Home Pointe Property Management

Homepointe represents our rental property in Orangevale, CA. with professionalism and efficiency. Once we joined with Homepoint, our manager Janeen K. became the primary point of contact. She publicized the house with a video and photographs on Internet. The Homepointe website is designed well, it is easy for property owners to log in and find records of everything going on with the house. As a property owner, we are proud of the rental house and even more proud to have selected Homepointe as our business partner. We look forward to continued success by having our rental property managed with Homepointe.

Best regards, Dan and Christine H.

Review: My fiance and I went into contract with this company & trusted they would fulfill their contractual obligations. We moved out of state and trusted them to manage our home we still own in Sacramento. They told us they were no longer advertising homes for rent 1 month prior to the avail date, instead it would be 1 week and would still charge $99 regardless. Our home was avail 7/1/16, the busiest time to move of the yr. 1 week prior, 6/24, they did not advert our home. We found out on 6/26 when we looked for online ads and saw nothing. In response, we advertised ourselves. I called 6/27 to inquire about no adverts, and our mgr said she never intended to post our home until 6/27 (4 days prior, not 7) b/c she would've received too many inquiries over the wknd & didn't want to be inundated.That is their job! We took 24 pro photos ourselves instead of the co. doing it. I rec'd several inquiries from our ads & on 6/27 the manager said she was going to show the home on 6/30. I said since she hadn't advertised yet, it clearly was a response to our ad & she agreed. On 7/1 I emailed 2 inquiries we rec'd to our mgr & she said she'd contact them. 4 days later on 7/5 she replied by email & said she'd contact them. I trusted she had done so on 7/1. Everyday w/out a renter was a day we bled $. On 7/5 we looked at the ads to see how many viewers there were, & found 1 site with 0 pics, another with 1 blurry pic, another w/all our pics, but completely blurry, & 2 w/false info about a fireplace, which we don't have. We took screen shots. I immediately called about their negligence, otherwise they wouldn't have noticed. I also emailed them another inquiry we received from our ads we posted. 2 days later I followed up with the inquirer from 7/5 & she had still not been contacted. This co clearly did not fulfill their contractual obligations & due to these many grave concerns & bleeding $, I called 3 phone #s to terminate the contract on 7/7. They didn't return my calls & I had to email my termination request on 7/8.Desired Settlement: We advertised our home ourselves. We did their jobs for them (adverts, monitoring, fielding inquiries, pointing out their mistakes, taking pics). We decided to terminate the contract due to negligence & failure to uphold their contractual obligations. On 7/7 I left 3 urgent voicemails to 3 #s, but no one returned my calls. I finally had to email & made it clear we wouldn't pay for their negligent & false ads that only lasted 2 days, 12 days after it should've begun. We want our $99 back.

Business

Response:

Ms. [redacted] hired us to rent and manage her property then interfered in the process causing unnecessary chaos. Ultimately she ended up with a tenant who met her new manager at OUR showing from OUR advertising. Meanwhile back at the office we had an approved applicant from our first showing on July 1st. In short: we advertised, showed the property, accepted and processed applications, found a tenant who we then had to inform we no longer managed the property, canceled the one-year contract Ms. [redacted] signed at no charge and the new manager got paid for renting to someone who was at the property due to our efforts the day we gave her the keys! All of this happened in a week and a half. And now, to top it all off, we will pay for her advertising too. Funds will be sent within 10 days.

Consumer

Response:

I am rejecting this response because: This statement is factually false. As of July 1, no tenant was secured for our property. I personally spoke to the manager on July 1 at 3:05 pm and 3:43 pm and have phone records to prove it. At that time I said I would email 2 inquiries we received from our advertising for the home to her to respond. Four days later, on July 5, she responded by email to say thank you for forwarding the 2 emails and that she "will" contact them. As of July 5, 2016, we had websites with either 0 photos, 1 blurry photo, or all of our blurry photos posted. This would not have been recitified unless we had brought it to HomePointe's attention. Our statement from HomePointe shows that the advertising did not begin until 6/28/16 - only 3 days before our home was available to rent. We were promised it would be advertised ONE week prior. Furthermore, we we able to have a new management company advertise with their watermarked photos online and secure a tenant who in FACT is not a tenant that was introduced by HomePointe. This is a blatant false statement and can easily be proven. Given the fact that the advertising was extremely late, did not produce a tenant, and our inquiries were delayed by days at a time rather than being promptly responded to, our best interests were not tended to by this company. We factually brought several interested tenants to HomePointe from our advertising alone. The correct advertising with clear photos were posted from July 5 to July 7 when I attempted to contact HomePointe to terminate the contract. That is 2 days of advertising with clear photos on the web. These ads began July 5, four days after our home was available, as opposed to June 24, ONE week prior to our home being available to rent. If they had a renter secured by July 1, why would they claim to have had prospects lined up to view our home on Monday, July11 when our new manager recovered the keys from HomePointe? This completely contradicts their story. From a consumer standpoint, we were scammed and received negligent services that did not meet what was stated would be provided in the contract.

