Home Pointe Property Management

We did not bill this client for replacing blinds but we will pay the Desired Settlement of $100. The payment will be placed in their account today.

The owner has agreed to refund $875.00. We are preparing a new deposit disposition which, along with a check, will be mailed this week.

It was difficult to satisfy [redacted] as we were working to save her money and she, she told me at one point, was more interested in the "principle" of the matter. Regarding the security deposit disposition: we sent the original within the requisite 21 days. [redacted] said she was going to see the...

property but didn't offer any input prior to the deadline; we estimated the tenant owed $182.75. After speaking with [redacted] and against our advice we prepared a revised disposition which included only the invoices received to date; the tenant would now owe $108 15. We told [redacted] charges to the deposit have to be followed up with invoices but she wanted a revision sent anyway without receipts. We sent the revision to her 10 days prior to the end of our contract but she did not respond until our time was up. We had our attorney look at her revision and he strongly recommended against sending it but said that any consequences were on her if the tenant objected so we agreed to do it for a reduced management fee. The revision could be done by her or her new property manager but she feels we are responsible for finishing - which is not true - and we don't work free of charge. Regarding the document she wants rewritten - it is our notes used for preparing the disposition and was only given to her because she insisted. To rewrite our own source document is, in our opinion, an unreasonable request. To accommodate [redacted]'s desired settlement, however, we have rewritten on it words that may be illegible. We have also revised the deposit disposition for her to mail if she still chooses. Again, we have been told by our attorney, it is incorrect (without receipts) and not advisable. [redacted] has discounted charges she has receipts for and included charges she does not have receipts for; this makes no sense to us. The bottom line difference is negligible.

Response:We dropped this client due to multiple unreasonable threats to report us to the Revdex.com, the BRE and their attorney. Client would not listen to our advice, she paid $125 of the cleaning bill (the prior tenant paid the other half) and now wants $250 back? Furthermore, it is our firm belief that...

the cleaners performed the specific duties asked of them and when the tenants complained, the cleaners went back at no additional charge. The list of instructions provided by client is referenced on the cleaner's invoice and included windows, window tracks and blinds which could easily have cost $250 alone. We would gladly right a wrong but after much research and many interviews I have found nothing to suggest a 'settlement' is warranted. My findings were communicated at length to the client in December.Sent on: 1/26/2017 3:44:46 PMSent by: 74.93.21.73

HomePointe has no authority in security deposit disposition matters. The tenant contacted us with her dispute and we forwarded it to the owner of the property. Before we heard back from the owner, the tenant contacted you. Before we received the Revdex.com complaint, the owner had already approved an...

additional refund and a check was sent to her. As an agent for the owner we only write the agreement between the tenant and the owner. Whether we agree with the owner or not, we are obligated to handle their money as directed. The owner decides what to charge the security deposit, not HomePointe.

Ms. [redacted] must have misunderstood. We would only refund her app fee if the apartment rents ahead of her app being processed. In this case her app came up for processing and we processed it. The Easy-to-Qualify guidelines don't require credit or rental references but you can't have negative credit,...

rental references and you still must legal, verifiable income. Per Ms. [redacted]'s Desired Settlement we made available her credit report and she came in and picked it up last week.

This complaint has been resolved with Ms. [redacted] directly. All three versions of this complaint require closing upon verification.

Revdex.com:As long as HomePointe provides all of the following listed below timely and completely without dragging or delaying for unreasonable period of time, we can accept their settlement. 1.            Pay the settlement of $100  to me timely . 2.            Provide all contractual documents and records to me. 3.            Process, forward, and close ALL accounting matters completely as up to the termination date (12/31/2017 per the e-mail discussion with HomePointe). 4.            Provide the annual statement(s) including 1099 etc. for the year 2017 for tax purposes as in the past. 5.            One of the documents HomePointe shows my personal identity information.  HomePointe must be careful when they are dealing with any personal identify information. HomePointe shall be held responsible for revealing my personal identity information if                 identify theft issues arise.                 Please do not post any documents with my personal identity information on the Revdex.com or HomePointe websites.                Please removed the attached document provided by HomePointe which shows my personal identity information (my social security number).       Again, as long as HomePointe completes all the above Timely, we do accept their settlement even though we do not agree with their stance.          Thank you.

