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After reviewing this customer's account, we found that there were in fact a sizable amount of leads sent to this customer for services that they do not provide. To correct this concern, we have credited their account for all irrelevant leads that were applied to their statement and can confirm that...

the account currently stands with no money owed. We have reached out to the customer concerning their prior conversation with one of our managers as to whether or not they would like to continue their membership with our network under different account settings, and are currently awaiting word on how they would like to proceed.

We were able to reach this customer and have addressed their concerns.We found that towards the end of the customer's membership with our service that there had been some confusion regarding the control of lead generation to their account, specifically when the leads had been turned off. As a...

result, we were able to reach a settlement regarding the billing that had occurred during their time with us have since parted ways on amicable terms.

Although we have not been in touch with this customer since receiving their complaint, upon review of our records we have provided the resolution as requested. While an reminder email was sent to this customer to alert them of their upcoming membership renewal, our records do show a long period...

of inactivity prior to that charge going through. As a means to resolve this concern on amicable terms we have processed the refund for that charge, there will be no further charges, and the membership has now been cancelled in full.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/11/05) */
We have been in touch with this customer and have made an offer to resolve their concerns. We hope to finalize our resolution and move forward tomorrow.

In speaking with this customer, we were able to determine that there had been some confusion regarding several key elements of our service. Because our internal records were able to verify that the customer had made multiple good-faith efforts to properly address their concerns dating from very...

early in their membership, we were able to reach an amicable settlement as a resolution to this complaint. At this time we have cancelled their account, and no further payments or obligations will be required.

Upon reaching this customer we were able to discuss in detail their concerns, the issues that lead to this complaint, their billing, and our membership overall. As a result, we were able to clear the balance associated with their account and have assured the customer both verbally and in writing by...

email that their account has been closed without the possibility of future charges.

Although we have not been in further touch with this customer, prior to receiving this complaint our offices had begun the process of both crediting and refunding this customer for the charges in question. Additionally, our management team is currently reviewing the unprofessional conduct by one of...

our employees mentioned in this complaint and we will be addressing those concerns on an internal level.  We would like to apologize for this situation and any frustration that was caused as a result of it, but as the funds in question have since been returned we are at this time considering this matter closed.

As this customer requested, their account with our service has been cancelled with no further balance owed. We have apologized for any confusion regarding this matter and wish the customer and their company all the best moving forward.

Prior to receiving this complaint our customer service department was able to reach this customer and address their concerns. At this time credit has been applied, changes to account settings were made, and the customer remains an active and valued member of our service.

We have been in touch with this customer and are currently in the process of resolving their concerns. After having a productive conversation regarding their concerns, experience, and expectations of our our service, we are scheduled for a followup conversation next week on how the customer would like to proceed.

Although we have not been in touch with this customer we would like to use this opportunity to inform them that their requested resolution has been provided.Our records confirm that there had not been any activity on this customer's account for an extended period of time, the last of which being a...

request to pause their leads. While their complaint states that customer's are only allowed to turn their leads off for two weeks at a time, we would like note that lead generation can be turned off for up to three months at a time by calling in to our customer service department.We would like to apologize for any confusion and/or frustration that may have resulted from this situation, and at this time we can assure the customer that there is no further balance owed, there will be no future charges, and their account has now been canceled in full as requested.

Prior to our office receiving this complaint, this customer's concerns had been addressed by our Customer Service Department. We found that there were some concerns regarding the coverage area that was associated with their account and that the customer had requested a refund within the allowed 72...

hour period. As such, a refund for their membership has been provided and we have parted ways on amicable terms.

This customer has notified us by email that they had been able to resolve their concerns through our customer service department. At this time their account has been cancelled in full per their request.

Initial Business Response /* (1000, 5, 2015/07/01) */
We have been in contact with this customer and have addressed their concerns.
Most of this customer's issues stemmed from a recent spike in lead projections within our system, which happened to occur during their time of their initial...

sign-up. We apologized for the fact that our projection of 60 leads per month did not prove to be accurate, as those projections do seem to have fallen since the time of their initial membership. We can likely attribute this error to a change in our SEO model around that time, as well as third party change, but cannot be entirely sure.
As a way to apologize for any misunderstandings or frustrations that occurred due to this inaccurate forecast, we have issued a refund to their account that reflects nearly 75% of their total expenditure with us. The customer agreed to this resolution and we have parted ways on amicable terms.

We have been in touch with this customer and were able to hold a productive conversation regarding their concerns and the details of their account with our service. Credit has been applied to their account and we are pleased to still count the customer as an active member of our network.

We have been in touch with this customer and were able to hold a productive conversation regarding their concerns and the details of our service overall. As a result a settlement was reached, the account has been cancelled as requested, and we have since parted ways with the customer on friendly...

terms.

While we appreciate this service professional's dedication to their craft and their reputation within their community, as stated in this complaint there are criminal background concerns that render them ineligible for membership with our network. Further information regarding our background...

screening requirements and relevant terms and conditions can be found on our home website, and at this time we are considering this matter closed.

While we were able to briefly contact this customer we have not yet been able to fully discuss and address their concerns. We will continue our attempts to contact them regarding this complaint and look forward to reaching an amicable resolution.

We were able to reach this customer and have addressed their concerns. We found that there had been a fundamental misunderstanding as to how our program works, specifically in regards to the billing for the leads the customer received. As a result, we were able to amend the balance associated with...

this customers account and reach and amicable solution. At this time the customer's account has been cancelled per their request and we have parted ways on amicable terms.