Home Service Club Warranty Corp

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

An agent has been in contact with the customer and the issue is being resolved. We are currently awaiting on [redacted]'s response and decision.

To even consider suggesting that this issue is a "new"
issue is completely absurd and inconsistent with the facts. This was, in fact, an issue existing well before
the start date of the contract and claiming otherwise is unprofessional and a
blatant misrepresentation of facts. The system was not, in fact, operating
properly according to the manufacturer's originally intended design and
specifications at the start of the contract as is required. The unit had a Freon
leak and was running on low Freon for a long time. The cancellation is subject
to the cancellation policy and we would like to request that such a false
complaint be removed from our records.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Again they choose to attack instead of having a conversation.  I never said I wanted to talk to the owner or president or any other person in the Revdex.com I requested to speak with the person in charge of customer service. I do not think that is too much to ask.  Obviously this person representing Home Service Club has a comprehension issue.  I only asked to speak with someone other than Ms. C[redacted] not too much to ask as a customer.  Calling me a liar,  saying I am blackmailing, twisting, committing fraud is getting very very close to defamation and slander on your part.  I very politely requested a conversation to resolve this issue and this is how you respond.  I guess threatening me with your fraud department is the only path you choose then I guess that is where we are. My opinions and feelings about how I have been treated are valid to me no matter how many times you refuse to understand and discount it.  Keep bullying and threatening I am sure that scares some people but not me. You are reinforcing my complaint about your service. I still would like to have C[redacted]'s manager call me or give me their name and number so I can call, that is all I have ever asked. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Here’s my reply to HSC:
HSC statement:
[redacted] [redacted] [redacted] [redacted] [redacted]
My statement:
The AC unit was working well when the hot weather hit.  Of course no one uses AC during winter time, it was May [redacted] when I first requested the service for the AC which was the same day the AC wasn’t blowing cool air.  The hot weather started way earlier than that time and have any issue with the AC before that.  As for the company with a good track record for many years, here are reviews from [redacted] about the company performance:
Reviews from [redacted]
·         [redacted]
Worst company in the world. I used my home warranty company and they denied me for both the dishwasher and stove. They delay and deny. Useless company.
·         [redacted]
Hire them if you want indefinite delays and a shoddy job done. Got referred to these guys through our home warranty service and they are completely unprofessional, unresponsive, and don't know what they are doing.
[redacted]
Dishonest, shoddy service. If I could rate zero stars I would. We had a problem with our fridge and our home warranty sent out All Home Appliances. We had to jump through hoops for a few days just to set up an appointment, with them continually saying they'll call us back but never did. Finally a technician came out, said that we needed a new control board and the coils needed cleaning. The control board is covered by the warranty's deductible, but the cleaning will be another $95. Sure, sounds fine. So for $95 the technician runs a toothbrush over the coils for 2 minutes and uses my own vacuum to suck up the dust. He then disconnects the control board, puts a new one on (or so I think) and leaves. Now several hours later and the fridge is even warmer than before he came. We call the company back and they say it must have been the wrong part, they'll get a new one and be back out tomorrow. The next day comes and we hear nothing. We finally call them, we're told someone will call us. Again, nothing. I had to go to work so my wife finally got them on the phone simply asking what the deal was and when we could expect someone. The person on the phone was exceptionally rude to her basically saying that since it was Friday afternoon the part shops were all closed now and there's nothing they can do. Mind you, we called them back Thursday night to tell them the repair not only didn't work but made things worse. So at this point we decided we didn't want to deal with this stupid runaround and awful customer service so we contacted our home warranty people and they sent out a new company ([redacted]). The technician from [redacted] came to the conclusion rather quickly that the control board in the fridge was the original one and had never been replaced. He pointed out to me the part that had failed and how he could tell. He said the guy from All Home Appliance probably assumed it only needed to be cleaned (which [redacted] does for free, by the way), but if he just charged us the $95 to clean it he wouldn't have also gotten our $100 home warranty deductible. So he faked changing the control board and charged us double. His reasoning was that 1) Our control board was a very rare part and there's no way they would have had it readily available on the truck, 2) If he had changed it, there's no way it would have gone bad again so quickly, 3) The All Home Appliance technician wrote down no part numbers on the work order and didn't leave behind the old control board. 4) The fridge was still as warm if not warmer than before All Home Appliance serviced it. The [redacted] technician said he could get the part in a day or two but would have to report his findings to our home warranty as he'd be billing them for the same part twice. I called our home warranty as well to report the attempted scam from All Home Appliance and to tell them to please never use them again in this area. I'll also be following up with the Revdex.com. EDIT: In response to your reply - I don't take issue with your charging to clean the unit. I understand that service is not covered by our home warranty. You are well within your right as a business to charge whatever you want, I'm simply alerting people that what you charge $95 for, others like [redacted] do for free.  Secondly, if the part was replaced then why did the problem persist? Why when we called back, did you immediately say it must have been the incorrect part. Is it not quite simple to determine the correct part based on the model number of the refrigerator (which I forgot to mention but the technician had written down incorrectly on the work order). Finally, if you stock such a wide variety of parts then why were we told you didn't have the correct part all of the sudden and there was nothing you could do? Thank you for the prompt response but it does nothing to address my concerns. I'd like to give you the benefit of the doubt but there is too much evidence that points in the other direction. At worst you tried to scam us. At best you're incompetent at fridge repair.
·         [redacted]
Used [redacted] to go with this company.  Set appointment for today between 10a-1p.  1:30p called for status. Supposedly they tried to call, but no record of it.  Assured would arrive in afternoon.  6:30p called and canceled appointment. Big fat no show.  Moving on to try to find someone reliable.
·         [redacted]
Thoroughly disgusted with this company! My home warranty company dispatched them to look at my fridge. They came and and said there was nothing wrong with it-- that it is merely cycling between cooling and defrost. I assured him I thought he was wrong, he persisted that I was messing around with the temp and he left, having done nothing. Fast forward a couple of weeks...I come home from 3 days of work travel to find my fridge 52 degrees, meat in freezer thawed and everything in fridge spoiled. Called my home warranty and they called the appliance guy and confirmed with him that he would be back out next day between 9-12am. Around 12, I called the guy and he said he wasn't coming and there was nothing wrong with my fridge. Why then, did he accept the work order? Why did he not call? Why was he a complete [redacted] when I called him? DO NOT use this guy-- named Mo. Rude, unreliable and will leave you sitting with a fridge full of rotten food! Zero stars!
 
