Home Pointe Property Management

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Due to much communication with Ms [redacted] prior to her having contacted you, we have spoken several times with the owner of the propertyHe really was more fair than the law required him to be in that he didn't even charge her for everything she was responsible forWe don't always agree with our clients' assessment but in this case we do.The first version of the deposit disposition began with a large credit because the owner didn't want to charge the tenant beyond the security depositThe final credit, ultimately, though still a credit from him, was quite a bit less than the original credit only because we didn't need to provide invoices for things we weren't charging her for - even though she was responsibleYou can see from the inspection report included in the attachment all the things that were deemed a tenant charge (TC) that were never charged to the tenantThe largest of which was the flea infested, urine soaked carpet in the sun roomThe owner does not want to charge her beyond her security deposit but he has told us that if she contests the charges in small claims court, he will counter-sue her for ALL the damage and necessary repairsPlease feel free to contact me should you have any questionsAnn [redacted] *** | General Manager

It was difficult to satisfy [redacted] as we were working to save her money and she, she told me at one point, was more interested in the "principle" of the matterRegarding the security deposit dis we sent the original within the requisite days [redacted] said she was going to see the property but didn't offer any input prior to the deadline; we estimated the tenant owed $After speaking with [redacted] and against our advice we prepared a revised disposition which included only the invoices received to date; the tenant would now owe $We told [redacted] charges to the deposit have to be followed up with invoices but she wanted a revision sent anyway without receiptsWe sent the revision to her days prior to the end of our contract but she did not respond until our time was upWe had our attorney look at her revision and he strongly recommended against sending it but said that any consequences were on her if the tenant objected so we agreed to do it for a reduced management feeThe revision could be done by her or her new property manager but she feels we are responsible for finishing - which is not true - and we don't work free of chargeRegarding the document she wants rewritten - it is our notes used for preparing the disposition and was only given to her because she insistedTo rewrite our own source document is, in our opinion, an unreasonable requestTo accommodate [redacted] 's desired settlement, however, we have rewritten on it words that may be illegibleWe have also revised the deposit disposition for her to mail if she still choosesAgain, we have been told by our attorney, it is incorrect (without receipts) and not advisable [redacted] has discounted charges she has receipts for and included charges she does not have receipts for; this makes no sense to usThe bottom line difference is negligible

Revdex.com:As long as HomePointe provides all of the following listed below timely and completely without dragging or delaying for unreasonable period of time, we can accept their settlement Pay the settlement of $ to me timely Provide all contractual documents and records to me Process, forward, and close ALL accounting matters completely as up to the termination date (12/31/per the e-mail discussion with HomePointe) Provide the annual statement(s) including etcfor the year for tax purposes as in the past One of the documents HomePointe shows my personal identity information HomePointe must be careful when they are dealing with any personal identify informationHomePointe shall be held responsible for revealing my personal identity information if identify theft issues arise Please do not post any documents with my personal identity information on the Revdex.com or HomePointe websites Please removed the attached document provided by HomePointe which shows my personal identity information (my social security number) Again, as long as HomePointe completes all the above Timely, we do accept their settlement even though we do not agree with their stance Thank you

Consumer states that the business has contacted him directly to address the issuesThe explanation regarding the requested repairs was accepted and the portion of the complaint regarding the rental ability was resolved as a unit was found and leased accordingly

We agree with Mr [redacted] The owner of the property has charged for things HomePointe advised against chargingWe have told our client that if the deposit disposition is disputed we will not be able to defend itUnfortunately, we are just an agent for the owner andcontractually can not make independent decisionsThe owner will have to provide an amended disposition once all the bills for work have come inWe will continue to advise our client to reconsider charges

This complaint has been resolved with Ms [redacted] directlyAll three versions of this complaint require closing upon verification

We did not bill this client for replacing blinds but we will pay the Desired Settlement of $The payment will be placed in their account today

I am rejecting this response because: This statement is factually falseAs of July 1, no tenant was secured for our propertyI personally spoke to the manager on July at 3:pm and 3:pm and have phone records to prove itAt that time I said I would email inquiries we received from our advertising for the home to her to respondFour days later, on July 5, she responded by email to say thank you for forwarding the emails and that she "will" contact themAs of July 5, 2016, we had websites with either photos, blurry photo, or all of our blurry photos postedThis would not have been recitified unless we had brought it to HomePointe's attentionOur statement from HomePointe shows that the advertising did not begin until 6/28/- only days before our home was available to rentWe were promised it would be advertised ONE week priorFurthermore, we we able to have a new management company advertise with their watermarked photos online and secure a tenant who in FACT is not a tenant that was introduced by HomePointeThis is a blatant statement and can easily be provenGiven the fact that the advertising was extremely late, did not produce a tenant, and our inquiries were delayed by days at a time rather than being promptly responded to, our best interests were not tended to by this companyWe factually brought several interested tenants to HomePointe from our advertising aloneThe correct advertising with clear photos were posted from July to July when I attempted to contact HomePointe to terminate the contractThat is days of advertising with clear photos on the webThese ads began July 5, four days after our home was available, as opposed to June 24, ONE week prior to our home being available to rentIf they had a renter secured by July 1, why would they claim to have had prospects lined up to view our home on Monday, Julywhen our new manager recovered the keys from HomePointe? This completely contradicts their storyFrom a consumer standpoint, we were scammed and received negligent services that did not meet what was stated would be provided in the contract