Ms. [redacted] is correct, a service animal is not a pet. She put the service animal on her application, however, NOT the pet. Still, we are willing to refund the application fee to settle this matter. It will be processed tomorrow.

Due to much communication with Ms. [redacted] prior to her having contacted you, we have spoken several times with the owner of the property. He really was more fair than the law required him to be in that he didn't even charge her for everything she was responsible for. We don't always agree with...

our clients' assessment but in this case we do.The first version of the deposit disposition began with a large credit because the owner didn't want to charge the tenant beyond the security deposit. The final credit, ultimately, though still a credit from him, was quite a bit less than the original credit only because we didn't need to provide invoices for things we weren't charging her for - even though she was responsible. You can see from the inspection report included in the attachment all the things that were deemed a tenant charge (TC) that were never charged to the tenant. The largest of which was the flea infested, urine soaked carpet in the sun room. The owner does not want to charge her beyond her security deposit but he has told us that if she contests the charges in small claims court, he will counter-sue her for ALL the damage and necessary repairs. Please feel free to contact me should you have any questions. Ann[redacted] | General Manager

I am rejecting this response because: This statement is factually false. As of July 1, no tenant was secured for our property. I personally spoke to the manager on July 1 at 3:05 pm and 3:43 pm and have phone records to prove it. At that time I said I would email 2 inquiries we received from our advertising for the home to her to respond. Four days later, on July 5, she responded by email to say thank you for forwarding the 2 emails and that she "will" contact them. As of July 5, 2016, we had websites with either 0 photos, 1 blurry photo, or all of our blurry photos posted. This would not have been recitified unless we had brought it to HomePointe's attention. Our statement from HomePointe shows that the advertising did not begin until 6/28/16 - only 3 days before our home was available to rent. We were promised it would be advertised ONE week prior. Furthermore, we we able to have a new management company advertise with their watermarked photos online and secure a tenant who in FACT is not a tenant that was introduced by HomePointe. This is a blatant false statement and can easily be proven. Given the fact that the advertising was extremely late, did not produce a tenant, and our inquiries were delayed by days at a time rather than being promptly responded to, our best interests were not tended to by this company. We factually brought several interested tenants to HomePointe from our advertising alone. The correct advertising with clear photos were posted from July 5 to July 7 when I attempted to contact HomePointe to terminate the contract. That is 2 days of advertising with clear photos on the web. These ads began July 5, four days after our home was available, as opposed to June 24, ONE week prior to our home being available to rent. If they had a renter secured by July 1, why would they claim to have had prospects lined up to view our home on Monday, July11 when our new manager recovered the keys from HomePointe? This completely contradicts their story. From a consumer standpoint, we were scammed and  received negligent services that did not meet what was stated would be provided in the contract.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I’m sorry, I thought she closed this. I called [redacted] immediately after receiving her complaint and a check was cut and mailed to the address she provided.Ann[redacted] | General ManagerHomePointe Property Management

Ms. [redacted]' application was declined for reasons other than "lack of credit" and a letter clearly stating the reason was emailed to her the day after she applied. We have never taken a co-signer for the reason she was declined and for that reason the cosigner's app was not charged. Because the...

application had already been declined and Ms. [redacted] notified via email, the application was placed for filing by our processor who then went on vacation. Still, on November 5th Ms. [redacted]' credit card was credited. I have documents to verify all of this but will not share them here unless forced to. In return we would like the negative post to Yelp removed!

Ms. [redacted] hired us to rent and manage her property then interfered in the process causing unnecessary chaos. Ultimately she ended up with a tenant who met her new manager at OUR showing from OUR advertising. Meanwhile back at the office we had an approved applicant from our first showing on July...

1st. In short: we advertised, showed the property, accepted and processed applications, found a tenant who we then had to inform we no longer managed the property, canceled the one-year contract Ms. [redacted] signed at no charge and the new manager got paid for renting to someone who was at the property due to our efforts the day we gave her the keys! All of this happened in a week and a half. And now, to top it all off, we will pay for her advertising too. Funds will be sent within 10 days.

