Home Security of America, Inc.

HSA apologizes for the delay with the claim and has confirmed with the vendor that the repairs have been completed on 8/14/

*** has placed an order for the basket on 7/17/and is to ship to the customer. It is in process by the supplier

HSA has already spoken with the homeowner and the claim has been approved and moving forward with the repairs. The vendor will contact the homeowner directly to schedule the repairs

The contract was cancelled as the homeowner advised HSA on 9/3/that the home was off the market and was going to be put back on shortly. The contract for sellers is only during the listing period and if off the market, there is no coverage. HSA is refunding the homeowner the $
deductible for the July dishwasher claim that was a recall claim and he should not of paid a deductible. The refund check will be mailed out 11/10/

Since the contract expired 8/21/15, HSA would not be able to assist with this issue. The condensing unit was replaced in April and it is past the potential recall procedures of days for labor and days for parts. The homeowner can contract the vendor directly who
replaced it and have them look into the findings of the failure

The homeowner has gotten in touch with HSA as of 7/and filed a claim for the clothes dryer

HSA apologizes for the customers experience with the faucet claim. HSA will refund back the $deductible as the claim was set up in error as the customer does not have faucet coverage on their contract. Thank you

I apologize we do experience an influx of calls coming in in the summer season and we try to accommodate for these as best as possibleI do see in the system that as soon as you made us aware you had cancelled your other appointment we dispatched another company, they came out same day and
completed the repair on the refrigeratorIf you do have any additional issues with the unit, please be sure to let us know immediately and we can have the same company come back out to evaluate it againAs well you are able to set up claims online if you do not want to wait on the phone for assistance

HSA is currently in review of replacement for the customers refrigerator due to multiple failuresWe will be in contact with the customer to review options available to them. Thank you

I have had heard from HSA, only by reaching out to them myselfMy issue was never solved by them, and I had to fix the issue myself, although it was a covered issueI am in the process of waiting for a full refund on the warranty, which was difficult to get in itselfI have never experienced this
horrible of customer service in my lifeWhich is why I just requested the refund

HSA gave homeowner authorized choice of vendor, meaning they can contact their own vendor as HSA had no service provider available. This occurred on 7/20/and HSA approved emergency service on this claim. HSA needs the diagnosis from the service provider to proceed with the claim
process

The HSA contract does not cover failures due to improper installation or fault workmanship. The claim denial stands

An authorization associate is contacting the service provider to obtain more information and the homeowner will be contacted once we have reviewed the claim

You are approved for replacing the air handler and condensing unitThis install was approved on 7/and has been awaiting confirmation from you to pay the non-covered portion of the cost that the warranty does not cover forYou were provided the option of doing a cash in lieu to use your own
vendor for the work if you did not want to use our vendor and/or pay the non-covered amount then once you provide a paid invoice you would get reimbursed what we would have covered if we used our vendorThese options were also provided to you on 7/In regards to the portable a/c units, all you would need to do if provide the receipt for purchasing the unit/s and we could reimburse you the set amount we offer to reimburse all of our customers as a convenience concession towards a portable a/c unitI also provided this information to you via voicemail

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
On Wed, Oct 28, at 4:PM, *** *** *** wrote:Hello,Here is a copy of the paid invoice for the new furnace.Thank you,*** ** *** *** *** ***
Regards,
*** ***

Please see the attached letter

HSA apologizes for the delay in the claim that the homeowner has experienced and is refunding the deductible as a service gesture. HSA has advised the homeowner that they will adjust the pricing to what their vendor would charge for the repair. The cashout amount is $and HSA needs
a copy of a paid invoice to reimburse the homeowner

HSA has approved for the draining of the tank and the replacement of the elements. If the customer choses to replace the water heater, they may take a cash out option in lieu of the repairs. They must call into HSA to notify if this is what they would like to doThank you

When a homeowner uses their own vendor, HSA advises them that HSA will adjust to the price of what the HSA affiliated vendor would charge for the repair. The approved amount for this claim is $and as a service gesture HSA not waive the $deductible. HSA would need copy of the
paid invoice to process the reimbursement

[A default letter is provided here which indicates your acceptance of
the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***