HSC Statement:
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]
My statement: This is not true, the contractor never mentioned anything that insurance wouldn’t cover on his visit on May [redacted].  All he said that he added Freon and the cool air should start flowing normally.  He however told me that the warranty company will take more than a week to approve replacing the coil and then he offered his service out of the warranty paln.
 
HSC Statement:
[redacted] [redacted] [redacted] [redacted] [redacted]
My statement:
This is not true, no leak was found in the system.  After HSC neglected the repair I requested, transferred my file to the fraud prevention department and blocked my access to any information that would tell me if the repair is going to happen or not, I had to look for someone else to repair the AC, to bring my older mother back home and be able to live normal life.  I looked in craigslist and after several phone calls to different contractors, I found a company called [redacted], Mechanical services, LCC, phone number ###-###-#### that has a technician available the same day.  I told the technician from [redacted] Company what HSC contractor told me which is leaking due to coil damage, he did thorough leak testing, but he didn’t find any leak.  I am attaching copy of the payment receipt which also provides details about the diagnoses, the findings and the repair that was done.  If the copy of the document is not clear, I can mail clear copy of the document.  Bottom line, no leak was found.  The contractor HSC assigned told me that the coil was old and leaking, he offered to replace it on the spot with out of pocket money which I refused knowing that this same contractor offered me his services out of the warranty before.  Also the coil itself was replaced on June 2015 by [redacted], phone number ###-###-####, an air-conditioning company assigned by [redacted], the home warranty company I had contract with before HSC. HSC says they have records of voice messages of me being happy with the service, I demand HSC to provide records of those voice messages.  I have never left any voice messages to this contractor, I only sent him text message thanking him for the same day repair he did on May [redacted]. 
HSC Statement:
[redacted] [redacted] [redacted]
My statement:
This is definitely false statement from HSC.  I never threatened or asked to replace the AC unit, I did say though that I will continue posting honest reviews which is my right as consumer.  I refuse HSC false accusation of me making threating statements and asking for system replacement and I demand HSC to provide records of the call with Stacey C[redacted], the supervisor assigned for the case.  In fact Stacey was the one who was yelling and screaming at me over the phone, she started the phone call on June [redacted] saying that she wanted to talk to me about the two reviews I put online, she never discussed any repair issues or brought up any solutions.  .  She was the one who started screaming at me and throwing very improper language.  I asked her to stop using the harsh language, but she continued yelling, I had to end the call.  I called customer service and asked to talk to someone else other than Stacey, but they refused.  Again, I demand HSC to provide record of the phone call with Stacey C[redacted].   I am refusing this accusation fully. 
 
