Home Improvement Select

Mrs***, As we spoke about on the phone the materials were special order Everything you and I spoke about is a go Please respond and let Revdex.com know we came to a solution Thank you

Complaint: [redacted] I am rejecting this response because:Mr [redacted] We truly appreciate your good intentions to refund our money, however we were told November 3rd that it would take business days to mail us this checkWe are still waiting for the check Sincerely, [redacted]

This was a large job with a huge fence and a stamped concrete patio all of which turned out exceptional I have attached pictures of the job for viewing I am sorry if there is any confusion with what was picked for colors these are the colors that this client picked out when finished my production manager compared the picked color on the sheet with the finished product it is a match Sometimes a color on a board looks different than the color on the ground but this is exactly what was picked All of our stamped concrete gets a sealant brushed or sprayed on at the end that is how the concrete is finished At the end of the day if there is anything we can do to help the situation we will but this job was built to code and turned out exactly how the client contracted it to be Please call our office is you have any service issues or concerns with your project in the future thank you

Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ To Whom it may concernThe client purchased a custom built wall system to fill in the patio covered areaThere were delays in the delivery from the manufacturer and the client was given a substantial discount of the project because of this The CUSTOM built walls are scheduled to be in our warehouse Wednesday and Thursday of this week as we told the client Monday of this week and guaranteed the install to take place next Monday the 28thShe agreedHome Improvement Select fully intends to install and finish the project to the clients satisfactionSorry for the delay

Final Consumer Response / [redacted] (2000, 7, 2015/08/13) */ They have responded to my complaint and fixed the problemThank you

I am sorry for the delay The vendor ordered the railing wrong from the order we sent to them after it came in wrong we immediately reordered and the correct handrail is ready to be picked up as of Wednesday the 23rd of November We did not pick it up due to thanksgiving but it is ready to go now We will be in touch as soon as possible to get the install scheduled Again, sorry for the delay and expect ot here from us very soon thanks

Mr***, Again sorry for the delay We try to make everyone as happy as possible when it comes to all of our clients I assure you [redacted] will take care of it He has your number and I believe you have his now as well I gave you my direct line for a reason Anytime you need or have a question feel free to call me

Tell us why here...Mr [redacted] , I see the delays in the production and I am aware of the calls I will see this through and install this project this order is on the next cycle of covers coming into the warehouse I will have my staff get in touch with you asap we will finish the job to yours and my satisfaction then talk about any concessionsI am sorry for an inconvenience for this Be assured I will do everything in my power to get this accomplished Thank you

Complaint: [redacted] I am rejecting this response because: it is untruthful On 10/12/I received a visit from a General Manager representing the business In front of myself and three other witnesses, he stated that the company was having financial issues and that my deposit had already been used for other jobs He stated that the only way out of this project was to give them more money so that supplies and materials could be paid for and delivered When asked if he knew that the supplies and materials had actually been ordered per the claims of his team, he stated he did not know he did not make any move to contact the office to verify the orders had been placed When asked to produce proof of the ordered materials, he again stated he could not provide such proof, nor did he make any attempt to verify the orders at that time He stated that they had secured a bank loan to fund new jobs but my project did not qualify for that benefit He again stated he needed more money for supplies and materials I explained that I was not comfortable handing over yet more money under these circumstances I explained that he had till end of business on 10/13/to provide proof of ordered materials that per their own contract no money was due till the project was completed and since no work had even begun and no proof of materials had been I have not heard from him since I received a phone call today, 11/11/16, from one of the receptionists stating that she had been given my file to review as they were not sure the contractor notes were accurate I again stated that no work had been started on my project No proof of materials/supplies being ordered had been given and at this time, the financing they had set up for me had expired She stated that the owner would be calling me shortly I have not heard from him at the time of this response I am not interested in continuing with this company and request again that my down payment be refunded Sincerely, [redacted]

