, they replied "Thank you for your patience
Unfortunately, the factory has misplaced this order, therefore they are producing an entire new system for you." Then they sent me the defected unit backTried to contact them & no replyI left phone messages & emailed

My order was placed on 02/29/It did not arrive until 04/10/Order was wrong, returnedOwner did not refund fully and trying to defraud me
My order was placed on 02/29/I paid $which included Rush Delivery (3-weeks) it didn't arrive until 04/10/I emailed them a few times before it arrived sinceWhen I received it, my order was not finishedI waited 6-weeks for my order and when it arrived, they told me to send it backI sent it back but I told them I did not want to wait another 6-weeks for my orderThey ignored me for weeks and I finally emailed them over and over again demanding a refundIt took two weeks for them to get in touch with meThe owner told me I would be refunded $not $and had taken off:
restocking fee
European Hair
bleached knots
super Rush
He's charging me for the services he failed to actually deliverIt taken me monthsI've demanded a full refund of $seeing as how I act

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Address: 554 N. Frederick Avenue Sutie 326, Gaithersbug, Maryland, United States, 20877


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