HSC Statement:
Customer has posted numerous false reviews and this complaint with complete mis-information. The repair she suggested was allegedly done with her own technician is not what a professional technician with a proven record diagnosed and does not make sense for the price she claims in this complaint she paid for it. The price is, however, fully in line with the cost of the repair needed as diagnosed and quoted by our technician. Customer signed up with a bad unit, showed that it was planned and intentional, was caught on numerous false statements, posted false complaints, and will be reviewed for warranty fraud.
My Statement:
As US citizen and Tax payer I have the full right of freedom of speech and no one can revoke this.  Also as consumer, I can post reviews online as long as I am not lying and saying the truth.  This whole situation was escalated because of the reviews I put online, none of those reviews was improper or false.  It was the story of what happened.  I didn’t sign up with bad unit, the unit was installed by A Advantage Heating and Air-conditioning, phone number ###-###-#### on January **, 2010. I moved to the house on July 2012, the unit kept well serviced, changed filter on time and have always had home warranty service. I refuse HSC accusation of me signing up with bad unit internationally and providing false statement.  I am senior manager with a reputable business, I don’t have bad records and always maintained great credits.  I demand HSC of written apology of all of the false accusations.   
 
HSC Statement:
Courtesies previously offered and approved are void and no longer offered. Any outstanding balances will be billed should the account be deemed as fraudulent. A supervisor has numerously attempted to contact and speak to the customer, despite the blatant false comments and slander against the agent by the customer, and courteously continues to sustain an open line of communication. While we appreciate our customer's concerns and feedback - we feel that it is important for the information to be transparent and factually correct. Should the customer have any questions she can contact the supervisor assigned to the case. The even more absurd statements about paying taxes and freedom of speech will not be entertained. The account will be reviewed and handled and reported accordingly. Thank you.
My Statement:
I demand HSC to provide records of the following:
-records of phone call with Stacey C[redacted] who verbally abused me and refused to listen to a single word of what I wanted to say.
-show proof of previously offered courtesies.  HSC refused to listen to me, refused to assign someone other than Stacey C[redacted] to talk to, denied my access to any information that would tell me information about whether the repair is going to happen or not, so I ended up paying $1,218 which is unexpected expenses that will affect my budget for a long time. 
- I was verbally abused, denied freedom of speech, and falsely accused of fraud.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
/>