Review: HomePointe was our property management company for a condo we owned in 2010-2012. When our tenants moved out, they refunded their deposit before doing a walk through of the condo. When I went into the condo shortly after the move out, it was filthy, the yard was a mess and the garage door opener was broken. They billed me for all of the work and replacement pieces that were needed but said they would try to recover the money from the tenants. This never occurred. I made numerous calls, sent emails and regular mail to discuss with management and no one ever got back to me. Worried about being sent to collections, I ended up paying for all of the services hoping to reimbursed but that never happened.

Now 4 years later they have sent me a bill for carpet cleaning saying it's past due. I never received the bill and when I reviewed my account statement, I had already been billed for and paid for this service. They are essentially duplicate billing me (same invoice number and work order number) and telling me I have 10 days to pay or will be sent to collections. They won't return my phone calls or emails to discuss the problem and every email response is basically pay it or else.Desired Settlement: I would like them to not charge me for the duplicate rug cleaning and close my account for good (which should have been done 4+ years ago). I will never use them either to manage a property I own or to rent a property. They are terrible.

Business

Response:

Hi [redacted],

Review: I recently vacated a home to located at [redacted], Plumas Lake, CA 95961. I left to clean and without any damage. The are charging me for items that were previously damaged or for things that had regular wear and tear. I am going to list some of the item;

-The fence got blew by the wind, and now the want me to pay for it.

-The vinyl flooring was previously ripped and I mentioned last year before moving in, but the owner property manager said the owner did not wanted to pay for it.

-They say I have unpaid bills, but I paid them all, I have proof.

-The want me to pay for them to paint interior walls and for lacquer on the cabinets of the kitchen and bathroom. The walls were dirty, and the owner did not wanted to paint them, and the kitchen cabinets were left in good condition, without damage.

-The want me to pay for a garage door opener that broke 3 months prior to leaving, they sent a technician, who gave the diagnostic of having a motor without enough horse power. The owner did not wanted to pay for the repairs, so we manually opened the door for the remainder of our stay.

-They want me to pay for resurfacing the bath tub, I am not sure why, the tub was in good shape, except for a previously sealed crack that was there before our arrival.

We only lived there for one year, and I always paid on time. They are keeping my 1,195.00 for my deposit and the still want me to pay 1,530.00.

I need help, from what is clearly a robbery. I do not have money for an attorney, so I need professional guidance.

Thank you for your timeDesired Settlement: I want a fair amount of money to go to the cleaning of the house. But I know that I should get some of my deposit back. I do not want to pay for normal breakdowns of the house. I do not want to pay for items previously damaged by other tenants.

Business

Response:

We agree with Mr. [redacted]. The owner of the property has charged for things HomePointe advised against charging. We have told our client that if the deposit disposition is disputed we will not be able to defend it. Unfortunately, we are just an agent for the owner andcontractually can not make independent decisions. The owner will have to provide an amended disposition once all the bills for work have come in. We will continue to advise our client to reconsider charges.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and I think that they still have to resolve the matter of my money. By simply agreeing with me is not enough, they have to push for my refund. Please get back to me with the steps Hone Point will take in order to resolve this problem.

Business

Response:

The owner has agreed to refund $875.00. We are preparing a new deposit disposition which, along with a check, will be mailed this week.

