Hollywood Tans

Revdex.com: At this time, I have not been contacted by Hollywood Tans regarding complaint ID [redacted] Sincerely, [redacted] ***

We've had numerous points of contact with this customer since July (please see emails below) but he's extremely difficult and so a lien has been placed on his property for non-paymentIf he is now pulling the "give me 50% of my money back or I'm going to threaten you with the Revdex.com" tactic, that makes things even more challenging for usWe replaced two handles on his windows and we are now scheduled to paint the interior of his windows on the 22nd of next month, which is the only thing we haven't done up to this point to try and make the client happy We have gone way above and beyond with this client but sometimes you run across a client who isn't ever going to be truly happyBest,E [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I am emailing about this complaintThis matter has been amicably resolved.You can remove my complaintIt was just a misunderstanding.I am still doing business with the company and I am a very satisfied customer.The owner of the company made everything right.Thank you very much Regards, [redacted]

Upon review of file, it does appear original order of items requested are in production and are expecting delivery of these items the week of the 24th of April Upon receipt we will be contacting customer to schedule installation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

April 19th 2016To Whom it May Concern:I am responding to a complaint by a [redacted] [redacted] entered into a membership on May 4th See attached signed membership agreement, Being she started after the first of the month she was prorated for MayAs per her membership agreement she needed to pay full payments of $June, July and August would have been per contractual agreement fulfilled but would need to come in person to sign a cancellation form by the 25th of August so not to be charged againAs per the agreement no phone cancellations are allowedI have sent over her history also so you can see any payments she made, all the declines and the resubmitted payments on April 6th that finally did come outShe actually owes a total of months at $a month plus a $decline fee every monthOur computer system stopped trying to charge the delinquent account in December 2015, but per her agreement she still owes for months and counting until paymentis resolved.On April 6th, [redacted] came to our Collegeville location irate as to why she was charged paymentsThe sales girl at that time told her that she would write down the complaint and a manager would call her as soon as possible [redacted] became agitated and yelled at the sales girl and in front of customersShe made a few phone calls and left the salon after she gave my sales girl the middle fingerMy manager Caitlyn spoke to [redacted] on April 6th and told her she would be in tomorrow April 7th till [redacted] said she would be in to discuss her agreement and never showed.Please let us know if there is any other information you may needWe have already sent her account to collections.Sincerely,Jacqui B.Owner/Operator

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12120887, and find that this resolution is satisfactory to meThey have agreed to split the remaining $4,balance, however I am still waiting on the warranty paperwork Regards, L [redacted]

Complaint: I am rejecting this response because:A major premise of the complaint was the slow service, lack of communication, and misquoting the pricing on the shutters we originally selectedI did receive an email from AVW (T [redacted] ***) on March 14th (I called again the same day I submitted this complaint) T [redacted] 's email stated: "Thank you for your phone call today, I apologize about the delays you have hadI have contacted C [redacted] with the San Jose store, and she said that she will email you some dates for installPlease feel free to contact me, if you should have any questions."The day I spoke to Tishina, she indicated the shutters should be completed the following week The Revdex.com update from AVW indicates the shutters were still a month out from being completed AVW seems to have severe scheduling, production, and/or communication issues In regard to the email response from Tishina, I have not yet heard from C [redacted] Also AVW has not offered to make an concessions for its pricing error, not to mention the poor communication and production/install delays Regards, D [redacted]

Hollywood Tans of Mission Valley takes great pride in customer serviceThis circumstance was more complicated then the customer lead onShe had purchased tanning and lotionsThe refund was not requested right away, she opted to put the credit towards other products and servicesThen later
requested a full refundThe store associate continued to let her tan for months and informed this client it would be deducted from her credit on filewhile she was contemplating continuing our servicesWe were under the impression while she continued to tan with us, that she was keeping the credit on fileA few weeks later we received this complaint along with a dispute from her bank This client has received her re fund minus the services she usedWe at Hollywood Tans would strive to take care of our customers

Service ticket has been provided from inspection completed 2/on door issue and processed for corrective action; parts orderedService is scheduled for tomorrow morning, 3/to address and complete the concern