I purchased a home warranty in June of 2016, the effective date is 7/*/16. I had been thinking about it for a while, and finally got around to actually doing it. Because I have a water well I purchased an adder to the policy. I asked for and received a copy of the contract and read through it. The contract covers essentially only the down hole pump including "normal wear and tear" from being used as a source of water for an entire home. Around the start of September we contacted HSC because we thought the pressure had dropped some. They set up a 9/* appointment with a contractor and let me know they would call. That contractor never called despite multiple conversations with HSC and blew off the 9/* appointment. Another contractor was ordered and came out and ran a diagnostic on the pump towards the end of September ([redacted] I believe). The pump has a reduced flow rate, but still builds 150 psi. I spoke with a rep on 9/** and was informed that the condition had been deemed pre-existing and would not be covered. She said that the pump was operating outside the manufacturer's specifications. I asked her what those specifications were and she had no idea, I mentioned to her that the pump built pressure and moves water and again no reasonable answer as to if that was within spec. Which makes sense as she also had no idea who manufactured the pump and therefore could not know the specifications. We got past this and she told me that the pump had a pre-existing condition (as very loosely defined by the contract) and that the issue had been going on for a month or two. I let her know that was within the contract and she immediately tried to lengthen the time period (also within the contract). At this point she gave up as she had obviously proven that according to the data HSC had the pump had failed within the contract (failure here being reduced flow rate). I was told a supervisor would call me. And one did, the next day. She left a voicemail. I have been calling her back for the last week or so leaving multiple voicemails and have not heard anything. I then spoke with the guy that HSC hired to do the diagnostic work. I checked them out, they are a reputable company here. I asked him if they had even discussed the pump having a "pre-existing" condition. He said it had not even been discussed. I asked the tech how long he thought the pump had had the issue and he said there really isn't a way to tell and it was certainly possible that the issue had developed within the contract. He left me with the impression that dealing with home warranty companies is difficult to say the least. So here is what I believe. HSC has tried to be so broad in their language with their contracts as to call everything a "pre-existing condition". In this case, they decided unilaterally that my pump had a pre-existing condition, even though the expert they recommended who actually did the diagnostic did not feel that could be confirmed. They attempted to give me the impression that the tech who did the field service had told them that there was an issue prior to the contract. In this case I feel they were misleading. The HSC "expert" (person who never came out to the house but must work at HSC as experts have been mentioned in other posts) figured the pump had been going down for a couple of months, probably just a guess, but which again is within the contract period. That person told the service rep that the condition was pre-existing. When the service rep realized that the time frame provided was within the contract time, the service rep tried to change the time period to move the pump issue outside the contract. I work as an engineer in oil and gas. I have experience with electric downhole pumps. As stated by the policy, there have been no issues with the well that would have damaged the pump. Further, it is not uncommon for pumps to be fine (within spec) for years and to fail abruptly. You will literally produce 42,000 gallons of fluid one day, and nothing the next in the oil field. There is no evidence, based on what the HSC service tech has told me that this problem can be determined to have been pre-existing. In this case I simply believe they don't want to pay their portion of the repair.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Thank you for agreeing to help us with the cancellation of this contract. We agree to your offer as written:
"As a good will offer, if [redacted] wishes to cancel his contract, we can waive the cancellation fee and split the repair amount HSC paid on the claim with [redacted] 50/50, and apply the premiums paid towards his portion to lower their cost. Should [redacted] accept our offer we would need to have a written agreement signed to that effect."
If my math is correct, we would owe you $81.60. I believe another payment, in the amount of $52.95, will hit the credit card this week. So I will leave it up to you whether you want to let that hit the card and deduct that amount from the $81.60. If you have this as a written agreement, we will sign and send it back to you as soon as possible.
We appreciate your cooperation in this matter.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 Here is the correct situation: [redacted] has signed up for ourservices and shortly after filed a claim for a pre-existing issues which HSCdoes not cover.  Response: This is not fully correct. It is true I did file a claim shortly after I moved in to my home. I do not see in the contract(received on 1/**/2015) where there is a limit as to when I can file a claim after paying for it . As for a pre-existing issue that is not true. I ran the dishwasher from the 15-25 before the leaking appeared and even if it was preexisting I would have no knowledge of this as I did not live in this house prior to having a contract with HSC. The Prior owners informed me that they replaced the old dishwasher and when tested prior to  closing my current dishwasher worked. HSC assuming that was an existing problem in no way makes it fact.   A technician was sent out regardless and the repair wasapproved as a courtesy to help [redacted] out.  Response: in no way shape or form was this ever communicated to me as  curtesy call by HSC or the repair Tech. I was given a service number # [redacted] and I paid my deductible as instructed by HSC. Additionally if this was a curtsey why would the claims department agreed to fix a item that they deemed was out of contract? and to send a technician out multiple times. I would think that if this was something they had deemed was not covered in my contract they would brought that up in the begging not 20 days in to the claim.  At the time of my claim call I asked the customer service rep about  a leaking toilet and she stated right away that that was not covered.  The part which was needed took time to be ordered and received butwas installed. [redacted] had called back afterwards and saidthe unit is still having one of the issues and, despite it being not coveredand us having already spent money on it a technician was sent back out.   Response: Again I was never told this was not covered (until this response to the Revdex.com) and  yes is still leaked after his repair (see attached video taken on Jan [redacted] had called us and informed us that he did notlike the technician and wanted to speak to a [redacted].  Response: Me not liking the technician I in fact liked him. I was on the other hand not impressed by his repair skills due to the fact he had been out multiple times and was hours late each time. I asked if they could send out a different technician to look at the dishwasher (they did not the same gentleman came each time) they again did not provide any indicati that this was not coverd (see email below)[redacted]
 