Review: There are 3 complaints, this last one just broke the camels back.1. My brother moved in with me at a homepointe property, I remained then left while my brother stayed. I was properly removed from that lease by Homepointe. I attempted to move into an apartment, and homepointe gave me a bad reference due problems at last property. I was initially denied the apt. I was able get record of when I was removed from lease, this allowed me to get apt. Apparently, my brother left property in bad shape. [redacted], the homepointe rep refused to work with that apartment(laguna creek). 2. I was charged by homepointe almost $200.00 on 2 separate occasions to repair one broken tile. I took less than 20minutes for tile to be repaired.3. I received a 60 day notice to quit for unknown reason. It is difficult to get a hold of [redacted] to get a reason. I have not received any negative reports or suggestions from the owner or [redacted](homepointe)prior to this notice. I have been with homepointe now for over 9 years, and have an A rated rent payment history. I have been late less than 10-12 times in that period, paid penalty promptly, paid for the tile repair promptly. I was flabbergasted when I saw the letter on my door. It took me insisting to talk to [redacted] to see what the problem was. I asked if I look for a new place and get reference will it be favorable, she left me with the taste that it would be a no. I have a call out to her now, still waiting for call back! I have been nothing but pleasant, and like [redacted], my job is wrought with difficult conversations but it is my job. If [redacted] communicated that the owner has a problem with the resident or is thinking about selling the property or anything, it would not have taking me aback. I believe I a have done my part as the customer, and [redacted] has fallen on her part with dealing with this customer. If I was too sloppy, or not caring for the property at the level that the owner wanted, it would have been great to know that.Desired Settlement: The property management representative should disclose to the resident if the owner is unhappy with something, or has intentions to sell or disclose to the resident anything that may lead to a letter to quit.The customer should not be completely surprised by one of these letters.As a property management you owe it to the owner(customer) and the renter(customer)disclosure of unhappiness one may have with the other, to give opportunity for resolution of the problem. Is it $150+ to replace a tile?

Business

Response:

The owner of the property instructed us to ask the tenant to move. We did so in accordance with the lease and the law. Neither the landlord or the tenant are required to give a reason for giving notice. Regarding the tile: The actual repair may have taken only 20 minutes but the attempt to match the existing tile and purchase it took much longer. The second broken tile, a year later, could not be matched and the owner had to settle for an unsightly mismatch.

Review: I applied for a duplex with Homepointe Property Managment 10/23/2014. I receieved an email 10/24/14 stating that my application was denied due to "lack of credit". I immediately contacted them inquiring about a cosigner. My mother has excellent credit and agreed to cosign for the duplex. She submitted an application on 10/27/14. I called the compant 10/28/14 early in the morning to follow up with them regarding the application and the manager stated that she had recieved my cosigner's application but could not find my rental application. She assured me that she would look into it and call me right back. I recieved no phone call back so I called back to follow up and was greeted by the rudest receptionist I have ever encountered in my lifetime. I left a voicemail for the manage that went again unaddressed. I called and requested to speak with the manager agian 10/29/14 and the receptionist didnt even put me on hold she simply yelled out "do you want to talk to her?" I spoke with the manager and asked that my application fee be refunded to me because after a weeks time I still had no answer on whether or not I was approved for the duplex. She claims that the application fee will be refunded shortly. I just wanted to make this complaint because I work in propety management myself for 7 years now and I have never treated a customer the way they treated me. They are collecting application fee's from prospects and not even screening them! How can you screen my application of you "lost" it? They are extremely unprofessional. They are rude beyond belief and the company itself is very unorganized. I do not see how they have been in business for so long. I suggest that someone shop them as soon as possible. I am quite sure they are breaking a number of Fair Housing laws and something needs to be done about them. Home owners are hiring them to screen prospects for them and they are turning away qualified applicants!Desired Settlement: Refund of my $60.00 application fee's ($30.. per adult, 2 applications where placed).

Business

Response:

Ms. [redacted]' application was declined for reasons other than "lack of credit" and a letter clearly stating the reason was emailed to her the day after she applied. We have never taken a co-signer for the reason she was declined and for that reason the cosigner's app was not charged. Because the application had already been declined and Ms. [redacted] notified via email, the application was placed for filing by our processor who then went on vacation. Still, on November 5th Ms. [redacted]' credit card was credited. I have documents to verify all of this but will not share them here unless forced to. In return we would like the negative post to Yelp removed!

