HomeAdvisor

We have made multiple attempts to reach this customer without success. Though our most recent attempt was met with a notification that the customer's voicemail box is full, we were able to provide a direct phone number to discuss this complaint on previous attempts. We still hope to bring this ...

concerns listed in this complaint to an amicable resolution, but at this point we will await return contact from the customer.

Complaint: [redacted]
I am rejecting this response because: after talking with home advisor to...

resolve this issue, we agreed on an amount that I would pay and my account would be closed. "Paid in Full" I made the payment  that home advisor and I agreed upon and they receive the payment, cashed the check and then sent my account to collections. I  received harassing emails and phone calls, letters from the collection agency demanding a different amount of payment. They did not honor there agreement.
Sincerely,
[redacted]

Although we have not been in touch with this customer we would like to use this opportunity to inform them that their desired resolution has been provided. Upon review of their account we have deemed the requested credit as warranted, there is now no further balance associated with the account,...

and the account has been cancelled in full as requested. We would like to apologize for any frustration that may have been caused by this situation and wish the customer all the best moving forward.

Prior to receiving this complaint, our office made what we felt to be a very fair settlement offer in regards to this customer's outstanding balance. Our records indicate that this customer was consistent in responding to and making contact with the leads that were provided to them as a part of...

their membership, and that the amount of leads we provided adhered to the agreed upon budget set by the customer upon signing up for our service. As a form of advertising, we cannot and do not guarantee any specific amount of jobs as a result of our lead generation, but rather that members of our network will obtain the contact information for potential customers that have expressed an interest in their field of expertise. Given these circumstances, we have no reason to believe that this customer's outstanding balance is anything other than valid, and while we remain willing to discuss our original offer, we do not feel their full requested amount is warranted.

We have been in touch with this customer and are currently in the process of addressing their concerns.
We are following our normal internal process for problem resolution and are currently awaiting further information from the consumer's bank.

While this customer's listing has been marked for removal, that process not instantaneous, and the customer can expect their listing to be fully removed within the next two weeks. Until that time, any calls attempted to the number on the listing will automatically be redirected to the customer without any interference from our company.