April 19th 2016To Whom it May Concern:I am responding to a complaint by a *** *** *** entered into a membership on May 4th See attached signed membership agreement, Being she started after the first of the month she was prorated for MayAs per her membership agreement she
needed to pay full payments of $June, July and August would have been per contractual agreement fulfilled but would need to come in person to sign a cancellation form by the 25th of August so not to be charged againAs per the agreement no phone cancellations are allowedI have sent over her history also so you can see any payments she made, all the declines and the resubmitted payments on April 6th that finally did come outShe actually owes a total of months at $a month plus a $decline fee every monthOur computer system stopped trying to charge the delinquent account in December 2015, but per her agreement she still owes for months and counting until paymentis resolved.On April 6th, *** *** came to our Collegeville location irate as to why she was charged paymentsThe sales girl at that time told her that she would write down the complaint and a manager would call her as soon as possible*** *** became agitated and yelled at the sales girl and in front of customersShe made a few phone calls and left the salon after she gave my sales girl the middle fingerMy manager Caitlyn spoke to *** *** on April 6th and told her she would be in tomorrow April 7th till*** *** said she would be in to discuss her agreement and never showed.Please let us know if there is any other information you may needWe have already sent her account to collections.Sincerely,Jacqui B.Owner/Operator

Matter has been resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[the representative from the company is lyingThe day after I use the services I requested a refund because my skin broke out in a rash and my doctor told me to no longer use that serviceI was planning on keeping only the lotion that I bought which was $that included two months of free tanningthe other $for the other services that I purchased in advance as a package was supposed to be refundedThe salesperson tried to talk me into using that as a credit towards something else but I am formed her that I would be moving in July and did not want to purchase any other services but I wanted a full refundI was told that I would get this refund in March and I emailed this information to the representative that replied back times and kept asking the sales associate had she heard anything back and there was no responseSo, I had to file this complaint and file a complaint with my bank to get money backI got a call from the associate about weeks ago for the first time only because my bank file the dispute on my behalf and refunded me the moneyAt this point the associate asked for the money back for the tanning lotion and tanning sessionsI would have never heard from her at all if this had not occurred and she had no interest in returning my money]
Regards,
*** ***

American Vision is in communications with the customer and unfortunately by the delay of the manufacturer we awaiting for completion parts to finally deliver on 11/ Upon inspection and confirmation to proceed we will schedule completion immediatelyThank you!

Revdex.com:
At this time, I have not been contacted by Hollywood Tans regarding complaint ID ***I went to Hollywood tans and it was completely closedThe mall businesses say they have not been open in the last month and that
they are closed for goodPlease investigate this matter
Sincerely,
*** ***

Complaint:
I am rejecting this response because: American Vision Windows cheated customer/did bad job with full charge!!!
Regards,
*** ***

Issue has been resolved and have provided a reimbursement for damage

Revdex.com:At this time, I have not been contacted by Hollywood Tans regarding complaint ID ***.Sincerely,*** ***

I just signed on with there sports arena store and went in for tanning right after the first. The store was closed and they still billed me $65 and change. I want a full refund. Michael Rabello.

April 19th 2016To Whom it May Concern:I am responding to a complaint by a [redacted]. [redacted] entered into a membership on May 4th 2016. See attached signed membership agreement, Being she started after the first of the month she was prorated for May. As per her membership agreement she...

needed to pay 3 full payments of $73.99. June, July and August would have been per contractual agreement fulfilled but would need to come in person to sign a cancellation form by the 25th of August so not to be charged again. As per the agreement no phone cancellations are allowed. I have sent over her history also so you can see any payments she made, all the declines and the 2 resubmitted payments on April 6th that finally did come out. She actually owes a total of 10 months at $73.99 a month plus a $5.00 decline fee every month. Our computer system stopped trying to charge the delinquent account in December 2015, but per her agreement she still owes for 10 months and counting until paymentis resolved.On April 6th, [redacted] came to our Collegeville location irate as to why she was charged 2 payments. The sales girl at that time told her that she would write down the complaint and a manager would call her as soon as possible. [redacted] became agitated and yelled at the sales girl and in front of customers. She made a few phone calls and left the salon after she gave my sales girl the middle finger. My manager Caitlyn spoke to [redacted] on April 6th 2016 and told her she would be in tomorrow April 7th 2016 till3. [redacted] said she would be in to discuss her agreement and never showed.Please let us know if there is any other information you may need. We have already sent her account to collections.Sincerely,Jacqui B.Owner/Operator