Review: We have lived in this property for nearly three years and every time we require maintenance, we are left in the dark each time. Our relationship with the owners is great. They try to help every time they can. But we try to go through Homepointe since the owners did hire them.This may be a communication issue between Homepointe Property Management & the company that does their maintenance. Or Homepointe just does not care about the tenants who requires maintenance. Since we've moved in June 2011, we've had problems with water leaks or backedup drains. The response to every maintenance needed can be from a week, to a few months. Yes, I said months before hearing from them about the request. I actually took a picture of sent maintenance request & the time it was resolved through their online maintenance request & sent it to one of their property managers. The most current issue I have was water damage. Water was leaking every time I ran our washer or dishwasher. Thought it was a broken pipe. I called Homepointe on 3/19/14 because we believed it to be pretty serious, I was to told that we will get a call back that afternoon because it's almost lunch time... I was not surprised to not hear back from them.I called again 3/21/14, this time, I left a message on the maintenance emergency line because all the walls in the closet near the leak has mold! They sent a plumber to tear the part of the wall with mold and a fan to dry the floor. I asked if the mold will be tested, they said no because most molds aren't dangerous. I explained that my son has been coughing since November & diagnosed with asthma. I felt more comfortable knowing if the mold was toxic or not. Maintenance said that is an issue between me & Homepointe. I called Homepointe the following day with my concerns of mold & that it was not tested when it was taken out. I was told to wait for a contractor to contact us & we have to discuss that with him. It could take a week for an appointment with him. My family's health is my concern..Waiting.Desired Settlement: I want the mold to be tested just for knowledge. If it's toxic, it could help us pinpointing my son's respiratory problems. They should do a better job communicating with their tenants, & inform them what to expect regarding maintenance. I told the person I spoke to about my frustration with mold testing. I asked her if I should just request the county's help testing for the mold. She told me if I wanted to, to do so. Just a simple reminder to the staff that tenants are humans too.

Business

Response:

HomePointe Property Management is an agent for the owner of the property and has no independent authority to order mold testing unless approved by the owner of the property. It was our understanding that the owner of the property was working closely with the residents on this issue. On a side note: Mold testing is very expensive and will not give the information the resident is seeking.

Consumer

Response:

Review: According to Home Pointe's policy. If your applications has not been processed, you can request for a refund. (This is stated on Home Pointe's applications). On February 2, 2016, myself and two other roommates submitted three applications and a money order for $105. for the application fee.

After a few weeks with no status update or responses to my emails. me and my roommates found a rental and was accepted. NOT THROUGH HOME POINTE. I emailed and requested for a refund several weeks ago, because our applications were never processed. I was told I can either come pick up the refund or they can mail it. I said that I can pick it up, and when and which Branch office can I pick it up at? I have not received a response back or to the many emails since then. I finally called Home Pointe and the representative said the person handling our applications is not a permanent employee and she will handle it when she returns. The receptionist said she does not know when this employee is going to return. I waited a week and I emailed the Department again. Still no response. This company is unprofessional and I feel that my refund could be handled by someone else if this person is not a permanent employee, that they don't even know when she will be returning to work.

I feel like I am just getting the run around.Desired Settlement: Please immediately refund $105.00 for the application fees that were submitted February 2, 2016 for [redacted] and [redacted], that were never processed, I feel that two weeks with no response or updates on my refund is unprofessional.

Please mail to:

Business

Response:

I’m sorry, I thought she closed this. I called [redacted] immediately after receiving her complaint and a check was cut and mailed to the address she provided.Ann[redacted] | General ManagerHomePointe Property Management

Review: The property at [redacted]., had the following issues which neither the owner nor the property manager would correct:

1. Smell of mold and mildew (health hazard).

2. Holes in the building thus allowing vermin to enter the house.

3. Lighting issues and vents covered... Why?

The Property management Homepointe, then after notifying them of the issues decided to not rent ANY properties the have.Desired Settlement: Have the County of Sacramento inspect the home for mold and needed repairs to the home prior to renting to any persons especially families and elderly.

The home is not up to code and needs the repairs done.

Consumer

Response:

Consumer states that the business has contacted him directly to address the issues. The explanation regarding the requested repairs was accepted and the portion of the complaint regarding the rental ability was resolved as a unit was found and leased accordingly.