[redacted]
 
 
 
 
[redacted]
 
[redacted] ** 
[redacted] The service companyhad told us a different story but have agreed to send a different technician tolook at the dishwasher from the beginning with a fresh set of eyes as acourtesy to us.  Response: No  they did not send out a different person the same man came each time.  A [redacted] then called [redacted] back and gave him numerous options. [redacted] was given the option offered by the service company to have a differenttechnician come out to look at the issue he claimed he was still having.  Response: I agreed to this. He came out on the [redacted] and did not fix the problem. I then sent an email to [redacted] on the [redacted] stating that it was still leaking she did not respond (see below) [redacted]  
[redacted]
 
[redacted]
 
**  [redacted]
** [redacted]    He was also given an option of HSC eating the repair costs incurred to that point andoffering [redacted] an additional $200.00 he can usetowards a replacement of the non-covered unit. Response: Same answer on non-covered part. Yes I did refuse the $200 as they had stated they would fix or replace the unit. I opted to fix it as $200 would not cover the replacement. This is why they sent the tech on the [redacted].   [redacted] has also inquired about cancellation and wasreferred to the cancellation policy on the contract which states that if thecontract is cancelled within 30 days of the start date then a full refund isapplied and there are no cancellation fees, however the customer is responsiblefor paying back any claims that were paid on the contract. Response: Yes I inquired about cancelling my contract. After 20 days of back on forth trying to get my dishwasher fixed I felt that the HCS had more than enough time to resolve the issue. I did not agree that I should have to pay out fees as I had already paid my deductible to get it repaired.    If he does and early cancellation after the first 30 days, a pro-rated refund is applied less a cancellationfee and any claims that were paid on this contract. As a courtesy to [redacted], who at that point was already past the 30 days,the [redacted] advised him that if he wishes to cancel then we will issue afull refund, waive the cancellation fee, and even waive the repair costs HSChas incurred thus far.  Response: Not sure what is being said here? is HSC offering to refund my full policy amount or a prorated amount?  I wanted to get my dishwasher fixed and keep my contract at this point.  That is why the tech was sent back out on the [redacted] when HSC stopped responding to my request for completion of service I contacted the Revdex.com. IF HCS is willing to refund my full $610.80 so I can purchase a new policy with a new company. I will not seek my $125 deductible for the repair of the dishwasher.   [redacted] refused this option and requested that we do both fix/replace his dishwasher, refundhim his deductible for the non-covered issue, AND then cancel with a fullrefund.  Response: I elected to have my dishwasher fixed  HSC did not fix my dishwasher that is what I wanted to have done. after 20+ days I wanted my money back from the policy as HCS stopped responding to my requests and I was forced to find a way to  fix the dishwasher. Please note that HSC is a warranty company and does not provide oroffer services for customers to sign up, obtain a repair or replacement, andcancel with a refund. Response: I did not sign up to obtain a repair or replace, I purchased a house, got a home warranty, my dishwasher broke, I filed a claim, HSC sent a repairman, he did not fix the problem and now after HCS stopped responding to me (until I contacted the Revdex.com) I am requesting a refund because the service I paid for is not being performed. Simply claiming something is not covered after the Revdex.com is involved is not an answer to a lack of service.  At this point HSC has paid money it was not obligated topay for a non-covered issue and incurred this unjust and unwarranted complaint.If [redacted] wishes to cancel the contract he cando it in accordance to the cancellation policy of his contract, or he canaccept the offer presented to him but the [redacted] he spoke with which wewill gladly honor. He would need to sign an agreement to that effect before wecan proceed with it to avoid future discrepancies or misunderstandings. Response: I do wish to cancel my contract and receive the full $610.80 so that I can purchase a new home Warranty from a different company.  As an act of good faith I will revoke my claim for my deductible as a mean to lessen the burden HCS incurred in unsuccessfully repairing my dishwasher.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]  %