I am rejecting this response because:We suffered many infractions from HomePointe which they refused to recognize, so they forced us to seek help with other authorities, as we are now We did not just issue "idle threats." We chose not to drag everyone through small claims court, even though we strongly feel we would prevail since we have concrete evidence supporting our case.HomePointe charged $for the cleaning services: $was billed to the previous tenants and $to us (that was agreed upon)But, as our evidence shows, the cleaning was not done We have correspondence and photos showing the uncleaned aspects of the house but HomePointe has no proof that the house was actually cleaned They did not take mophotos as they were supposed to (that was another failure of responsibility on their part) The new tenants moved in and did the majority of the cleaning By the time HomePointe sent their cleaning crew back, there was nothing left to clean except the garage floor and the oven - so that's all they did The new tenants cleaned everything else Because the new tenants moved into a dirty house, they will not have to clean when they vacate That means we will have to cover the entire cleaning bill, and this situation was created by HomePointe We therefore feel justified in asking them to refund the $to us However, it is a valid point that the previous tenants were cheated as well since $was taken from their deposit How to resolve this fairly is a dilemma and perhaps the Revdex.com could suggest a fair solution? But in any case, the cleaning fees need to be refunded The Revdex.com is in possession of our concrete evidence in the form of tenants' e-mails and photos

I’m sorry, I thought she closed thisI called [redacted] immediately after receiving her complaint and a check was cut and mailed to the address she provided.Ann [redacted] *** | General ManagerHomePointe Property Management

If Ms*** will agree not to pursue this further, HomePointe is willing to settle this for $125.00. We maintain our assertion that the cleaner's did clean and the vacating tenant paid the other half of the cleaning bill without complaint. Please let us know if this is an acceptable proposal.Thank you, *** *** | General Manager

I am rejecting this response because:Homepointe kept saying that we were not charged for blinds. We had submitted the invoices and owner statement
to Revdex.com as proofs: The invoices and owner statement issued by HomePointe clearly showed that we were charged for the blinds per the invoice #*** Yesterday right after we received the business reply from Revdex.com, HomePointe sent a termination notice of property management to usWe did not do anything wrong to deserve this unfair treatment. HomePointe wrongfully charged us for the blinds, and we simply wanted their corrective response-refund for the wrongful charge. Since HomePointe agreed to refund, we are convinced that they are admitting their error Right after HomePointe got the one year contract commission ($912.50) in September, HomePointe is now just trying to kick us out for legitimately requesting a corrective action of their own error! This should not be a HomePointe's justifiable reason to kick us outAs per our desired resolution, $refund is accepted; however, being terminated by HomePointe is unreasonable and unacceptable-undesired resolution. The bottom line is we should NOT be penalized for HomePointe's own mistakeHomepointe should not terminate us just for this incident matter and diligently committed to the current contract

Response:Per Ms***'s Desired Settlement I have attempted to reach her times this morning leaving messageShe and her husband applied for a property we have for rent and paid the $processing feeWe processed the application in turn but they didn't meet the guidelines for qualifying and
were notified as such - we could not help themWe have never used credit scores to make our determinationOur job is to get the house rented and we had to move on to the next of MANY applicantsWe did the best we could to respond but we were not able to give the desired answer.*** *** *** *** ** *** *** ***

***,Here is the management contract stating it has become a month-to-month agreementAlso, the front page of the lease we prepared confirming it's between the owner (not HomePointe) and tenant is attachedIt is valid whether we manage or not. I want to make it clear that the settlement offer is not an admission of guiltWe maintain that the client was NOT charged for blinds. Remember, I told him I would pay per his request but that would be the end of our relationship. Regards,Ann*** *** | General Manager

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and I think that they still have to resolve the matter of my moneyBy simply agreeing with me is not enough, they have to push for my refundPlease get back to me with the steps Hone Point will take in order to resolve this problem

I am rejecting this response because: This complaint was never made upon the owner of the homeOwner's hire and rely on Homepointe to manage their property honestly and correctlyUpon moving ino this home it was broken into, dirty and it took me weeks to clear up and maintain the yardThe blinds, cabinets and batbroom very dirtyHomepoint failed to do their job as property managers before I moved in

The owner of the property instructed us to ask the tenant to moveWe did so in accordance with the lease and the lawNeither the landlord or the tenant are required to give a reason for giving noticeRegarding the tile: The actual repair may have taken only minutes but the attempt to match the
existing tile and purchase it took much longerThe second broken tile, a year later, could not be matched and the owner had to settle for an unsightly mismatch

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I feel like the only reason it has been resolved in this manner is because I filed a complaint, but at least they admitted their mistake and aren't going to send me to collections for something I don't owe. I don't feel the need to return the phone call I received as I don't have anything left to say

Hi [redacted],We sure blew this one! I called [redacted] to apologize but was only able to leave a message on her answering machine which I did quite awkwardly. There's is a reason this happened but is no excuse. The letter she received was an error and should not have been sent. [redacted]'s...

account was in fact closed out but in a different computer program the invoice never got deleted. It has now been deleted and I hope she returns my call so I can properly apologize for the aggravation this has caused. Regards, General Manager