Review: On December 3, 2015 my husband and I completed applications to rent, submitted them on December 4, 2015, and on December 5, 2015 we were turned down. Homepointe performed a hard credit check which shows on our reports and after they turned us down I reviewed my credit report and found several errors. I immediately contacted a credit repair company and have been working with them to get the errors removed. On December 8, 2015 I emailed Homepointe and asked if there was something that I could do to get this reconsidered. My husband called several times and we never received a return call. On February 2, 2016 I took some time off work and went into their office, the receptionist would not get anyone to come and talk to me she simply gave me their pre-printed "things to do" list and suggested that I email their applications department and explain what happened and request that they re-evaluate the application. I did this and still have not heard anything from them. On February 7, 2016 I sent an email to the property manager assigned to a property that we are particularly interested in stating that we have been trying to contact someone and "NO ONE CALLS US BACK" and all he did was answer my email with an electronic copy of the same "things to do" list that the receptionist had given me. My husband and I have each paid $35 for the application fee and can't get anyone to call us to discuss if our application can be reviewed since my credit score has jumped over 100 points and the hard credit check is on our report.Desired Settlement: If this property management company is unwilling to help us find a place to live even after I have requested a review of the credit reports and my score is within their requirements, I would like my money refunded and the hard credit check removed from my report. I would prefer that they call myself or my husband to discuss what options are available if any because they have a property that we are interested in.

Business

Response:

Response:Per Ms. [redacted]'s Desired Settlement I have attempted to reach her 3 times this morning leaving 1 message. She and her husband applied for a property we have for rent and paid the $70 processing fee. We processed the application in turn but they didn't meet the guidelines for qualifying and were notified as such - we could not help them. We have never used credit scores to make our determination. Our job is to get the house rented and we had to move on to the next of MANY applicants. We did the best we could to respond but we were not able to give the desired answer.[redacted]

Review: This is regarding the disposition of my security deposit: $1,500. at property rented [redacted] Charges they got from it:1. removed debris-yard clean up ($180)., 2. Interior Cleaning ($250), 3. carpet clean-stains($100.), 4. Repair Logs at chimney ($147.), 4. Unpaid estimated Utilities ($145.), 5. Remove satellite Dish ($75.) (total = $897I disagree with them and wrote them a letter which [redacted] the manager said will take a look at it but never get back to me again.Anwsers:1. we clean up outside debris but left the wood debris from a fence that was fixed by homepointe maintainace. property is also maintained by [redacted] and maintainance. as a matter of fact that place don't have or maybe a little grass to it, we seeded and maintain it.2. during our walk through with [redacted] she did not say anything but said "looks really good for 3 years" that was rented.3. I don't know what stains are they talking about...no stains seen during walk through by [redacted].4. I don't know where they got the unpaid utilities , because we paid our utilities/or transfered them in our new address. (we'll show receipts if needed?)5. I told [redacted] the manager that those are not our dish. It's already there before we occupied the place. you can check with comcast for records if needed.Desired Settlement: Just give us what is fair. and hoping they will not do this for future tenants.

Business

Response:

The rental agreement was between the owner of the property and the tenant. HomePointe is an agent for the owner and cannot make independent financial decisions. The tenant's dispute has been forwarded to the owner of the property for consideration. HomePointe, however, should take neither credit or censure for the owner's decision.

Consumer

Response:

I am rejecting this response because: I disagree. I signed with the management and not the owner..the owner did not go with us on turn over walk through.

Business

Response:

Company states that the rental agreement was presented by the agent (Home Pointe) but they are not contractually obligated to uphold the terms. The contract is between the tenant and the property owner. The company requests that the tenant review the rental agreement.

Review: We were in contract with HomePointe Property Mgmt to rent our property. We wanted a non-smoker, established credit and income. What we got was a smoker and a person with a bankruptcy. We were charged up front a half months rent ($597.50)plus $85 a month for mgmt. fees for a year lease. Upon the tenants moveout they only charged him for having smoke busters come in and try to remove the odor $406 plus another $150 to clean the carpet, which they only charged him (tenant) $135. When we did a walk through the leasing agent we wanted the kitchen cleaned to remove grease from stove, countertops, tile cabinets, etc plus clean behind the refrigerator. This fee was $100 which they said we were responsible for. The tenant has a $1000 deposit. From my accounting he should have gotten back $359 which consisted of $406, $135 carpet cleaning and $100 cleaning, ($1000 - 641 = $359). We had on deposit with HomePointe a $2000 retainer in case any emergency came up. We gave the leasing agent a 30 day notice dated February 24, 2015 stating the we no longer would need there services after March 24, 2015. They are sending me $1,745 of my $2,000 retainer. I feel HomePointe should refund me $185 ($100 for cleaning and $85 for June management fees.Desired Settlement: We want the $185 refund. If not small claims court is next

Business

Response:

This complaint has been resolved with Ms. [redacted] directly. All three versions of this complaint require closing upon verification.