The statements were, in fact, false and exaggerated. The claim was on the second day of contract. The diagnosis is correct and was not made by our trained professionals but by a local professional technician who went out and diagnosed the unit. The diagnosis was an easy one to make and cannot be "disputed". Whether the customer claims he had "another company" look at it yesterday, or "three other companies" today, or will have "ten other companies" look at it tomorrow, it has nothing to do with us, does not change the clear facts, and does not make HSC responsible for "courtesies" and to pay for and provide more service calls and diagnoses when it was already done and present. There is nothing unclear about our contract, our policies, or anything ever relayed to the customer. The fact that the issue was existing prior to the start date of the contract was determined after the diagnosis and not over the phone. The fact that we receive a real Revdex.com complaint despite not having done anything wrong goes to further show the customer's intentions behind the actions. We are happy to answer any and all questions that we can answer. However, we are not responsible to entertain any false accusations, preposterous complaints, or demands for courtesies outside our contractual obligations. Customer has now had a second claim for a different system which, though had a high percent probability of also being pre-existing, was approved and fully covered by HSC. This is on top of allowing the contract to remain active as a courtesy despite it being void. HSC is a victim of a false complaint and while customer service is our utmost priority and we always and only provide honest, reputable, and award winning service - we have strict policies against bullying and fraud. We are happy to take any questions the customer may have. However, the correct decisions were made and will remain. Customer also always has an open line of communication and was never denied ability to speak to an agent. He was, in fact, advised of the correct information more than once. HSC's responses herein also provide the same information and answers regarding his plea for services not within our responsibility. Not hearing the answer one likes and not getting an answer or ability to ask a question are not one in the same. There is nothing new provided in the customer's rejection.

Here is the correct situation: [redacted] has signed up for ourservices and shortly after filed a claim for a pre-existing issues which HSCdoes not cover. A technician was sent out regardless and the repair wasapproved as a courtesy to help [redacted] out. The part which was...

needed took time to be ordered and received butwas installed. [redacted] had called back afterwards and saidthe unit is still having one of the issues and, despite it being not coveredand us having already spent money on it a technician was sent back out. [redacted] had called us and informed us that he did notlike the technician and wanted to speak to a [redacted]. The service companyhad told us a different story but have agreed to send a different technician tolook at the dishwasher from the beginning with a fresh set of eyes as acourtesy to us. A [redacted] then called [redacted] back and gave him numerous options. [redacted] was given the option offered by the service company to have a differenttechnician come out to look at the issue he claimed he was still having. He wasalso given an option of HSC eating the repair costs incurred to that point andoffering [redacted] an additional $200.00 he can usetowards a replacement of the non-covered unit. [redacted] has also inquired about cancellation and wasreferred to the cancellation policy on the contract which states that if thecontract is cancelled within 30 days of the start date then a full refund isapplied and there are no cancellation fees, however the customer is responsiblefor paying back any claims that were paid on the contract. If he does and earlycancellation after the first 30 days, a pro-rated refund is applied less a cancellationfee and any claims that were paid on this contract. As a courtesy to [redacted], who at that point was already past the 30 days,the [redacted] advised him that if he wishes to cancel then we will issue afull refund, waive the cancellation fee, and even waive the repair costs HSChas incurred thus far. [redacted] refusedthis option and requested that we do both fix/replace his dishwasher, refundhim his deductible for the non covered issue, AND then cancel with a fullrefund. Please note that HSC is a warranty company and does not provide oroffer services for customers to sign up, obtain a repair or replacement, andcancel with a refund. At this point HSC has paid money it was not obligated topay for a non covered issue and incurred this unjust and unwarranted complaint.If [redacted] wishes to cancel the contract he cando it in accordance to the cancellation policy of his contract, or he canaccept the offer presented to him but the [redacted] he spoke with which wewill gladly honor. He would need to sign an agreement to that effect before wecan proceed with it to avoid future discrepancies or misunderstandings.

Very prompt service and very good customer service. Both reps we've spoken to were very attentive and helped us get both our refrigerator and our washing machine fixed. Both situations went noticeably better than our experiences with our previous company. Satisfactory and highly recommneded.