We are aware of the delays in the jobs and are sorry this is taking longer than expected however, what sales people say in the homes is never truly 100% accurate sometimes there are delays We are not perfect but we do try and do what we say when we say what was offered to you today by our associate was a way to help expedite the project as all companies we must produce jobs to get profits and those profits pay for the next jobs my associate told you there were or jobs ahead of yours then we can order the rest of your materials which only take a couple days to get in Then we can start the offer made by her was a way to make it happen faster if you can pay for the rest of the materials to get them released before the other jobs get finished we can put another installer on your job and get it done faster that can be done by finance or cash since you financed, it would be done through your finance company I am sorry if she did no explain this properly as we told you the other or times you called we will get this finished as fast as possible We will be in touch very soon to get you scheduled

As I said in the response that you rejected, the materials were miss ordered by the vendor and reordered by them they came in and are ready to be installed the electric is finished at the same time I'm not 100% sure what it means to reject the response because of past issues that cannot be changed now we are in communication with you unfortunately the way you are communicating now is here at the Revdex.com which really resolves nothing We will work out some kind of concession for the delays after the work is completed and finished to my and your liking

Complaint: [redacted] I am rejecting this response because:The business did not respond to our request to forgive the remaining balance in addition, it should be noted that the company did not order the railing initially until the end of July, past the anticipated completion date The business has not contacted us; it is always us contactung them and they generally do not return the call the last contact we made was 11/in which tgey told us they were working on scheduling the final install one last thing I forgot to mention in the initial complaint is that the electrical work is not complete either neither the ouside light nor the outside plug works Sincerely, [redacted]

I sent this business a certified letter that was sent back return to sender I have heard that they are out of business

Mrs [redacted] , I do apologize for any confusion on the part of the staff and myself here at bath planet of stLouis We do get backed up sometimes and materials take longer to come in than usual if you ordered a bath project it is more than likely a custom ordered surround of some sort and custom cabinets if that is part of the job We will not start a job until all of the materials that were custom ordered do show up at the warehouse If you were told by a production manager he wanted to start your project then he was expecting to have those materials in place I you were told we could not start after that then that means they did not come in I will do my best to find out what the timeline is on the materials and get back with you asap We do finish all of our jobs but we never give a specific time frame up front due to things like this We are not perfect but we will get to the bottom of this and make sure we do a great job for you Sorry for the delays We will be in touch very soon

We are sorry for any delays in the project Our Bathroom and Kitchen division is very backed up due to the high volume in sales We can communicate better and are working hard to fix that problem We will be in touch very soon thank you

I have made several attempts at contacting the business by phone and emailI was told on one call after demanding the manager that they were back logged because they had just let an employee goI was told I should receive my refund in days and if not to call backWhen it did not show up I
called back and got no answer

Complaint: ***
I am rejecting this response because:Mr***We truly appreciate your good intentions to refund our money, however we were told November 3rd that it would take business days to mail us this checkWe are still waiting for the check
Sincerely,
*** ***

This was a large job with a huge fence and a stamped concrete patio. all of which turned out exceptional. I have attached pictures of the job for viewing. I am sorry if there is any confusion with what was picked for colors. these are the colors that this client picked
out. when finished my production manager compared the picked color on the sheet with the finished product. it is a match. Sometimes a color on a board looks different than the color on the ground but this is exactly what was picked. All of our stamped concrete gets a sealant brushed or sprayed on at the end. that is how the concrete is finished. At the end of the day if there is anything we can do to help the situation we will but this job was built to code and turned out exactly how the client contracted it to be. Please call our office is you have any service issues or concerns with your project in the future. thank you

Dr***, we are sorry for the confusion about your project. We do not try and push clients off on purpose. Sometimes there are scheduling conflict and installer getting sick you name it. We do not live in a perfect world. Because of this we never give an exact time
frame on when a job will be started and or completed ever. Sometimes it takes a while for companies like myself to get done with the jobs that are being worked on so we can get to yours and get started. We sell a lot of jobs and hate to make people wait. But as I said we are not perfect. We will do what we can to remedy this issue

I will research this issue. If the job was cancelled we will definatly refund any downpayment that was given. I will personally take care of this and be in touch soon. sorry for the delay