I am rejecting this response because:We suffered many infractions from HomePointe which they refused to recognize, so they forced us to seek help with other authorities, as we are now.  We did not just issue "idle threats."  We chose not to drag everyone through small claims court, even though we strongly feel we would prevail since we have concrete evidence supporting our case.HomePointe charged $250 for the cleaning services: $125 was billed to the previous tenants and $125 to us (that was agreed upon). But, as our evidence shows, the cleaning was not done.  We have correspondence and photos showing the uncleaned aspects of the house but HomePointe has no proof that the house was actually cleaned.  They did not take move-in photos as they were supposed to (that was another failure of responsibility on their part).  The new tenants moved in and did the majority of the cleaning.  By the time HomePointe sent their cleaning crew back, there was nothing left to clean except the garage floor and the oven - so that's all they did.  The new tenants cleaned everything else.  Because the new tenants moved into a dirty house, they will not have to clean when they vacate.   That means we will have to cover the entire cleaning bill, and this situation was created by HomePointe.  We therefore feel justified in asking them to refund the $250 to us.  However, it is a valid point that the previous tenants were cheated as well since $125 was taken from their deposit.  How to resolve this fairly is a dilemma and perhaps the Revdex.com could suggest a fair solution?  But in any case, the cleaning fees need to be refunded.  The Revdex.com is in possession of our concrete evidence in the form of tenants' e-mails and photos.

We agree with Mr. [redacted]. The owner of the property has charged for things HomePointe advised against charging. We have told our client that if the deposit disposition is disputed we will not be able to defend it. Unfortunately, we are just an agent for the owner andcontractually can not make...

independent decisions. The owner will have to provide an amended disposition once all the bills for work have come in. We will continue to advise our client to reconsider charges.

I am rejecting this response because: Homepointe is not taking any responsibility. They're a management company that should abide by California Landlord-Tenant laws. I did not received an itemized statement, or receipts within 21 days.I received the additional refund. It didn't add up to the $1150 I was asking for.

Consumer states that the business has contacted him directly to address the issues. The explanation regarding the requested repairs was accepted and the portion of the complaint regarding the rental ability was resolved as a unit was found and leased accordingly.

Review: I used the property management services from a referral; however, was not satisfied with the handling nor level of oversight for my property. Maintenance requests were not timely handled in a number of circumstances and there was not appropriate communication with me, as the owner.

The substantive issue outstanding relating to the transition of my from one tenant to another. The company prepared an estimate of costs for the disposition of the deposit - however, did not include a number of items that were noted on the checklist. The company subsequently review the items with me after it was sent to the previous tenant and they communicated they disagreed. However, the company has refused to send out the actual listing of disposition of deposit. They did not complete this by the ending of May, 2016 - the termination of my relationship with them, and requested I pay an additional full month of property management fees. This is a critical responsibility that needs to be done that the management company refuses to complete - even though they have been previously compensated to do this function.

Additionally, I requested a copy of the exit checklist for the property. Although I was provided a copy - it is largely not legible. When I requested a clearer copy - I was advised by the General Manager that that document were provided as a courtesy and is not required. I don't believe that is accurate and would like a clear copy to understand the condition of the property as documented after the tenant moved out.Desired Settlement: The company to complete the actual disposition of deposit and send to previous tenant with a copy to me.

The company to provide a legible exit checklist for the property.

Business

Response:

It was difficult to satisfy [redacted] as we were working to save her money and she, she told me at one point, was more interested in the "principle" of the matter. Regarding the security deposit disposition: we sent the original within the requisite 21 days. [redacted] said she was going to see the property but didn't offer any input prior to the deadline; we estimated the tenant owed $182.75. After speaking with [redacted] and against our advice we prepared a revised disposition which included only the invoices received to date; the tenant would now owe $108 15. We told [redacted] charges to the deposit have to be followed up with invoices but she wanted a revision sent anyway without receipts. We sent the revision to her 10 days prior to the end of our contract but she did not respond until our time was up. We had our attorney look at her revision and he strongly recommended against sending it but said that any consequences were on her if the tenant objected so we agreed to do it for a reduced management fee. The revision could be done by her or her new property manager but she feels we are responsible for finishing - which is not true - and we don't work free of charge. Regarding the document she wants rewritten - it is our notes used for preparing the disposition and was only given to her because she insisted. To rewrite our own source document is, in our opinion, an unreasonable request. To accommodate [redacted]'s desired settlement, however, we have rewritten on it words that may be illegible. We have also revised the deposit disposition for her to mail if she still chooses. Again, we have been told by our attorney, it is incorrect (without receipts) and not advisable. [redacted] has discounted charges she has receipts for and included charges she does not have receipts for; this makes no sense to us. The bottom line difference is negligible.