Home Improvement Select

Complaint: [redacted]
I am...

rejecting this response because: it is untruthful On 10/12/16 I received a visit from a General Manager representing the business.  In front of myself and three other witnesses, he stated that the company was having financial issues and that my deposit had already been used for other jobs.  He stated that the only way out of this project was to give them more money so that supplies and materials could be paid for and delivered.  When asked if he knew that the supplies and materials had actually been ordered per the claims of his team, he stated he did not know.  he did not make any move to contact the office to verify the orders had been placed.  When asked to produce proof of the ordered materials, he again stated he could not provide such proof, nor did he make any attempt to verify the orders at that time.  He stated that they had secured a bank loan to fund new jobs but my project did not qualify for that benefit.  He again stated he needed more money for supplies and materials.  I explained that I was not comfortable handing over yet more money under these circumstances.  I explained that he had till end of business on 10/13/16 to provide proof of ordered materials that per their own contract no money was due till the project was completed and since no work had even begun and no proof of materials had been.  I have not heard from him since.  I received a phone call today, 11/11/16,  from one of the receptionists stating that she had been given my file to review as they were not sure the contractor notes were accurate.  I again stated that no work had been started on my project.  No proof of materials/supplies being ordered had been given and at this time, the financing they had set up for me had expired.  She stated that the owner would be calling me shortly.  I have not heard from him at the time of this response.  I am not interested in continuing with this company and request again that my down payment be refunded.  
Sincerely,
[redacted]

We are aware of the delays in the jobs and are sorry this is taking longer than expected.  however,  what sales people say in the homes is never truly 100% accurate.  sometimes there are delays.  We are not perfect but we do try and do what we say when we say.  what was...

offered to you today by our associate was a way to help expedite the project.  as all companies we must produce jobs to get profits and those profits pay for the next jobs.  my associate told you there were 3 or 4 jobs ahead of yours then we can order the rest of your materials which only take a couple days to get in.  Then we can start.  the offer made by her was a way to make it happen faster.  if you can pay for the rest of the materials to get them released before the other jobs get finished we can put another installer on your job and get it done faster.  that can be done by finance or cash.  since you financed, it would be done through your finance company.  I am sorry if she did no explain this properly.  as we told you the other 2 or 3 times you called we will get this finished as fast as possible.  We will be in touch very soon to get you scheduled.

Mr. [redacted],  Again sorry for the delay.  We try to make everyone as happy as possible when it comes to all of our clients.  I assure you [redacted] will take care of it.  He has your number and I believe you have his now as well.  I gave you my direct line for a reason. ...

Anytime you need or have a question feel free to call me.

I sent this business a certified letter that was sent back return to sender.  I have heard that they are out of business.

[redacted],  I wish I would have seen this complaint before we met last week for your final measure.  I enjoyed speaking to you. As we talked about that day everything is on order and I will contact you when the materials arrive.

We are sorry for the delay in the project.  I know the deck was completed and finished and looks beautiful.

Mr. [redacted],  as we speak about when you call,  I am going through the jobs and service calls to get multiple jobs scheduled.  We just spoke about this yesterday again.  We appreciate your business and I will contact you as soon as we are able to schedule your service call.

Tell us why here...Mr. [redacted],  I see the delays in the production and I am aware of the calls.  I will see this through and install this project.  this order is on the next cycle of covers coming into the warehouse.  I will have my staff get in touch with you asap.  we...

will finish the job to yours and my satisfaction then talk about any concessions. I am sorry for an inconvenience for this.  Be assured I will do everything in my power to get this accomplished.  Thank you

Mr. [redacted] based on the conversation we had on a  November 24 phone call, if we cannot resolve my complaint mutually I will have no other choice then to proceed  with small claims court to receive judgement in the amount of $2,295.00.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are sorry for the delay on this.  the screen is on order from our vendor.  As soon as it comes in we will give you a call to schedule the install to finish that part of the job and reinstall the railing.

Initial Business Response /* (1000, 7, 2015/10/23) */
Contact Name and Title: [redacted], manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@live.com
This contract is for custom fencing and handrails. we have had some delays but the materials are in and calling to schedule has...

begun. We are having trouble contacting the client to schedule. We fully intend to finish this job with the custom ordered products as per our contract.

As I said in the response that you rejected,  the materials were miss ordered by the vendor and reordered by them.  they came in and are ready to be installed.  the electric is finished at the same time.  I'm not 100% sure what it means to reject the response because of past issues that cannot be changed now.  we are in communication with you.  unfortunately the way you are communicating now is here at the Revdex.com which really resolves nothing.  We will work out some kind of concession for the delays after the work is completed and finished to my and your liking.

Complaint: [redacted]
I am rejecting this response because:The business did not respond to our request to forgive the remaining balance.  in addition, it should be noted that the company did not order the railing initially until the end of July, past the anticipated completion date.  The business has not contacted us;  it is  always us contactung them and they generally do not return the call.  the last contact we made was 11/29 in which tgey told us they were working on scheduling the final install.  one last thing I forgot to mention in the initial complaint is that the electrical  work is not complete either.  neither the ouside light nor the outside plug works.  
Sincerely,
[redacted]

Final Consumer Response /* (2000, 7, 2015/08/13) */
They have responded to my complaint and fixed the problem. Thank you.

Mrs. [redacted],  I do apologize for any confusion on the part of the staff and myself here at bath planet of st. Louis.  We do get backed up sometimes and materials take longer to come in than usual.  if you ordered a bath project it is more than likely a custom ordered surround of some...

sort and custom cabinets if that is part of the job.  We will not start a job until all of the materials that were custom ordered do show up at the warehouse.  If you were told by a production manager he wanted to start your project then he was expecting to have those materials in place.  I you were told we could not start after that then that means they did not come in.  I will do my best to find out what the timeline is on the materials and get back with you asap.  We do finish all of our jobs but we never give a specific time frame up front due to things like this.  We are not perfect but we will get to the bottom of this and make sure we do a great job for you.  Sorry for the delays.  We will be in touch very soon.

We are sorry for any delays in the project.  Our Bathroom and Kitchen division is very backed up due to the high volume in sales.  We can communicate better  and are working hard to fix that problem.  We will be in touch very soon.  thank you