It is very evident at this point that [redacted] is blatantly lying and attempting fraud. This will now be handled only by our fraud prevention department and reported accordingly. This is blatant slander and defamation of our company. [redacted] also has outstanding balances which will be billed accordingly. This case is no longer open and the [redacted] has been pulled off of it. This is FRAUD.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
/>

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[When I contacted Ms. B[redacted], she did not offer the resolution proposed on your website.  It was not offered until I asked about it.  Nonetheless, their request that I pay them $324 is ludicrous.  During my 17 months as an HSC customer, I only submitted four claims.  The last two were never completed (faucet and clothes washer).  HSC promised to refund me $94 for the faucet I purchased for my kitchen.  To-date, I've not received anything from HSC.  The waiver was never mentioned prior to my purchase or submission of the receipt (see attached documents).  Had I known they expected me to sign the waiver, I would have never made the purchase.  Additionally, I had to purchase a new clothes washer (and dryer) because the washer was not properly fixed by their contractor.  No one should be expected to pay for a service that is not completed.  Instead of paying $250 to fix a washer that conveyed with my home, it made perfect sense to purchase a new one.  HSC is trying to keep me as a customer against my will. The solutions they offer are to pay them or remain until the end of the contract term.  Ironically, it's interesting to note that they are trying to enforce a contract that is written for pre-paid policies while their customers are placed on monthly payment plans.  I've subscribed to other warranty companies and this is by far the worst.  Never have I been penalized for cancelling nor have I experienced such poor and manipulative customer service.  This is an abusive debt collection practice.  The only party benefitting in this relationship is HSC and I want out....please.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

This preposterous case is long closed on our end. If the customer wishes to continue to attempt to falsely go after the service company then it is solely her decision and HSC takes no part in any unethical or completely unrelated to us matters. HSC did nothing wrong, had no part in it, the complaint is not against us, and the case is closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this is a resolution and the matter has been resolved.
I only accept this response because their is no other choice after three months.  My final word on this matter is that one must remember "you do unto other that you have them do unto you" and God does not sleep. 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First, I have checked with the Title agency which purchased this policy as a part of the closing.  They HAVE NOT received the refund noted in the HSC response.  I was told by HSC that because I did not purchase the policy directly (it was a condition of closing) that the policy funds could not be returned to me directly.Second, I was not provided a copy of the HSC contract.  I only received an email entitled 'Relax, you're covered'.  Furthermore it would not have occurred to me to identify items which could be classified as 'normal wear and tear' as items which may void coverage as a pre-existing condition.Third, I am aware that there are items which fall under my responsibility of general maintenance of the property.  I have not requested HSC to cover items which were noted as not working.  I fully intended to have the items noted as leaking repaired.  In fact, I have now gotten them repaired by a pool contractor who identified that the noted leaks would not have any effect on the functionality or failure of the motor/pump.  My inspection report clearly states that the motor/pump was functioning at the time of inspection.  Furthermore implying that the pool pump would not be covered because the functionality of the pool light or GFCI could not be confirmed at the time of inspection is silly.  One has absolutely nothing to do with the other!Please note that this inspection report was not requested by HSC until after the effective start date of my coverage.  Should not something which has so much bearing on what is covered and not covered, be requested up front to establish a basis of that coverage which is clear?  Additionally, at no point in time did HSC inquire whether any or all of these items had been repaired or corrected by the owner prior to closing.  It is clear that they are using this inspection document after the fact to find every and any reason to not meet their contractual obligations.My coverage started on 12/*, the claim was made after that date.  Stating that I have not used these items is irrelevant.  I have not used the air conditioning.  Does that mean that if I turned it on in June and it did not work that I would not be covered because I had not previously used it and the inspection report noted that the insulation around the piping was cracked and the units showed some rust even though the units were noted as functioning?  If the pool pump was not performing as I wanted (but still functioning) and I had it replaced, that would be a renovation/remodel and I would happily pay for that.  The point is that the pool pump was functioning prior to my coverage starting (as noted by the inspection report) and now, within the timeline of my coverage whether it be the beginning, middle, or end, it is no longer functioning.  That is not renovation/remodel, that is repair/service/replacement.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]